This article is a list of frequently asked questions in regards to Cratejoy's Marketplace.
In This Article:
What’s the difference between the Cratejoy Marketplace and the Cratejoy Storefront?
Do I have to be a Cratejoy seller to get listed on the marketplace?
What steps do I need to take to list on the Marketplace?
Are there any limitations on the types of products that can be listed on the Marketplace?
Can I still have my own website if I use the Cratejoy Marketplace?
What’s the difference between upgrading my account and launching my store?
How do I get my marketplace listing approved?
Does Cratejoy ship my boxes for me?
How do I ship boxes?
What’s the difference between the Cratejoy Marketplace and the Cratejoy Storefront?
What we call the “storefront” is your website hosted by Cratejoy: you can find it at [yourstore].cratejoy.com.
The Cratejoy Marketplace is our customer-facing sales channel, where you have a store listing with all the essential info shoppers need to subscribe. The Cratejoy Marketplace is intended for subscription products only; there is no “Shop” webpage or one-time products available at this time.
You can receive orders on each channel.
Do I have to be a Cratejoy merchant to get listed on the marketplace?
Yes, you have to be a Cratejoy merchant or partner to be listed on the Marketplace. Cratejoy merchants can easily list on the marketplace from their business portal.
What steps do I need to take to list on the Marketplace?
To list on the Marketplace, you will need to create a subscription product, set up Cratejoy Payments, upgrade your account to the Marketplace Only plan, and create your listing in the Cratejoy seller portal.
Are there any limitations on the types of products that can be listed on the Marketplace?
We want to ensure that the Marketplace is a helpful tool for all of our merchants that use it, so we exercise our judgment about listings. We’re not particularly squeamish, but we won’t violate any laws or risk hurting other merchants by putting up listings that will deter consumers.
Can I still have my own website if I use the Cratejoy Marketplace?
Yes! You can have a listing on the Cratejoy marketplace and use Cratejoy as your backend on your e-commerce website.
What’s the difference between upgrading my account and launching my store?
You must upgrade your account in order to launch your store. Email Cratejoy Support to be put on the Marketplace Only plan. Our support team will add the Marketplace Only plan to your account in the Cratejoy seller portal. Then, to upgrade your account, navigate to the Account page of your seller portal and change your current plan from “Free Trial” to “Marketplace Only” ($0/mo.).
Launching your store means that your Marketplace listing has gone live, and your store is actively taking orders. Read more about upgrading, then launching, your store in our help doc.
How do I get my Marketplace listing approved?
When you are ready to submit your Marketplace listing for approval, click the “Submit” button. Our committee will review your listing for any missing information or materials that go against our Marketplace seller policies, then approve or reject your listing with suggested revisions. Read more about what we’re looking for at our help doc.
Does Cratejoy ship my boxes for me?
While our sellers are in charge of curating, packing and shipping each subscription box, we provide the necessary resources to manage and track shipments through the Cratejoy seller portal. Read more in our help docs.
How do I ship boxes?
You can set shipping rates and shipping rules, export your shipment data, and print packing slips through the Cratejoy seller portal. If you use one of our shipping integrations, such as Pirate Ship, your shipment data can export directly to that service. Read more about shipments in our help docs.
Why do various subscription box bloggers send people to the marketplace rather than my direct link?
With the number of subscription boxes growing daily, the small community of subscription box bloggers can’t keep up. These bloggers, like you, are running a business and depend on the income from their blog. Because they receive an upfront commission from Cratejoy for each subscriber they acquire, they prioritize Cratejoy subscription boxes.
While this may be discouraging, this eliminates a lot of risk for your business. See the chart below:
One of the many benefits of the Cratejoy Marketplace is that we are dedicated to marketing your box for you. One of those marketing efforts is partnering with bloggers, which is why they link to your marketplace page rather than your direct link.
How do I get featured on the Marketplace?
The Marketing Team considers several factors when selecting sellers to feature in content, such as high-quality images on your Marketplace listing, a strong conversion rate and low churn rate, positive customer reviews, and use of all the features listings have available. Read more here.
Related Links: Cratejoy FAQ |