Get Help with Your Subscription

Cancelling a Subscription as a Cratejoy Customer
This article will list the steps you can take to cancel your Cratejoy Marketplace subscription. How do I cancel my subscription? You are able to cancel an...
Tue, 11 Feb, 2020 at 9:28 AM
How do I change the payment method associated with my current subscription?
There are various reasons that may cause you to update the payment method associated with your subscription. What if the Credit Card you signed up with has ...
Mon, 1 Apr, 2019 at 6:46 PM
Contacting a Seller on Cratejoy
There are two primary ways to contact the seller directly on Cratejoy: On the listing: At the bottom of a Cratejoy listing, you will find a button to cont...
Wed, 12 Feb, 2020 at 10:57 AM
Understanding When a Subscription will Ship
The Cratejoy Marketplace consists of a community of businesses that curate unique experiences for customers. Because each business is independent, there can...
Tue, 11 Feb, 2020 at 9:41 AM
Customer guide on modifying subscriptions
This article will walk you through what to do when you need to make changes to your subscription before your next shipment.  In this article How to chan...
Tue, 17 Mar, 2020 at 5:13 PM
How do I view orders and shipments from previous months?
If you want to view the previous orders and shipments for your subscription, that's quite easy to do! I'll explain how! 1.) First log into your ...
Mon, 1 Apr, 2019 at 6:46 PM
How do I view the payment method that applies to my currently active subscription?
On the header section of your My Subscriptions cards, you can see which card will be charged. Step One Navigate to your My Subscriptions page. Look f...
Mon, 1 Apr, 2019 at 6:46 PM
How to Contact a Seller that Uses Cratejoy
Cratejoy provides merchants with a platform to help them create, manage and grow their subscription box businesses. When you purchase a subscription from a ...
Wed, 29 Jan, 2020 at 10:37 AM
I prepaid my subscription up front, how can I change that?
Changing your subscription term does not take effect until your subscription renews The important thing to remember is that prepay subscriptions will ren...
Mon, 1 Apr, 2019 at 6:46 PM
Posting a Review
Reviews on Cratejoy are a great way for prospective buyers to learn about sellers that are listing their products on cratejoy.com. This guide will show you ...
Tue, 11 Feb, 2020 at 9:39 AM