If your package appears to be lost in transit with the shipping provider, the seller who fulfills and ships the order is the best point of contact to handle your concern quickly. Please see: Contacting a Seller That Uses Cratejoy.


If you have already reached out to the seller and have not received a reply after 4 days, Cratejoy can try to contact them on your behalf. Cratejoy is bound by our Terms of Service in regards to what actions we can take.



Updated by Dre 10/27/21