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Knowledge base
Merchant Support
Account
6
Changing Payment Processors
How to Connect to Stripe
Managing Internal Users
Stripe Fees
Supported Payment Processors
See all 6 articles
Advanced Customization
5
Cratejoy Hosted Checkout
Integrating Cratejoy with an Existing Website
Restricting Certain States from Being Able to Purchase
Translating your Checkout Page
Creating a Custom Gift Card Page
Analytics
12
All Transactions Export
Churn
Exports
Exports and Data Freshness
Installing a Facebook Pixel
See all 12 articles
Apps
32
Add-Ons "Kwargs" Errors
Add-Ons App FAQ
Adding Exit Popups using Picreel
Adding Referral Program to the Welcome Email Notification
Adding the Referral Program to your Site
See all 32 articles
Coupons
3
Creating a Coupon
Uploading Bulk Coupon Codes
What if a marketplace subscriber uses a coupon code?
Customers
18
Affiliate & Partner Program
Affiliate Dictionary
Changing a Customer's Address
Customer Account Self-Management
Customer Export
See all 18 articles
Design
43
Adding a Blog to your Site
Adding a Favicon
Adding a Logo Image to your Site
Adding a Mailchimp Popup to your Site
Adding a Page
See all 43 articles
Design (Old Designer)
25
(Old Designer) Adding a Blog to your Site
(Old Designer) Adding a Customer Only Page to your Site
(Old Designer) Adding a Gift Button
(Old Designer) Adding a Page to your Site and Navigation
(Old Designer) Adding an Instagram Feed with SnapWidget
See all 25 articles
Getting Started
19
Closing your Store
Contacting Cratejoy Merchant Support
Cratejoy Advantages
Cratejoy FAQ
Cratejoy Marketplace FAQ
See all 19 articles
Listing (Cratejoy Marketplace)
22
Q&A Feature FAQ & Guidelines
Cratejoy Marketplace Reviews
Removing Your Marketplace Listing
Submitting your Marketplace Listing
Cratejoy Marketplace Listing Approval Process
See all 22 articles
Products
18
Adding a Cratejoy Subscription Product to a Big Commerce website?
Adding a One-Time Product Variant
Adding a Subscription Product
Adding Cratejoy Subscription Products to a Shopify Website
Adding Paragraph Breaks to Product Descriptions
See all 18 articles
Settings
42
"The Zip Code you Supplied Failed Validation" Errors
Changing Currency
Changing the Notification Email Address
Changing your Store URL
Collecting Phone Numbers/Company Names at Checkout
See all 42 articles
Shipments
32
Adding a Shipment
Bulk Marking as Shipped
Cancelling Shipments
Changing a Product in a Shipment
Changing Address on Individual Shipments
See all 32 articles
Subscriptions
24
Adding a Coupon to an Existing Subscription
Cancelling a Subscription
Cancelling vs Refunding Subscriptions
Changing a Customer's Renewal Date
Changing the Variant for an Existing Subscription
See all 24 articles
Subscriber Support
Get Help with Your Subscription
16
Guidelines on communicating with Sellers
How do I cancel my subscription?
How do I change the payment method associated with my current subscription?
How do I get in contact with a seller?
How do I know when my box will ship?
See all 16 articles
Getting Help with Your Subscription or Cratejoy Account
3
Gifting a Subscription
Marketplace Gift Recipient FAQ
What browsers does the Cratejoy Marketplace support?
Manage Your Account
22
How can I change the size, color, or other options on my subscription?
Can I view subscriptions that I purchased from seller's stores under "My Subscriptions"?
Cratejoy Charges on your Credit Card Statement
How do I add a new payment method to my account?
How do I add an address to my account?
See all 22 articles
Marketplace Support
Marketplace FAQ for Merchants
1
Marketplace Testing - Why Your Box Looks Incorrectly Priced
Marketplace Policies
1
The Cratejoy Marketplace Policies, Guidelines & Expectations
Cratejoy Announcements
Product Updates
10
Cratejoy Platform Release Notes
Enhanced Cancellation Emails
Gifting Update: Here's whats' new!
How to use Subscription Inventory Management
New Cancellation Reason - "Purchased as a gift"
See all 10 articles
