In this article:
How do gift subscriptions work?
How do I claim my gift?
How do I view my gift subscription?
What happens after I claim my gift?
After I claim the gift, who pays for the gift?
When will my subscription box ship?
How do I modify my gift?
What happens when my subscription ends?
Still, have questions?
How do gift subscriptions work?
Congratulations, someone special gave you a gift! When your gift giver purchased the subscription for you, they provided your email, shipping address and had the option to include a personalized gift message. The seller will ship your subscription box on a one-time or recurring basis, depending on what the gift giver set up.
How do I claim my gift?
You should receive a notification via the email provided by the gift giver with instructions on how to claim your gift. After clicking the link, you'll be asked to create a Cratejoy account. If you already have a Cratejoy account, you'll just need to sign in. Successfully claiming the gift into your Cratejoy account is not required in order for the seller to fulfill and ship the order.
How do I view my gift subscription?
Once you create a Cratejoy account, you can view your gift subscriptions by going logging into your Cratejoy account, then click your name in the upper-right hand corner, and then clicking the My Gifts link. If you already have a Cratejoy account, you can simply log in and view your gift subscription under My Gifts.
What happens after I claim my gift?
You're all set! No further action is needed, the seller will ship based on preferences selected by your gift giver.
After I claim the gift, who pays for the gift?
Your gift has already been paid for and no further action is needed.
When will my subscription box ship?
Since all sellers on Cratejoy operate independently, sellers handle the fulfillment and shipping for all orders so shipping dates will vary. sellers may have a setting enabled that will alert you as to when the subscription is shipped. You can ask the Seller for a shipping update by clicking My Gifts > View Details > Contact Seller.
How do I modify my gift?
Need to update your shipping address? Looking to request a change to the product variants such as size/color options?
You can contact the seller by clicking My Gifts > View Details > Contact Seller. Please be advised the seller may be limited in the types of changes they can make, to protect the security and order details of the purchaser.
What happens when my subscription ends?
Gift givers have the option to buy one-time subscription boxes as well as prepaid 3, 6, or 12-month subscription boxes for a gift recipient. If you do not wish to continue your subscription, you can simply do nothing.
If you wish to keep your subscription going, you can opt to purchase the subscription through the seller's listing page. The gift-giver "owns" the original gift subscription and it's not transferrable, so you will need to purchase your own subscription to continue. You can visit the seller's listing page by clicking My Gifts > View Details > View Listing Details.
Still, have questions?
We want to make sure your gift experience with Cratejoy is exceptional! Many questions related to the gift products you receive, or shipping questions can be answered by the seller. To contact the Seller click My Gifts > View Details > Contact Seller.
More in this article: Contacting a Seller that Uses Cratejoy
Updated by Dre 10/27/21