Customers

Cratejoy Merchant Support articles about customers.

Changing a Customer's Name or Address
Go to Customers From the merchant portal, choose Customers from the navigation menu. Find the Appropriate Customer Either scroll through the list of...
Fri, 29 Oct, 2021 at 12:12 PM
Customer Address Changes on Storefronts
This article covers how to change a customer's address on your Storefront. 1. Access the Log In Page: The customer will navigate to the log in page...
Wed, 29 Jun, 2022 at 9:32 AM
Customer Export
This article covers what information can be found in the Customer Export. This is the record for all information about your existing and previous customers....
Wed, 29 Jun, 2022 at 4:57 PM
Customer Subscription Management
This article covers how to manage customer subscriptions. Note: If you want to make this change for your customer, follow this guide here to login as your...
Thu, 30 Jun, 2022 at 11:01 AM
Editing a Customer's Phone Number
If you collect phone numbers from your customers, and need to make a change to one, follow these steps: Navigate to the customer's Customer det...
Mon, 1 Apr, 2019 at 6:46 PM
Failed Renewals
Failed Renewals When a subscription gets to the end of its term and is set to renew, our system will automatically re-bill the customer, charge their card,...
Fri, 29 Oct, 2021 at 12:14 PM
Finding a Customer's Renewal Date
This guide will walk you through on how to find a customer's renewal date. Find the Appropriate Customer Use the Search entry field to find the cust...
Fri, 29 Oct, 2021 at 12:14 PM
Finding Marketplace Customers
There are two ways to identify which customers are attributed to the marketplace. The first is the checkmark next to the customer name. This checkmark can ...
Fri, 29 Oct, 2021 at 12:15 PM
Issuing a Refund to a Customer
Please note, to ensure both your Cratejoy and payment processor transaction fees are properly refunded, you must issue the refund within your Cratejoy Merch...
Fri, 29 Oct, 2021 at 12:16 PM
Logging in as a Customer
Sometimes it's helpful to login as a customer to help them update their information. It's super easy to accomplish this! First step is to login t...
Fri, 29 Oct, 2021 at 12:16 PM