Cratejoy sellers can receive a high volume of emails, so we recommend giving the seller 2 to 3 days to respond before pursuing the next steps. Should this period of time pass and you have not received a response, it is best to reach out to Cratejoy Support with your inquiry.


You can submit a support ticket to Cratejoy at the following link: https://support.cratejoy.com/support/tickets/new


When filling out this form, please include as much context as possible, as this will help a support agent best respond to your inquiry. Pertinent information includes the seller you purchased from, the email address you used to subscribe, the specific product you're referring to, and the overall nature of your request. Cratejoy Support aims to help to resolve the situation as quickly as possible and replies to tickets in the order they were received. 


Last updated by Amber on 02/03/21