Settings

Cratejoy Merchant Support Articles about Settings.

"The Zip Code you Supplied Failed Validation" Errors
This article describes possible reasons for an "Error processing checkout: The zip code you supplied failed Validation" errors Why did your cus...
Thu, 25 Aug, 2022 at 12:10 PM
Changing Currency
To change the currency on your store visit your general settings page here: https://my.cratejoy.com/settings/ You can also get there by clicking "Gene...
Mon, 22 Aug, 2022 at 4:20 PM
Changing the Notification Email Address
Go to Notification Settings From the merchant portal, choose Settings from the navigation menu, and Notifications from the dropdown menu. Change You...
Thu, 28 Oct, 2021 at 7:43 PM
Changing your Store URL
Go to General Settings From the merchant portal, choose Settings from the navigation menu, and Domains from the dropdown menu. Change Your Store URL Fi...
Thu, 28 Oct, 2021 at 7:43 PM
Collecting Phone Numbers/Company Names at Checkout
This article will walk you through on how to customize your storefront checkout to collect phone numbers and company names. This setting applies only to s...
Fri, 29 Oct, 2021 at 3:41 PM
Common Credit Card Errors When Checking Out
This article lists reasons that are given when a transaction is declined. It provides some context around the decline reason. In this article Why was a ch...
Fri, 21 Aug, 2020 at 11:20 AM
Cratejoy CodeChecker
What is this? Cratejoy CodeChecker Because Cratejoy provides an open platform to design your store front, it is possible that errors may be introduced ...
Thu, 28 Oct, 2021 at 7:42 PM
Cratejoy Renewal Summary
Subscription on the Rebilling Summary can be in one of 5 states, as follows: Renewing: Renewing customers have subscriptions which we will attempt to rebi...
Mon, 1 Apr, 2019 at 6:46 PM
Custom Email Notifications
This article covers how to completely customize the email notifications sent to customers, if you'd like email notifications (order confirmations, ship...
Wed, 29 Jun, 2022 at 9:44 AM
Customizing International Shipping Rates
This article will walk you through on how to customize international shipping rates, if you're going to support international customers, and how to res...
Thu, 9 Jun, 2022 at 5:29 PM