Support
Welcome
Login
Sign up
Home
Solutions
Recent Platform Updates
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge Base
Merchant Support
Account
10
Changing Payment Processors
How to Connect to Stripe
Managing Internal Users: Setup and Management
Adapting Your Cratejoy Business During Covid-19
Stripe Fees
View all 10
Advanced Customization
6
Cratejoy Hosted Checkout
Integrating Cratejoy with an Existing Website
Restricting Certain States from Being Able to Purchase
How to translate the Checkout Page
Creating a Custom Gift Card Page
View all 6
Analytics
14
All Transactions Export
Churn
Exports
Exports and Data Freshness
Installing a Facebook Pixel
View all 14
Apps
33
Add-Ons "Kwargs" Errors
Add-Ons App Frequently Asked Questions
Adding Exit Popups using Picreel
Adding Referral Program to the Welcome Email Notification
Troubleshooting Adding the Referral Program to your Site
View all 33
Coupons
4
Creating a Coupon
Uploading Bulk Coupon Codes
What if a marketplace subscriber uses a coupon code?
Percentage Off First Shipment Coupon
Customers
18
Changing a Customer's Name or Address
Customer Address Changes on Storefronts
Customer Export
Customer Subscription Management
Editing a Customer's Phone Number
View all 18
Design
43
Adding a Blog to your Site
Adding a Favicon
Adding a Logo Image to your Site
Adding a Mailchimp Popup to your Site
Adding a Page
View all 43
Design (Old Designer)
26
(Old Designer) Adding a Blog to your Site
(Old Designer) Adding a Customer Only Page to your Site
(Old Designer) Adding a Gift Button
(Old Designer) Adding a Page to your Site and Navigation
(Old Designer) Adding an Instagram Feed with SnapWidget
View all 26
Getting Started
17
Cratejoy Seller FAQ
Cratejoy Marketplace FAQ
Cratejoy Overview
Launching your Store
Contacting Cratejoy Merchant Support
View all 17
Listing (Cratejoy Marketplace)
48
Why a Marketplace Listing May Look Different
Q&A Feature FAQ & Guidelines
Cratejoy Marketplace Reviews
Removing Your Marketplace Listing
Submitting your Marketplace Listing
View all 48
Products
23
Adding a Cratejoy Subscription Product to a Big Commerce website?
Adding a One-Time Product Variant
Adding a Subscription Product
Adding Cratejoy Subscription Products to a Shopify Website
Adding Paragraph Breaks to Product Descriptions
View all 23
Settings
43
"The Zip Code you Supplied Failed Validation" Errors
Changing Currency
Changing the Notification Email Address
Changing your Store URL
Collecting Phone Numbers/Company Names at Checkout
View all 43
Shipments
33
How to Add a Shipment
Bulk Marking as Shipped
Cancelling Shipments
Changing a Product in a Shipment
Changing Address on Individual Shipments
View all 33
Subscriptions
24
Adding a Coupon to an Existing Subscription
Canceling a Subscription
Cancelling vs Refunding Subscriptions
Changing a Customer's Renewal Date
Changing the Variant for an Existing Subscription
View all 24
Subscriber Support
Updating Your Account Details
8
Adding a Payment Method to Your Marketplace Account
Updating an Address in Your Marketplace Account
Changing Your Email Address on the Cratejoy Marketplace
Changing Your Password on the Cratejoy Marketplace
Resetting Your Password on the Cratejoy Marketplace
View all 8
Managing Your Subscription
21
Viewing Payment Method Associated With Your Subscription
Changing the Payment Method Associated with Your Subscription
Changing Variants like Size or Color for Your Subscription
Changing Your Subscription Term Length
Modifying Your Cratejoy Subscription
View all 21
Making a purchase on Cratejoy
14
What is the Cratejoy Marketplace?
Cratejoy Charges on your Credit Card Statement
What Browsers Does the Cratejoy Marketplace Support?
Marketplace Gift Cards
Marketplace Corporate Gifting
View all 14
Affiliate & Partner Program
2
Affiliate Dictionary
Cratejoy Affiliate & Partner Program
Getting Support
6
Contacting a Seller that Uses Cratejoy
Unsubscribing From Cratejoy Marketing Emails & Texts
What should I do if a seller is not responding to my inquiry?
Getting Help With An Unshipped Order
Shipments Lost In Transit
View all 6
Subscriber FAQ
8
Cratejoy Subscriber FAQ
Posting a Review
Uploading a Picture with Your Review
Using the Questions & Answers Feature
Adding a Seller's Listing Page to Your Wishlist
View all 8
Cratejoy Policies
Marketplace Policies
1
The Cratejoy Marketplace Policies, Guidelines, & Expectations - Customers
Cratejoy Announcements
Product Updates
0