Getting Support

Cratejoy articles about getting support as a customer.

Contacting a Seller that Uses Cratejoy
In this article: About sellers that use Cratejoy How to contact a seller About sellers that use Cratejoy Cratejoy provides independent sellers with a pla...
Mon, 9 Oct, 2023 at 1:36 PM
Unsubscribing From Cratejoy Marketing Emails & Texts
In order to unsubscribe from our marketing emails, simply scroll to the very bottom of the email and select "unsubscribe".  Please note this will ...
Mon, 9 Oct, 2023 at 1:39 PM
Getting Help With An Unshipped Order
First, Review The Shipping Policy to see when you can expect your order to ship. If it is past the target shipping window, the seller is the best point ...
Mon, 16 Oct, 2023 at 9:59 AM
Shipments Lost In Transit
If your package appears to be lost in transit with the shipping provider, the seller who fulfills and ships the order is the best point of contact to handle...
Mon, 9 Oct, 2023 at 1:50 PM
Applying a Coupon Post-Purchase
If you forgot to apply a coupon at checkout on, there are a couple of ways to get it retroactively applied. Please keep in mind that the coupo...
Mon, 9 Oct, 2023 at 1:52 PM