This article is a list of frequently asked questions in regards to Cratejoy for subscribers. You can view all of our Subscriber Support documentation here.
What Browsers does the Cratejoy Marketplace support?
How do I add a new payment method to my account?
This article, How to Add a New Payment Method to Your Marketplace Account, will walk you through on how to add additional payment methods to your Marketplace account.
How do I add an address to my account?
This article, How to Add an Address to Your Marketplace Account, will walk you through on how to add additional addresses to your Marketplace account.
How do I contact a seller on Cratejoy?
How do I give a gift subscription?
You'll need the recipient's email and shipping address to get started. This article, Giving a Gift Subscription, will walk you through what to expect when purchasing a gift subscription.
How do I change or edit my subscription?
Options like color and size on your subscription are called variants and they can easily be changed by logging into your account at cratejoy.com. This article, Customer Guide on Modifying Subscriptions, will walk you through on how to change/edit your subscription.
When will my subscription ship?
How do I view orders and shipments from previous months?
How do I post a review?
How do I cancel my Cratejoy subscription box?
You are able to cancel any active subscription using your account at cratejoy.com. Keep in mind, though, this will not issue a refund but simply stop the subscription from renewing. To request a refund, you will need to contact the seller.