"Contact Seller"

You can easily contact seller's on the Cratejoy marketplace by using the "contact seller" button that is located on listing pages

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as well as on subscription cards that may be on your Account page (https://www.cratejoy.com/account/my_subscriptions).

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Contacting the seller is a great way to ask sellers any questions about:

  • a subscription you're interested in
  • a recent order you placed
  • a shipment and it's expected arrival date

Contacting the seller may NOT be used for the following activities:

  • Sending unsolicited advertising, promotions, requests for donations, spam;
  • Harassment or abuse;
  • Contacting someone after they have explicitly asked you not to.

If this type of contact happens, sellers are encouraged to immediately report the offending messages by emailing [email protected]

Cratejoy takes this very seriously and after investigation while permanently ban offending members.

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