Get Help with Your Subscription

Guidelines on communicating with Sellers
"Contact Seller" You can easily contact seller's on the Cratejoy marketplace by using the "contact seller" button that is located...
Mon, 1 Apr, 2019 at 6:46 PM
How do I cancel my subscription?
You are able to cancel any active subscription using your account at cratejoy.com. Keep in mind though, this will not issue a refund but simply stop the sub...
Wed, 23 Oct, 2019 at 12:00 PM
How do I change the payment method associated with my current subscription?
There are various reasons that may cause you to update the payment method associated with your subscription. What if the Credit Card you signed up with has ...
Mon, 1 Apr, 2019 at 6:46 PM
How do I get in contact with a seller?
Cratejoy is home to thousands of subscription boxes, all put together by individual sellers & shops. If you have a question about a box or product, i...
Mon, 1 Apr, 2019 at 6:46 PM
How do I know when my box will ship?
Many sellers have provided their shipping policy. You can view this information in two places: Your Order Confirmation page will show the shipping policy ...
Mon, 1 Apr, 2019 at 6:46 PM
How do I make changes to my subscription before my next box ships?
There are a number of reasons why you might want to make changes to your subscriptions before your next box ships. There are a number of reasons why you m...
Mon, 1 Apr, 2019 at 6:46 PM
How do I view orders and shipments from previous months?
If you want to view the previous orders and shipments for your subscription, that's quite easy to do! I'll explain how! 1.) First log into your ...
Mon, 1 Apr, 2019 at 6:46 PM
How do I view the payment method that applies to my currently active subscription?
On the header section of your My Subscriptions cards, you can see which card will be charged. Step One Navigate to your My Subscriptions page. Look f...
Mon, 1 Apr, 2019 at 6:46 PM
How to contact a merchant/seller/business that uses Cratejoy
Cratejoy provides merchants with a platform to help them create, manage and grow their subscription box businesses. When you purchase a subscription from a ...
Mon, 1 Apr, 2019 at 6:46 PM
I prepaid my subscription up front, how can I change that?
Changing your subscription term does not take effect until your subscription renews The important thing to remember is that prepay subscriptions will ren...
Mon, 1 Apr, 2019 at 6:46 PM