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Knowledge base
Merchant Support
Account
7
Changing Payment Processors
How to Connect to Stripe
Managing Internal Users: Setup and Management
Adapting Your Cratejoy Business During Covid-19
Stripe Fees
See all 7 articles
Advanced Customization
6
Cratejoy Hosted Checkout
Integrating Cratejoy with an Existing Website
Restricting Certain States from Being Able to Purchase
Translating your Checkout Page
Creating a Custom Gift Card Page
See all 6 articles
Analytics
13
All Transactions Export
Churn
Exports
Exports and Data Freshness
Installing a Facebook Pixel
See all 13 articles
Apps
32
Add-Ons "Kwargs" Errors
Add-Ons App Frequently Asked Questions
Adding Exit Popups using Picreel
Adding Referral Program to the Welcome Email Notification
Adding the Referral Program to your Site
See all 32 articles
Coupons
4
Creating a Coupon
Uploading Bulk Coupon Codes
What if a marketplace subscriber uses a coupon code?
Percentage Off First Shipment Coupon
Customers
18
Changing a Customer's Name or Address
Customer Address Changes on Storefronts
Customer Export
Customer Subscription Management
Editing a Customer's Phone Number
See all 18 articles
Design
42
Adding a Blog to your Site
Adding a Favicon
Adding a Logo Image to your Site
Adding a Mailchimp Popup to your Site
Adding a Page
See all 42 articles
Design (Old Designer)
25
(Old Designer) Adding a Blog to your Site
(Old Designer) Adding a Customer Only Page to your Site
(Old Designer) Adding a Gift Button
(Old Designer) Adding a Page to your Site and Navigation
(Old Designer) Adding an Instagram Feed with SnapWidget
See all 25 articles
Getting Started
17
Cratejoy Seller FAQ
Cratejoy Marketplace FAQ
Cratejoy Overview
Launching your Store
Contacting Cratejoy Merchant Support
See all 17 articles
Listing (Cratejoy Marketplace)
40
Why a Marketplace Listing May Look Different
Q&A Feature FAQ & Guidelines
Cratejoy Marketplace Reviews
Removing Your Marketplace Listing
Submitting your Marketplace Listing
See all 40 articles
Products
18
Adding a Cratejoy Subscription Product to a Big Commerce website?
Adding a One-Time Product Variant
Adding a Subscription Product
Adding Cratejoy Subscription Products to a Shopify Website
Adding Paragraph Breaks to Product Descriptions
See all 18 articles
Settings
41
"The Zip Code you Supplied Failed Validation" Errors
Changing Currency
Changing the Notification Email Address
Changing your Store URL
Collecting Phone Numbers/Company Names at Checkout
See all 41 articles
Shipments
33
How to Add a Shipment
Bulk Marking as Shipped
Cancelling Shipments
Changing a Product in a Shipment
Changing Address on Individual Shipments
See all 33 articles
Subscriptions
21
Adding a Coupon to an Existing Subscription
Canceling a Subscription
Cancelling vs Refunding Subscriptions
Changing a Customer's Renewal Date
Changing the Variant for an Existing Subscription
See all 21 articles
Subscriber Support
Get Help with Your Subscription
15
Cancelling a Subscription as a Cratejoy Customer
How do I change the payment method associated with my current subscription or gift subscription?
Understanding When a Subscription Will Ship
Customer guide on modifying subscriptions
How do I view orders and shipments from previous months?
See all 15 articles
Subscriber Support
3
Cratejoy Affiliate & Partner Program
Affiliate Dictionary
What is the Cratejoy Marketplace?
Getting Help with Your Subscription or Cratejoy Account
4
Giving a Gift Subscription
Receiving a Gift on Cratejoy
What browsers does the Cratejoy Marketplace support?
Cratejoy Subscriber FAQ
Manage Your Account
21
How can I change the size, color, or other options on my subscription?
Can I view subscriptions that I purchased from seller's stores under "My Subscriptions"?
Cratejoy Charges on your Credit Card Statement
How to Add a New Payment Method to Your Marketplace Account
How to Add an Address to Your Marketplace Account
See all 21 articles
Marketplace Support
Marketplace Policies
1
The Cratejoy Marketplace Policies, Guidelines, & Expectations - Customers
Cratejoy Announcements
Product Updates
10
Cratejoy Platform Release Notes
Enhanced Cancellation Emails
Seller Gifting Overview
Inventory Management for Subscription Products
New Cancellation Reason - "Purchased as a gift"
See all 10 articles
