Subscriptions

Adding a Coupon to an Existing Subscription
It is possible to add a coupon to an existing subscription to apply on its next renewal. Go to Subscriptions From the merchant portal, choose Subscripti...
Mon, 1 Apr, 2019 at 6:46 PM
Cancelling a Subscription
Canceling a subscription does not automatically cancel shipments, unless "Cancel all fulfillments" is checked. If canceling shipments and you need...
Mon, 1 Apr, 2019 at 6:46 PM
Cancelling vs Refunding Subscriptions
The moment a subscriber is charged for a subscription, at least one shipment is generated. The exact number of shipments depends on the subscription term se...
Mon, 1 Apr, 2019 at 6:46 PM
Changing a Customer's Renewal Date
This guide will walk you through on how to change the date a customer will renew on. There are many cases where you, as the Merchant, will want to man...
Mon, 1 Apr, 2019 at 6:46 PM
Changing the Variant for an Existing Subscription
Cratejoy gives your customers an easy way to manage their subscriptions self serve. Note: If you want to make this change for your customer, follow this ...
Mon, 1 Apr, 2019 at 6:46 PM
Chargebacks and Your Store
This guide will explain what a chargeback is and provide best practices for chargebacks. However, chargebacks will be handled between you and your payment p...
Mon, 1 Apr, 2019 at 6:46 PM
Editing Gift Subscription Information
This article will walk you through on how to edit gift subscription information as well as the gift message. Edit Gift Message To edit gift messages ...
Mon, 1 Apr, 2019 at 6:46 PM
Editing Subscription Surveys
This guide will walk you through on how to edit surveys on an individual subscription for a subscriber. Go into the Subscriptions tab of your dashboard...
Mon, 1 Apr, 2019 at 6:46 PM
Exporting Subscriptions
Go to Subscriptions From the merchant portal, choose Subscriptions from the navigation menu. Export List of Subscriptions Find the blue Export ...
Mon, 1 Apr, 2019 at 6:46 PM
Finding a Customer's Gift Card Balance
You can see the balance of any gift card in one of two ways: Through the Gift Cards page: Navigate to the Gift Cards page Click on the Gift Card...
Mon, 1 Apr, 2019 at 6:46 PM