Support

Account 10

• Changing Payment Processors
• How to Connect to Stripe
• Managing Internal Users: Setup and Management
• Adapting Your Cratejoy Business During Covid-19
• Stripe Fees

View all 10

Advanced Customization 6

• Cratejoy Hosted Checkout
• Integrating Cratejoy with an Existing Website
• Restricting Certain States from Being Able to Purchase
• How to translate the Checkout Page
• Creating a Custom Gift Card Page

View all 6

Analytics 14

• All Transactions Export
• Churn
• Exports
• Exports and Data Freshness
• Installing a Facebook Pixel

View all 14

Apps 33

• Add-Ons "Kwargs" Errors
• Add-Ons App Frequently Asked Questions
• Adding Exit Popups using Picreel
• Adding Referral Program to the Welcome Email Notification
• Troubleshooting Adding the Referral Program to your Site

View all 33

Coupons 4

• Creating a Coupon
• Uploading Bulk Coupon Codes
• What if a marketplace subscriber uses a coupon code?
• Percentage Off First Shipment Coupon

Customers 18

• Changing a Customer's Name or Address
• Customer Address Changes on Storefronts
• Customer Export
• Customer Subscription Management
• Editing a Customer's Phone Number

View all 18

Design 43

• Adding a Blog to your Site
• Adding a Favicon
• Adding a Logo Image to your Site
• Adding a Mailchimp Popup to your Site
• Adding a Page

View all 43

Design (Old Designer) 26

• (Old Designer) Adding a Blog to your Site
• (Old Designer) Adding a Customer Only Page to your Site
• (Old Designer) Adding a Gift Button
• (Old Designer) Adding a Page to your Site and Navigation
• (Old Designer) Adding an Instagram Feed with SnapWidget

View all 26

Getting Started 17

• Cratejoy Seller FAQ
• Cratejoy Marketplace FAQ
• Cratejoy Overview
• Launching your Store
• Contacting Cratejoy Merchant Support

View all 17

Listing (Cratejoy Marketplace) 48

• Why a Marketplace Listing May Look Different
• Q&A Feature FAQ & Guidelines
• Cratejoy Marketplace Reviews
• Removing Your Marketplace Listing
• Submitting your Marketplace Listing

View all 48

Products 23

• Adding a Cratejoy Subscription Product to a Big Commerce website?
• Adding a One-Time Product Variant
• Adding a Subscription Product
• Adding Cratejoy Subscription Products to a Shopify Website
• Adding Paragraph Breaks to Product Descriptions

View all 23

Settings 43

• "The Zip Code you Supplied Failed Validation" Errors
• Changing Currency
• Changing the Notification Email Address
• Changing your Store URL
• Collecting Phone Numbers/Company Names at Checkout

View all 43

Shipments 33

• How to Add a Shipment
• Bulk Marking as Shipped
• Cancelling Shipments
• Changing a Product in a Shipment
• Changing Address on Individual Shipments

View all 33

Subscriptions 24

• Adding a Coupon to an Existing Subscription
• Canceling a Subscription
• Cancelling vs Refunding Subscriptions
• Changing a Customer's Renewal Date
• Changing the Variant for an Existing Subscription

View all 24

Updating Your Account Details 8

• Adding a Payment Method to Your Marketplace Account
• Updating an Address in Your Marketplace Account
• Changing Your Email Address on the Cratejoy Marketplace
• Changing Your Password on the Cratejoy Marketplace
• Resetting Your Password on the Cratejoy Marketplace

View all 8

Managing Your Subscription 21

• Viewing Payment Method Associated With Your Subscription
• Changing the Payment Method Associated with Your Subscription
• Changing Variants like Size or Color for Your Subscription
• Changing Your Subscription Term Length
• Modifying Your Cratejoy Subscription

View all 21

Making a purchase on Cratejoy 14

• What is the Cratejoy Marketplace?
• Cratejoy Charges on your Credit Card Statement
• What Browsers Does the Cratejoy Marketplace Support?
• Marketplace Gift Cards
• Marketplace Corporate Gifting

View all 14

Affiliate & Partner Program 2

• Affiliate Dictionary
• Cratejoy Affiliate & Partner Program

Getting Support 6

• Contacting a Seller that Uses Cratejoy
• Unsubscribing From Cratejoy Marketing Emails & Texts
• What should I do if a seller is not responding to my inquiry?
• Getting Help With An Unshipped Order
• Shipments Lost In Transit

View all 6

Subscriber FAQ 8

• Cratejoy Subscriber FAQ
• Posting a Review
• Uploading a Picture with Your Review
• Using the Questions & Answers Feature
• Adding a Seller's Listing Page to Your Wishlist

View all 8

Marketplace Policies 1

• The Cratejoy Marketplace Policies, Guidelines, & Expectations - Customers

Product Updates 0