Cratejoy.com is a curated experience marketplace that consists of a great number of independent sellers that create unique boxes for customers. 

Once they receive orders, these sellers package and ship the boxes to customers that have purchased from them. Because of this, the seller is often best equipped to answer questions about the status of your subscription, refunds, and individual shipments. 

How To Contact a Seller That Uses Cratejoy

What Should I Do If A Seller Is Not Responding To Me?

Cratejoy Support is also available to assist in a number of cases. Typically, Cratejoy Support is able to help in cases where a seller is unresponsive or if there are other issues with a store or with the Cratejoy Site.

You can submit a support ticket to Cratejoy at the following link: 

https://support.cratejoy.com/support/tickets/new



Last Updated by Amber on 02/03/21