In this article:

How to purchase a gift subscription on Cratejoy
What's required for setting up a gift subscription?
Who owns the gift subscription?
What does the gift recipient see when they receive a gift subscription?
What happens after the gift recipient claims a gift?
How can a gift giver change gift info?

How do I purchase a gift subscription on Cratejoy?

To purchase a gift subscription, visit the listing page for the Seller's box you are interested in. On the checkout page, you'll see an option to indicate "This is a gift". Here, you can enter the gift recipient's full name, the recipient's email address, select a date for the "Claim Your Gift" email to be sent to the recipient and include a personalized gift message. You can also select if you want the subscription to auto-renew or not.

What's required for setting up a gift subscription?

When you purchase a gift subscription, you will need to provide the gift recipient's email address and shipping address. If you do not have the recipient's email or it's for someone who does not have an email, we will need another valid contact email. 

Who owns the gift subscription?

When you purchase a gift subscription, you, the purchaser, "own" the subscription. This means you manage the billing, shipping, and subscription information for the gift. The subscription cannot be transferred to the recipient or to another person. Additionally, the gift subscription cannot be exchanged for another subscription on the Marketplace. Please keep in mind that the order details are not modifiable by the recipient. Cratejoy's Support Team is limited in the kind of support we will provide the gift recipient personally, to protect the security and privacy of the purchaser's account. 

What does the gift recipient see when they receive a gift subscription?

The gift recipient will receive a "Claim Your Gift" email at the recipient email address you provided during checkout.  An example of that email is provided in a screenshot at the bottom of this article.

What happens after the gift recipient claims a gift?

When the recipient clicks their "Claim Your Gift" email they will be prompted to either login or create a Cratejoy account. Once successfully claimed, this will appear in the "Gifts Claimed" section in their Cratejoy account. They will be able to view the gift summary and message, as well as an option to contact the Seller from within their Cratejoy account if they have questions related to shipping or the product itself. Claiming the gift and creating a Cratejoy account is not required of the gift recipient for the Seller to fulfill and ship the order.  However, if they would like to contact the Seller or track their shipment they will need to create an account.

How can a gift giver change gift info?

If the information for a gift needs to be modified before the gift is shipped, you'll want to reach out to the seller directly. Changes might include changing the recipient's shipping address, the gift message, or other details. To contact the seller, please follow the steps in this article: Contacting a Seller on Cratejoy

Claim your gift image



Updated by Dre 8/26/21