Get Help with Your Subscription

What should I do if a seller is not responding to my inquiry?
Cratejoy sellers can receive a high volume of emails, so we recommend giving the independent seller 4 days to respond before pursuing the next steps. Should...
Thu, 28 Oct, 2021 at 3:31 PM
Viewing Billing Renewal Dates for Your Subscriptions
Each seller on Cratejoy has their own shipping and billing schedule for their shipments. To find out when your next renewal billing date will process for yo...
Thu, 28 Oct, 2021 at 3:20 PM
Getting Help With Your Subscription
In this article: What is the difference between the seller and Cratejoy? When should I contact a seller directly? When should I contact Cratejoy Support?...
Wed, 27 Oct, 2021 at 8:45 AM
Using the Questions & Answers Feature
In this Article: What is Cratejoy Questions & Answers? What questions should I ask? What shouldn't I ask How can I ask a question? How can I ans...
Thu, 28 Oct, 2021 at 3:15 PM
Finding Subscriptions On Your Marketplace Account
How do you access different types of subscriptions in your Marketplace Account? Log in to your account at Cratejoy.com and follow the steps below to find t...
Wed, 20 Oct, 2021 at 2:00 PM
Reactivating Your Subscription
If you previously cancelled your subscription and would like to reactivate it, log in to Cratejoy.com and follow these simple steps. Head to Subscriptio...
Fri, 27 Aug, 2021 at 1:18 PM
Subscription With Delisted Seller
Occasionally, a seller you purchased from might no longer be listed on the Cratejoy Marketplace. If this is the case, your order is still valid and all ship...
Wed, 27 Oct, 2021 at 9:12 AM
Getting a Receipt For Your Subscription
1. Go to Cratejoy.com and log in with your current email address. 2. Once logged in, click on your name in the upper right. From the drop-down menu select ...
Fri, 22 Oct, 2021 at 3:23 PM
Adding a Coupon During Checkout
Follow these simple steps to apply a coupon at checkout 1. Click on "Subscribe Now" or "Give as a Gift". 2. Choose your term length. ...
Fri, 15 Oct, 2021 at 3:24 PM
Cratejoy Phone Support
Cratejoy is a relatively small team on a growing company and at this time does not have the capacity for full phone support. We do prioritize the tickets by...
Tue, 31 Aug, 2021 at 9:08 AM