First, Review The Shipping Policy to see when you can expect your order to ship.
If it is past the target shipping window, the seller is the best point of contact to handle your concern quickly as they fulfill and ship their orders independently of Cratejoy.
If you have already reached out to the seller and have not received a reply after 2 business days, you can contact Cratejoy Support for assistance. On that page just click "Buyer & Recipient Help" to start a chat with our team. Please be aware, Cratejoy is bound by our Terms of Service in regards to what actions we can take.
Updated by Dre 10/16/23