Get Help with Your Subscription

Cancelling Your Cratejoy Subscription
You are able to cancel any active Cratejoy Marketplace subscriptions. Keep in mind, this will not issue a refund but simply stop the subscription from renew...
Fri, 15 Oct, 2021 at 3:29 PM
Changing the Payment Method Associated with Your Subscription
1. Go to Cratejoy.com and log in with your current email address. 2. Once logged in, click on your name in the upper right. From the drop-down menu select O...
Fri, 15 Oct, 2021 at 3:38 PM
Understanding When a Subscription Will Ship
In this article: How do I know when my subscription box will ship if I haven't purchased it yet? Where else can I see the shipping policy after I have...
Thu, 30 Sep, 2021 at 4:20 PM
Modifying Your Cratejoy Subscription
In this article: How to change a variant How to change a product How to change your address How to change your subscription term How to change your address...
Thu, 30 Sep, 2021 at 4:14 PM
Viewing Orders and Shipments from Previous Months
1. Go to Cratejoy.com and log in with your current email address. 2. Once logged in, click on your name in the upper right. From the drop-...
Fri, 30 Jul, 2021 at 10:55 AM
Viewing Payment Method Associated With Your Subscription
1. Go to Cratejoy.com and log in with your current email address. 2. Once logged in, click on your name in the upper right. From the drop-...
Thu, 12 Aug, 2021 at 4:16 PM
Contacting a Seller that Uses Cratejoy
In this article: About sellers that use Cratejoy How to contact a seller before you place an order How to contact a seller after you place an order How to c...
Fri, 15 Oct, 2021 at 3:43 PM
Changing Your Subscription Term Length
Prepaid subscriptions will continue to renew for the original term length (Month-to-month, 3 Month, 6 Month). If you wish to adjust that term length for fut...
Fri, 15 Oct, 2021 at 3:40 PM
Posting a Review
Reviews on Cratejoy are a great way for prospective buyers to learn about sellers that are listing their products on Cratejoy.com. This guide will show you ...
Thu, 30 Sep, 2021 at 4:16 PM
Uploading a Picture with Your Review
In this article: Cratejoy image guidelines How to upload photo(s) with your review Cratejoy Image Guidelines Technical specifications: The subject of p...
Thu, 30 Sep, 2021 at 4:21 PM