Support
Welcome
Login
Sign up
Home
Solutions
Recent Platform Updates
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Get Help
Let us help you find an answer to your question!
Seller Guides
Find walkthoughs and answers to all your questions about selling on Cratejoy.
Subscriber Guides
Check out our list of common questions from our buyers.
Check My Ticket Status
Have an existing ticket with Cratejoy? Check the status here.
Subscriber Frequently Asked Questions
How does shipping work for subscription products?
>
How can I track my package?
>
How do I change my shipping address?
>
How do I update my billing information?
>
How do I contact the seller for assistance?
>
Recent platform updates
Visit updates.cratejoy.com for the latest news and updates from Cratejoy
>
Browse Our Full Knowledge Base
Merchant Support
Account
10
Advanced Customization
6
Analytics
14
Apps
33
Coupons
4
Customers
18
Design
43
Design (Old Designer)
26
Getting Started
17
Listing (Cratejoy Marketplace)
48
Products
23
Settings
43
Shipments
33
Subscriptions
24
Subscriber Support
Updating Your Account Details
8
Managing Your Subscription
21
Making a purchase on Cratejoy
14
Affiliate & Partner Program
2
Getting Support
6
Subscriber FAQ
8