Get Help with Your Subscription

Posting a Review
To Leave a Review 1. Find the seller's listing page on the Marketplace Scroll down to the Subscriber Reviews section. If you aren't signed...
Mon, 4 Nov, 2019 at 3:44 PM
Uploading a Picture with Review
This article will walk you through on how to upload images of your subscription box with your review on a listing. Cratejoy Image Guidelines Technical...
Mon, 4 Nov, 2019 at 4:31 PM
What should I do if a seller is not responding to my inquiry?
Cratejoy sellers can receive a high volume of emails, so we recommend giving the seller 2 to 3 days to respond before pursuing next steps. Should this perio...
Mon, 1 Apr, 2019 at 6:47 PM
When will I be charged next for my subscription?
Each seller on Cratejoy has their own shipping and billing schedule for their product, so you can use the My Subscriptions page to check when your particula...
Mon, 1 Apr, 2019 at 6:47 PM
Who should I contact to get help with my subscription?
In most cases, the person who will best be able to help you with your subscription is the seller from whom you purchased. How to contact a seller on Cra...
Mon, 1 Apr, 2019 at 6:47 PM
Subscriber Q&A Guidelines
What is Cratejoy Questions & Answers? Questions & Answers allows you to learn about specific subscription boxes from other members of the Cratejoy ...
Mon, 3 Jun, 2019 at 11:55 AM