Getting Support

Contacting a Seller that Uses Cratejoy
In this article: About sellers that use Cratejoy How to contact a seller before you place an order How to contact a seller after you place an order How to c...
Mon, 9 May, 2022 at 11:55 AM
Unsubscribing From Cratejoy Marketing Emails & Texts
In order to unsubscribe from our marketing emails, simply scroll to the very bottom of the email and select "unsubscribe".  Please note this will ...
Wed, 27 Oct, 2021 at 9:47 AM
What should I do if a seller is not responding to my inquiry?
Cratejoy sellers can receive a high volume of emails, so we recommend giving the independent seller 4 days to respond before pursuing the next steps. Should...
Thu, 31 Mar, 2022 at 9:37 AM
Cratejoy Phone Support
Cratejoy is a relatively small team on a growing company and at this time does not have the capacity for full phone support. We’ve found that email is the ...
Mon, 9 May, 2022 at 11:56 AM
Getting Help With An Unshipped Order
First, Review The Shipping Policy to see when you can expect your order to ship. If it is past the target shipping window, the seller is the best point ...
Fri, 6 May, 2022 at 3:19 PM
Shipments Lost In Transit
If your package appears to be lost in transit with the shipping provider, the seller who fulfills and ships the order is the best point of contact to handle...
Wed, 27 Oct, 2021 at 9:37 AM
Getting Help With Your Order
If you need help with an order, the seller you purchased from is the best point of contact. For example, if you need to:  Check your shipping status Repo...
Mon, 21 Mar, 2022 at 5:14 PM