Managing Your Subscription

Cratejoy support articles about how to manage your subscription as a subscriber.

Viewing Payment Method Associated With Your Subscription
1. Go to Cratejoy.com and log in with your current email address. 2. Click the menu My Subscriptions. 3. Click Manage Subscription next to the order you wou...
Mon, 9 Oct, 2023 at 12:24 PM
Changing the Payment Method Associated with Your Subscription
1. Visit Cratejoy.com and log in with your current email address. 2. Once logged in, click on the menu My Subscriptions. 3. Next to the subscription you wou...
Mon, 9 Oct, 2023 at 12:26 PM
Changing Your Subscription Term Length
Prepaid subscriptions will continue to renew for the original term length (Month-to-month, 3 Month, 6 Month).  If you wish to adjust the term length for fu...
Mon, 9 Oct, 2023 at 12:39 PM
Understanding When a Subscription Will Ship
How do I know when my subscription box will ship before I make my purchase? Each Cratejoy Marketplace listing has a section where the seller describes th...
Mon, 9 Oct, 2023 at 12:41 PM
Can You View Subscriptions Purchased From a Seller's Website in Cratejoy Marketplace Account
Cratejoy operates in two primary ways: 1. Cratejoy.com is a curated marketplace hosting independent Sellers who create unique subscription boxes for custom...
Fri, 13 Aug, 2021 at 11:52 AM
Cancelling Your Cratejoy Subscription
You are able to cancel any active Cratejoy Marketplace subscriptions. Please keep in mind, this will not issue a refund but simply stop the subscription fro...
Tue, 19 Mar, 2024 at 8:07 AM
Viewing Billing Renewal Dates for Your Subscriptions
Each seller on Cratejoy has their own shipping and billing schedule for their shipments. To find out when your next renewal billing date will process for yo...
Mon, 9 Oct, 2023 at 6:01 AM
Getting Help With Your Subscription
In this article: What is the difference between the seller and Cratejoy? When should I contact a seller directly? When should I contact Cratejoy Support?...
Mon, 9 Oct, 2023 at 6:01 AM
Finding Tracking Information for Your Order
Once your Cratejoy marketplace purchase has been shipped by that independent seller, you can track it in your Cratejoy account by following these steps: 1...
Mon, 9 Oct, 2023 at 12:50 PM
Finding Subscriptions On Your Marketplace Account
To view your Cratejoy Subscriptions, follow these steps: 1. Log into Cratejoy.com 2. Visit the menu My Subscriptions 3. That menu displays all of your Subs...
Mon, 9 Oct, 2023 at 12:51 PM