This article is a list of frequently asked questions in regards to Cratejoy for subscribers. You can view all of our Subscriber Support documentation here.
What Browsers does the Cratejoy Marketplace support?
The Cratejoy Marketplace supports all modern browsers, including:
- Chrome 57+
- Firefox 52+
- Desktop Safari 10.1+
- Mobile Safari 10.3+
- Opera 44+
- Internet Explorer 11+
- Microsoft Edge 16+
How do I add a new payment method to my account?
This article, How to Add a New Payment Method to Your Marketplace Account, will walk you through on how to add additional payment methods to your Marketplace account.
How do I add an address to my account?
This article, How to Add an Address to Your Marketplace Account, will walk you through on how to add additional addresses to your Marketplace account.
How do I contact a seller on Cratejoy?
Whether you are getting ready to place an order or have already placed one, there are times where you need to contact someone for assistance. This article, How to Contact a Seller that Uses Cratejoy, will walk you through on how to contact the seller.
How do I give a gift subscription?
You'll need the recipient's email and shipping address to get started. This article, Giving a Gift Subscription, will walk you through what to expect when purchasing a gift subscription.
How do I change or edit my subscription?
Options like color and size on your subscription are called variants and they can easily be changed by logging into your account at cratejoy.com. This article, Customer Guide on Modifying Subscriptions, will walk you through on how to change/edit your subscription.
When will my subscription ship?
The Cratejoy Marketplace consists of a community of businesses that curate unique experiences for customers. Because each business is independent, there can be differences from store to store in terms of when boxes are shipped out. This article, Understanding When a Subscription will Ship, will cover how to know when a box will ship.
How do I view orders and shipments from previous months?
If you want to view the previous orders and shipments for your subscription, that's quite easy to do within your Cratejoy Marketplace account. Check out the guide here that will walk you through how to view this.
How do I post a review?
Reviews on Cratejoy are a great way for prospective buyers to learn about sellers that are listing their products on cratejoy.com. This guide, Posting a Review, will show you how to leave a review on a marketplace listing. This article, Uploading a Picture with Review, will walk you through on how to upload images of your subscription box with your review on a listing.
How do I cancel my Cratejoy subscription box?
You are able to cancel any active subscription using your account at cratejoy.com. Keep in mind, though, this will not issue a refund but simply stop the subscription from renewing. To request a refund, you will need to contact the seller.
This article, Cancelling a Subscription as a Cratejoy Customer, will list the steps you can take to cancel your Cratejoy Marketplace subscription.