1 43000361037 2019-03-25T11:54:51-05:00 43000552395 false Settings 12 2020-01-27T09:32:23-06:00 1 1 2019-04-01T18:46:21-05:00 20 6 This article describes possible reasons for an "Error processing checkout: The zip code you supplied failed Validation" errors Why did your customer receive this error? This error occurs when there is an attempted transaction where the billing zip code provided does not match the zip code on file with the purchaser's bank. This response is received directly from the issuing bank.  What should I do if a customer receives this zip code error? If a customer receives this message, they should confirm that their address is current with the issuing bank. If the cardholder has recently moved, it may take their bank a while to have the correct zip code on file for them. If the cardholder hasn't moved recently, they may wish to call their bank and confirm that the information their bank has on file is correct. Using the zip/postal code that the bank has on file for this card will stop this particular error from happening. Is there anything I can do to reduce zip code errors? For people that are using Stripe as their payment processor, if the payment is being declined and you'd like to accept it, you may want to see if the “Decline charges that fail zip code validation” setting is on. You can verify this from the Account Settings page in Stripe. If you're confident accepting payment from this customer when the zip/postal code doesn't match, you may wish to turn that option off temporarily to allow you to accept their payment. Have any questions? Please submit a ticket here.  <p><br></p><p>This article describes possible reasons for an "Error processing checkout: The zip code you supplied failed Validation" errors</p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43106234699/original/jgqtg8NidYrh3tp4gM4qtQ_r_XEA-zgkNw.png?1580830308" style="width: auto;" class="fr-fic fr-fil fr-dib" data-attachment="[object Object]" data-id="43106234699" alt="The zip code you supplied failed validation"></p><h2>Why did your customer receive this error?</h2><p>This error occurs when there is an attempted transaction where the billing zip code provided does not match the zip code on file with the purchaser's bank. This response is received directly from the issuing bank. </p><h2>What should I do if a customer receives this zip code error?</h2><p>If a customer receives this message, they should confirm that their address is current with the issuing bank. If the cardholder has recently moved, it may take their bank a while to have the correct zip code on file for them. If the cardholder hasn't moved recently, they may wish to call their bank and confirm that the information their bank has on file is correct. Using the zip/postal code that the bank has on file for this card will stop this particular error from happening.</p><h2>Is there anything I can do to reduce zip code errors?</h2><p>For people that are using Stripe as their payment processor, if the payment is being declined and you'd like to accept it, you may want to see if the “Decline charges that fail zip code validation” setting is on.</p><p>You can verify this from the <a href="https://support.stripe.com/questions/zip-code-validation-failure" rel="noopener" target="_blank">Account Settings page in Stripe</a>. If you're confident accepting payment from this customer when the zip/postal code doesn't match, you may wish to turn that option off temporarily to allow you to accept their payment.<br><br>Have any questions? Please submit a ticket <strong><a href="https://help.cratejoy.com/hc/en-us/requests/new" rel="noopener" target="_blank">here</a>. </strong></p> 43000552395 9730 43000495292 2020-02-04T09:46:05-06:00 43012983703 1 2 20 6 "The Zip Code you Supplied Failed Validation" Errors 2020-02-04T09:46:05-06:00 43012983703 1 2019-04-01T18:46:31-05:00 2 0 To change the currency on your store visit your general settings page here: http://my.cratejoy.com/settings/ You can also get there by clicking "General" under the settings tab. You will see a dropdown labeled "Store Currency". Choose the currency your store will use and save. Thats it! Keep in mind, the only restriction on this is that you cannot have any active subscribers on your store at the time you want to change your currency. <p>To change the currency on your store visit your general settings page here: <a href="http://my.cratejoy.com/settings/" rel="noreferrer">http://my.cratejoy.com/settings/</a></p> <p>You can also get there by clicking "General" under the settings tab.</p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/202347929/General-settings.png" alt=""></p> <p>You will see a dropdown labeled "Store Currency". Choose the currency your store will use and save. Thats it!</p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/202347939/Set-Currency.png" alt=""></p> <p>Keep in mind, the only restriction on this is that you cannot have any active subscribers on your store at the time you want to change your currency.</p> 43000552395 364 43000495358 2019-04-01T18:46:31-05:00 43012983703 2 2 2 0 Changing Currency 2020-01-27T09:32:26-06:00 43012983703 1 2019-04-01T18:46:32-05:00 3 0 Go to Notification Settings From the merchant portal, choose Settings from the navigation menu, and Notifications from the dropdown menu. Change Your Send-From Email Address Find the entry field for From Address, and change your email address by typing directly into the entry field. You can also change the display name that will show in your customer's email inbox. Save Your Changes Scroll down to the bottom of the screen, and press the Save button. <p class="note warning"> </p> <h3><strong>Go to Notification Settings</strong></h3> <p>From the merchant portal, choose <strong>Settings</strong> from the navigation menu, and <strong>Notifications</strong> from the dropdown menu.<br><br></p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/200746739/Notifications-tab.png" alt=""></p> <h3><strong><br>Change Your Send-From Email Address</strong></h3> <p>Find the entry field for <strong>From Address</strong>, and change your email address by typing directly into the entry field. You can also change the display name that will show in your customer's email inbox.<br><br></p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/200834025/From-address.png" alt=""></p> <h3><strong><br>Save Your Changes</strong></h3> <p>Scroll down to the bottom of the screen, and press the <strong>Save </strong>button.</p> 43000552395 254 43000495361 2019-04-01T18:46:32-05:00 43012983703 3 2 3 0 Changing the Notification Email Address 2020-01-27T09:32:26-06:00 43012983703 1 2019-04-01T18:46:32-05:00 1 0 Go to General Settings From the merchant portal, choose Settings from the navigation menu, and Domains from the dropdown menu. Change Your Store URL Find the entry field for Subdomain, and change your store’s Subdomain (URL) by typing directly into this entry field. Changes to the URL will show in the blue sample URL displayed below the entry field. Save Your Changes You can use the Save button at the top or bottom of the page. <h3>Go to General Settings</h3> <p>From the merchant portal, choose <strong>Settings</strong> from the navigation menu, and <strong>Domains</strong> from the dropdown menu.</p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/204198543/Screen_Shot_2016-05-24_at_2.18.59_PM.png" alt=""></p> <h3>Change Your Store URL</h3> <p>Find the entry field for Subdomain, and change your store’s Subdomain (URL) by typing directly into this entry field.</p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/210788663/Store_Subdomain.png" alt=""></p> <p> </p> <p>Changes to the URL will show in the blue sample URL displayed below the entry field.</p> <h3>Save Your Changes</h3> <p>You can use the <strong>Save </strong>button at the top or bottom of the page.</p> 43000552395 240 43000495364 2019-04-01T18:46:32-05:00 43012983703 4 2 1 0 Changing your Store URL 2020-01-27T09:32:26-06:00 43012983703 1 2019-04-01T18:46:33-05:00 1 0 This article will walk you through on how to customize your storefront checkout to collect phone numbers and company names. This setting applies only to storefront ordersCheck here. To request/require a single phone number on the checkout page, go to Settings > Checkout Settings > and then choose whether you want these fields to be optional or required. Click SAVE and that's all there is to it! Related Links: How to Customize Checkout | How to Customize Checkout Marketing Settings | What is Cratejoy Hosted Checkout <p>This article will walk you through on how to customize your storefront checkout to collect phone numbers and company names. </p> <hr> <p class="note warning">This setting applies only to storefront orders<a href="https://help.cratejoy.com/hc/en-us/articles/115002827786">Check here</a>.</p> <p>To request/require a single phone number on the checkout page, go to<strong> Settings &gt; Checkout Settings &gt;</strong> and then choose whether you want these fields to be optional or required.</p> <p> </p> <p><img src="https://help.cratejoy.com/hc/article_attachments/360009106131/add_phone_number_company_to_checkout.png" alt="add_phone_number_company_to_checkout.png"></p> <p> Click <strong>SAVE</strong> and that's all there is to it! </p> <hr> <p> Related Links: <a href="https://help.cratejoy.com/hc/en-us/articles/201871149-Customize-Checkout" target="_blank" rel="noopener">How to Customize Checkout</a> | <a href="https://help.cratejoy.com/hc/en-us/articles/360000840426-Customize-Checkout-Marketing-Settings" target="_blank" rel="noopener">How to Customize Checkout Marketing Settings</a> | <a href="https://help.cratejoy.com/hc/en-us/articles/360001012446-What-Is-Cratejoy-Hosted-Checkout-" target="_blank" rel="noopener">What is Cratejoy Hosted Checkout</a> </p> 43000552395 203 43000495369 2019-04-01T18:46:33-05:00 43012983703 5 2 1 0 Collecting Phone Numbers/Company Names at Checkout 2020-01-27T09:32:26-06:00 43012983703 1 2019-04-01T18:46:33-05:00 58 14 This article lists reasons that are given when a transaction is declined. It provides some context around the decline reason. In this article Why was a charge declined? How can I find out more why a charge declined? Error messages Stripe Errors Why was a charge declined? Declines occur for reasons determined by the cardholder's bank. Each bank has a system that accounts for various signals. Signals that lead to a decline may include: Cardholder's spending habits Account balance,  Card expiration date  CVV/CVC security number. Signals are constantly changing, and a previously successful card may decline future charges. Back to top How can I find out more about why a charge declined? Banks and payment processors send limited information on errors. Cratejoy displays all the information from the bank or payment processor. Therefore, Cratejoy cannot provide further details. Only the bank will know why the transaction declined. In most cases, the cardholder needs to contact their bank if the card is declining despite accurate information. Their bank should provide steps necessary to correct the decline. Back to top Error messages Here are just some common card errors and why they may appear upon checkout. In some cases, we are able to provide suggested solutions. Please note, this is not a full list of all checkout errors. Error Message Explanation Potential Solution Your card does not support this type of purchase. PIN Card is a debit card requiring a PIN.  Cratejoy does not accept these cards. Customer should try a different card International Restrictions Card may restrict international purchases.  May occur if the card was issued in a country other than where seller is located. Cardholder needs to contact their bank. Restricted Category Card is restricted to certain types of purchases in specific categories. Examples include corporate cards, flexible spending account cards. Cards can only be used in specific circumstances. Customer should try a different card. Your card is not supported Restricted Brand Some payment processors restrict card brands (i.e.: Discover, Mastercard) based on a store's country. Stripe does not currently support Discover in Canada Cardholder should try a different card brand. Your card has insufficient funds Insufficient Funds  Cardholder does not have the funds to cover the costs of purchase. Cardholder needs to contact their bank. Currency Conversion with International Purchases The bank may not properly assess the risk of currency conversion. As a result, the bank may decline purchases in different currencies. This is may occur so the account is not overdrawn due to currency conversion or the currency conversion fees. Cardholder needs to contact their bank. The zip code you supplied failed validation. Incorrect Zip Code The zip code provided does not match the one on file. There may be a delay in the bank updating the customer's zip code. Cardholder needs to contact their bank. Back to top Stripe Errors The below errors are directly related to Stripe's communication with the cardholder's bank. Stripe does not provide further information on these errors to Cratejoy, the store or the payment processor. You can read more documentation about these errors here. Stripe also has this article, which provides more insight on Stripe errors.  Error Code Explanation approve_with_id The payment should be attempted again. If it still cannot be processed, the customer needs to contact their card issuer. call_issuer The customer needs to contact their card issuer for more information. card_not_supported The customer needs to contact their card issuer to make sure their card can be used to make this type of purchase. card_velocity_exceeded The customer should contact their card issuer for more information. currency_not_supported The customer needs to check with the issuer that the card can be used for the type of currency specified. do_not_honor The customer needs to contact their card issuer for more information. do_not_try_again The customer should contact their card issuer for more information. duplicate_transaction Check to see if a recent payment already exists. expired_card The customer should use another card. fraudulent Do not report more detailed information to your customer. Instead, present as you would the generic_decline described below. generic_decline The customer needs to contact their card issuer for more information. incorrect_number The customer should try again using the correct card number. incorrect_cvc The customer should try again using the correct CVC. incorrect_pin The customer should try again using the correct PIN. incorrect_zip The customer should try again using the correct billing ZIP/postal code. You can turn this off in Stripe. insufficient_funds The customer should use an alternative payment method. invalid_account The customer needs to contact their card issuer to check that the card is working correctly. invalid_amount If the amount appears to be correct, the customer needs to check with their card issuer that they can make purchases of that amount. invalid_cvc The customer should try again using the correct CVC. You can turn this off in Stripe invalid_expiry_year The customer should try again using the correct expiration date. invalid_number The customer should try again using the correct card number. invalid_pin The customer should try again using the correct PIN. issuer_not_available The payment should be attempted again. If it still cannot be processed, the customer needs to contact their card issuer. lost_card The specific reason for the decline should not be reported to the customer. Instead, it needs to be presented as a generic decline. new_account_information_available The customer needs to contact their card issuer for more information. no_action_taken The customer should contact their card issuer for more information. not_permitted The customer needs to contact their card issuer for more information. pickup_card The customer needs to contact their card issuer for more information. pin_try_exceeded The customer must use another card or method of payment. processing_error The payment should be attempted again. If it still cannot be processed, try again later. reenter_transaction The payment should be attempted again. If it still cannot be processed, the customer needs to contact their card issuer. restricted_card The customer needs to contact their card issuer for more information. revocation_of_all_authorizations The customer should contact their card issuer for more information. revocation_of_authorization The customer should contact their card issuer for more information. security_violation The customer needs to contact their card issuer for more information. service_not_allowed The customer should contact their card issuer for more information. stolen_card The specific reason for the decline should not be reported to the customer. Instead, it needs to be presented as a generic decline. stop_payment_order The customer should contact their card issuer for more information. testmode_decline A genuine card must be used to make a payment. transaction_not_allowed The customer needs to contact their card issuer for more information. try_again_later Ask the customer to attempt the payment again. If subsequent payments are declined, the customer should contact their card issuer for more information. withdrawal_count_limit_exceeded The customer should use an alternative payment method. Back to top <p>This article lists reasons that are given when a transaction is declined. It provides some context around the decline reason.</p><h2 data-identifyelement="961"><a name="top"></a>In this article</h2><p><a href="#ChargeDeclined">Why was a charge declined?</a><br><a href="#WhyDecined">How can I find out more why a charge declined?</a><br><a href="#ErrorMessages">Error messages</a><br><a href="#StripeErrors">Stripe Errors</a></p><h2><a name="ChargeDeclined"></a>Why was a charge declined?</h2><p>Declines occur for reasons determined by the cardholder's bank. Each bank has a system that accounts for various signals.<br>Signals that lead to a decline may include:</p><ul><li>Cardholder's spending habits</li><li>Account balance, </li><li>Card expiration date </li><li>CVV/CVC security number.</li></ul><p>Signals are constantly changing, and a previously successful card may decline future charges.<br><a href="#top">Back to top</a></p><h2><a name="WhyDeclined"></a>How can I find out more about why a charge declined?<p>Banks and payment processors send limited information on errors. Cratejoy displays all the information from the bank or payment processor. Therefore, Cratejoy cannot provide further details. Only the bank will know why the transaction declined.</p><p>In most cases, the cardholder needs to contact their bank if the card is declining despite accurate information. Their bank should provide steps necessary to correct the decline.<br><a href="#top">Back to top</a></p></h2><h2><a name="ErrorMessages"></a>Error messages</h2><p>Here are just some common card errors and why they may appear upon checkout. In some cases, we are able to provide suggested solutions. Please note, this is not a full list of all checkout errors.</p><table style="width: 100%;"><tbody><tr><td style="width: 25.8381%;"><strong>Error Message</strong><br></td><td style="width: 46.3764%;"><strong>Explanation</strong><br></td><td style="width: 27.6507%;"><strong>Potential Solution</strong><br></td></tr><tr><td rowspan="3" style="width: 25.8381%;">Your card does not support this type of purchase.<br></td><td style="width: 46.3764%; vertical-align: middle;"><strong>PIN</strong><br>Card is a <span style="line-height: 1.5;">debit card requiring a PIN. </span><br><span style="line-height: 1.5;">Cratejoy does not accept these cards.</span><br><br></td><td style="width: 27.6507%;"><span style="line-height: 1.5;">Customer should try a different card</span><br></td></tr><tr><td style="width: 46.3764%;"><span style="line-height: 1.5;"><strong>International Restrictions</strong></span><br><span style="line-height: 1.5;">Card may restrict international purchases. </span><br><br>May occur if the card was issued in a country other than where seller is located.<br><br></td><td style="width: 27.6507%;"><span style="line-height: 1.5;">Cardholder needs to contact their bank.</span><br></td></tr><tr><td style="width: 46.3764%;"><strong>Restricted Category</strong><br>Card is restricted to certain types of purchases in specific categories.<br><br>Examples include corporate cards, flexible spending account cards.<br><br>Cards can only be used in specific circumstances.<br><br></td><td style="width: 27.6507%;"><span style="line-height: 1.5;">Customer should try a different card.</span><br></td></tr><tr><td style="width: 25.8381%;">Your card is not supported<br></td><td style="width: 46.3764%;"><strong>Restricted Brand</strong><br>Some payment processors restrict card brands (i.e.: Discover, Mastercard) based on a store's country.<br><br>Stripe does not currently support Discover in Canada<br><br></td><td style="width: 27.6507%;">Cardholder should try a different card brand.<br></td></tr><tr><td rowspan="2" style="width: 25.8381%;">Your card has insufficient funds<br></td><td style="width: 46.3764%;"><strong>Insufficient Funds </strong><br>Cardholder does not have the funds to cover the costs of purchase.<br><br></td><td style="width: 27.6507%;"><span style="line-height: 1.5;">Cardholder needs to contact their bank.</span><br></td></tr><tr><td style="width: 46.3764%;"><strong>Currency Conversion with International Purchases</strong><br>The bank may not properly assess the risk of currency conversion.<br><br>As a result, the bank may decline purchases in different currencies. This is may occur so the account is not overdrawn due to currency conversion or the currency conversion fees.<br><br></td><td style="width: 27.6507%;"><span style="line-height: 1.5;">Cardholder needs to contact their bank.</span><br></td></tr><tr><td style="width: 25.8381%;">The zip code you supplied failed validation.<br></td><td style="width: 46.3764%;"><strong>Incorrect Zip Code</strong><br>The zip code provided does not match the one on file.<br><br>There may be a delay in the bank updating the customer's zip code.<br><br></td><td style="width: 27.6507%;"><span style="line-height: 1.5;">Cardholder needs to contact their bank.</span><br></td></tr></tbody></table><p><a href="#top">Back to top</a></p><h2><a name="StripeErrors"></a>Stripe Errors</h2><p>The below errors are directly related to Stripe's communication with the cardholder's bank.<span class="wysiwyg-font-size-large"> Stripe does not provide further information on these errors to Cratejoy, the store or the payment processor. </span><span class="wysiwyg-font-size-large">You can read more documentation about these errors <a href="https://stripe.com/docs/api#errors" rel="noopener noreferrer" target="_blank">here</a>. Stripe also has <a href="https://stripe.com/docs/declines#blocked-payments" rel="noreferrer" target="_blank">this article</a>, which provides more insight on Stripe errors. </span></p><table style="height: 2399px; width: 100%; margin-right: calc(0%);"><tbody><tr><td style="width: 219.25px;"><strong>Error Code</strong></td><td style="width: 421.75px;"><strong>Explanation</strong></td></tr><tr><td style="width: 219.25px;"><code>approve_with_id</code></td><td style="width: 421.75px;">The payment should be attempted again. If it still cannot be processed, the customer needs to contact their card issuer.</td></tr><tr><td style="width: 219.25px;"><code>call_issuer</code></td><td style="width: 421.75px;"><a name="decline_contact_bank"></a>The customer needs to contact their card issuer for more information.</td></tr><tr><td style="width: 219.25px;"><code>card_not_supported</code></td><td style="width: 421.75px;">The customer needs to contact their card issuer to make sure their card can be used to make this type of purchase.</td></tr><tr><td style="width: 219.25px;"><code>card_velocity_exceeded</code></td><td style="width: 421.75px;">The customer should contact their card issuer for more information.</td></tr><tr><td style="width: 219.25px;"><code>currency_not_supported</code></td><td style="width: 421.75px;">The customer needs to check with the issuer that the card can be used for the type of currency specified.</td></tr><tr><td style="width: 219.25px;"><code>do_not_honor</code></td><td style="width: 421.75px;">The customer needs to contact their card issuer for more information.</td></tr><tr><td style="width: 219.25px;"><code>do_not_try_again</code></td><td style="width: 421.75px;">The customer should contact their card issuer for more information.</td></tr><tr><td style="width: 219.25px;"><code>duplicate_transaction</code></td><td style="width: 421.75px;">Check to see if a recent payment already exists.</td></tr><tr><td style="width: 219.25px;"><code>expired_card</code></td><td style="width: 421.75px;">The customer should use another card.</td></tr><tr><td style="width: 219.25px;"><code>fraudulent</code></td><td style="width: 421.75px;">Do not report more detailed information to your customer.<br>Instead, present as you would the <code>generic_decline</code> described below.</td></tr><tr><td style="width: 219.25px;"><code>generic_decline</code></td><td style="width: 421.75px;">The customer needs to contact their card issuer for more information.</td></tr><tr><td style="width: 219.25px;"><code>incorrect_number</code></td><td style="width: 421.75px;">The customer should try again using the correct card number.</td></tr><tr><td style="width: 219.25px;"><code>incorrect_cvc</code></td><td style="width: 421.75px;">The customer should try again using the correct CVC.</td></tr><tr><td style="width: 219.25px;"><code>incorrect_pin</code></td><td style="width: 421.75px;">The customer should try again using the correct PIN.</td></tr><tr><td style="width: 219.25px;"><code>incorrect_zip</code></td><td style="width: 421.75px;">The customer should try again using the correct billing ZIP/postal code. <a href="https://support.stripe.com/questions/cvc-or-avs-failed-but-payment-succeeded"></a><br><a href="https://support.stripe.com/questions/cvc-or-avs-failed-but-payment-succeeded">You can turn this off in Stripe.</a></td></tr><tr><td style="width: 219.25px;"><code>insufficient_funds</code></td><td style="width: 421.75px;">The customer should use an alternative payment method.</td></tr><tr><td style="width: 219.25px;"><code>invalid_account</code></td><td style="width: 421.75px;">The customer needs to contact their card issuer to check that the card is working correctly.</td></tr><tr><td style="width: 219.25px;"><code>invalid_amount</code></td><td style="width: 421.75px;">If the amount appears to be correct, the customer needs to check with their card issuer that they can make purchases of that amount.</td></tr><tr><td style="width: 219.25px;"><code>invalid_cvc</code></td><td style="width: 421.75px;">The customer should try again using the correct CVC.<br><a href="https://support.stripe.com/questions/cvc-or-avs-failed-but-payment-succeeded" rel="noopener noreferrer" target="_blank">You can turn this off in Stripe</a></td></tr><tr><td style="width: 219.25px;"><code>invalid_expiry_year</code></td><td style="width: 421.75px;">The customer should try again using the correct expiration date.</td></tr><tr><td style="width: 219.25px;"><code>invalid_number</code></td><td style="width: 421.75px;">The customer should try again using the correct card number.</td></tr><tr><td style="width: 219.25px;"><code>invalid_pin</code></td><td style="width: 421.75px;">The customer should try again using the correct PIN.</td></tr><tr><td style="width: 219.25px;"><code>issuer_not_available</code></td><td style="width: 421.75px;">The payment should be attempted again. If it still cannot be processed, the customer needs to contact their card issuer.</td></tr><tr><td style="width: 219.25px;"><code>lost_card</code></td><td style="width: 421.75px;">The specific reason for the decline should not be reported to the customer. Instead, it needs to be presented as a generic decline.</td></tr><tr><td style="width: 219.25px;"><code>new_account_information_available</code></td><td style="width: 421.75px;">The customer needs to contact their card issuer for more information.</td></tr><tr><td style="width: 219.25px;"><code>no_action_taken</code></td><td style="width: 421.75px;">The customer should contact their card issuer for more information.</td></tr><tr><td style="width: 219.25px;"><code>not_permitted</code></td><td style="width: 421.75px;">The customer needs to contact their card issuer for more information.</td></tr><tr><td style="width: 219.25px;"><code>pickup_card</code></td><td style="width: 421.75px;">The customer needs to contact their card issuer for more information.</td></tr><tr><td style="width: 219.25px;"><code>pin_try_exceeded</code></td><td style="width: 421.75px;">The customer must use another card or method of payment.</td></tr><tr><td style="width: 219.25px;"><code>processing_error</code></td><td style="width: 421.75px;"><a name="decline_try_again"></a>The payment should be attempted again. If it still cannot be processed, try again later.</td></tr><tr><td style="width: 219.25px;"><code>reenter_transaction</code></td><td style="width: 421.75px;">The payment should be attempted again.<br>If it still cannot be processed, the customer needs to contact their card issuer.</td></tr><tr><td style="width: 219.25px;"><code>restricted_card</code></td><td style="width: 421.75px;">The customer needs to contact their card issuer for more information.</td></tr><tr><td style="width: 219.25px;"><code>revocation_of_all_authorizations</code></td><td style="width: 421.75px;">The customer should contact their card issuer for more information.</td></tr><tr><td style="width: 219.25px;"><code>revocation_of_authorization</code></td><td style="width: 421.75px;">The customer should contact their card issuer for more information.</td></tr><tr><td style="width: 219.25px;"><code>security_violation</code></td><td style="width: 421.75px;">The customer needs to contact their card issuer for more information.</td></tr><tr><td style="width: 219.25px;"><code>service_not_allowed</code></td><td style="width: 421.75px;">The customer should contact their card issuer for more information.</td></tr><tr><td style="width: 219.25px;"><code>stolen_card</code></td><td style="width: 421.75px;">The specific reason for the decline should not be reported to the customer. Instead, it needs to be presented as a generic decline.</td></tr><tr><td style="width: 219.25px;"><code>stop_payment_order</code></td><td style="width: 421.75px;">The customer should contact their card issuer for more information.</td></tr><tr><td style="width: 219.25px;"><code>testmode_decline</code></td><td style="width: 421.75px;">A genuine card must be used to make a payment.</td></tr><tr><td style="width: 219.25px;"><code>transaction_not_allowed</code></td><td style="width: 421.75px;">The customer needs to contact their card issuer for more information.</td></tr><tr><td style="width: 219.25px;"><code>try_again_later</code></td><td style="width: 421.75px;">Ask the customer to attempt the payment again.<br>If subsequent payments are declined, the customer should contact their card issuer for more information.</td></tr><tr><td style="width: 219.25px;"><code>withdrawal_count_limit_exceeded</code></td><td style="width: 421.75px;">The customer should use an alternative payment method.</td></tr></tbody></table><p><a href="#top">Back to top</a></p> 43000552395 26754 43000495370 2020-08-21T11:20:02-05:00 43051906892 6 2 58 14 Common Credit Card Errors When Checking Out 2020-08-21T11:20:03-05:00 43012983703 1 2019-04-01T18:46:34-05:00 0 0 What is this? Cratejoy CodeChecker Because Cratejoy provides an open platform to design your store front, it is possible that errors may be introduced in the template. The Cratejoy CodeChecker will detect and highlight errors and warnings in your store code. Running the CodeChecker The CodeChecker runs when you open a design in the code editor. Any files that contain issue will be highlighted in red. To see the error, open the file. CodeChecker runs when saving a file When you attempt to save a file, the CodeChecker will validate the file. If the validation passes the file will be saved. **If there are detected conditions, the file will be saved only if the file is not part of a published design in a live store. If the file has errors, they will be highlighted in the code. Understanding CodeChecker Dialogs When the CodeChecker displays a detected condition, it will appear in a dialog near the offending line. The image below illustrates how a CRITICAL (RED) condition and a WARNING (YELLOW) condition will be presented in the code editor. The dialog will show the name of the condition (in brackets), a helpful message specific to the condition and some indication on the symptom this would cause and a hint on how to fix the problem. Detected Conditions CRITICAL CONDITIONS Reference to missing template file If your template extends a file that does not exist, you must either create the referenced file OR reference the correct file. background-image: url(..) required for bgimage editor In your source, if a 'bgimage' editor is set for a tag, the tag must contain style="background-image: url();" in order for the designer to properly set the url. Below is an example offending line. Duplicate barley tag For editable content, the 'data-barley' attribute value MUST be unique within the template and included and extended files. If the value is not unique, the designer will not be able to properly set the content. HTML Syntax error Will detect if the HTML cannot be parsed. Missing asset reference Will detect if the template accesses an asset (image, js, etc) that does not exist. Jinja Syntax error Will detect if there is an issue in the Jinja syntax. WARNING CONDITIONS Direct reference to image index Reference to a product image by index, will sometimes cause an old product image to be displayed. You should use the 'object_img_tag' filter to display a product image. Generally, don't do this: {{ product.images[0].url | img_tag(css_class="product_image") }} Do this: {{ product | object_img_tag(css_class="product_image") }} Absolute URL to asset Access to all assets should use the 'asset_url' filter which forms the right URL and handles cache properly. If you directly link to the CDN, changes to the asset will not be shown until the cache expires. To avoid this, use <img src={{ 'images/SA_Recipe_Card_front_web.jpg' | asset_url }}> not this: <img src="//s3.amazonaws.com/cratejoy_vendor_images/dev_store/tasty/images/SA_Recipe_Card_front_web.jpg"/> CDN URL belongs to wrong theme Due to a past issue, in some cases, images were being uploaded to the published theme name. If this condition exists, you may have trouble changing your images in the designer. Unknown barley editor The 'data-barley-attribute' value is not one of the supported editors (simple, plus, advanced, etc..) Missing barley editor tag The tag is marked editable, but does not have a 'data-barley-editor' attribute. Barley id cannot be parsed / Blocks inside tags will split the tag onto multiple pages There is some condition that prevents finding the 'data-barley' attribute. This can be due to a syntax error or splitting HTML tags across template files. All data-barley attributes must be contained within a proper HTML tag element. Don't do this: This bit of code is included in the HTML tag from another source file like this: Dynamic patch collision For this, you'll have to contact support to get it fixed. If you encounter this situation, edits made in the designer will look like they are saved, but will not display when viewing the store. <p><strong><span class="wysiwyg-font-size-large">What is this?</span></strong></p> <p><span class="wysiwyg-font-size-large wysiwyg-font-size-medium"><img src="https://help.cratejoy.com/hc/en-us/article_attachments/202210905/Cratejoy_2015-04-22_at_10.41.11_AM.png" alt="" width="571" height="89"></span></p> <p> </p> <p><strong><span class="wysiwyg-font-size-large">Cratejoy CodeChecker</span></strong></p> <p>Because Cratejoy provides an open platform to design your store front, it is possible that errors may be introduced in the template. The Cratejoy CodeChecker will detect and highlight errors and warnings in your store code. </p> <p> </p> <p><strong><span class="wysiwyg-font-size-large">Running the CodeChecker</span></strong></p> <p>The CodeChecker runs when you open a design in the code editor. </p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/202210365/LaunchCodeEditor.png" alt="" width="502" height="355"></p> <p>Any files that contain issue will be highlighted in <strong><span class="wysiwyg-color-red">red</span></strong><span class="wysiwyg-color-red"><span class="wysiwyg-color-black">. To see the error, open the file.</span></span></p> <p> </p> <p><span class="wysiwyg-color-red"><span class="wysiwyg-color-black"><img src="https://help.cratejoy.com/hc/en-us/article_attachments/202210395/Cratejoy_2015-04-22_at_10.03.59_AM.png" alt="" width="399" height="462"></span></span></p> <p> </p> <p> </p> <p><font size="4"><strong>CodeChecker runs when saving a file</strong></font></p> <p>When you attempt to save a file, the CodeChecker will validate the file. If the validation passes the file will be saved. </p> <p><span class="wysiwyg-underline"><strong>**If there are detected conditions, the file will be saved only if the file is not part of a published design in a live store</strong>.</span> </p> <p>If the file has errors, they will be highlighted in the code.</p> <p> </p> <p><font size="4"><strong>Understanding CodeChecker Dialogs</strong></font></p> <p><span class="wysiwyg-font-size-medium">When the CodeChecker displays a detected condition, it will appear in a dialog near the offending line. The image below illustrates how a <strong>CRITICAL</strong> (<strong><span class="wysiwyg-color-red">RED</span></strong>) condition and a <strong>WARNING</strong> (<span class="wysiwyg-color-orange80"><strong>YELLOW</strong></span>) condition will be presented in the code editor.</span></p> <p><span class="wysiwyg-font-size-medium"><img src="https://help.cratejoy.com/hc/en-us/article_attachments/202210705/Cratejoy_2015-04-22_at_10.29.00_AM.png" alt="" width="544" height="348"></span></p> <p>The dialog will show the name of the condition (in brackets), a helpful message specific to the condition and some indication on the symptom this would cause and a hint on how to fix the problem.</p> <p> </p> <p><span class="wysiwyg-font-size-large"><strong>Detected Conditions</strong></span></p> <p> </p> <p><span class="wysiwyg-font-size-large wysiwyg-font-size-medium wysiwyg-color-red"><strong>CRITICAL</strong> <strong>CONDITIONS</strong></span></p> <p><strong>Reference to missing template file</strong></p> <p>If your template extends a file that does not exist, you must either create the referenced file OR reference the correct file.</p> <p> </p> <p><strong><span class="wysiwyg-font-size-medium">background-image: url(..) required for bgimage editor</span></strong></p> <p>In your source, if a 'bgimage' editor is set for a tag, the tag must contain style="background-image: url();" in order for the designer to properly set the url. Below is an example offending line.</p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/202210945/Cratejoy_2015-04-22_at_10.45.53_AM.png" alt="" width="855" height="18"></p> <p> </p> <p><strong>Duplicate barley tag</strong></p> <p>For editable content, the 'data-barley' attribute value MUST be unique within the template and included and extended files. If the value is not unique, the designer will not be able to properly set the content.</p> <p> </p> <p><strong>HTML Syntax error</strong></p> <p>Will detect if the HTML cannot be parsed.</p> <p> </p> <p><strong>Missing asset reference</strong></p> <p>Will detect if the template accesses an asset (image, js, etc) that does not exist.</p> <p> </p> <p><strong>Jinja Syntax error</strong></p> <p>Will detect if there is an issue in the Jinja syntax.</p> <p> </p> <p><span class="wysiwyg-color-orange90"><strong>WARNING CONDITIONS</strong></span></p> <p><strong><span class="wysiwyg-color-orange90"><span class="wysiwyg-color-black">Direct reference to image index</span></span></strong></p> <p>Reference to a product image by index, will sometimes cause an old product image to be displayed. You should use the 'object_img_tag' filter to display a product image. Generally, don't do this:</p> <p> {{ product.images[0].url | img_tag(css_class="product_image") }} </p> <p>Do this:</p> <p> {{ product | object_img_tag(css_class="product_image") }}</p> <p> </p> <p><strong>Absolute URL to asset</strong></p> <p>Access to all assets should use the 'asset_url' filter which forms the right URL and handles cache properly. If you directly link to the CDN, changes to the asset will not be shown until the cache expires. </p> <p>To avoid this, use </p> <p>&lt;img src={{ 'images/SA_Recipe_Card_front_web.jpg' | asset_url }}&gt;</p> <p>not this:</p> <p>&lt;img src="//s3.amazonaws.com/cratejoy_vendor_images/dev_store/tasty/images/SA_Recipe_Card_front_web.jpg"/&gt;</p> <p> </p> <p><strong>CDN URL belongs to wrong theme</strong></p> <p>Due to a past issue, in some cases, images were being uploaded to the published theme name. If this condition exists, you may have trouble changing your images in the designer.</p> <p> </p> <p><strong>Unknown barley editor</strong></p> <p>The 'data-barley-attribute' value is not one of the supported editors (simple, plus, advanced, etc..)</p> <p> </p> <p><strong>Missing barley editor tag</strong></p> <p>The tag is marked editable, but does not have a 'data-barley-editor' attribute.</p> <p> </p> <p><strong>Barley id cannot be parsed /</strong></p> <p><strong>Blocks inside tags will split the tag onto multiple pages</strong></p> <p>There is some condition that prevents finding the 'data-barley' attribute. This can be due to a syntax error or splitting HTML tags across template files. All data-barley attributes must be contained within a proper HTML tag element.</p> <p>Don't do this:</p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/202211275/Cratejoy_2015-04-22_at_11.15.10_AM.png" alt="" width="590" height="116"></p> <p>This bit of code is included in the HTML tag from another source file like this:</p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/202211325/Cratejoy_2015-04-22_at_11.17.27_AM.png" alt="" width="665" height="105"></p> <p><strong>Dynamic patch collision</strong></p> <p>For this, you'll have to contact support to get it fixed. If you encounter this situation, edits made in the designer will look like they are saved, but will not display when viewing the store.</p> <p> </p> 43000552395 170 43000495374 2019-04-01T18:46:34-05:00 43012983703 7 2 0 0 Cratejoy CodeChecker 2020-01-27T09:32:27-06:00 43012983703 1 2019-04-01T18:46:35-05:00 5 4 Subscription on the Rebilling Summary can be in one of 5 states, as follows: Renewing: Renewing customers have subscriptions which we will attempt to rebill for on your next billing date. Cancelled: Cancelled customers have subscriptions which have been explicitly cancelled. They have chosen not to continue their subscription. Expired: Expired customers are customers who were were unable to bill for the previous cycle. We attempted to bill them multiple times, however were unable to successfully complete the transaction. They have been moved to expired because they are unable to be charged with their current billing information. Prepaid: Prepaid customers have previously paid for their delivery this cycle. The most likely cause of this is an ‘X-Month Prepay’ pricing option. Skipped: Skipped customers have chosen to skip a given month of a subscription. They will not be rebilled on this cycle, however they will continue being billed on the next. <p>Subscription on the Rebilling Summary can be in one of 5 states, as follows:</p> <p class="p1"><span id="renewing" class="s1"><strong>Renewing</strong>: </span>Renewing customers have subscriptions which we will attempt to rebill for on your next billing date.</p> <p class="p1"><span id="cancelled" class="s1"><strong>Cancelled</strong>: </span>Cancelled customers have subscriptions which have been explicitly cancelled. They have chosen not to continue their subscription.</p> <p class="p1"><span id="expired" class="s1"><strong>Expired</strong>: </span>Expired customers are customers who were were unable to bill for the previous cycle. We attempted to bill them multiple times, however were unable to successfully complete the transaction. They have been moved to expired because they are unable to be charged with their current billing information.</p> <p class="p1"><span id="prepaid" class="s1"><strong>Prepaid</strong>: </span>Prepaid customers have previously paid for their delivery this cycle. The most likely cause of this is an ‘X-Month Prepay’ pricing option.</p> <p class="p2"><strong>Skipped</strong>: Skipped customers have chosen to skip a given month of a subscription. They will not be rebilled on this cycle, however they will continue being billed on the next.</p> 43000552395 600 43000495381 2019-04-01T18:46:35-05:00 43012983703 8 2 5 4 Cratejoy Renewal Summary 2020-01-27T09:32:27-06:00 43012983703 1 2019-04-01T18:46:36-05:00 3 1 Cratejoy provides a way to completely customize the email notifications sent to customers. This is accomplished by creating HTML emails. What are HTML emails? HTML email is the use of a subset of HTML to provide formatting capabilities in an email that are not available with plain text. Why would I want this? If you'd like email notifications (order confirmations, shipment notices, etc) to be consistent with the design of your store, this could be the ticket! Great! I'll get started editing immediately! Wait! HTML emails/notifications are extremely complex and involved. The process to manually create/code them is beyond archaic, brushing aside most web standards introduced in the past decade or two. Add in the smorgasbord of different platforms these emails are viewed on -- Android, iOS, numerous standalone email clients (Outlook, mail.app, Thunderbird, etc), web clients -- and the varying versions between them, you have a convoluted backend of hacks, pitfalls, and general messiness when making them responsive. Or making them at all! Because of this, it's near impossible for us to provide direct guidance in creating these emails. Fortunately, some brave souls have tackled this task and built some great resources to aid in coding your own custom email notifications. Please see the following resources to guide you: Responsive emails that really work Responsive Email Design To be able to customize your notification emails you need to know what variables are available, and what properties those objects have. Check out the Notification Email Variables article for a list of all the Cratejoy notifications with references to their available variables. I can do this, but where do I insert my code? Go to Notification Settings From the merchant portal, choose Settings from the navigation menu, and Notifications from the dropdown menu. Choose the Notification to Customize Find the section for Customer Emails or Admin Notifications (whichever one you would like to customize) and then click on the name of the notification, which will be shown in blue text. In the example, I am making changes to the Welcome Email. Customize the Notification as Desired After clicking the blue text, the Notification Editor will pop up. You can make changes to the template by typing directly into the editor. All changes should be made in BOTH the HTML and Text templates. You can view the two templates by using the HTML Preview and Text Preview tabs. The version that is on display on top is the version that you are editing at the bottom. The default email includes template strings (For example, {{ store.name }} which corresponds to your store name) that you can use when customizing your notifications. Save Your Changes Don't forget to press the Save button. Help Me! If coding your own HTML emails proves too daunting, there are luckily some magical programs that do all of the work for you! While we cannot personally endorse an HTML email editor, the following links will outline some of the most popular: 35 Best Responsive HTML Email Templates Litmus Builder Bee Free Builder Campaign Monitor Builder <p data-identifyelement="468">Cratejoy provides a way to completely customize the email notifications sent to customers. This is accomplished by creating HTML emails.</p><p data-identifyelement="469"><strong data-identifyelement="470"><span style="font-size: 18px;">What are HTML emails?</span></strong></p><p data-identifyelement="471">HTML email is the use of a subset of HTML to provide formatting capabilities in an email that are not available with plain text.</p><p data-identifyelement="472"><strong data-identifyelement="473"><span style="font-size: 18px;">Why would I want this?</span></strong></p><p data-identifyelement="475">If you'd like email notifications (order confirmations, shipment notices, etc) to be consistent with the design of your store, this could be the ticket!</p><p data-identifyelement="476"><strong data-identifyelement="477"><span style="font-size: 18px;">Great! I'll get started editing immediately!</span></strong></p><p data-identifyelement="478">Wait! HTML emails/notifications are <em data-identifyelement="479">extremely</em> complex and involved. The process to manually create/code them is beyond archaic, brushing aside most web standards introduced in the past decade or two.</p><p data-identifyelement="480">Add in the smorgasbord of different platforms these emails are viewed on -- Android, iOS, numerous standalone email clients (Outlook, mail.app, Thunderbird, etc), web clients -- and the varying versions between them, you have a convoluted backend of hacks, pitfalls, and general messiness when making them responsive. Or making them at all!</p><p data-identifyelement="481">Because of this, it's near impossible for us to provide direct guidance in creating these emails. Fortunately, some brave souls have tackled this task and built some great resources to aid in coding your own custom email notifications.</p><p data-identifyelement="482">Please see the following resources to guide you:</p><p data-identifyelement="483"><a data-identifyelement="484" href="https://codeascraft.com/2014/03/13/responsive-emails-that-really-work/">Responsive emails that really work</a></p><p data-identifyelement="485"><a data-identifyelement="486" href="https://www.campaignmonitor.com/guides/mobile/">Responsive Email Design</a></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 10pt; font-family: Arial; color: rgb(52, 72, 73); font-weight: 400;">To be able to customize your notification emails you need to know what variables are available, and what properties those objects have. Check out the <a href="https://support.cratejoy.com/support/solutions/articles/43000495411-notification-email-variables" rel="noreferrer" target="_blank"><strong>Notification Email Variables article</strong></a> for a list of all the Cratejoy notifications with references to their available variables.</span></p><p data-identifyelement="487"><br data-identifyelement="488"></p><p data-identifyelement="489"><span class="wysiwyg-font-size-large" data-identifyelement="490"><strong data-identifyelement="491"><span style="font-size: 18px;">I can do this, but where do I insert my code?</span></strong></span></p><h3 data-identifyelement="492"><span class="wysiwyg-font-size-medium" data-identifyelement="493"><strong data-identifyelement="494">Go to Notification Settings</strong></span></h3><p data-identifyelement="495">From the merchant portal, choose <strong data-identifyelement="496">Settings</strong> from the navigation menu, and <strong data-identifyelement="497">Notifications</strong> from the dropdown menu.</p><p data-identifyelement="498"><img src="https://help.cratejoy.com/hc/en-us/article_attachments/201504319/Notifications-tab.png" alt="" class="fr-fic fr-dii" data-identifyelement="499"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43150231171/original/QWOdRR5O3KREuWuQU-Q_kAflQrG3q25l3w.png?1597439421" style="width: auto;" class="fr-fil fr-dib" data-attachment="[object Object]" data-id="43150231171"></p><p data-identifyelement="500"><br data-identifyelement="501"></p><h3 data-identifyelement="502"><span class="wysiwyg-font-size-medium" data-identifyelement="503"><strong data-identifyelement="504">Choose the Notification to Customize</strong></span></h3><p data-identifyelement="505">Find the section for Customer Emails or Admin Notifications (whichever one you would like to customize) and then click on the name of the notification, which will be shown in blue text.<strong> </strong><em data-identifyelement="506"><strong>In the example, I am making changes to the Welcome Email.</strong></em></p><p data-identifyelement="507"><em data-identifyelement="508"><img src="https://help.cratejoy.com/hc/en-us/article_attachments/201583025/customer-emails.png" alt="" class="fr-fic fr-dii" data-identifyelement="509"></em></p><p data-identifyelement="510"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43150996543/original/n8s4AXvJ7vrAo0WLUROJ-zpKu24qopsSLA.gif?1597781859" style="width: auto;" class="fr-fil fr-dib" data-attachment="[object Object]" data-id="43150996543"></p><p data-identifyelement="510"><br data-identifyelement="511"></p><h3 data-identifyelement="512"><span class="wysiwyg-font-size-medium" data-identifyelement="513"><strong data-identifyelement="514">Customize the Notification as Desired</strong></span></h3><p data-identifyelement="515">After clicking the blue text, the <strong data-identifyelement="516">Notification Editor</strong> will pop up. You can make changes to the template by typing directly into the editor. <strong data-identifyelement="517">All changes should be made in BOTH the HTML and Text templates.</strong> You can view the two templates by using the HTML Preview and Text Preview tabs. The version that is on display on top is the version that you are editing at the bottom.</p><p data-identifyelement="518"><img src="https://help.cratejoy.com/hc/en-us/article_attachments/201583265/edit-email.png" alt="" class="fr-fic fr-dii" data-identifyelement="519"></p><p data-identifyelement="520">The default email includes template strings (For example, <em data-identifyelement="521">{{ store.name }}</em> which corresponds to your store name) that you can use when customizing your notifications.</p><h3 data-identifyelement="524"><span class="wysiwyg-font-size-medium" data-identifyelement="525"><strong data-identifyelement="526">Save Your Changes</strong></span></h3><p data-identifyelement="527">Don't forget to press the <strong data-identifyelement="528">Save </strong>button.</p><p data-identifyelement="529"><span style="font-size: 18px;"><br data-identifyelement="530"></span></p><p data-identifyelement="531"><span class="wysiwyg-font-size-large" data-identifyelement="532"><strong data-identifyelement="533"><span style="font-size: 18px;">Help Me!</span></strong></span></p><p data-identifyelement="534">If coding your own HTML emails proves too daunting, there are luckily some magical programs that do all of the work for you! While we cannot personally endorse an HTML email editor, the following links will outline some of the most popular:</p><p data-identifyelement="535"><a data-identifyelement="536" href="http://designscrazed.org/best-responsive-html-email-templates/">35 Best Responsive HTML Email Templates</a></p><p data-identifyelement="537"><a data-identifyelement="538" href="https://litmus.com/email-builder">Litmus Builder</a></p><p data-identifyelement="539"><a data-identifyelement="540" href="https://beefree.io/index.aspx">Bee Free Builder</a></p><p data-identifyelement="541"><a data-identifyelement="542" href="https://www.campaignmonitor.com/features/">Campaign Monitor Builder</a></p> 43000552395 453 43000495392 2020-08-18T15:18:11-05:00 43012985404 9 2 3 1 Custom Email Notifications 2020-08-18T15:18:11-05:00 43012985404 1 2019-04-01T18:46:37-05:00 4 2 Shipping rates are important, you'll need to determine if you are going to support international customers and if so, what shipping rate you are going charge. Cratejoy allows you to specify rate(s) for specific countries as well as restrict shipping for those you do not wish to ship to. All Cratejoy sellers will start off with a flat rate "Rest of World" rule that is set at $25.00 for all orders that weigh 0 lbs and up. "Rest of World" is defined as any address that is not in the same country as your Shipping Address (specified on the Settings > Shipping page) and does not have a specific rule created for that country already. How International Shipping Rules Interact with Product Shipping Rules International shipping rules will always take priority over product level shipping rules. So if you have shipping set on your product for $5 as a flat rate, but an international rule which specifies that all shipments to Canada will be $20, then the shipping price will always be $20 for a Canadian purchase for that product. You can read more about product-level shipping rules here. From the merchant portal, choose Settings from the navigation menu, and Shipping from the dropdown menu. Choose a Country Find the section for Rate Rules, and press the Add a Country button. Type the country you are going to set shipping rates for into the entry field, then press the green +Add button. If you want all countries except yours to have the same shipping rates, you can type Rest of World into the entry field. Set Shipping Rates Back in the Rate Rules section of the page, press the blue Add Shipping Rule button next to the country you just added. A dialog box will appear, and you have the ability to choose: New Rule Name: A descriptive name for this rate (i.e. Canada, $0.00 and up). This name is just for your own use--it won't change how the rule is applied and customer will not see this name. Rule Based On: The rate can be based on either the order price, weight, or choose to "Restrict this Country" Restricting the country will remove this as an option on the checkout page. Minimum/Maximum: If you've selected a rate based on price, you will need to set a minimum order price and a maximum (or leave blank to use "And up"). If you've selected a rate based on weight, you will need to set a minimum and maximum weight. In either case, the minimum must be greater than zero. Shipping Price: This is the price that your customers will pay if they meet the requirements of the rule. Once you have made your selections, press the green +Add button to save your rule. <p>Shipping rates are important, you'll need to determine if you are going to support international customers and if so, what shipping rate you are going charge. Cratejoy allows you to specify rate(s) for specific countries as well as restrict shipping for those you do not wish to ship to. </p> <p>All Cratejoy sellers will start off with a flat rate "Rest of World" rule that is set at $25.00 for all orders that weigh 0 lbs and up. "Rest of World" is defined as any address that is not in the same country as your Shipping Address (specified on the Settings &gt; Shipping page) and does not have a specific rule created for that country already.</p> <p><strong>How International Shipping Rules Interact with Product Shipping Rules</strong></p> <p>International shipping rules will always take priority over product level shipping rules. So if you have shipping set on your product for $5 as a flat rate, but an international rule which specifies that all shipments to Canada will be $20, then the shipping price will always be $20 for a Canadian purchase for that product. You can read more about <a href="https://help.cratejoy.com/hc/en-us/articles/204184129-How-Cratejoy-Shipping-Rules-Work" target="_blank" rel="noopener noreferrer">product-level shipping rules here.</a></p> <p>From the merchant portal, choose <strong>Settings</strong> from the navigation menu, and <strong>Shipping</strong> from the dropdown menu.<br><br></p> <p><img src="https://help.cratejoy.com/hc/article_attachments/115016128563/Screen_Shot_2017-09-26_at_3.39.50_PM.png" alt="Screen_Shot_2017-09-26_at_3.39.50_PM.png" width="296" height="605"><br><br></p> <h3><strong>Choose a Country</strong></h3> <p>Find the section for <strong>Rate Rules</strong>, and press the <strong>Add a Country</strong> button.<br><br></p> <p><img src="https://help.cratejoy.com/hc/article_attachments/115005897286/Screen_Shot_2017-04-17_at_5.17.10_PM.png" alt="Screen_Shot_2017-04-17_at_5.17.10_PM.png"><br><br></p> <p>Type the country you are going to set shipping rates for into the entry field, then press the green <strong>+Add</strong> button.<em> If you want all countries except yours to have the same shipping rates, you can type <strong>Rest of World</strong> into the entry field. </em></p> <p><em> </em></p> <p><img src="https://help.cratejoy.com/hc/article_attachments/115005881083/Screen_Shot_2017-04-17_at_5.18.27_PM.png" alt="Screen_Shot_2017-04-17_at_5.18.27_PM.png"></p> <h3><strong><br>Set Shipping Rates</strong></h3> <p>Back in the <strong>Rate Rules</strong> section of the page, press the blue <strong>Add Shipping Rule</strong> button next to the country you just added.<br><br><img src="https://help.cratejoy.com/hc/article_attachments/115005897346/Screen_Shot_2017-04-17_at_5.19.06_PM.png" alt="Screen_Shot_2017-04-17_at_5.19.06_PM.png"><br><br>A dialog box will appear, and you have the ability to choose:</p> <ul> <li> <strong>New Rule Name: </strong>A descriptive name for this rate (i.e. Canada, $0.00 and up). This name is just for your own use--it won't change how the rule is applied and customer will not see this name.</li> <li> <strong>Rule Based On: </strong>The rate can be based on either the order price, weight, or choose to <strong>"Restrict this Country" </strong>Restricting the country will remove this as an option on the checkout page. </li> <li> <strong>Minimum/Maximum: </strong>If you've selected a rate based on price, you will need to set a minimum order price and a maximum (or leave blank to use "And up"). If you've selected a rate based on weight, you will need to set a minimum and maximum weight. In either case, the minimum must be greater than zero.</li> <li> <strong>Shipping Price: </strong>This is the price that your customers will pay if they meet the requirements of the rule.<br><br> </li> </ul> <p><img src="https://help.cratejoy.com/hc/article_attachments/115005897386/Screen_Shot_2017-04-17_at_5.20.20_PM.png" alt="Screen_Shot_2017-04-17_at_5.20.20_PM.png"><br><br></p> <p>Once you have made your selections, press the green <strong>+Add</strong> button to save your rule.</p> 43000552395 1135 43000495397 2019-04-01T18:46:37-05:00 43012983703 10 2 4 2 Customizing International Shipping Rates 2020-01-27T09:32:27-06:00 43012983703 1 2019-04-01T18:46:37-05:00 1 0 From the merchant portal, choose Settings from the navigation menu, and Notifications from the dropdown menu. Choose the Notification to Customize Find the section for Customer Emails or Admin Notifications (whichever one you would like to customize) and then click on the name of the notification, which will be shown in blue text. In the example, I am making changes to the Welcome Email. Customize the Notification as Desired After clicking the blue text, the Notification Editor will pop up. You can make changes to the template by typing directly into the editor. All changes should be made in BOTH the HTML and Text templates. You can view the two templates by using the HTML Preview and Text Preview tabs. The version that is on display on top is the version that you are editing at the bottom. The default email includes template strings (For example, {{ store.name }} which corresponds to your store name) that you can use when customizing your notifications. There are many template strings you can use, many of which are documented HERE. Save Your Changes Don't forget to press the Save button. <p>From the merchant portal, choose <strong>Settings</strong> from the navigation menu, and <strong>Notifications</strong> from the dropdown menu.<br><br></p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/200853325/Notifications-tab.png" alt=""><br><br></p> <h3><strong>Choose the Notification to Customize</strong></h3> <p>Find the section for Customer Emails or Admin Notifications (whichever one you would like to customize) and then click on the name of the notification, which will be shown in blue text. <em>In the example, I am making changes to the Welcome Email.<br><br></em></p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/200778739/customer-emails.png" alt=""></p> <h3><strong><br>Customize the Notification as Desired</strong></h3> <p>After clicking the blue text, the <strong>Notification Editor</strong> will pop up. You can make changes to the template by typing directly into the editor. <strong>All changes should be made in BOTH the HTML and Text templates.</strong> You can view the two templates by using the HTML Preview and Text Preview tabs. The version that is on display on top is the version that you are editing at the bottom.<br><br></p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/200853365/edit-email.png" alt=""><br><br></p> <p>The default email includes template strings (For example, <em>{{ store.name }}</em> which corresponds to your store name) that you can use when customizing your notifications. There are many template strings you can use, many of which are documented <a href="https://help.cratejoy.com/hc/en-us/articles/205208885-Notification-E-Mail-editing-reference">HERE</a>.</p> <h3><strong>Save Your Changes</strong></h3> <p>Don't forget to press the <strong>Save </strong>button.</p> 43000552395 274 43000495398 2019-04-01T18:46:37-05:00 43012983703 11 2 1 0 Customizing Notification Emails 2020-01-27T09:32:27-06:00 43012983703 1 2019-04-01T18:46:37-05:00 0 0 Your Cratejoy checkout page includes a billing disclaimer tooltip that can be customized. The tooltip can be viewed by hovering over the question mark next to "Plans automatically renew. You can cancel at anytime." Here's an example: To customize the text that shows in this tooltip, go to Settings > Checkout. Once there you'll see the text box under Billing Disclaimer. Edit this to your liking and then press save. <p>Your Cratejoy checkout page includes a billing disclaimer tooltip that can be customized. The tooltip can be viewed by hovering over the question mark next to "Plans automatically renew. You can cancel at anytime." Here's an example:</p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/203142033/Checkout-disclaimer-tooltip.png" alt=""></p> <p>To customize the text that shows in this tooltip, go to Settings &gt; Checkout. Once there you'll see the text box under Billing Disclaimer. Edit this to your liking and then press save. </p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/203142073/billing-disclaimer-edit.png" alt=""></p> 43000552395 146 43000495400 2019-04-01T18:46:37-05:00 43012983703 12 2 0 0 Customizing your Billing Disclaimer 2020-01-27T09:32:27-06:00 43012983703 1 2019-04-01T18:46:38-05:00 11 6 As a part of your Cratejoy all-in-one plan, you are given a unique cratejoy.com subdomain to direct customers to your Store (yourstore.cratejoy.com). These domains have SSL protection and are a part of the $39 plan. This document will cover the basics of how to do this and then provide links to detailed setup instructions on how to properly set up your custom domain. In this article How can I purchase a domain for my store? How do I use my purchased domain with my store? Domain-registrar-specific guides How can I purchase a domain for my store? Cratejoy currently does not act as a domain provider so before you can customize your domain you will need to purchase a domain with a registrar. Popular sites to purchase domains include: GoDaddy NameCheap Google Domains BlueHost HostGator Name.com IONOS Register.com Domains.com How do I use my purchased domain with my Cratejoy store? After you purchase a domain, you will need to add Domain Name System (DNS) records at your domain registrar to direct your domain to your Cratejoy Store. The records you add will depend on whether you are pointing your entire domain at Cratejoy (www.yourstore.com), or if you want to only point a subdomain at your Cratejoy store (subscribe.yourstore.com). How do I use my entire domain with Cratejoy? If you want to point your entire domain at Cratejoy, you will need to enter a CNAME and an A record in your domain registrars DNS record management tool. This will vary depending on the registrar, so there will be specific guides for entering these at the end of the guide.  To point your entire domain at Cratejoy: Create a CNAME record on your ‘www’ subdomain pointing to ‘lb.cratejoy.com’ Create an A Record on your naked domain with the IP Address of 174.129.25.170 In your Cratejoy Seller account, go to the Domains Settings page Click on the Custom Domain field and enter your domain without the 'www' (yourdomain.com, for example) Click on Add Custom domain. Assuming that the records are correctly entered at the domain registrar, this will complete the process. Adding a DNS record can take up to 30 minutes to propagate, or complete. If your domain doesn't connect, you may just need to wait for this process to complete. A and CNAME records and settings Type: A Record Host: @ Value: 174.129.25.170 TTL: 30 minute (sometimes referred to as 1/2 hour) Type: CNAME Host: www Value: lb.cratejoy.com TTL: 30 minute (sometimes referred to as 1/2 hour) How do I use just a subdomain with Cratejoy If you have an existing site and want to use just a subdomain for customers to be able to purchase a subscription product, you can choose to just point a subdomain at Cratejoy. This process is similar to the process for pointing your entire domain, but involves only a CNAME record. The details of that record are below: Create a CNAME record on the subdomain of your choice ('subscribe', for example) pointing to 'lb.cratejoy.com'. In your Cratejoy Seller account, go to the Domains Settings page Click on the Custom Domain field and enter your domain including the subdomain (subscribe.yourdomain.com, for example) Click on Add Custom domain. Assuming that the records are correctly entered at the domain registrar, this will complete the process. Adding a DNS record can take up to 30 minutes to propagate, or complete. If your domain doesn't connect, you may just need to wait for this process to complete. Domain registrar specific guides GoDaddy  Add a CNAME Add an A Record NameCheap Add a CNAME Add an A Record Domains.Google Add a CNAME Add an A Record BlueHost Add a CNAME Add an A Record HostGator Add a CNAME Add an A Record Name.com Add a CNAME Add an A Record 1&1 Add a CNAME Add an A Record Register.com Add a CNAME Add an A Record Domains.com Add a CNAME Add an A Record <div data-identifyelement="929"><br></div><div data-identifyelement="931">As a part of your Cratejoy all-in-one plan, you are given a unique cratejoy.com subdomain to direct customers to your Store (yourstore.cratejoy.com). These domains have SSL protection and are a part of the $39 plan. This document will cover the basics of how to do this and then provide links to detailed setup instructions on how to properly set up your custom domain.</div><h2 data-identifyelement="465">In this article</h2><p data-identifyelement="933"><a href="#purchase">How can I purchase a domain for my store?</a> <a href="#connect"></a><br><a href="#connect">How do I use my purchased domain with my store?</a> <a href="#guides"></a><br><a href="#guides">Domain-registrar-specific guides</a></p><p data-identifyelement="941"><a name="purchase"></a></p><h2 data-identifyelement="943">How can I purchase a domain for my store?</h2><div data-identifyelement="944">Cratejoy currently does not act as a domain provider so before you can customize your domain you will need to purchase a domain with a registrar. Popular sites to purchase domains include:</div><div data-identifyelement="945"><ul><li><a href="https://www.godaddy.com/"><font><font>GoDaddy</font></font></a><font><br></font></li><li><a href="https://www.namecheap.com/"><font><font>NameCheap</font></font></a></li><li><a href="https://domains.google/">Google Domains</a></li><li><a href="https://www.bluehost.com/domains"><font><font>BlueHost</font></font></a></li><li><a href="https://www.hostgator.com/domains"><font><font>HostGator</font></font></a></li><li><a href="http://Name.com"><font><font>Name.com</font></font></a></li><li><a href="https://www.ionos.com/domains/domain-names"><font><font>IONOS</font></font></a></li><li><a href="http://Register.com"><font>Register.com</font></a></li><li><a href="http://Domains.com">Domains.com</a></li></ul></div><p data-identifyelement="980"><a name="connect"></a></p><h2 data-identifyelement="982">How do I use my purchased domain with my Cratejoy store?</h2><div data-identifyelement="983">After you purchase a domain, you will need to add Domain Name System (DNS) records at your domain registrar to direct your domain to your Cratejoy Store. The records you add will depend on whether you are pointing your entire domain at Cratejoy (<a href="http://www.yourstore.com" rel="noreferrer">www.yourstore.com</a>), or if you want to only point a subdomain at your Cratejoy store (subscribe.yourstore.com).</div><h3 data-identifyelement="985">How do I use my entire domain with Cratejoy?</h3><p data-identifyelement="986">If you want to point your entire domain at Cratejoy, you will need to enter a CNAME and an A record in your domain registrars DNS record management tool. This will vary depending on the registrar, so there will be specific guides for entering these at the end of the guide. </p><p data-identifyelement="987">To point your entire domain at Cratejoy:</p><div data-identifyelement="988"><ol><li><font>Create a CNAME record on your ‘www’ subdomain pointing to ‘lb.cratejoy.com’<br></font></li><li><font>Create an A Record on your naked domain with the IP Address of 174.129.25.170</font></li><li><font>In your Cratejoy Seller account, go to the </font><a href="https://my.cratejoy.com/domains/"><font>Domains Settings</font></a><font> page</font></li><li><font>Click on the Custom Domain field and enter your domain without the 'www' (yourdomain.com, for example)</font><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43106281747/original/L2nbhjpZhobVIq_HvkqCmXjsPzH5g3sMzA.png?1580838126" style="width: auto;" class="fr-fic fr-fil fr-dib" data-id="43106281747" alt="Enter your custom domain in the Custom Domain field"></li><li><font>Click on Add Custom domain. Assuming that the records are correctly entered at the domain registrar, this will complete the process. Adding a DNS record can take up to 30 minutes to propagate, or complete. If your domain doesn't connect, you may just need to wait for this process to complete.</font></li></ol><h3><font>A and CNAME records and settings</font></h3><p style="margin-left: 20px;">Type: <strong>A Record</strong><br>Host: @<br>Value: 174.129.25.170<br>TTL: 30 minute (sometimes referred to as 1/2 hour)<br><br>Type: <strong>CNAME</strong><br>Host: www<br>Value: <a href="//lb.cratejoy.com">lb.cratejoy.com</a><br>TTL: 30 minute (sometimes referred to as 1/2 hour)</p></div><p data-identifyelement="1018"><a name="subdomain"></a></p><h3 data-identifyelement="1005">How do I use just a subdomain with Cratejoy</h3><p data-identifyelement="1006">If you have an existing site and want to use just a subdomain for customers to be able to purchase a subscription product, you can choose to just point a subdomain at Cratejoy. This process is similar to the process for pointing your entire domain, but involves only a CNAME record. The details of that record are below:</p><ol data-identifyelement="1007"><li>Create a CNAME record on the subdomain of your choice ('subscribe', for example) pointing to 'lb.cratejoy.com'.</li><li><font>In your Cratejoy Seller account, go to the </font><a href="https://my.cratejoy.com/domains/"><font>Domains Settings</font></a><font> page</font></li><li><font><font>Click on the Custom Domain field and enter your domain including the subdomain (subscribe.yourdomain.com, for example)</font></font><br><font><font><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43106282701/original/mLaxnQFwAFSVN0leph3S10ex5gpQh2Kp1A.png?1580838270" style="width: auto;" class="fr-fic fr-fil fr-dib" data-id="43106282701" alt="Enter your subdomain in the Custom Domain field"></font></font></li><li><font>Click on Add Custom domain. Assuming that the records are correctly entered at the domain registrar, this will complete the process. <font>Adding a DNS record can take up to 30 minutes to propagate, or complete. If your domain doesn't connect, you may just need to wait for this process to complete.</font></font></li></ol><p data-identifyelement="1024"><a name="guides"></a></p><h2 data-identifyelement="1026">Domain registrar specific guides</h2><div data-identifyelement="1027"><ul><li><font>GoDaddy</font><ul><li><font> </font><a href="https://www.godaddy.com/help/add-a-cname-record-19236"><font><font>Add a CNAME</font></font></a><font><font><a href="https://www.godaddy.com/help/add-a-cname-record-19236"></a></font></font></li><li><a href="https://www.godaddy.com/help/add-an-a-record-19238"><font>Add an A Record</font></a></li></ul></li><li>NameCheap<ul><li><a href="https://www.namecheap.com/support/knowledgebase/article.aspx/9646/2237/how-can-i-set-up-a-cname-record-for-my-domain">Add a CNAME</a></li><li><a href="https://www.namecheap.com/support/knowledgebase/article.aspx/319/2237/how-can-i-set-up-an-a-address-record-for-my-domain">Add an A Record</a></li></ul></li><li>Domains.Google<ul><li><a href="https://support.google.com/a/answer/47283?hl=en">Add a CNAME</a></li><li><a href="https://support.google.com/a/answer/2579934?hl=en">Add an A Record</a></li></ul></li><li>BlueHost<ul><li><a href="https://my.bluehost.com/hosting/help/cname">Add a CNAME</a></li><li><a href="https://my.bluehost.com/hosting/help/whats-an-a-record">Add an A Record</a></li></ul></li><li>HostGator<ul><li><a href="http://support.hostgator.com/articles/how-to-change-dns-zones-mx-cname-and-a-records">Add a CNAME</a></li><li><a href="http://support.hostgator.com/articles/how-to-change-dns-zones-mx-cname-and-a-records">Add an A Record</a></li></ul></li><li>Name.com<ul><li><a href="https://www.name.com/support/articles/115004895548-Adding-a-CNAME-Record">Add a CNAME</a></li><li><a href="https://www.name.com/support/articles/115004893508-Adding-an-A-record">Add an A Record</a></li></ul></li><li>1&amp;1<ul><li><a href="https://www.1and1.com/help/domains/configuring-cname-records-for-subdomains/configuring-a-cname-for-an-existing-subdomain/">Add a CNAME</a></li><li><a href="https://www.1and1.com/help/domains/configuring-your-ip-address/connecting-a-domain-to-a-static-ip-address/">Add an A Record</a></li></ul></li><li>Register.com<ul><li><a href="https://www.register.com//customersupport/tutorials/cname.rcmx">Add a CNAME</a></li><li><a href="https://www.register.com/hosting_welcome/initialsetup.rcmx">Add an A Record</a></li></ul></li><li>Domains.com<ul><li><a href="https://www1.domain.com/help/article/dns-management-how-to-update-dns-records">Add a CNAME</a></li><li><a href="https://www1.domain.com/help/article/dns-management-how-to-update-dns-records">Add an A Record</a></li></ul></li></ul></div> 43000552395 4589 43000495401 2020-03-17T16:00:45-05:00 43051906892 13 2 11 6 Customizing Your Domain and DNS Settings 2020-03-17T16:00:45-05:00 43012983703 1 2019-04-01T18:46:38-05:00 0 0 This guide will walk you through on how to change your time zone for your store in your merchant portal. What time zone does my store & site operate on? By default, your store will operate under Coordinated Universal Time (UTC). UTC is the primary time standard by which the world regulates clocks and time. For merchants located in the United States, here are some quick comparisons: 12 AM UTC (Friday) -> 8 PM EST (Thursday) 12 AM UTC (Friday) -> 7 PM CST (Thursday) 12 AM UTC (Friday) -> 5 PM PST (Thursday) Can I customize my time zone? Absolutely! You are able to set (and reset) your time zone as much as you’d like. Be aware that data within your store is based on the current time zone setting. This means that orders on the cusp of midnight of one time zone may be attributed to a different day when using a different time zone. 1. Navigate to Settings >> General from the left-hand menu. 2. Select your time zone from the drop-down menu What on Cratejoy is affected by time zone settings? The following items are the only things affected by the time zone settings that you select for your store. Cut-off Date (last day to order) In some cases, customers will need to order by a specific date in order to receive the current shipment. Altering your time zone alters the time that an order must be placed by in relation to both you and the customer. Coupon Expirations The expiration time set on your coupon is according to the current time zone setting. When setting an expiration time of 12 AM, changing from EST to UTC would effectively alter your coupon’s expiration from 12 AM EST to 12 AM UTC. Analytics All of your data and the analytics that Cratejoy displays is based on your time zone setting. Changing your time zone setting will alter the data that is displayed on your dashboard, analytics, and exports. This is because changing from one time zone to another alters the date of purchase for any orders that were placed on the cusp of your previous setting. Related Links: Cut-Off Window • Changing Subscriber Renewal Dates •How does the Shipping/Billing Schedule Work? • Adding Cut-Off Window Countdown to your site <p>This guide will walk you through on how to change your time zone for your store in your <a href="https://my.cratejoy.com/">merchant portal</a>. </p> <hr> <h2> <strong>What time zone does my store &amp; site operate on?</strong> </h2> <p><span style="font-weight: 400;">By default, your store will operate under Coordinated Universal Time (UTC). </span><span style="font-weight: 400;">UTC is the primary time standard by which the world regulates clocks and time.</span></p> <p><span style="font-weight: 400;">For merchants located in the United States, here are some quick comparisons:</span></p> <ul> <li style="font-weight: 400;"> <span style="font-weight: 400;">12 AM UTC (Friday) -&gt; 8 PM EST </span><strong>(Thursday)</strong> </li> <li style="font-weight: 400;"> <span style="font-weight: 400;">12 AM UTC (Friday) -&gt; 7 PM CST </span><strong>(Thursday)</strong> </li> <li style="font-weight: 400;"> <span style="font-weight: 400;">12 AM UTC (Friday) -&gt; 5 PM PST </span><strong>(Thursday)</strong> </li> </ul> <h2> <strong>Can I customize my time zone?</strong> </h2> <p><span style="font-weight: 400;">Absolutely! You are able to set (and reset) your time zone as much as you’d like. Be aware that data within your store is based on the current time zone setting. </span></p> <p><span style="font-weight: 400;">This means that orders on the cusp of midnight of one time zone may be attributed to a different day when using a different time zone.</span></p> <h3><strong>1. Navigate to Settings &gt;&gt; General from the left-hand menu.</strong></h3> <p> <img src="https://help.cratejoy.com/hc/article_attachments/360002308486/Screen_Shot_2018-07-17_at_12.37.46_PM.png" alt="Screen_Shot_2018-07-17_at_12.37.46_PM.png"></p> <h3> <strong>2. Select your time zone from the</strong> <strong>drop-down menu</strong> </h3> <p> </p> <p><img src="https://help.cratejoy.com/hc/article_attachments/360002308546/Screen_Shot_2018-07-17_at_12.40.19_PM.png" alt="Screen_Shot_2018-07-17_at_12.40.19_PM.png"></p> <p> </p> <h2><strong>What on Cratejoy is affected by time zone settings?</strong></h2> <p>The following items are the only things affected by the time zone settings that you select for your store.</p> <h3><strong>Cut-off Date (last day to order)<br></strong></h3> <p><span style="font-weight: 400;">In some cases, customers will need to order by a specific date in order to receive the current shipment. Altering your time zone alters the time that an order must be placed by in relation to both you and the customer. </span></p> <h3><strong>Coupon Expirations</strong></h3> <p><span style="font-weight: 400;">The expiration time set on your coupon is according to the current time zone setting. When setting an expiration time of 12 AM, changing from EST to UTC would effectively alter your coupon’s expiration from 12 AM EST to 12 AM UTC.</span></p> <h3><strong>Analytics</strong></h3> <p><span style="font-weight: 400;">All of your data and the analytics that Cratejoy displays is based on your time zone setting. Changing your time zone setting will alter the data that is displayed on your dashboard, analytics, and exports. </span></p> <p><span style="font-weight: 400;">This is because changing from one time zone to another alters the date of purchase for any orders that were placed on the cusp of your previous setting.</span></p> <p> </p> <p> </p> <hr> <div>Related Links: <a href="https://help.cratejoy.com/hc/en-us/articles/202767925">Cut-Off Window</a> • <a href="https://help.cratejoy.com/hc/en-us/articles/205358745">Changing Subscriber Renewal Dates</a> •<a href="https://help.cratejoy.com/hc/en-us/articles/202068499">How does the Shipping/Billing Schedule Work?</a> • <a href="https://help.cratejoy.com/hc/en-us/articles/204779319">Adding Cut-Off Window Countdown to your site</a> </div> 43000552395 157 43000495402 2019-04-01T18:46:38-05:00 43012983703 14 2 0 0 Customizing your Timezone 2020-01-27T09:32:28-06:00 43012983703 1 2019-04-01T18:46:38-05:00 2 1 We do! We currently integrate with Mailchimp, SumoMe, and CartHook through the Cratejoy App Store found in the Merchant Portal. We do not currently integrate directly with others, like Hubspot. If you would like more integration functionality in the future, please add your feature request to the Cratejoy Ideas site. <p>We do!</p> <p>We currently integrate with Mailchimp, SumoMe, and CartHook through the Cratejoy App Store found in the Merchant Portal.</p> <p>We do not currently integrate directly with others, like Hubspot. If you would like more integration functionality in the future, please add your feature request to the <a href="https://cratejoy.ideas.aha.io/">Cratejoy Ideas site</a>.</p> 43000552395 167 43000495407 2019-04-01T18:46:38-05:00 43012983703 15 2 2 1 Do you integrate with any email marketing solutions? 2020-01-27T09:32:28-06:00 43012983703 1 2019-04-01T18:46:39-05:00 2 1 To be able to customize your notification emails you need to know what variables are available, and what properties those objects have. Below is a list of all the Cratejoy notifications with references to their available variables. All Notifications - These variables are available in all notifications. Customer Notifications - Lists variables for the different customer facing notifications Admin Notifications - Lists variables for the notifications sent to the store owner. Gift Notifications - Variable reference for the gift notification emails. Referral Program Notifications - Variables available for the referral program notifications Loyalty Program Notifications - Variables available for the loyalty program notifications Object Reference - Attributes and relationships of the different objects. Filters - A compilation of the most common filters. All notifications {{ store }} Your store Store {{ customer }} The target customer Customer {{ base_url }} The url of your store. Ex. 'http://yourstore.cratejoy.com/ String {{time_now()}} The current date and time Date Customer notifications Welcome Message {{ referral_url }} Referral URL if you have an active referral campaign String Order Receipt  {{ order }} The order that was placed Order Shipment Notice {{ shipment }} The shipment that was generated Shipment {{ order }} The order that caused the shipment to get generated Order Renewal Success / Renewal Failure {{ subscription }} The subscription that renewed Subscription {{ order }} The renewal order Order Refunded Order {{ order }} The order that was refunded Order Cancelled Subscription {{ subscription }} The subscription that was cancelled Subscription {{ order }} The initial order of the subscription Order {{ reason }} Cancellation reason String {{ note }} Cancellation note String Cancelled Shipment {{ shipment }} The shipment that was cancelled Shipment Subscription Change {{ subscription }} The subscription that was changed Subscription {{ order }} The initial order of the subscription Order Subscription Renewal Skipped {{ subscription }} The subscription that skipped renewal Subscription Subscription End Date Updated by Merchant {{ subscription }} The subscription that was updated Subscription Admin notifications  User registered {{ referral_url }} Referral URL if you have an active referral campaign String Order Received {{ order }} The order that was placed Order Subscription Renewal / Renewal Failure {{ subscription }} The subscription that renewed Subscription {{ order }} The renewal order Order Bulk Updates {{ operation }} The bulk operation that was completed String Cancelled Subscription {{ subscription }} The subscription that was cancelled Subscription {{ order }} The initial order of the subscription Order {{ reason }} Cancellation reason String {{ note }} Cancellation note String Subscription Change {{ subscription }} The subscription that was changed Subscription {{ order }} The initial order of the subscription Order Subscription Renewal Changed {{ subscription }} The subscription that changed it's renewal date Subscription Customer Info Changed {{ address }} The address that changed, or None if address was not changed Address {{ billing }} The billing info that changed, or None if billing was not changed CustomerPay {{ changed }} A dictionary containing information about what changed Dictionary Inventory Out Of Stock {{ instance }} The product instance that's out of stock ProductInstance Rebill Summary {{ rebill_information }} Information about the upcoming rebilling RebillInformation Gift Notifications Received Gift Subscription {{ gift }} Information about the gift Gift Receiver Claimed Gift Subscription {{ gift }} Information about the gift Gift Receiver Gift Subscription Receipt {{ order }} The gift recipients order Order Referral Program Notifications Referral Goal Met / Referral Progress {{ ref_token }} The referral token ReferalToken Referral Notification {{ ref_token }} The referral token ReferalToken {{ referral_url }} The URL you are referring people to String {{ first_name }} The first name of the recipient String {{ recipient }} The E-Mail address of the recipient String Loyalty Program Notifications Loyalty Progress Notification {{ loyalty_award }} The amount of points awarded to the customer Integer {{ loyalty_alias }} The name of your loyalty point system String Loyalty Redemption Notification {{ loyalty_reward }} Information about the reward the customer just redeemed points for LoyaltyReward {{ loyalty_alias }} The name of your loyalty point system String {{ loyalty_coupon }} The coupon code that was generated for the loyalty redemption LoyaltyCoupon Object Reference Store {{ store.name }} The name of your store String {{ store.settings }} The store settings object. StoreSettings StoreSettings {{ settings.support_email }} Your support email address String {{ settings.support_display }} Customer support friendly name. Ex. 'Mike's Store Support' String {{ settings.address }} The address of your store Address Address {{ address.to }} Recipient Ex. 'John Smith' String {{ address.company }} Company. Ex. 'ACME Inc' String {{ address.street }} Street. Ex. '3505 Main St.' String {{ address.unit }} Unit, Apt, Street2. Ex. 'Unit #307' String {{ address.city }} City. Ex. 'Austin' String {{ address.zip_code }} Postal Code. Ex. '78701' String {{ address.state }} State or province. Ex. 'TX' String {{ address.country }} Country. Ex. 'USA' String Customer {{ customer.id }} Internal ID of the customer. Integer {{ customer.first_name }} First name. Ex. 'John' String {{ customer.last_name }} Last name. Ex. 'Smith' String {{ customer.name }} Full name. Ex. 'John Smith' String {{ customer.email }} E-mail address. Ex. 'jsmith@example.com' String Order {{ order.id }} Order reference number. Integer {{ order.placed_at }} Date and time order was placed Date {{ order.total }} Total of order. Including any taxes and shipping. [cents] Integer {{ order.total_price }} Total of order before tax and shipping. [cents] Integer {{ order.total_tax }} Total of the tax on this order. [cents] Integer {{ order.total_shipping }} Total shipping cost. [cents] Integer {{ order.total_refund }} The total amount of all refunds applied to this order. [cents] Integer {{ order.ship_address }} Address where order is to be shipped to. Address {{ order.products }} A list of products that were in the cart when the order was completed. [CartProduct, ...] {{ order.coupons }} A list of coupons that were in the cart when the order was completed. [CartCoupon, ...] {{ order.gifts }} A list of gifts that were in the cart when the order was completed. [CartGift, ...] {{ order.transactions }} A list of transactions associated with this order. [Transaction, ...] Shipment {{ shipment.id }} Store-side Identifier for the shipment. Integer {{ shipment.tracking_number }} Tracking number of the shipment, if available. String {{ shipment.calc_is_partial_order() }} True if the shipment belongs to an order with multiple shipments. Boolean CartProduct {{ cart_product.price }} Price of the product, without tax or shipping. [cents] Integer {{ cart_product.quantity }} The quantity of this product. Integer {{ cart_product.instance }} The product instance. Ex. An XL, Red T-Shirt is the instance of a T-Shirt product. ProductInstance {{ cart_product.subscription }} The resulting subscription of the product, if a subscription was being bought. Otherwise it's value is not set. Subscription CartCoupon {{ cart_coupon.discount_value }} The discount this coupon applied to the products in the cart. [cents] Integer {{ cart_coupon.discount_name }} The name of the discount. Ex. '25% off on Sunday the 9th' String {{ cart_product.code_used }} The code used to redeem this coupon. Ex. '25OFFSUNDAY' String CartGift {{ cart_gift.price }} Price of the gift. [cents] Integer {{ cart_gift.instance }} The gift product instance. ProductInstance Transaction {{ transaction.created_at }} The date and time when the transaction was created. Date {{ transaction.total }} The total of the transaction. [cents] Integer {{ transaction.order }} The order the transaction belongs to. Order ProductInstance {{ product_instance.price }} Price of the product instance. [cents] Integer {{ product_instance.sku }} The SKU of the instance String {{ product_instance.product }} The product the instance belongs to. Product {{ product_instance.variants }} A list of variants for this instance. Ex. Green, Large, Mint [ProductInstanceVariant, ...] ProductInstanceVariant {{ instance_variant.variant_type }} The type of the variant. Ex. Size ProductVariantType {{ instance_variant.variant_value }} The value of the variant. Ex. Small ProductVariantValue ProductVariantType {{ variant_type.name }} Name of the variant. Ex. 'Size' String ProductVariantValue {{ variant_value.value }} Value of the variant. Ex. 'Large' String Product {{ product.name }} The name of product. Ex. 'T-Shirt' String {{ product.description }} Description text. Ex. '100% Cotton' String Subscription {{ subscription.id }} The reference number for the subscription Integer {{ subscription.customer }} The customer who the subscription belongs to Customer {{ subscription.end_date }} Date when the subscription will renew or expire Date {{ subscription.skipped_date }} A renewal date that will be skipped, if any Date {{ subscription.status_string }} Status of subscription. Ex. 'active' String {{ subscription.term }} The term of the subscription. Ex. Monthly, 3-Month prepay. SubscriptionTypeTerm {{ subscription.autorenew }} True if the subscription is renewing automatically. Boolean {{ subscription.orders }} A List of all orders associated with this subscription. [Order, ...] {{ subscription.subscription_templates }} A list of the templates used for renewals. Most current one is at index [0] [SubscriptionTemplate, ...] {{ subscription.current_template }} The current subscription template. SubscriptionTemplate {{ subscription.previous_template }} The template previously used. SubscriptionTemplate {{ subscription.old_end_date }} The original end date before it was updated by the merchant. Date SubscriptionTemplate {{ template.products }} A list of the products that will be in the next renewal [SubscriptionProduct, ...] {{ template.coupons }} A list of the coupons that will be in the next renewal [SubscriptionCoupon, ...] {{ template.current_total() }} The calculated total for next renewal. [cents] Integer SubscriptionProduct {{ sub_product.price }} The price of the product on next renewal. [cents] Integer {{ sub_product.quantity }} The quantity to be used on next renewal. Integer {{ sub_product.instance }} The product instance. ProductInstance SubscriptionCoupon {{ sub_coupon.code_used }} Coupon code to be applied on next renewal. String SubscriptionTypeTerm {{ term.name }} Name of the term, Ex. 'Month to Month' String {{ term.num_cycles }} Length of term. If term is a 3 month prepay, then num_cycles is 3. Integer {{ term.subscription_type }} Type of subscription. Monthly. SubscriptionType SubscriptionType {{ type.name }} Name of the type, Ex. 'Monthly' String {{ type.cycle_days }} The number of days in a subscription cycle. Integer ReferralToken {{ ref_token.customer }} The customer who referred Customer {{ ref_token.progress }} The progress of the referral Integer {{ ref_token.campaign }} Reference to the campaign ReferralCampaign {{ ref_token.started_on }} When the referral was sent out Date {{ ref_token.completed_on }} When the referral was completed, or None Date ReferralCampaign {{ campaign.status }} Current status of the campaign. Integer {{ campaign.goal }} The campaign goal. Integer Gift {{ gift.name }} Name of the gift recipient. String {{ gift.gift_link }} Link the recipient needs to visit to claim their gift String {{ gift.message }} The message sent to the recipient String {{ gift.sending_order }} The gift sender's purchase order Order {{ gift.receiving_order }} The gift recipients order, available once gift is claimed. Order {{ gift.status_test }} The status of the gift. 'Pending', 'Unclaimed', 'Claimed' and 'Voided' String {{ gift.cart_gift }} The cart gift object. cart_gift LoyaltyReward {{ loyalty_reward.name }} Name of the loyalty reward. String {{ loyalty_reward.points }} Cost of the loyalty reward. Integer {{ loyalty_reward.renewal }} Whether or not the loyalty reward is applied on renewal Boolean LoyaltyCoupon {{ loyalty_coupon.primary_code }} Code to manually use the loyalty coupon generated for loyalty redemption. String Filters date {{ order.placed_at | date }} Formats a date for more readability length {{ order.products | length }} Gives you the length of a list currency {{ order.total | currency }} Converts cents to a formatted currency string using the stores currency symbol. Ex. 1999 becomes $19.99 <p data-identifyelement="458"><img src="https://help.cratejoy.com/hc/en-us/article_attachments/202497579/order-notif-banner.jpeg" alt="" class="fr-fic fr-dii" width="720" height="200"></p><p data-identifyelement="460">To be able to customize your notification emails you need to know what variables are available, and what properties those objects have. Below is a list of all the Cratejoy notifications with references to their available variables.</p><ul data-identifyelement="461"><li><a href="#all_notifications">All Notifications </a>- These variables are available in all notifications.</li><li><a href="#customer_notifications">Customer Notifications</a> - Lists variables for the different customer facing notifications</li><li><a href="#admin_notifications">Admin Notifications</a> - Lists variables for the notifications sent to the store owner.</li><li><a href="#gift_notifications">Gift Notifications</a> - Variable reference for the gift notification emails.</li><li><a href="#referral_notifications">Referral Program Notifications </a>- Variables available for the referral program notifications</li><li><a href="#loyalty_notifications">Loyalty Program Notifications </a>- Variables available for the loyalty program notifications</li><li><a href="#object_reference">Object Reference</a> - Attributes and relationships of the different objects.</li><li><a href="#filters_section">Filters</a> - A compilation of the most common filters.</li></ul><p data-identifyelement="478"><a name="all_notifications"></a></p><p data-identifyelement="480"><span class="wysiwyg-font-size-x-large"><strong>All notifications</strong></span></p><table data-identifyelement="483" style="height: 35px; background-color: #fafafa; width: 573px;"><tbody><tr><td style="width: 108.5px;">{{ store }}</td><td style="width: 387.5px;">Your store</td><td style="width: 68px;"><a href="#store_object">Store</a></td></tr><tr><td style="width: 108.5px;">{{ customer }}</td><td style="width: 387.5px;">The target customer</td><td style="width: 68px;"><a href="#customer_object">Customer</a></td></tr><tr><td style="width: 108.5px;">{{ base_url }}</td><td style="width: 387.5px;">The url of your store. Ex. '<a href="http://yourstore.cratejoy.com/" rel="noreferrer">http://yourstore.cratejoy.com/</a></td><td style="width: 68px;">String</td></tr><tr><td style="width: 108.5px;">{{time_now()}}</td><td style="width: 387.5px;">The current date and time</td><td style="width: 68px;">Date</td></tr></tbody></table><p data-identifyelement="504"><a name="customer_notifications"></a></p><p class="wysiwyg-text-align-left" data-identifyelement="506"><span class="wysiwyg-font-size-x-large"><strong>Customer notifications</strong></span></p><hr data-identifyelement="509"><p data-identifyelement="510"><span class="wysiwyg-color-black" style="font-size: large;">Welcome Message</span></p><table data-identifyelement="512" style="height: 14px; background-color: #fafafa;" width="577"><tbody><tr><td>{{ referral_url }}</td><td>Referral URL if you have an active referral campaign</td><td>String</td></tr></tbody></table><p data-identifyelement="518"><span class="wysiwyg-color-black40" style="font-size: large;"><span class="wysiwyg-color-black">Order Receipt</span> </span></p><table data-identifyelement="521" style="height: 14px; background-color: #fafafa;" width="577"><tbody><tr><td>{{ order }}</td><td>The order that was placed</td><td><a href="#order_object">Order</a></td></tr></tbody></table><p data-identifyelement="528"><span class="wysiwyg-font-size-large">Shipment Notice</span></p><table data-identifyelement="530" style="height: 14px; background-color: #fafafa;" width="577"><tbody><tr><td>{{ shipment }}</td><td>The shipment that was generated</td><td><a href="#shipment_object">Shipment</a></td></tr><tr><td>{{ order }}</td><td>The order that caused the shipment to get generated</td><td><a href="#order_object">Order</a></td></tr></tbody></table><p data-identifyelement="542"><span class="wysiwyg-font-size-large">Renewal Success / Renewal Failure</span></p><table data-identifyelement="544" style="height: 14px; background-color: #fafafa;" width="577"><tbody><tr><td>{{ subscription }}</td><td>The subscription that renewed</td><td><a href="#subscription_object">Subscription</a></td></tr><tr><td>{{ order }}</td><td>The renewal order</td><td><a href="#order_object">Order</a></td></tr></tbody></table><p data-identifyelement="556"><span class="wysiwyg-font-size-large">Refunded Order</span></p><table data-identifyelement="558" style="height: 14px; background-color: #fafafa;" width="577"><tbody><tr><td>{{ order }}</td><td>The order that was refunded</td><td><a href="#order_object">Order</a></td></tr></tbody></table><p data-identifyelement="565"><span class="wysiwyg-font-size-large">Cancelled Subscription</span></p><table data-identifyelement="567" style="height: 14px; background-color: #fafafa;" width="577"><tbody><tr><td>{{ subscription }}</td><td>The subscription that was cancelled</td><td><a href="#subscription_object">Subscription</a></td></tr><tr><td>{{ order }}</td><td>The initial order of the subscription</td><td><a href="#order_object">Order</a></td></tr><tr><td>{{ reason }}</td><td>Cancellation reason</td><td>String</td></tr><tr><td>{{ note }}</td><td>Cancellation note</td><td>String</td></tr></tbody></table><p data-identifyelement="587"><span class="wysiwyg-font-size-large">Cancelled Shipment</span></p><table data-identifyelement="589" style="height: 14px; background-color: #fafafa;" width="577"><tbody><tr><td>{{ shipment }}</td><td>The shipment that was cancelled</td><td><a href="#shipment_object">Shipment</a></td></tr></tbody></table><p data-identifyelement="596"><span class="wysiwyg-font-size-large">Subscription Change</span></p><table data-identifyelement="598" style="height: 14px; background-color: #fafafa;" width="577"><tbody><tr><td>{{ subscription }}</td><td>The subscription that was changed</td><td><a href="#subscription_object">Subscription</a></td></tr><tr><td>{{ order }}</td><td>The initial order of the subscription</td><td><a href="#order_object">Order</a></td></tr></tbody></table><p data-identifyelement="610"><span class="wysiwyg-font-size-large">Subscription Renewal Skipped</span></p><table data-identifyelement="612" style="height: 14px; background-color: #fafafa;" width="577"><tbody><tr><td>{{ subscription }}</td><td>The subscription that skipped renewal</td><td><a href="#subscription_object">Subscription</a></td></tr></tbody></table><p data-identifyelement="619"><span class="wysiwyg-font-size-large">Subscription End Date Updated by Merchant</span></p><table data-identifyelement="621" style="height: 14px; background-color: #fafafa;" width="577"><tbody><tr><td>{{ subscription }}</td><td>The subscription that was updated</td><td><a href="#subscription_object">Subscription</a></td></tr></tbody></table><p data-identifyelement="628"></p><p data-identifyelement="629"><strong><span class="wysiwyg-font-size-x-large">Admin notifications </span></strong></p><hr data-identifyelement="632"><p data-identifyelement="633"><span style="font-size: large;">User registered</span></p><table data-identifyelement="635" style="height: 14px; background-color: #fafafa;" width="577"><tbody><tr><td>{{ referral_url }}</td><td>Referral URL if you have an active referral campaign</td><td>String</td></tr></tbody></table><p data-identifyelement="641"><font size="4">Order Received</font></p><table data-identifyelement="643" style="height: 14px; background-color: #fafafa;" width="577"><tbody><tr><td>{{ order }}</td><td>The order that was placed</td><td><a href="#order_object">Order</a></td></tr></tbody></table><p data-identifyelement="650"><span class="wysiwyg-font-size-large">Subscription Renewal / Renewal Failure</span></p><table data-identifyelement="652" style="height: 14px; background-color: #fafafa;" width="577"><tbody><tr><td>{{ subscription }}</td><td>The subscription that renewed</td><td><a href="#subscription_object">Subscription</a></td></tr><tr><td>{{ order }}</td><td>The renewal order</td><td><a href="#order_object">Order</a></td></tr></tbody></table><p data-identifyelement="664"><span class="wysiwyg-font-size-large">Bulk Updates</span></p><table data-identifyelement="666" style="height: 14px; background-color: #fafafa;" width="577"><tbody><tr><td>{{ operation }}</td><td>The bulk operation that was completed</td><td>String</td></tr></tbody></table><p data-identifyelement="672"><span class="wysiwyg-font-size-large">Cancelled Subscription</span></p><table data-identifyelement="674" style="height: 14px; background-color: #fafafa;" width="577"><tbody><tr><td>{{ subscription }}</td><td>The subscription that was cancelled</td><td><a href="#subscription_object">Subscription</a></td></tr><tr><td>{{ order }}</td><td>The initial order of the subscription</td><td><a href="#order_object">Order</a></td></tr><tr><td>{{ reason }}</td><td>Cancellation reason</td><td>String</td></tr><tr><td>{{ note }}</td><td>Cancellation note</td><td>String</td></tr></tbody></table><p data-identifyelement="694"><span class="wysiwyg-font-size-large">Subscription Change</span></p><table data-identifyelement="696" style="height: 14px; background-color: #fafafa;" width="577"><tbody><tr><td>{{ subscription }}</td><td>The subscription that was changed</td><td><a href="#subscription_object">Subscription</a></td></tr><tr><td>{{ order }}</td><td>The initial order of the subscription</td><td><a href="#order_object">Order</a></td></tr></tbody></table><p data-identifyelement="708"><span class="wysiwyg-font-size-large">Subscription Renewal Changed</span></p><table data-identifyelement="710" style="height: 14px; background-color: #fafafa;" width="577"><tbody><tr><td>{{ subscription }}</td><td>The subscription that changed it's renewal date</td><td><a href="#subscription_object">Subscription</a></td></tr></tbody></table><p data-identifyelement="717"><span class="wysiwyg-font-size-large">Customer Info Changed</span></p><table data-identifyelement="719" style="height: 14px; background-color: #fafafa;" width="577"><tbody><tr><td>{{ address }}</td><td>The address that changed, or None if address was not changed</td><td><a href="#address_object">Address</a></td></tr><tr><td>{{ billing }}</td><td>The billing info that changed, or None if billing was not changed</td><td>CustomerPay</td></tr><tr><td>{{ changed }}</td><td>A dictionary containing information about what changed</td><td>Dictionary</td></tr></tbody></table><p data-identifyelement="734"><span class="wysiwyg-font-size-large">Inventory Out Of Stock</span></p><table data-identifyelement="736" style="height: 14px; background-color: #fafafa;" width="577"><tbody><tr><td>{{ instance }}</td><td>The product instance that's out of stock</td><td><a href="#productinstance_object">ProductInstance</a></td></tr></tbody></table><p data-identifyelement="743"><span class="wysiwyg-font-size-large">Rebill Summary</span></p><table data-identifyelement="745" style="height: 14px; background-color: #fafafa;" width="577"><tbody><tr><td>{{ rebill_information }}</td><td>Information about the upcoming rebilling</td><td>RebillInformation</td></tr></tbody></table><p data-identifyelement="751"><a name="gift_notifications"></a></p><p data-identifyelement="753"><strong><span class="wysiwyg-font-size-x-large">Gift Notifications</span></strong></p><hr data-identifyelement="756"><p data-identifyelement="757"><span class="wysiwyg-font-size-large">Received Gift Subscription</span></p><table data-identifyelement="759" style="height: 14px; background-color: #fafafa;" width="577"><tbody><tr><td>{{ gift }}</td><td>Information about the gift</td><td><a href="#gift_object">Gift</a></td></tr></tbody></table><p data-identifyelement="766"><span class="wysiwyg-font-size-large">Receiver Claimed Gift Subscription</span></p><table data-identifyelement="768" style="height: 14px; background-color: #fafafa;" width="577"><tbody><tr><td>{{ gift }}</td><td>Information about the gift</td><td><a href="#gift_object">Gift</a></td></tr></tbody></table><p data-identifyelement="775"><span class="wysiwyg-font-size-large">Receiver Gift Subscription Receipt</span></p><table data-identifyelement="777" style="height: 14px; background-color: #fafafa;" width="577"><tbody><tr><td>{{ order }}</td><td>The gift recipients order</td><td><a href="#order_object">Order</a></td></tr></tbody></table><p data-identifyelement="784"><a name="referral_notifications"></a></p><p data-identifyelement="786"><strong><span class="wysiwyg-font-size-x-large">Referral Program Notifications</span></strong></p><hr data-identifyelement="789"><p data-identifyelement="790"><span class="wysiwyg-font-size-large">Referral Goal Met / Referral Progress</span></p><table data-identifyelement="792" style="height: 14px; background-color: #fafafa;" width="577"><tbody><tr><td>{{ ref_token }}</td><td>The referral token</td><td><a href="#referraltoken_object">ReferalToken</a></td></tr></tbody></table><p data-identifyelement="799"><span class="wysiwyg-font-size-large">Referral Notification</span></p><table data-identifyelement="801" style="height: 14px; background-color: #fafafa;" width="577"><tbody><tr><td>{{ ref_token }}</td><td>The referral token</td><td><a href="#referraltoken_object">ReferalToken</a></td></tr><tr><td>{{ referral_url }}</td><td>The URL you are referring people to</td><td>String</td></tr><tr><td>{{ first_name }}</td><td>The first name of the recipient</td><td>String</td></tr><tr><td>{{ recipient }}</td><td>The E-Mail address of the recipient</td><td>String</td></tr></tbody></table><p data-identifyelement="820"><a name="loyalty_notifications"></a></p><p data-identifyelement="822"><strong><span class="wysiwyg-font-size-x-large">Loyalty Program Notifications</span></strong></p><hr data-identifyelement="825"><p data-identifyelement="826"><span class="wysiwyg-font-size-large">Loyalty Progress Notification</span></p><table data-identifyelement="828" style="height: 14px; background-color: #fafafa;" width="577"><tbody><tr><td>{{ loyalty_award }}</td><td>The amount of points awarded to the customer</td><td>Integer</td></tr><tr><td>{{ loyalty_alias }}</td><td>The name of your loyalty point system</td><td>String</td></tr></tbody></table><p data-identifyelement="838"><span class="wysiwyg-font-size-large">Loyalty Redemption Notification</span></p><table data-identifyelement="840" style="height: 14px; background-color: #fafafa;" width="577"><tbody><tr><td>{{ loyalty_reward }}</td><td>Information about the reward the customer just redeemed points for</td><td><a href="#loyaltyreward_object">LoyaltyReward</a></td></tr><tr><td>{{ loyalty_alias }}</td><td>The name of your loyalty point system</td><td>String</td></tr><tr><td>{{ loyalty_coupon }}</td><td>The coupon code that was generated for the loyalty redemption</td><td><a href="#loyaltycoupon_object">LoyaltyCoupon</a></td></tr></tbody></table><p data-identifyelement="856"><a name="object_reference"></a></p><p data-identifyelement="858"><strong><span class="wysiwyg-font-size-x-large">Object Reference</span></strong></p><hr data-identifyelement="861"><p data-identifyelement="862"><a name="store_object"></a></p><p data-identifyelement="864"><span class="wysiwyg-font-size-large">Store</span></p><table data-identifyelement="866" style="height: 12px; background-color: #fafafa;" width="573"><tbody><tr><td>{{ store.name }}</td><td>The name of your store</td><td>String</td></tr><tr><td>{{ store.settings }}</td><td>The store settings object.</td><td><a href="#storesettings_object">StoreSettings</a></td></tr></tbody></table><p data-identifyelement="877"><a name="storesettings_object"></a></p><p data-identifyelement="879"><span class="wysiwyg-font-size-large">StoreSettings</span></p><table data-identifyelement="881" style="height: 32px; background-color: #fafafa;" width="573"><tbody><tr><td>{{ settings.support_email }}</td><td>Your support email address</td><td>String</td></tr><tr><td>{{ settings.support_display }}</td><td>Customer support friendly name. Ex. 'Mike's Store Support'</td><td>String</td></tr><tr><td>{{ settings.address }}</td><td>The address of your store</td><td><a href="#address_object">Address</a></td></tr></tbody></table><p data-identifyelement="896"><a name="address_object"></a></p><p data-identifyelement="898"><span class="wysiwyg-font-size-large">Address</span></p><table data-identifyelement="900" style="height: 84px; background-color: #fafafa;" width="577"><tbody><tr><td>{{ address.to }}</td><td>Recipient Ex. 'John Smith'</td><td>String</td></tr><tr><td>{{ address.company }}</td><td>Company. Ex. 'ACME Inc'</td><td>String</td></tr><tr><td>{{ address.street }}</td><td>Street. Ex. '3505 Main St.'</td><td>String</td></tr><tr><td>{{ address.unit }}</td><td>Unit, Apt, Street2. Ex. 'Unit #307'</td><td>String</td></tr><tr><td>{{ address.city }}</td><td>City. Ex. 'Austin'</td><td>String</td></tr><tr><td>{{ address.zip_code }}</td><td>Postal Code. Ex. '78701'</td><td>String</td></tr><tr><td>{{ address.state }}</td><td>State or province. Ex. 'TX'</td><td>String</td></tr><tr><td>{{ address.country }}</td><td>Country. Ex. 'USA'</td><td>String</td></tr></tbody></table><p data-identifyelement="934"><a name="customer_object"></a></p><p data-identifyelement="936"><span class="wysiwyg-font-size-large">Customer</span></p><table data-identifyelement="938" style="height: 56px; background-color: #fafafa;" width="577"><tbody><tr><td>{{ customer.id }}</td><td>Internal ID of the customer.</td><td>Integer</td></tr><tr><td>{{ customer.first_name }}</td><td>First name. Ex. 'John'</td><td>String</td></tr><tr><td>{{ customer.last_name }}</td><td>Last name. Ex. 'Smith'</td><td>String</td></tr><tr><td>{{ customer.name }}</td><td>Full name. Ex. 'John Smith'</td><td>String</td></tr><tr><td>{{ customer.email }}</td><td>E-mail address. Ex. 'jsmith@example.com'</td><td>String</td></tr></tbody></table><p data-identifyelement="960"><a name="order_object"></a></p><p data-identifyelement="962"><span class="wysiwyg-font-size-large">Order</span></p><table data-identifyelement="964" style="height: 5px; background-color: #fafafa;" width="576"><tbody><tr><td>{{ order.id }}</td><td>Order reference number.</td><td>Integer</td></tr><tr><td>{{ order.placed_at }}</td><td>Date and time order was placed</td><td>Date</td></tr><tr><td>{{ order.total }}</td><td>Total of order. Including any taxes and shipping. [cents]</td><td>Integer</td></tr><tr><td>{{ order.total_price }}</td><td>Total of order before tax and shipping. [cents]</td><td>Integer</td></tr><tr><td>{{ order.total_tax }}</td><td>Total of the tax on this order. [cents]</td><td>Integer</td></tr><tr><td>{{ order.total_shipping }}</td><td>Total shipping cost. [cents]</td><td>Integer</td></tr><tr><td>{{ order.total_refund }}</td><td>The total amount of all refunds applied to this order. [cents]</td><td>Integer</td></tr><tr><td>{{ order.ship_address }}</td><td>Address where order is to be shipped to.</td><td><a href="#address_object">Address</a></td></tr><tr><td>{{ order.products }}</td><td>A list of products that were in the cart when the order was completed.</td><td>[<a href="#cartproduct_object">CartProduct</a>, ...]</td></tr><tr><td>{{ order.coupons }}</td><td>A list of coupons that were in the cart when the order was completed.</td><td>[<a href="#cartcoupon_object">CartCoupon</a>, ...]</td></tr><tr><td>{{ order.gifts }}</td><td>A list of gifts that were in the cart when the order was completed.</td><td>[<a href="#cartgift_object">CartGift</a>, ...]</td></tr><tr><td>{{ order.transactions }}</td><td>A list of transactions associated with this order.</td><td>[<a href="#transaction_object">Transaction</a>, ...]</td></tr></tbody></table><p data-identifyelement="1019"><a name="shipment_object"></a></p><p data-identifyelement="1021"><span class="wysiwyg-font-size-large">Shipment</span></p><table data-identifyelement="1023" style="height: 56px; background-color: #fafafa;" width="577"><tbody><tr><td>{{ shipment.id }}</td><td>Store-side Identifier for the shipment.</td><td>Integer</td></tr><tr><td>{{ shipment.tracking_number }}</td><td>Tracking number of the shipment, if available.</td><td>String</td></tr><tr><td>{{ shipment.calc_is_partial_order() }}</td><td>True if the shipment belongs to an order with multiple shipments.</td><td>Boolean</td></tr></tbody></table><p data-identifyelement="1037"><a name="cartproduct_object"></a></p><p data-identifyelement="1039"><span class="wysiwyg-font-size-large">CartProduct</span></p><table data-identifyelement="1041" style="height: 56px; background-color: #fafafa;" width="577"><tbody><tr><td>{{ cart_product.price }}</td><td>Price of the product, without tax or shipping. [cents]</td><td>Integer</td></tr><tr><td>{{ cart_product.quantity }}</td><td>The quantity of this product.</td><td>Integer</td></tr><tr><td>{{ cart_product.instance }}</td><td>The product instance. Ex. An XL, Red T-Shirt is the instance of a T-Shirt product.</td><td><a href="#productinstance_object">ProductInstance</a></td></tr><tr><td>{{ cart_product.subscription }}</td><td>The resulting subscription of the product, if a subscription was being bought. Otherwise it's value is not set.</td><td><a href="#subscription_object">Subscription</a></td></tr></tbody></table><p data-identifyelement="1061"></p><p data-identifyelement="1062"><a name="cartcoupon_object"></a></p><p data-identifyelement="1064"><span class="wysiwyg-font-size-large">CartCoupon</span></p><table data-identifyelement="1066" style="height: 56px; background-color: #fafafa;" width="577"><tbody><tr><td>{{ cart_coupon.discount_value }}</td><td>The discount this coupon applied to the products in the cart. [cents]</td><td>Integer</td></tr><tr><td>{{ cart_coupon.discount_name }}</td><td>The name of the discount. Ex. '25% off on Sunday the 9th'</td><td>String</td></tr><tr><td>{{ cart_product.code_used }}</td><td>The code used to redeem this coupon. Ex. '25OFFSUNDAY'</td><td>String</td></tr></tbody></table><p data-identifyelement="1080"><a name="cartgift_object"></a></p><p data-identifyelement="1082"><span class="wysiwyg-font-size-large">CartGift</span></p><table data-identifyelement="1084" style="height: 56px; background-color: #fafafa;" width="577"><tbody><tr><td>{{ cart_gift.price }}</td><td>Price of the gift. [cents]</td><td>Integer</td></tr><tr><td>{{ cart_gift.instance }}</td><td>The gift product instance.</td><td><a href="#productinstance_object">ProductInstance</a></td></tr></tbody></table><p data-identifyelement="1095"><a name="transaction_object"></a></p><p data-identifyelement="1097"><span class="wysiwyg-font-size-large">Transaction</span></p><table data-identifyelement="1099" style="height: 56px; background-color: #fafafa;" width="577"><tbody><tr><td>{{ transaction.created_at }}</td><td>The date and time when the transaction was created.</td><td>Date</td></tr><tr><td>{{ transaction.total }}</td><td>The total of the transaction. [cents]</td><td>Integer</td></tr><tr><td>{{ transaction.order }}</td><td>The order the transaction belongs to.</td><td><a href="#order_object">Order</a></td></tr></tbody></table><p data-identifyelement="1114"><a name="productinstance_object"></a></p><p data-identifyelement="1116"><span class="wysiwyg-font-size-large">ProductInstance</span></p><table data-identifyelement="1118" style="height: 57px; background-color: #fafafa;" width="576"><tbody><tr><td>{{ product_instance.price }}</td><td>Price of the product instance. [cents]</td><td>Integer</td></tr><tr><td>{{ product_instance.sku }}</td><td>The SKU of the instance</td><td>String</td></tr><tr><td>{{ product_instance.product }}</td><td>The product the instance belongs to.</td><td><a href="#product_object">Product</a></td></tr><tr><td>{{ product_instance.variants }}</td><td>A list of variants for this instance. Ex. Green, Large, Mint</td><td>[<a href="#productinstancevariant_object">ProductInstanceVariant</a>, ...]</td></tr></tbody></table><p data-identifyelement="1138"><a name="productinstancevariant_object"></a></p><p data-identifyelement="1140"><span class="wysiwyg-font-size-large">ProductInstanceVariant</span></p><table data-identifyelement="1142" style="height: 18px; background-color: #fafafa;" width="576"><tbody><tr><td>{{ instance_variant.variant_type }}</td><td>The type of the variant. Ex. Size</td><td><a href="#productvarianttype_object">ProductVariantType</a></td></tr><tr><td>{{ instance_variant.variant_value }}</td><td>The value of the variant. Ex. Small</td><td><a href="#productvariantvalue_object">ProductVariantValue</a></td></tr></tbody></table><p data-identifyelement="1154"><a name="productvarianttype_object"></a></p><p data-identifyelement="1156"><span class="wysiwyg-font-size-large">ProductVariantType</span></p><table data-identifyelement="1158" style="height: 14px; background-color: #fafafa;" width="577"><tbody><tr><td>{{ variant_type.name }}</td><td>Name of the variant. Ex. 'Size'</td><td>String</td></tr></tbody></table><p data-identifyelement="1164"><a name="productvariantvalue_object"></a></p><p data-identifyelement="1166"><span class="wysiwyg-font-size-large">ProductVariantValue</span></p><table data-identifyelement="1168" style="background-color: #fafafa;" width="577"><tbody><tr><td>{{ variant_value.value }}</td><td>Value of the variant. Ex. 'Large'</td><td>String</td></tr></tbody></table><p data-identifyelement="1174"><a name="product_object"></a></p><p data-identifyelement="1176"><span class="wysiwyg-font-size-large">Product</span></p><table data-identifyelement="1178" style="height: 18px; background-color: #fafafa;" width="576"><tbody><tr><td>{{ product.name }}</td><td>The name of product. Ex. 'T-Shirt'</td><td>String</td></tr><tr><td>{{ product.description }}</td><td>Description text. Ex. '100% Cotton'</td><td>String</td></tr></tbody></table><p data-identifyelement="1188"><a name="subscription_object"></a></p><p data-identifyelement="1190"><span class="wysiwyg-font-size-large">Subscription</span></p><table data-identifyelement="1192" style="height: 276px; background-color: #fafafa;" width="575"><tbody><tr><td>{{ subscription.id }}</td><td>The reference number for the subscription</td><td>Integer</td></tr><tr><td>{{ subscription.customer }}</td><td>The customer who the subscription belongs to</td><td><a href="#customer_object">Customer</a></td></tr><tr><td>{{ subscription.end_date }}</td><td>Date when the subscription will renew or expire</td><td>Date</td></tr><tr><td>{{ subscription.skipped_date }}</td><td>A renewal date that will be skipped, if any</td><td><span style="line-height: 0px;">Date</span></td></tr><tr><td>{{ subscription.status_string }}</td><td>Status of subscription. Ex. 'active'</td><td>String</td></tr><tr><td>{{ subscription.term }}</td><td>The term of the subscription. Ex. Monthly, 3-Month prepay.</td><td><a href="#subscriptiontypeterm_object">SubscriptionTypeTerm</a></td></tr><tr><td>{{ subscription.autorenew }}</td><td>True if the subscription is renewing automatically.</td><td>Boolean</td></tr><tr><td>{{ subscription.orders }}</td><td>A List of all orders associated with this subscription.</td><td>[<a href="#order_object">Order</a>, ...]</td></tr><tr><td>{{ subscription.subscription_templates }}</td><td>A list of the templates used for renewals. Most current one is at index [0]</td><td>[<a href="#subscriptiontemplate_object">SubscriptionTemplate</a>, ...]</td></tr><tr><td>{{ subscription.current_template }}</td><td>The current subscription template.</td><td><a href="#subscriptiontemplate_object">SubscriptionTemplate</a></td></tr><tr><td>{{ subscription.previous_template }}</td><td>The template previously used.</td><td><a href="#subscriptiontemplate_object">SubscriptionTemplate</a></td></tr><tr><td>{{ subscription.old_end_date }}</td><td>The original end date before it was updated by the merchant.</td><td>Date</td></tr></tbody></table><p data-identifyelement="1249"><a name="subscriptiontemplate_object"></a></p><p data-identifyelement="1251"><span class="wysiwyg-font-size-large">SubscriptionTemplate</span></p><table data-identifyelement="1253" style="height: 18px; background-color: #fafafa;" width="576"><tbody><tr><td>{{ template.products }}</td><td>A list of the products that will be in the next renewal</td><td>[<a href="#subscriptionproduct_object">SubscriptionProduct</a>, ...]</td></tr><tr><td>{{ template.coupons }}</td><td>A list of the coupons that will be in the next renewal</td><td>[<a href="#subscriptioncoupon_object">SubscriptionCoupon</a>, ...]</td></tr><tr><td>{{ template.current_total() }}</td><td>The calculated total for next renewal. [cents]</td><td>Integer</td></tr></tbody></table><p data-identifyelement="1269"><a name="subscriptionproduct_object"></a></p><p data-identifyelement="1271"><span class="wysiwyg-font-size-large">SubscriptionProduct</span></p><table data-identifyelement="1273" style="height: 18px; background-color: #fafafa;" width="576"><tbody><tr><td>{{ sub_product.price }}</td><td>The price of the product on next renewal. [cents]</td><td>Integer</td></tr><tr><td>{{ sub_product.quantity }}</td><td>The quantity to be used on next renewal.</td><td>Integer</td></tr><tr><td>{{ sub_product.instance }}</td><td>The product instance.</td><td><a href="#productinstance_object">ProductInstance</a></td></tr></tbody></table><p data-identifyelement="1288"><a name="subscriptioncoupon_object"></a></p><p data-identifyelement="1290"><span class="wysiwyg-font-size-large">SubscriptionCoupon</span></p><table data-identifyelement="1292" style="height: 18px; background-color: #fafafa;" width="576"><tbody><tr><td>{{ sub_coupon.code_used }}</td><td>Coupon code to be applied on next renewal.</td><td>String</td></tr></tbody></table><p data-identifyelement="1298"><a name="subscriptiontypeterm_object"></a></p><p data-identifyelement="1300"><span class="wysiwyg-font-size-large">SubscriptionTypeTerm</span></p><table data-identifyelement="1302" style="height: 18px; background-color: #fafafa;" width="576"><tbody><tr><td>{{ term.name }}</td><td>Name of the term, Ex. 'Month to Month'</td><td>String</td></tr><tr><td>{{ term.num_cycles }}</td><td>Length of term. If term is a 3 month prepay, then num_cycles is 3.</td><td>Integer</td></tr><tr><td>{{ term.subscription_type }}</td><td>Type of subscription. Monthly.</td><td><a href="#subscriptiontype_object">SubscriptionType</a></td></tr></tbody></table><p data-identifyelement="1317"><a name="subscriptiontype_object"></a></p><p data-identifyelement="1319"><span class="wysiwyg-font-size-large">SubscriptionType</span></p><table data-identifyelement="1321" style="height: 18px; background-color: #fafafa;" width="576"><tbody><tr><td>{{ type.name }}</td><td>Name of the type, Ex. 'Monthly'</td><td>String</td></tr><tr><td>{{ type.cycle_days }}</td><td>The number of days in a subscription cycle.</td><td>Integer</td></tr></tbody></table><p data-identifyelement="1331"><a name="referraltoken_object"></a></p><p data-identifyelement="1333"><span class="wysiwyg-font-size-large">ReferralToken</span></p><table data-identifyelement="1335" style="height: 18px; background-color: #fafafa;" width="576"><tbody><tr><td>{{ ref_token.customer }}</td><td>The customer who referred</td><td><a href="#customer_object">Customer</a></td></tr><tr><td>{{ ref_token.progress }}</td><td>The progress of the referral</td><td>Integer</td></tr><tr><td>{{ ref_token.campaign }}</td><td>Reference to the campaign</td><td><a href="#referralcampaign_object">ReferralCampaign</a></td></tr><tr><td>{{ ref_token.started_on }}</td><td>When the referral was sent out</td><td>Date</td></tr><tr><td>{{ ref_token.completed_on }}</td><td>When the referral was completed, or None</td><td>Date</td></tr></tbody></table><p data-identifyelement="1359"><a name="referralcampaign_object"></a></p><p data-identifyelement="1361"><span class="wysiwyg-font-size-large">ReferralCampaign</span></p><table data-identifyelement="1363" style="height: 18px; background-color: #fafafa;" width="576"><tbody><tr><td>{{ campaign.status }}</td><td>Current status of the campaign.</td><td>Integer</td></tr><tr><td>{{ campaign.goal }}</td><td>The campaign goal.</td><td>Integer</td></tr></tbody></table><p data-identifyelement="1373"><a name="gift_object"></a></p><p data-identifyelement="1375"><span class="wysiwyg-font-size-large">Gift</span></p><table data-identifyelement="1377" style="height: 18px; background-color: #fafafa;" width="576"><tbody><tr><td>{{ gift.name }}</td><td>Name of the gift recipient.</td><td>String</td></tr><tr><td>{{ gift.gift_link }}</td><td>Link the recipient needs to visit to claim their gift</td><td>String</td></tr><tr><td>{{ gift.message }}</td><td>The message sent to the recipient</td><td>String</td></tr><tr><td>{{ gift.sending_order }}</td><td>The gift sender's purchase order</td><td><a href="#order_object">Order</a></td></tr><tr><td>{{ gift.receiving_order }}</td><td>The gift recipients order, available once gift is claimed.</td><td><a href="#order_object">Order</a></td></tr><tr><td>{{ gift.status_test }}</td><td>The status of the gift. 'Pending', 'Unclaimed', 'Claimed' and 'Voided'</td><td><p>String</p></td></tr><tr><td>{{ gift.cart_gift }}</td><td>The cart gift object.</td><td><p><a href="#cartgift_object">cart_gift</a></p></td></tr></tbody></table><p data-identifyelement="1412"><a name="loyaltyreward_object"></a></p><p data-identifyelement="1414"><span class="wysiwyg-font-size-large">LoyaltyReward</span></p><table data-identifyelement="1416" style="height: 18px; background-color: #fafafa;" width="576"><tbody><tr><td>{{ loyalty_reward.name }}</td><td>Name of the loyalty reward.</td><td>String</td></tr><tr><td>{{ loyalty_reward.points }}</td><td>Cost of the loyalty reward.</td><td>Integer</td></tr><tr><td>{{ loyalty_reward.renewal }}</td><td>Whether or not the loyalty reward is applied on renewal</td><td>Boolean</td></tr></tbody></table><p data-identifyelement="1430"><a name="loyaltycoupon_object"></a></p><p data-identifyelement="1432"><span class="wysiwyg-font-size-large">LoyaltyCoupon</span></p><table data-identifyelement="1434" style="height: 18px; background-color: #fafafa;" width="576"><tbody><tr><td>{{ loyalty_coupon.primary_code }}</td><td>Code to manually use the loyalty coupon generated for loyalty redemption.</td><td>String</td></tr></tbody></table><p data-identifyelement="1440"><a name="filters_section"></a></p><p data-identifyelement="1442"><strong><span class="wysiwyg-font-size-x-large">Filters</span></strong></p><hr data-identifyelement="1445"><table data-identifyelement="1446" style="height: 70px; background-color: #fafafa;" width="577"><tbody><tr><td>date</td><td>{{ order.placed_at | date }}</td><td>Formats a date for more readability</td></tr><tr><td>length</td><td>{{ order.products | length }}</td><td>Gives you the length of a list</td></tr><tr><td>currency</td><td>{{ order.total | currency }}</td><td>Converts cents to a formatted currency string using the stores currency symbol. Ex. 1999 becomes $19.99</td></tr></tbody></table> 43000552395 498 43000495411 2020-08-14T16:04:33-05:00 43012985404 16 Cratejoy Notification Email Variables 2 2 1 Notification Email Variables 2020-08-14T16:04:33-05:00 43012985404 1 2019-04-01T18:46:41-05:00 0 0 Cratejoy is a turnkey SAAS platform for the subscription business model used by thousands of businesses, all around the world. That means we receive a lot of great feedback, suggestions and wishes from customers of all shapes and sizes. Unfortunately, this means we need to say 'no' a lot more than we would like. In fact, in many cases we are unable to provide a response or timeframe to each feature request. However, we do read all of the feedback and suggestions sent to us, and prioritize feature requests based on a number of factors. We want to be transparent about the way we handle feature requests, so have outlined how we handle feature requests below. Feature requests in general You are invited to share your feedback and suggestions about feature requests on our product feedback and feature request list. We do not implement features based solely on their popularity - we take a number of factors into consideration. We do not provide ETAs for feature requests or publish long-term roadmaps at this time. Making a feature request We regularly review feature requests and suggestions made on the list. The list is where suggestions start out, where they gather popularity and evolve as ideas. Before creating a new feature request, search the list to see if someone else has already requested it. If you find one, please show your support for an existing request (it is more likely to gain attention than if you post a duplicate one). If you need to create a new feature request, create a new posting. Tracking feature requests When we decide to implement a feature request, we may tag is as planned. Remember that we do not publish long-term roadmaps. We have internal product roadmaps to plan our future releases. What goes in, what stays out We take into account a number of factors when deciding which feature requests to implement. This is a combination of feedback from our customers, Cratejoy experts, our own market research, the availability of our own team and resources and how the feature fits in with our long-term product plans and strategy. <div>Cratejoy is a turnkey SAAS platform for the subscription business model used by thousands of businesses, all around the world. That means we receive a lot of great feedback, suggestions and wishes from customers of all shapes and sizes.</div> <div> <div> </div> <div>Unfortunately, this means we need to say 'no' a lot more than we would like. In fact, in many cases we are unable to provide a response or timeframe to each feature request. However, we <strong>do</strong> read all of the feedback and suggestions sent to us, and prioritize feature requests based on a number of factors.</div> </div> <div> <p>We want to be transparent about the way we handle feature requests, so have outlined how we handle feature requests below.</p> </div> <h2> <strong>Feature requests in general</strong> </h2> <ul> <li>You are invited to share your feedback and suggestions about feature requests on our <strong><a href="https://docs.google.com/forms/d/e/1FAIpQLSeWFoBZaXCivj6n5SDGgY8WrkeTizQ9oa_k2qgZ1eppwSm4kA/viewform">product feedback and feature request list</a></strong>.</li> <li>We do not implement features based solely on their popularity - we take a number of factors into consideration.</li> <li>We do not provide ETAs for feature requests or publish long-term roadmaps at this time.</li> </ul> <div> <h2>Making a feature request </h2> </div> <div> <div>We regularly review feature requests and suggestions made on the list. The list is where suggestions start out, where they gather popularity and evolve as ideas.</div> </div> <ul> <li>Before creating a new feature request, <a href="https://docs.google.com/forms/d/e/1FAIpQLSeWFoBZaXCivj6n5SDGgY8WrkeTizQ9oa_k2qgZ1eppwSm4kA/viewform"><strong>search the list</strong></a> to see if someone else has already requested it. </li> <li>If you find one, please show your support for an existing request (it is more likely to gain attention than if you post a duplicate one).</li> <li>If you need to create a new feature request, create a new posting.</li> </ul> <div> <h2>Tracking feature requests</h2> </div> <ul> <li>When we decide to implement a feature request, we may tag is as planned.</li> <li>Remember that we do not publish long-term roadmaps. We have internal product roadmaps to plan our future releases. </li> </ul> <div> <h2>What goes in, what stays out</h2> </div> <div>We take into account a number of factors when deciding which feature requests to implement. This is a combination of feedback from our customers, Cratejoy experts, our own market research, the availability of our own team and resources and how the feature fits in with our long-term product plans and strategy.</div> 43000552395 142 43000495423 2019-04-01T18:46:41-05:00 43012983703 17 2 0 0 Feature Requests 2020-01-27T09:32:28-06:00 43012983703 1 2019-04-01T18:46:43-05:00 1 0 For a more in-depth overview on common credit card errors/declines, check out this helpful article. Please note, the following applies directly to merchants using Stripe as their payment processor. Why are customers receiving a CVC/CVV (security code) incorrect error? If you are receiving reports from your customers that their CVC, CVV or security code is incorrect, the first thing you should do is check your Stripe Dashboard settings. There is a setting on Stripe, where you can choose whether or not you'd like to require validation of the security code. If your customer insists that they are using the correct security code, but is still receiving an error, this may resolve the issue. To change this setting on your Stripe Dashboard... First navigate to your Stripe Account settings (https://dashboard.stripe.com/account). Within those settings, select the 'General' Tab Then select 'Account Info'. Scroll to the bottom of that section, and you will see the following option under the 'Decline' section: "Charges that fail CVC verification". This may potentially be the cause of your customer's issues, if selected. From here, you will have to decide whether or not you'd like to continue requiring CVC validation. As a reminder, if the issue you are experiencing is not directly addressed in this article, please check out this in-depth helpful article. Related Links: Common Credit Card Errors • How to change your payment processor <p>For a more in-depth overview on common credit card errors/declines, check out <a href="https://help.cratejoy.com/hc/en-us/articles/204527489-Common-Credit-Card-Errors-Declines-on-the-Checkout-page">this helpful article</a>.</p> <p class="note info">Please note, the following applies directly to merchants using Stripe as their payment processor.</p> <p><strong>Why are customers receiving a CVC/CVV (security code) incorrect error?</strong></p> <p>If you are receiving reports from your customers that their CVC, CVV or security code is incorrect, the first thing you should do is check your <strong>Stripe Dashboard settings</strong>.</p> <p>There is a setting on Stripe, where you can choose <em>whether or not you'd like to require validation of the security code. </em></p> <p>If your customer insists that they are using the correct security code, but is still receiving an error, this may resolve the issue.</p> <p>To change this setting on your <strong>Stripe Dashboard...</strong></p> <p><strong><img src="https://help.cratejoy.com/hc/en-us/article_attachments/207892806/Screen_Shot_2016-09-26_at_10.58.16_AM.png" alt="" width="743" height="661"></strong></p> <ol> <li>First navigate to your <strong>Stripe Account settings</strong> (<a style="background-color: #ffffff;" href="https://dashboard.stripe.com/account">https://dashboard.stripe.com/account</a>).</li> <li>Within those settings, select the <strong>'General'</strong> Tab</li> <li>Then select <strong>'Account Info'</strong>.</li> </ol> <p>Scroll to the bottom of that section, and you will see the following option under the <strong>'Decline'</strong> section: <em>"Charges that fail CVC verification"</em>. This may potentially be the cause of your customer's issues, if selected.</p> <p>From here, you will have to decide whether or not you'd like to continue requiring CVC validation.</p> <p>As a reminder, if the issue you are experiencing is not directly addressed in this article, please check out <a href="https://help.cratejoy.com/hc/en-us/articles/204527489-Common-Credit-Card-Errors-Declines-on-the-Checkout-page">this in-depth helpful article. </a></p> <p> </p> <div>Related Links: <a href="https://help.cratejoy.com/hc/en-us/articles/204527489">Common Credit Card Errors</a> • <a href="https://help.cratejoy.com/hc/en-us/articles/211093243">How to change your payment processor</a> </div> 43000552395 1256 43000495435 2019-04-01T18:46:43-05:00 43012983703 18 2 1 0 Handling Credit & Debit CVC/CVV Errors or Declines on the Checkout Page 2020-01-27T09:32:29-06:00 43012983703 1 2019-04-01T18:46:45-05:00 0 1 Your Store Name and URL are generated with your fill out your profile while setting up your store for the first time. You can change these at any time with these instructions. Go to General Settings From the merchant portal, choose Settings from the navigation menu, then select the Domains tab Change Your Store Name and URL Add the name of your store and the URL you'd like your store to be found at. Save Your Changes Press the Save button at the top or bottom of your screen. Related Links: Use a Custom Domain <p>Your Store Name and URL are generated with your fill out your profile while setting up your store for the first time. You can change these at any time with these instructions. </p> <h3>Go to General Settings</h3> <p>From the merchant portal, choose <strong>Settings</strong> from the navigation menu, then select the <strong>Domains</strong> tab</p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/206406423/Cratejoy.png" alt="" width="419" height="646"></p> <p> </p> <p><strong><span class="wysiwyg-font-size-large">Change Your Store Name and URL</span></strong></p> <p>Add the name of your store and the URL you'd like your store to be found at. </p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/206406463/Cratejoy.png" alt=""></p> <p> </p> <h3>Save Your Changes</h3> <p>Press the <strong>Save </strong>button at the top or bottom of your screen.</p> <hr> <div>Related Links: <a href="https://help.cratejoy.com/hc/en-us/articles/360000642606-Customizing-your-Domain" data-cke-saved-href="http://www.cratejoy.com/help/getting-started/use-a-custom-domain">Use a Custom Domain</a> </div> 43000552395 238 43000495449 2019-04-01T18:46:45-05:00 43012983703 19 2 0 1 How to Customize Your Store Name and URL 2020-01-27T09:32:29-06:00 43012983703 1 2019-04-01T18:46:54-05:00 2 0 Go to Notification Settings From the merchant portal, choose Settings from the navigation menu, and Notifications from the dropdown menu. Turn On/Off Customer Emails Find the section for Customer Emails and use the toggles to choose which events will generate a customer email. Related Links: Admin Notification Settings • Customize Notifications • Send Test Notifications <h3><strong>Go to Notification Settings</strong></h3> <p>From the merchant portal, choose <strong>Settings</strong> from the navigation menu, and <strong>Notifications</strong> from the dropdown menu.<br><br></p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/200852935/Notifications-tab.png" alt=""><br><br></p> <h3><strong>Turn On/Off Customer Emails</strong></h3> <p>Find the section for <strong>Customer Emails</strong> and use the toggles to choose which events will generate a customer email.<br><br></p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/200778479/emails.png" alt=""><br><br></p> <hr> <div>Related Links: <a href="https://help.cratejoy.com/hc/en-us/articles/202717635-Admin-Notification-Settings" data-cke-saved-href="http://www.cratejoy.com/help/notifications/admin-notification-settings">Admin Notification Settings</a> • <a href="https://help.cratejoy.com/hc/en-us/articles/204194765-Custom-Email-Notifications" data-cke-saved-href="http://www.cratejoy.com/help/notifications/customize-notifications">Customize Notifications</a> • <a href="https://help.cratejoy.com/hc/en-us/articles/201871399-Send-Test-Notifications" data-cke-saved-href="http://www.cratejoy.com/help/notifications/send-test-notifications">Send Test Notifications</a> </div> 43000552395 307 43000495469 2019-04-01T18:46:54-05:00 43012983703 20 2 2 0 Managing Customer Email Notifications 2020-01-27T09:32:30-06:00 43012983703 1 2019-04-01T18:46:55-05:00 2 0 In addition to the notifications sent out on your behalf listed in the Notification Settings tab - there are a few additional notifications that are sent directly from Cratejoy to your subscribers. Those notifications sent directly from Cratejoy include: Order Confirmation email Informs your customer that they’ve successfully placed an order through your Cratejoy listing Order Cancellation email Informs your customer that they’ve successfully cancelled an order through through their Cratejoy account Gift Recipient Shipment email Informs a gift recipient (the person for whom your customer purchased a gift) that they have a gift on their way. Includes a tracking number. Post Delivery email Once your subscriber receives their box, we send them an email asking them to write a review for your box. Sold-Out reminders Email reminders sent to your customers after you turn Sold-Out mode on or off Various marketing emails that your customer can opt-out of Additionally - there are a number of emails sent from your storefront that you are able to customize within the seller dashboard. Those notifications appear in the Notification Settings tab. Those notifications along with what they communicate can be found here: Notification Details Shipment Notice Tells customers when their shipment is on it’s way Renewal Success Receipt for customer on renewal Renewal Failure Notifies customer that their renewal has failed Refunded Order Notifies customer that they’ve been refund Renewal Reminders Renewal reminder sent 1-day before subscription renews Cancelled Shipment Tells customer that a shipment within their subscription has been cancelled Subscription Change Confirmation email that details how a customer changed their subscription. Sender Gift Renewal Reminder Renewal Reminder to gift sender 1 day before renewal <div> <span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z">In addition to the notifications sent out on your behalf listed in the </span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z"><strong>Notification Settings </strong></span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z">tab</span> <span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z h-hyphen">-</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z"> there are a few additional notifications that are sent directly from Cratejoy to your subscribers. </span> </div> <div> </div> <div><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z">Those notifications sent directly from Cratejoy include:</span></div> <ul class="listtype-bullet listindent1 list-bullet1"> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z"><strong>Order Confirmation</strong> email</span></li> <ul class="listtype-bullet listindent2 list-bullet2"> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z">Informs your customer that they’ve successfully placed an order through your Cratejoy listing</span></li> </ul> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z"><strong>Order Cancellation</strong> email </span></li> <ul class="listtype-bullet listindent2 list-bullet2"> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z">Informs your customer that they’ve successfully cancelled an order through through their Cratejoy account</span></li> </ul> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z"><strong>Gift Recipient Shipment</strong> email</span></li> <ul class="listtype-bullet listindent2 list-bullet2"> <li> <span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z">Informs a gift recipient</span> <span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z h-lparen">(</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z">the person for whom your customer purchased a gift) that they have a gift on their way. Includes a tracking number. </span> </li> </ul> <li><strong><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z">Post Delivery email</span></strong></li> <ul class="listtype-bullet listindent2 list-bullet2"> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z">Once your subscriber receives their box, we send them an email asking them to write a review for your box. </span></li> </ul> <li> <strong><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z">Sold-Out reminders</span></strong> <ul> <li>Email reminders sent to your customers after you turn <strong>Sold-Out </strong>mode on or off</li> </ul> </li> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z">Various marketing emails that your customer can opt-out of</span></li> </ul> <div> </div> <div> <span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z">Additionally</span> <span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z h-hyphen">-</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z"> there are a number of emails sent from <strong>your storefront</strong> that you are able to customize within the seller dashboard. Those notifications appear in the </span><span class="attrlink url author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z"><a class="attrlink" href="https://my.cratejoy.com/notifications/" target="_blank" rel="nofollow noopener noreferrer" data-target-href="https://my.cratejoy.com/notifications/"><strong>Notification Settings</strong></a></span> <span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z">tab.</span> </div> <div> </div> <div><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z">Those notifications along with what they communicate can be found here: </span></div> <div> </div> <div> <table> <tbody> <tr> <td> <div class="ace-line gutter-author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z ace-ltr" dir="auto"><strong><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z">Notification</span></strong></div> </td> <td> <div class="ace-line gutter-author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z ace-ltr" dir="auto"><strong><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z">Details</span></strong></div> </td> </tr> <tr> <td> <div class="ace-line gutter-author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z ace-ltr" dir="auto"><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z">Shipment Notice</span></div> </td> <td> <div class="ace-line gutter-author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z ace-ltr" dir="auto"><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z">Tells customers when their shipment is on it’s way</span></div> </td> </tr> <tr> <td> <div class="ace-line gutter-author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z ace-ltr" dir="auto"><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z">Renewal Success</span></div> </td> <td> <div class="ace-line gutter-author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z ace-ltr" dir="auto"><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z">Receipt for customer on renewal</span></div> </td> </tr> <tr> <td> <div class="ace-line gutter-author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z ace-ltr" dir="auto"><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z">Renewal Failure</span></div> </td> <td> <div class="ace-line gutter-author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z ace-ltr" dir="auto"><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z">Notifies customer that their renewal has failed</span></div> </td> </tr> <tr> <td> <div class="ace-line gutter-author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z ace-ltr" dir="auto"><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z">Refunded Order</span></div> </td> <td> <div class="ace-line gutter-author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z ace-ltr" dir="auto"><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z">Notifies customer that they’ve been refund</span></div> </td> </tr> <tr> <td> <div class="ace-line gutter-author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z ace-ltr" dir="auto"><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z">Renewal Reminders</span></div> </td> <td> <div class="ace-line gutter-author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z ace-ltr" dir="auto"><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z">Renewal reminder sent 1-day before subscription renews</span></div> </td> </tr> <tr> <td> <div class="ace-line gutter-author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z ace-ltr" dir="auto"><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z">Cancelled Shipment</span></div> </td> <td> <div class="ace-line gutter-author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z ace-ltr" dir="auto"><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z">Tells customer that a shipment within their subscription has been cancelled</span></div> </td> </tr> <tr> <td> <div class="ace-line gutter-author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z ace-ltr" dir="auto"><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z">Subscription Change</span></div> </td> <td> <div class="ace-line gutter-author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z ace-ltr" dir="auto"><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z">Confirmation email that details how a customer changed their subscription.</span></div> </td> </tr> <tr> <td> <div class="ace-line gutter-author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z ace-ltr" dir="auto"><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z">Sender Gift Renewal Reminder</span></div> </td> <td> <div class="ace-line gutter-author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z ace-ltr" dir="auto"><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz67zenkz78zz81zthw79mz86zaz79zaz82zxz69zxhltz85ztz68z">Renewal Reminder to gift sender 1 day before renewal</span></div> </td> </tr> </tbody> </table> </div> 43000552395 269 43000495473 2019-04-01T18:46:55-05:00 43012983703 21 2 2 0 Marketplace Notifications Sent by Cratejoy 2020-01-27T09:32:30-06:00 43012983703 1 2019-04-01T18:46:55-05:00 2 1 There may be times when you need to stop accepting additional subscription orders to make sure you have capacity for fulfillment. You can enable sold out mode for your account by following the guide HERE. If your store is listed on the Cratejoy Marketplace and you enable sold out mode, your Marketplace listing will update to gather emails from interested potential customers. Enable Sold-Out Mode From the merchant dashboard go to Settings -> General. Toggle the Sold Out switch on or off. What does sold out mode look like on a Marketplace listing? If you have a listing on the Cratejoy Marketplace, your Marketplace listing will go into 'Sold Out' mode - redirecting your subscribers to your sold out page. What happens when the "notify me when available" button is clicked? Clicking the button brings up an email sign-up form directly on the listing page. Visitors can enter their email address that will receive a notification message from the Marketplace once the store leaves sold out mode. It can take up to 3 hours before the notifications are sent out. What happens if I accidentally toggle sold out mode on/off? Sold out mode notifications are not sent out if you flip the sold out mode toggle within 2 hours. This prevents notifications from going out if sold out mode is toggled accidentally or multiple times in a short span. Do I have access to the list of people that sign up to be notified? No. Cratejoy maintains that list of Marketplace customers' email addresses. Can I edit or disable the notification message like other Merchant notifications? No. This is a Marketplace notification, not one of the Merchant account notifications found under the Settings tab and then Notifications tab. It is sent from the Marketplace and not from a listing's specific Cratejoy store. What does the email message actually look like? Does the listing page change after someone signs up? Yes, after someone signs up to be notified while they are logged in, the button text will update so that they don't accidentally try to sign up multiple times. Can someone sign up for the notification if they don't have a Cratejoy account? Yup! They would go through the same process as someone that is logged in. What happens if a single email is signed up for the same listing notification more than once? There are circumstances where customers could enter the same email multiple times, but they would only receive one notification per unique email address. For example, if a customer signed up for a notification before logging into their account and then later logged in and also signed up, they would only receive one notification, assuming the email addresses were identical. <p>There may be times when you need to stop accepting additional subscription orders to make sure you have capacity for fulfillment. You can enable sold out mode for your account by following the guide <a href="https://help.cratejoy.com/hc/en-us/articles/204442289-How-do-I-temporarily-stop-selling-subscriptions" target="_blank">HERE</a>. </p> <p>If your store is listed on the Cratejoy Marketplace and you enable sold out mode, your Marketplace listing will update to gather emails from interested potential customers. </p> <p><span class="wysiwyg-font-size-large"><strong>Enable Sold-Out Mode</strong></span></p> <p>From the merchant dashboard go to Settings -&gt; General.<br><br><img src="https://help.cratejoy.com/hc/en-us/article_attachments/202388965/General-Settings.png" alt=""></p> <p><br>Toggle the Sold Out switch on or off.<br><br><br><img src="https://help.cratejoy.com/hc/en-us/article_attachments/202349009/Screen_Shot_2015-05-18_at_12.09.52_PM.png" alt=""></p> <p> </p> <p> </p> <p><span class="wysiwyg-font-size-medium wysiwyg-color-black"><span class="wysiwyg-font-size-large"><strong>What does sold out mode look like on a Marketplace listing?</strong></span></span></p> <p>If you have a listing on the Cratejoy Marketplace, your Marketplace listing will go into 'Sold Out' mode - redirecting your subscribers to your sold out page.</p> <p class="wysiwyg-text-align-center"><img src="https://help.cratejoy.com/hc/en-us/article_attachments/210074763/Screen_Shot_2016-11-03_at_8.50.47_AM.png" alt="" width="689" height="420"></p> <p class="wysiwyg-text-align-center"><img src="https://help.cratejoy.com/hc/en-us/article_attachments/210074443/Screen_Shot_2016-11-02_at_4.10.57_PM.png" alt=""></p> <p class="wysiwyg-text-align-center"> </p> <p><font size="4"><strong>What happens when the "notify me when available" button is clicked?</strong></font></p> <p>Clicking the button brings up an email sign-up form directly on the listing page. Visitors can enter their email address that will receive a notification message from the Marketplace once the store leaves sold out mode. It can take up to 3 hours before the notifications are sent out. </p> <p class="wysiwyg-text-align-center"><img src="https://help.cratejoy.com/hc/en-us/article_attachments/210075123/Screen_Shot_2016-11-02_at_4.11.07_PM.png" alt="" width="692" height="402"></p> <p class="wysiwyg-text-align-center"><img src="https://help.cratejoy.com/hc/en-us/article_attachments/210186026/Screen_Shot_2016-11-02_at_4.11.14_PM.png" alt=""></p> <p class="wysiwyg-text-align-left"><font size="4"><strong>What happens if I accidentally toggle sold out mode on/off?</strong></font></p> <p>Sold out mode notifications are not sent out if you flip the sold out mode toggle within 2 hours. This prevents notifications from going out if sold out mode is toggled accidentally or multiple times in a short span. </p> <p><font size="4"><strong>Do I have access to the list of people that sign up to be notified?</strong></font></p> <p>No. Cratejoy maintains that list of Marketplace customers' email addresses. </p> <p><span class="wysiwyg-font-size-medium wysiwyg-color-black"><span class="wysiwyg-font-size-large"><strong>Can I edit or disable the notification message like other Merchant notifications?</strong></span></span></p> <p>No. This is a Marketplace notification, not one of the Merchant account notifications found under the Settings tab and then Notifications tab. It is sent from the Marketplace and not from a listing's specific Cratejoy store. </p> <p><font size="4"><strong>What does the email message actually look like?</strong></font></p> <p class="wysiwyg-text-align-center"><img src="https://help.cratejoy.com/hc/en-us/article_attachments/210139486/Screen_Shot_2016-11-02_at_9.50.44_AM.png" alt="" width="462" height="1030"></p> <p><span class="wysiwyg-font-size-medium wysiwyg-color-black"><span class="wysiwyg-font-size-large"><strong>Does the listing page change after someone signs up?</strong></span></span></p> <p>Yes, after someone signs up to be notified while they are logged in, the button text will update so that they don't accidentally try to sign up multiple times.</p> <p class="wysiwyg-text-align-center"><img src="https://help.cratejoy.com/hc/en-us/article_attachments/210186446/Screen_Shot_2016-11-03_at_8.55.37_AM.png" alt=""></p> <p><span class="wysiwyg-font-size-medium wysiwyg-color-black"><span class="wysiwyg-font-size-large"><strong>Can someone sign up for the notification if they don't have a Cratejoy account?</strong></span></span></p> <p>Yup! They would go through the same process as someone that is logged in. </p> <p><span class="wysiwyg-font-size-medium wysiwyg-color-black"><span class="wysiwyg-font-size-large"><strong>What happens if a single email is signed up for the same listing notification more than once?</strong></span></span></p> <p>There are circumstances where customers could enter the same email multiple times, but they would only receive one notification per unique email address. </p> <p>For example, if a customer signed up for a notification before logging into their account and then later logged in and also signed up, they would only receive one notification, assuming the email addresses were identical. </p> <p> </p> <p> </p> <p> </p> <p> </p> 43000552395 225 43000495474 2019-04-01T18:46:55-05:00 43012983703 22 2 2 1 Marketplace Sold Out Mode 2020-01-27T09:32:30-06:00 43012983703 1 2019-04-01T18:46:58-05:00 2 2 What Product Feedback is Product Feedback is different from Marketplace Reviews. Product Feedback is for your internal use in determining user reaction to shipments. Using Product Feedback allows you to request and review feedback for your shipments. The feedback is provided by your own customers and will be invaluable as it allows you to make adjustments to your product in future months, salvage relationships with dissatisfied customers before they cancel, and track the overall happiness of your customers over time. What it looks like for your customers to submit feedback The customer experience is very simple. They are asked two questions: 1. Please rate this product 1-5 2. What can we do to improve the product for you? How to ask for feedback Asking for feedback is a part of the shipping experience. Whenever you mark shipments as shipped you are presented with the option to submit a request for feedback. How to change the default setting This setting is found in Shipping Settings under the section heading of Product Feedback Options. This setting will control the default state which shows up when you elect to mark a shipment as shipped. How to use the reports The reports can be found under General Analytics. Product Feedback Over Time will display your feedback responses grouped by the month in which you marked shipments as shipped. It is filterable by date range and by product. Detailed Product Feedback will display the individual results and distribution of results. It is also filterable by date range and by product. How to export the reports Simply select the drop down in the top right corner and choose one of the displayed options. FAQ: How long should I wait before asking for feedback? Our recommendation is seven days after you send out your shipments. This should allow ample time for delivery. You may change the default values for this or override the defaults at any time during shipping. Do I have to use Product Feedback? No, but you should! It's lightweight, easy to use, and provides impactful responses from your customers. If you decide that you do not want to use this feature then you may change your default preference in your shipping settings. Does Product Feedback work with ShipStation? Yes it does. To enable this you'll have to go into shipping settings. There you can enable the feature, and then set the number of days to wait before sending the request. Does Product Feedback work if I have the option to "Auto Mark as Shipped" option enabled? Yes it does! In this case you will see an identical section and prompt to send feedback, but it will simply be at the bottom of the label printing popup. Can I edit the content of the notifications that my customer receives asking for feedback? Yes! To do this simply navigate to "Settings" and then "Notifications". It can be found listed under the "Feedback Notifications" section. I don't know if I requested to ask for feedback for a shipment I just sent, how can I see whether or not I have asked? You can view this by clicking on "Analytics" and then "Notifications". By default the notification's subject is "What did you think about your latest shipment from us?". If the notification is marked as "Pending" that means it has not yet been sent. I think I just accidentally requested feedback more than once for a shipment. Did I? Can I cancel it? Don't worry - feedback can only be asked for once per shipment. If you attempt to ask a second time through any means the request will simply be ignored. I accidentally submitted a request for feedback - Can I cancel it? During our initial release there will not be a way to perform this action on your own. If you find yourself in this situation you can contact our support staff at Cratejoy Support. I accidentally forgot to ask for feedback - How do I fix that? During our initial release there will not be a way to perform this action. How do I test the feedback notification? Feedback notifications direct the subscriber to the feedback page in their specific customer account, while test e-mails use fake data. In order to test this, you'll need to use an actual customer account. <h3><span class="wysiwyg-font-size-large">What Product Feedback is</span></h3><p class="note info">Product Feedback is different from Marketplace Reviews. Product Feedback is for your internal use in determining user reaction to shipments.</p><p><span class="wysiwyg-font-size-medium">Using Product Feedback allows you to request and review feedback for your shipments. The feedback is provided by your own customers and will be invaluable as it allows you to make adjustments to your product in future months, salvage relationships with dissatisfied customers before they cancel, and track the overall happiness of your customers over time.</span></p><h3><span class="wysiwyg-font-size-large">What it looks like for your customers to submit feedback</span></h3><p><span class="wysiwyg-font-size-medium">The customer experience is very simple. They are asked two questions:</span></p><p><span class="wysiwyg-font-size-medium">1. Please rate this product 1-5</span></p><p><span class="wysiwyg-font-size-medium">2. What can we do to improve the product for you?</span></p><p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/204684983/Helene_Jewelry.png" alt="" width="401" height="124" class="fr-fic fr-dii"></p><h3><span class="wysiwyg-font-size-large">How to ask for feedback</span></h3><p><span class="wysiwyg-font-size-medium">Asking for feedback is a part of the shipping experience. Whenever you mark shipments as shipped you are presented with the option to submit a request for feedback.</span></p><h3><img src="https://help.cratejoy.com/hc/en-us/article_attachments/204684583/Cratejoy.png" alt="" width="400" height="220" class="fr-fic fr-dii"></h3><h3><span class="wysiwyg-font-size-large">How to change the default setting</span></h3><p><span class="wysiwyg-font-size-medium">This setting is found in Shipping Settings under the section heading of Product Feedback Options. This setting will control the default state which shows up when you elect to mark a shipment as shipped.</span></p><p><span class="wysiwyg-font-size-small wysiwyg-font-size-medium"><img src="https://help.cratejoy.com/hc/en-us/article_attachments/204432926/Cratejoy.png" alt="" width="400" height="69" class="fr-fic fr-dii"></span></p><h3><span class="wysiwyg-font-size-large">How to use the reports</span></h3><p><span class="wysiwyg-font-size-medium">The reports can be found under General Analytics.</span></p><p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/204433006/Cratejoy.png" alt="" width="401" height="182" class="fr-fic fr-dii"></p><p><span class="wysiwyg-font-size-medium"><strong>Product Feedback Over Time</strong> will display your feedback responses grouped by the month in which you marked shipments as shipped. It is filterable by date range and by product.</span></p><p><span class="wysiwyg-font-size-medium"><strong>Detailed Product Feedback</strong> will display the individual results and distribution of results. It is also filterable by date range and by product.</span></p><h3><span class="wysiwyg-font-size-large">How to export the reports</span></h3><p><span class="wysiwyg-font-size-medium">Simply select the drop down in the top right corner and choose one of the displayed options.</span></p><p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/204433046/Cratejoy.png" alt="" width="400" height="108" class="fr-fic fr-dii"></p><h3>FAQ:</h3><p><em><strong>How long should I wait before asking for feedback?</strong></em></p><p><span class="wysiwyg-font-size-medium">Our recommendation is seven days after you send out your shipments. This should allow ample time for delivery. You may change the default values for this or override the defaults at any time during shipping.</span></p><p><em><strong>Do I have to use Product Feedback?</strong></em></p><p><span class="wysiwyg-font-size-medium">No, but you should! It's lightweight, easy to use, and provides impactful responses from your customers. If you decide that you do not want to use this feature then you may change your default preference in your shipping settings.</span></p><p><em><strong>Does Product Feedback work with ShipStation?</strong></em></p><p><span class="wysiwyg-font-size-medium">Yes it does. To enable this you'll have to go into shipping settings. There you can enable the feature, and then set the number of days to wait before sending the request.</span></p><p><span class="wysiwyg-font-size-medium"><em><strong>Does Product Feedback work if I have the option to "Auto Mark as Shipped" option enabled?</strong></em></span></p><p>Yes it does! In this case you will see an identical section and prompt to send feedback, but it will simply be at the bottom of the label printing popup.</p><p><span class="wysiwyg-font-size-medium"><em><strong>Can I edit the content of the notifications that my customer receives asking for feedback?</strong></em></span></p><p><span class="wysiwyg-font-size-medium">Yes! To do this simply navigate to "Settings" and then "Notifications". It can be found listed under the "Feedback Notifications" section.</span></p><p><strong><span class="wysiwyg-font-size-medium"><em>I don't know if I requested to ask for feedback for a shipment I just sent, how can I see whether or not I have asked?</em></span></strong></p><p>You can view this by clicking on "Analytics" and then "Notifications". By default the notification's subject is "What did you think about your latest shipment from us?". If the notification is marked as "Pending" that means it has not yet been sent.</p><p><strong><span class="wysiwyg-font-size-medium"><em>I think I just accidentally requested feedback more than once for a shipment. Did I? Can I cancel it?</em></span></strong></p><p>Don't worry - feedback can only be asked for once per shipment. If you attempt to ask a second time through any means the request will simply be ignored.</p><p><strong><span class="wysiwyg-font-size-medium"><em>I accidentally submitted a request for feedback - Can I cancel it?</em></span></strong></p><p><span class="wysiwyg-font-size-medium">During our initial release there will not be a way to perform this action on your own. If you find yourself in this situation you can contact our support staff at <a href="https://support.cratejoy.com/support/tickets/new">Cratejoy Support</a>.</span></p><p><strong><span class="wysiwyg-font-size-medium"><em>I accidentally forgot to ask for feedback - How do I fix that?</em></span></strong></p><p><span class="wysiwyg-font-size-medium">During our initial release there will not be a way to perform this action.</span></p><p><em><strong><span class="wysiwyg-font-size-medium">How do I test the feedback notification?</span></strong></em></p><p><span class="wysiwyg-font-size-medium">Feedback notifications direct the subscriber to the feedback page in their specific customer account, while test e-mails use fake data. In order to test this, you'll need to use an actual customer account.</span></p> 43000552395 723 43000495492 2020-01-29T09:52:00-06:00 43012983703 23 2 2 2 Product Feedback 2020-01-29T09:52:00-06:00 43012983703 1 2019-04-01T18:46:59-05:00 0 0 Marketplace test orders will not flush. Go to General Settings From the merchant portal, choose Settings from the navigation menu, and General from the drop-down menu. Remove Test Data Find the section for Store Test Settings. Press the Flush Test Data button. A dialog box will appear asking if you are sure you want to permanently delete all test transactions. Press OK to complete the flush. <p class="note warning">Marketplace test orders will not flush. <strong><br></strong></p> <p><strong>Go to General Settings</strong></p> <p>From the merchant portal, choose <strong>Settings</strong> from the navigation menu, and <strong>General</strong> from the drop-down menu.<br><br></p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/200831945/General-tab.png" alt=""><br><br></p> <h3><strong>Remove Test Data</strong></h3> <p>Find the section for Store Test Settings. Press the <strong>Flush Test Data</strong> button. A dialog box will appear asking if you are sure you want to permanently delete all test transactions. Press <strong>OK</strong> to complete the flush.<br><br></p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/200744459/test-data-flush.png" alt=""></p> 43000552395 167 43000495502 2019-04-01T18:46:59-05:00 43012983703 25 2 0 0 Removing Test Data 2020-01-27T09:32:31-06:00 43012983703 1 2019-04-01T18:47:00-05:00 0 1 To remove/cancel the Referral Program app from your store, just click the "Uninstall" button next to the Referral Program app listing in the App Store (Apps >> App Store tab in the Merchant Portal). This will remove the Referral Program app from your store and you won't be charged for the app on your following renewal. <p>To remove/cancel the Referral Program app from your store, just click the "Uninstall" button next to the Referral Program app listing in the App Store (Apps &gt;&gt; App Store tab in the Merchant Portal).</p> <p>This will remove the Referral Program app from your store and you won't be charged for the app on your following renewal.</p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/205008343/Screen_Shot_2016-06-27_at_10.52.41_AM.png" alt=""></p> <p> </p> <p> </p> 43000552395 141 43000495504 2019-04-01T18:47:00-05:00 43012983703 26 2 0 1 Removing the Referral App 2020-01-27T09:32:31-06:00 43012983703 1 2019-04-01T18:47:00-05:00 0 0 Go to Notification Settings From the merchant portal, choose Settings from the navigation menu, and Notifications from the dropdown menu. Choose the Notification to Restore Find the section for Customer Emails or Admin Notifications (whichever one you would like to restore) and then click on the name of the notification, which will be shown in blue text. In the example, I am restoring the Welcome Email. Restore the Template After clicking the blue text, the Notification Editor will pop up. Press the red Restore Default button at the bottom, and the template will be returned to its original state (any customizations you have added will be lost). Save Your Changes Don't forget to press the Save button. Related Links: Send Test Notifications • Customer Email Settings • Admin Notification Settings <h3><strong>Go to Notification Settings</strong></h3> <p>From the merchant portal, choose <strong>Settings</strong> from the navigation menu, and <strong>Notifications</strong> from the dropdown menu.<br><br></p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/200778529/Notifications-tab.png" alt=""><br><br></p> <h3><strong>Choose the Notification to Restore</strong></h3> <p>Find the section for Customer Emails or Admin Notifications (whichever one you would like to restore) and then click on the name of the notification, which will be shown in blue text. <em>In the example, I am restoring the Welcome Email.<br><br></em></p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/200853015/customer-emails.png" alt=""></p> <h3><strong><br>Restore the Template</strong></h3> <p>After clicking the blue text, the Notification Editor will pop up. Press the red <strong>Restore Default</strong> button at the bottom, and the template will be returned to its original state (any customizations you have added will be lost).<br><br></p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/200853055/restore-default.png" alt=""></p> <h3><strong><br>Save Your Changes</strong></h3> <p>Don't forget to press the <strong>Save </strong>button.</p> <hr> <div>Related Links: <a href="https://help.cratejoy.com/hc/en-us/articles/201871399-Send-Test-Notifications" data-cke-saved-href="http://www.cratejoy.com/help/notifications/send-test-notifications">Send Test Notifications</a> • <a href="https://help.cratejoy.com/hc/en-us/articles/204194765-Custom-Email-Notifications" data-cke-saved-href="http://www.cratejoy.com/help/notifications/customer-email-settings">Customer Email Settings</a> • <a href="https://help.cratejoy.com/hc/en-us/articles/202717635-Admin-Notification-Settings" data-cke-saved-href="http://www.cratejoy.com/help/notifications/admin-notification-settings">Admin Notification Settings</a> </div> 43000552395 132 43000495507 2019-04-01T18:47:00-05:00 43012983703 27 2 0 0 Restoring Email Templates 2020-01-27T09:32:31-06:00 43012983703 1 2019-04-01T18:47:36-05:00 1 0 Go to Notification Settings From the merchant portal, choose Settings from the navigation menu, and Notifications from the dropdown menu. Choose a Notification to Test Find the section for Customer Emails or Admin Notifications (whichever one you would like to test) and then click on the name of the notification, which will be shown in blue text. In the example, I am testing the Welcome Email. Send Test Email After clicking the blue text, the Notification Editor will pop up. Press the blue Send Test Email button at the bottom, and a test email will be sent to the email address on file for your store. <p class="note warning"><strong>Go to Notification Settings</strong></p> <p>From the merchant portal, choose <strong>Settings</strong> from the navigation menu, and <strong>Notifications</strong> from the dropdown menu.<br><br></p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/200778359/Notifications-tab.png" alt=""><br><br></p> <h3><strong>Choose a Notification to Test</strong></h3> <p>Find the section for Customer Emails or Admin Notifications (whichever one you would like to test) and then click on the name of the notification, which will be shown in blue text. <em>In the example, I am testing the Welcome Email.<br><br></em></p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/200852855/customer-emails.png" alt=""></p> <h3><strong><br>Send Test Email</strong></h3> <p>After clicking the blue text, the Notification Editor will pop up. Press the blue <strong>Send Test Email</strong> button at the bottom, and a test email will be sent to the email address on file for your store.<br><br></p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/200852915/send-test-email.png" alt=""><br><br></p> <p> </p> <div> </div> 43000552395 166 43000495512 2019-04-01T18:47:36-05:00 43012983703 28 2 1 0 Sending Test Notifications 2020-01-27T09:32:31-06:00 43012983703 1 2019-04-01T18:47:36-05:00 0 0 This article applies to the new and old designer. Not sure which designer you have? Check here. Normally the selected country is equal to that of your own country in the address of your store. This article will describe how to set this equal to a new country. To find the list of country codes you can inspect the page or view the source of the selector you are editing, as seen below: In the Code Editor, navigate to components > Checkout > and click Add New. Name the new file `component.js`and click save. Now, add the following lines of code (Example here is setting country = United Kingdom): <script type='text/javascript'> var adjust_checkout = function(){ $(".country-selector").val("GB"); $("#card_country").val("GB"); }; $( document ).ready( function(){ if($('#city').val()==''){ adjust_checkout(); } }); </script> If your theme does not have a `components` folder, this means you're using an old theme. To add the needed Javascript to an old theme, please refer to this doc: Adding Javascript. The Javascript you will use is the same as above, you will just need to add it to your `/html/checkout.html` file instead and include `{% block page_javascript %}` on the first line and `{% endblock %}` on the last line. <p class="note info">This article applies to the <strong>new and old</strong> <strong>designer</strong>. Not sure which designer you have? <a href="https://help.cratejoy.com/hc/en-us/articles/211679366-Do-I-have-the-new-designer-or-the-old-designer-">Check here</a>.</p> <p>Normally the selected country is equal to that of your own country in the address of your store. This article will describe how to set this equal to a new country.<br><br>To find the list of country codes you can inspect the page or view the source of the selector you are editing, as seen below:<br><img src="https://help.cratejoy.com/hc/en-us/article_attachments/201992979/ModifyingCountry.png" alt="" width="715" height="322"> </p> <p>In the Code Editor, navigate to components &gt; Checkout &gt; and click Add New. Name the new file `component.js`and click save. Now, add the following lines of code (Example here is setting country = United Kingdom):</p> <pre><code> &lt;script type='text/javascript'&gt; var adjust_checkout = function(){ $(".country-selector").val("GB"); $("#card_country").val("GB"); }; $( document ).ready( function(){ if($('#city').val()==''){ adjust_checkout(); } }); &lt;/script&gt; </code></pre> <p>If your theme does not have a `components` folder, this means you're using an old theme. To add the needed Javascript to an old theme, please refer to this doc: <a href="dashboard.zopim.com/?lang=en-us#visualization/state" target="_blank">Adding Javascript</a>. The Javascript you will use is the same as above, you will just need to add it to your `/html/checkout.html` file instead and include `<span class="cm-tag">{%</span><span class="cm-keyword"> block</span> <span class="cm-variable">p</span><span class="cm-variable">a</span><span class="cm-variable">g</span><span class="cm-variable">e</span><span class="cm-variable">_</span><span class="cm-variable">j</span><span class="cm-variable">a</span><span class="cm-variable">v</span><span class="cm-variable">a</span><span class="cm-variable">s</span><span class="cm-variable">c</span><span class="cm-variable">r</span><span class="cm-variable">i</span><span class="cm-variable">p</span><span class="cm-variable">t</span> <span class="cm-tag">%}` on the first line and `</span><span class="cm-tag">{%</span><span class="cm-keyword"> endblock</span> <span class="cm-tag">%}` on the last line. </span></p> 43000552395 151 43000495513 2019-04-01T18:47:36-05:00 43012983703 29 2 0 0 Setting a Default Country at Checkout 2020-01-27T09:32:31-06:00 43012983703 1 2019-04-01T18:47:36-05:00 0 1 Go to Shipping Settings From the merchant portal, choose Settings from the navigation menu, and Shipping from the dropdown menu. Choose a Country Find the section for Rate Rules, and press the Add Country button. If there are currently no countries present, then the section will prompt to create one. If there are already countries added, then the button is on the right labeled + Country. A country can now be selected by typing the country you are going to restrict in the entry field, and then press the green Add Country button. If you want all countries expect yours to be restricted, type Rest of World into the entry field. Add Shipping Rule To Restrict A Country At bottom right of the selected country tab, press the green Add Country Rule button. A dialog box will appear, and you will have the ability to choose the Restrict this Country rule. Once Restrict this Country is selected, press the green Add New Rule button to save your rule. Checkouts will now be restricted for this country. <p><strong>Go to Shipping Settings</strong></p> <p>From the merchant portal, choose <strong>Settings</strong> from the navigation menu, and <strong>Shipping</strong> from the dropdown menu.</p> <p> </p> <p><span class="wysiwyg-font-size-large"><strong><img src="https://help.cratejoy.com/hc/en-us/article_attachments/203884523/settings_panel.png" alt=""></strong></span></p> <p> </p> <p> </p> <p>Choose a Country</p> <p>Find the section for <strong>Rate Rules</strong>, and press the <strong>Add Country </strong>button. If there are currently no countries present, then the section will prompt to create one.</p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/203884533/add_country_empty.png" alt=""></p> <p> </p> <p>If there are already countries added, then the button is on the right labeled <strong>+ Country</strong>.</p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/203884553/add_country_existing.png" alt=""></p> <p> </p> <p>A country can now be selected by typing the country you are going to restrict in the entry field, and then press the green <strong>Add Country</strong> button. If you want all countries expect yours to be restricted, type <strong>Rest of World</strong> into the entry field.</p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/203669806/add_country_modal.png" alt=""></p> <p> </p> <p><span class="wysiwyg-font-size-large"><strong>Add Shipping Rule To Restrict A Country</strong></span></p> <p><span class="wysiwyg-font-size-medium">At bottom right of the selected country tab, press the green <strong>Add Country Rule</strong> button.</span></p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/203669826/add_rule_link.png" alt=""></p> <p> </p> <p>A dialog box will appear, and you will have the ability to choose the Restrict this Country rule.</p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/203669836/add_restrict_rule_modal.png" alt=""></p> <p> </p> <p>Once <strong>Restrict this Country</strong> is selected, press the green <strong>Add New Rule </strong>button to save your rule. Checkouts will now be restricted for this country.</p> 43000552395 328 43000495514 2019-04-01T18:47:36-05:00 43012983703 30 2 0 1 Setting Global Shipping Rules 2020-01-27T09:32:31-06:00 43012983703 1 2019-04-01T18:47:36-05:00 0 2 Google Analytics is a service offered by Google that generates detailed statistics about a website's traffic and traffic sources and measures conversions and sales. Once Google Analytics is integrated into your store, you'll be able to find and track information like what percentage of people checkout on your store from a desktop or mobile device and how many unique impressions your store gets per day. This is very useful information for optimizing your store and checkout flow to get more people converting to paying customers. 1. Get your GA Token You’ll need to get a GA account, so head to http://www.google.com/analytics/ and set up an acount. After you set up your account, you’ll get a GA token that looks like: “UA-XXXXXxxx-X” 2. Log in to the merchant portal and navigate to the ‘Design’ section 3. On your published theme select ‘Designer’: 4. Click on the ‘SEO Settings’ button in the designer: 5. Click on the ‘Site Settings’ tab: 6. Add your GA Token: 7. Next Enable E-Commerce Tracking: After completing these first 7 steps, you should start seeing tracking data in your GA portal. 8. Enabling Google Analytics for Ecommerce There is one final step required inside of your Google Analytics dashboard to get Ecommerce to work correctly. The documented steps for this are available HERE, and an image of the setting can be found below: Ecommerce tracking is only available for custom storefronts and is not available for Marketplace listings. Additional Resources: Google Analytics Help Center <p>Google Analytics is a service offered by Google that generates detailed statistics about a website's traffic and traffic sources and measures conversions and sales.</p> <p>Once Google Analytics is integrated into your store, you'll be able to find and track information like what percentage of people checkout on your store from a desktop or mobile device and how many unique impressions your store gets per day. This is very useful information for optimizing your store and checkout flow to get more people converting to paying customers.</p> <hr> <p><span class="wysiwyg-font-size-large">1. Get your GA Token</span></p> <p>You’ll need to get a GA account, so head to <a href="http://www.google.com/analytics/">http://www.google.com/analytics/</a> and set up an acount. After you set up your account, you’ll get a GA token that looks like: “UA-XXXXXxxx-X”</p> <p> <span class="wysiwyg-font-size-large">2. Log in to the merchant portal and navigate to the ‘Design’ section</span></p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/209190443/Screen_Shot_2016-10-19_at_2.41.38_PM.png" alt=""></p> <p><span class="wysiwyg-font-size-large"> 3. On your published theme select ‘Designer’:</span></p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/209220186/Screen_Shot_2016-10-19_at_2.30.10_PM.png" alt=""></p> <p> <span class="wysiwyg-font-size-large">4. Click on the ‘SEO Settings’ button in the designer:</span></p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/209220126/Screen_Shot_2016-10-19_at_2.29.29_PM.png" alt=""></p> <p> <span class="wysiwyg-font-size-large">5. Click on the ‘Site Settings’ tab:</span></p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/209220166/Screen_Shot_2016-10-19_at_2.29.47_PM.png" alt=""></p> <p> <span class="wysiwyg-font-size-large">6. Add your GA Token:</span></p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/209190823/ga-screenshot.png" alt=""></p> <p> <span class="wysiwyg-font-size-large">7. Next Enable E-Commerce Tracking:</span></p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/209221026/ga-screenshot.png" alt=""></p> <p>After completing these first 7 steps, you should start seeing tracking data in your GA portal.</p> <p><span class="wysiwyg-font-size-large">8. Enabling Google Analytics for Ecommerce</span> </p> <p>There is one final step required inside of your Google Analytics dashboard to get Ecommerce to work correctly. The documented steps for this are available <a href="https://support.google.com/analytics/answer/6032539?hl=en">HERE</a>, and an image of the setting can be found below:</p> <p><img style="display: none !important;" src="https://help.cratejoy.com/hc/en-us/article_attachments/202517129/Google_Analytics_ecom_on.jpg" alt="" width="614" height="437"></p> <p class="note info">Ecommerce tracking is only available for custom storefronts and is not available for Marketplace listings.</p> <p> <span class="wysiwyg-font-size-large">Additional Resources:</span></p> <p><a href="https://support.google.com/analytics/?hl=en#topic=3544906">Google Analytics Help Center</a></p> 43000552395 561 43000495515 2019-04-01T18:47:36-05:00 43012983703 31 2 0 2 Setting Up Google Analytics on your Storefront 2020-01-27T09:32:31-06:00 43012983703 1 2019-04-01T18:47:37-05:00 0 0 Most Internet Service Providers (ISPs), like Google, Yahoo, and Microsoft, use SPF authentication as a way to scan incoming emails for spam or spoofed addresses. Emails that fail Sender Policy Framework (SPF) authentication are more likely to arrive in a spam or junk folder. To help ensure your emails to your subscribers reach your recipients’ inboxes and to make your store look more professional, you can set up custom SPF authentication for your custom domain. In this article, you’ll learn how to setup SPF in your DNS records. Benefits of Custom Domain Authentication Authenticating your own domain has three important benefits. It removes the default Cratejoy authentication information (e.g "via m70-73.cratejoy.com” or “on behalf of m70-73.cratejoy.com”) that shows up next to your campaign’s From name in certain email clients. It causes email clients like Gmail to automatically load images, rather than asking your subscribers to allow them every time. It can help your campaigns arrive in subscriber inboxes, rather than spam or junk folders. Do I need custom domain authentication? Before you authenticate your domain with SPF, review these questions to make sure it’s a good fit. Is your Cratejoy From email address associated with your email domain, rather than a public webmail address like gmail.com or hotmail.com? Are you or your IT team able to access and modify your DNS settings? Do some email clients automatically block images in your notifications that come from Cratejoy? Do your delivered email notifications show “on behalf of m70-73.cratejoy.com” or “via m70-73.cratejoy.com” in the sender details section? If you answered yes to all or most of these questions, custom authentication is a good fit for you. If you answered no to most of these questions, you probably don't need to set up SPF authentication at this time. Before You Start Here are some things to know before you begin this process. Custom domain authentication is optional for Cratejoy merchants and must be set up by them. Learn more about setting up a custom domain. To set up authentication, you need to change some account settings with your custom domain provider. This process varies a lot based on the hosting provider (like GoDaddy or NameCheap), domain registrar, or DNS provider you use, so we recommend you contact your provider DIRECTLY or search their help site for instructions. Domain updates can sometimes take up to 72 hours to process. Not all ISPs use SPF for authentication but most major ISPs do that subscribers use as their email provider. MailChimp has a great table of which email providers support what. Most people find that adding SPF solves ~99% of their email deliverability problems. About DNS Record Changes To authenticate your domain, navigate to your domain provider’s site. Then, use the the SPF information from Cratejoy (listed below) to update your DNS records. Domain providers use different names for the page where you’ll update the DNS record, like cPanel, Zone Editor, Zone File Settings, Manage Domains, Domain Manager, DNS Manager, or something similar. Example TXT Record for SPF Here’s an approximate example of what your TXT record will need to look like to set up SPF authentication. Remember, when you edit your own records, these columns and their labels may look different. Record Type Name Value/Data TTL TXT Record yoursite.com v=spf1 include:m70-73.cratejoy.com ~all Default The URLs above are examples only. Replace “yoursite.com” with the domain you want to authenticate. SPF Tips SPF should be set up with a TXT record, rather than an SPF record. Avoid creating more than one TXT record for SPF. However, you can create multiple values in the same record with an include statement. Example: v=spf1 include:servers.mcsv.net include:m70-73.cratejoy.com ~all Depending on your provider, you may need to add quotation marks around your entire SPF record. Example: “v=spf1 include:m70-73.cratejoy.com ~all” After you get your SPF TXT record all set up in your DNS settings, then try using a free online SPF checker (e.g. MXToolBox SPF checker) to make sure that yours is working properly. How to Edit DNS Records in Common Domain Providers Here are some instructions for editing DNS records with popular domain providers. If your service isn’t listed here, log in to your provider’s site and search their help documents, or contact their customer support team. 1&1: Add or Remove TXT Records A Small Orange: DNS Bluehost: Modify a DNS record Cloudflare: SPF Dreamhost: SPF GoDaddy: Plesk Panel 9, Plesk Panel 10 Google Domains: DNS Basics Hostgator: Manage DNS records HostMonster: Modify your DNS records Hover: Edit DNS Record Namecheap: SPF Network Solutions: Edit DNS Record Squarespace: Advanced DNS Settings After records are entered into your DNS correctly, your domain should authenticate within 48-72 hours, or sooner. Troubleshooting If you've entered all records correctly and your authentication isn’t working right away, there typically isn’t a cause for concern. You may need to wait a bit longer since it can take time for servers to recognize your changes. If you still experience problems after waiting a few days, reach out to your domain provider’s help site for tips on troubleshooting DNS records in their service. Cratejoy does NOT have the ability to integrate and use DomainKeys Identified Mail (DKIM) authentication at the moment. If you'd like to see Cratejoy add this ability, please add your upvote and comment to the DKIM on Cratejoy idea. <p>Most Internet Service Providers (ISPs), like Google, Yahoo, and Microsoft, use SPF authentication as a way to scan incoming emails for spam or spoofed addresses. Emails that fail Sender Policy Framework (<a href="https://en.wikipedia.org/wiki/Sender_Policy_Framework" target="_blank">SPF</a>) authentication are more likely to arrive in a spam or junk folder.</p> <p>To help ensure your emails to your subscribers reach your recipients’ inboxes and to make your store look more professional, you can set up custom SPF authentication for your custom domain.</p> <p>In this article, you’ll learn how to setup SPF in your DNS records.</p> <p> </p> <h3><strong>Benefits of Custom Domain Authentication</strong></h3> <p>Authenticating your own domain has three important benefits.</p> <ul> <li> <p>It removes the default Cratejoy authentication information (e.g "via m70-73.cratejoy.com” or “on behalf of m70-73.cratejoy.com”) that shows up next to your campaign’s <em>From name </em>in certain email clients.</p> </li> <li> <p>It causes email clients like Gmail to automatically load images, rather than asking your subscribers to allow them every time.</p> </li> <li> <p>It can help your campaigns arrive in subscriber inboxes, rather than spam or junk folders.</p> </li> </ul> <p> </p> <h3><strong>Do I need custom domain authentication?</strong></h3> <p>Before you authenticate your domain with SPF, review these questions to make sure it’s a good fit.</p> <ul> <li> <p>Is your Cratejoy <em>From email address</em> associated with your email domain, rather than a public webmail address like gmail.com or hotmail.com?</p> </li> <li> <p>Are you or your IT team able to access and modify your <a href="https://en.wikipedia.org/wiki/Domain_Name_System">DNS</a> settings?</p> </li> <li> <p>Do some email clients automatically block images in your notifications that come from Cratejoy?</p> </li> <li> <p>Do your delivered email notifications show “on behalf of m70-73.cratejoy.com” or “via m70-73.cratejoy.com” in the sender details section?</p> </li> </ul> <p>If you answered yes to all or most of these questions, custom authentication is a good fit for you. If you answered no to most of these questions, you probably don't need to set up SPF authentication at this time.</p> <h2> </h2> <h2><strong>Before You Start</strong></h2> <p>Here are some things to know before you begin this process.</p> <ul> <li> <p>Custom domain authentication is optional for Cratejoy merchants and must be set up by them. <a href="https://help.cratejoy.com/hc/en-us/articles/210062683">Learn more about setting up a custom domain.</a></p> </li> <li> <p>To set up authentication, you need to change some account settings with your custom domain provider. This process varies a lot based on the hosting provider (like GoDaddy or NameCheap), domain registrar, or DNS provider you use, so we recommend you contact your provider DIRECTLY or search their help site for instructions.</p> </li> <li> <p>Domain updates can sometimes take up to 72 hours to process.</p> </li> <li>Not all ISPs use SPF for authentication but most major ISPs do that subscribers use as their email provider. <a href="http://mailchimp.com/about/authentication/">MailChimp has a great table of which email providers support what</a>. Most people find that adding SPF solves ~99% of their email deliverability problems.</li> </ul> <h2> </h2> <h2><strong>About DNS Record Changes </strong></h2> <p>To authenticate your domain, navigate to your domain provider’s site. Then, use the the SPF information from Cratejoy (listed below) to update your DNS records.</p> <p>Domain providers use different names for the page where you’ll update the DNS record, like cPanel, Zone Editor, Zone File Settings, Manage Domains, Domain Manager, DNS Manager, or something similar.</p> <p> </p> <h3><strong>Example TXT Record for SPF</strong></h3> <p>Here’s an approximate example of what your TXT record will need to look like to set up SPF authentication. Remember, when you edit your own records, these columns and their labels may look different.</p> <table style="height: 117px; border-color: #000000;" border="3" width="541"> <tbody> <tr> <td class="wysiwyg-text-align-center"> <h3><strong>Record Type</strong></h3> </td> <td class="wysiwyg-text-align-center"> <h3><strong>Name</strong></h3> </td> <td class="wysiwyg-text-align-center"> <h3><strong>Value/Data</strong></h3> </td> <td class="wysiwyg-text-align-center"> <h3><strong>TTL</strong></h3> </td> </tr> <tr> <td class="wysiwyg-text-align-center">TXT Record</td> <td class="wysiwyg-text-align-center">yoursite.com</td> <td class="wysiwyg-text-align-center">v=spf1 include:m70-73.cratejoy.com ~all</td> <td class="wysiwyg-text-align-center">Default</td> </tr> </tbody> </table> <p class="note info">The URLs above are examples only. Replace <strong>“yoursite.com”</strong> with the domain you want to authenticate.</p> <p> </p> <h4><strong>SPF Tips</strong></h4> <ul> <li> <p>SPF should be set up with a TXT record, rather than an <a href="https://mxtoolbox.com/problem/spf/spf-record-deprecated" target="_blank">SPF record</a>.</p> </li> <li> <p>Avoid creating more than one TXT record for SPF. However, you can create multiple values in the same record with an include statement. <br><br>Example:</p> </li> </ul> <pre>v=spf1 include:servers.mcsv.net include:m70-73.cratejoy.com ~all</pre> <ul> <li>Depending on your provider, you may need to add quotation marks around your entire SPF record. <br><br>Example:</li> </ul> <pre>“v=spf1 include:m70-73.cratejoy.com ~all”</pre> <ul> <li>After you get your SPF TXT record all set up in your DNS settings, then try using a free online SPF checker (<a href="http://mxtoolbox.com/spf.aspx">e.g. MXToolBox SPF checker</a>) to make sure that yours is working properly.</li> </ul> <p> </p> <h3><strong>How to Edit DNS Records in Common Domain Providers</strong></h3> <p>Here are some instructions for editing DNS records with popular domain providers. If your service isn’t listed here, log in to your provider’s site and search their help documents, or contact their customer support team.</p> <p>1&amp;1: <a href="http://help.1and1.com/domains-c36931/manage-domains-c79822/dns-c37586add-or-remove-txt-records-a792509.html" target="_blank">Add or Remove TXT Records</a></p> <p>A Small Orange: <a href="https://kb.asmallorange.com/customer/portal/topics/637089-domains-dns/articles" target="_blank">DNS</a></p> <p>Bluehost: <a href="https://my.bluehost.com/cgi/help/559" target="_blank">Modify a DNS record</a></p> <p>Cloudflare: <a href="https://support.cloudflare.com/hc/en-us/articles/200168626-How-do-I-add-a-SPF-record-" target="_blank">SPF</a></p> <p>Dreamhost: <a href="http://wiki.dreamhost.com/SPF" target="_blank">SPF</a></p> <p>GoDaddy: <a href="http://support.godaddy.com/help/article/198/setting-up-dns-with-your-parallels-plesk-panel-9-server-and-domain-with-us" target="_blank">Plesk Panel 9</a>, <a href="http://support.godaddy.com/help/article/6891/setting-up-dns-with-your-parallels-plesk-panel-10-server-and-domain-with-us" target="_blank">Plesk Panel 10</a></p> <p>Google Domains: <a href="https://support.google.com/a/answer/48090?hl=en" target="_blank">DNS Basics</a></p> <p>Hostgator: <a href="http://support.hostgator.com/articles/hosting-guide/lets-get-started/dns-name-servers/manage-dns-records-with-hostgatorenom" target="_blank">Manage DNS records</a></p> <p>HostMonster: <a href="https://my.hostmonster.com/cgi/help/559" target="_blank">Modify your DNS records</a></p> <p>Hover: <a href="https://help.hover.com/entries/21204757-how-to-edit-dns-records-a-cname-mx-txt-and-srv" target="_blank">Edit DNS Record</a></p> <p>Namecheap: <a href="https://www.namecheap.com/support/knowledgebase/article.aspx/9214/31/email-authentication-tool-in-cpanel-spf-records" target="_blank">SPF</a></p> <p>Network Solutions: <a href="http://www.networksolutions.com/support/how-to-manage-advanced-dns-records/" target="_blank">Edit DNS Record</a></p> <p>Squarespace: <a href="https://support.squarespace.com/hc/en-us/articles/205812348-Opening-Advanced-DNS-settings" target="_blank">Advanced DNS Settings</a></p> <p>After records are entered into your DNS correctly, your domain should authenticate within 48-72 hours, or sooner.</p> <p> </p> <h2><strong>Troubleshooting</strong></h2> <p>If you've entered all records correctly and your authentication isn’t working right away, there typically isn’t a cause for concern. You may need to wait a bit longer since it can take time for servers to recognize your changes.</p> <p>If you still experience problems after waiting a few days, reach out to your domain provider’s help site for tips on troubleshooting DNS records in their service.</p> <p> </p> <p>Cratejoy does <strong>NOT</strong> have the ability to integrate and use DomainKeys Identified Mail (<a href="https://en.wikipedia.org/wiki/DomainKeys_Identified_Mail">DKIM</a>) authentication at the moment. If you'd like to see Cratejoy add this ability, <a href="https://cratejoy.ideas.aha.io/ideas/CJPLATFORM-I-84">please add your upvote and comment to the DKIM on Cratejoy idea</a>.</p> <p> </p> 43000552395 285 43000495517 2019-04-01T18:47:37-05:00 43012983703 32 2 0 0 Setting up SPF Authentication 2020-01-27T09:32:32-06:00 43012983703 1 2019-04-01T18:47:38-05:00 2 2 If you happen to find yourself in the enviable position of having sold too many subscription boxes, you can temporarily disable selling more subscriptions store-wide while keeping your store available. Customers will still be allowed to claim previously bought gifts, purchase one-time products, and reactivate cancelled subscriptions. Enable Sold-Out Mode From the merchant dashboard go to Settings -> General. Toggle the Sold Out switch on or off. When your store is in sold out mode, all links to subscription products will be redirected to sold-out.html. Customized Sold-out Experience You have full control over the default appearance of the sold out page via the code editor (html/sold-out.html) or within the designer. You could integrate with a email collection form to capture email addresses while you're in sold out mode. We recommend using Mailchimp or SumoMe. <p>If you happen to find yourself in the enviable position of having sold too many subscription boxes, you can temporarily disable selling more subscriptions store-wide while keeping your store available.</p> <p class="note info">Customers will still be allowed to claim previously bought gifts, purchase one-time products, and reactivate cancelled subscriptions.</p> <p> </p> <p><span class="wysiwyg-font-size-large"><strong>Enable Sold-Out Mode</strong></span></p> <p>From the merchant dashboard go to Settings -&gt; General.<br><br><img src="https://help.cratejoy.com/hc/en-us/article_attachments/202388965/General-Settings.png" alt=""></p> <p><br>Toggle the Sold Out switch on or off.<br><br><br><img src="https://help.cratejoy.com/hc/en-us/article_attachments/202349009/Screen_Shot_2015-05-18_at_12.09.52_PM.png" alt=""></p> <p><span class="wysiwyg-font-size-medium"><br>When your store is in sold out mode, all links to subscription products will be redirected to sold-out.html. <em><span class="wysiwyg-color-red90"> </span></em></span></p> <p><span class="wysiwyg-font-size-medium"><em><span class="wysiwyg-color-red90"> </span></em></span> </p> <p><span class="wysiwyg-font-size-medium wysiwyg-color-black"><span class="wysiwyg-font-size-large"><strong>Customized Sold-out Experience</strong></span><br></span></p> <p> </p> <p><span class="wysiwyg-font-size-medium wysiwyg-color-black">You have full control over the default appearance of the sold out page via the code editor (html/sold-out.html) or within the designer. </span></p> <p>You could integrate with a email collection form to capture email addresses while you're in sold out mode. We recommend using Mailchimp or SumoMe. </p> <p> </p> <p> </p> <p> </p> 43000552395 507 43000495529 2019-04-01T18:47:38-05:00 43012983703 35 2 2 2 Sold Out Mode 2020-01-27T09:32:32-06:00 43012983703 1 2019-04-01T18:47:39-05:00 0 0 Cratejoy supports all modern browsers, including: Chrome Firefox Safari for Mac 10+ Safari for iOS 9+ Opera <p>Cratejoy supports all modern browsers, including:</p> <ul> <li><span style="line-height: 1.5;">Chrome</span></li> <li><span style="line-height: 1.5;">Firefox</span></li> <li><span style="line-height: 1.5;">Safari for Mac 10+</span></li> <li>Safari for iOS 9+</li> <li>Opera</li> </ul> 43000552395 80 43000495535 2019-04-01T18:47:39-05:00 43012983703 36 2 0 0 Supported Browsers 2020-01-27T09:32:32-06:00 43012983703 1 2019-04-01T18:47:40-05:00 0 0 We recommend you make a copy of your design any time you're going to make sweeping changes to the look and feel of your store. To make a copy of your design, click on the Design tab. At the top of the design page, you can see your currently-installed design. Before making changes (especially in the code editor, but also in the designer) it's a good idea to make a copy or your currently-published design. This will create an unpublished copy of your design. You can work on your unpublished copy of your theme in the designer or code editor, and publish it when it's ready to go live. After you hit the publish button, the copy will be your live, published design. You can always clean up old copies of your theme with the delete button. Deletion of a theme copy is permanent, but will not affect other copies of that theme. FAQ How do I install new designs on my store? See our help article on installing new designs. How do I get started with the designer? See our help article on getting started with the designer. <p>We recommend you make a copy of your design any time you're going to make sweeping changes to the look and feel of your store.</p> <p>To make a copy of your design, click on the Design tab.</p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/200751189/design-tab.png" alt=""></p> <p> </p> <p>At the top of the design page, you can see your currently-installed design. Before making changes (especially in the code editor, but also in the designer) it's a good idea to make a copy or your currently-published design.</p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/200751299/make-a-copy.png" alt="">This will create an unpublished copy of your design.</p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/200837025/unpub.png" alt=""></p> <p>You can work on your unpublished copy of your theme in the designer or code editor, and publish it when it's ready to go live.</p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/200751319/publish-it.png" alt=""></p> <p>After you hit the publish button, the copy will be your live, published design.</p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/200837035/published.png" alt=""></p> <p>You can always clean up old copies of your theme with the delete button. Deletion of a theme copy is permanent, but will not affect other copies of that theme.</p> <p> </p> <p><strong><span class="wysiwyg-font-size-large">FAQ</span></strong></p> <p><strong>How do I install new designs on my store?</strong></p> <p><em>See our help article on <a href="https://help.cratejoy.com/hc/en-us/articles/201871299-Switch-Theme-Designs">installing new designs</a>.</em></p> <p> </p> <p><strong>How do I get started with the designer?</strong></p> <p><em>See our help article on <a href="https://help.cratejoy.com/hc/en-us/articles/201873879-Getting-Started-with-the-Designer">getting started with the designer</a>.</em></p> 43000552395 132 43000495539 2019-04-01T18:47:40-05:00 43012983703 37 2 0 0 Testing Store Changes 2020-01-27T09:32:32-06:00 43012983703 1 2019-04-01T18:47:41-05:00 0 0 If your customer says that they aren't receiving emails, the first step is double-check that the email failed to send. If you navigate to the Notification list page in the merchant portal, you can view all your "Failed" notifications by clicking on the "Failed" filter at the top. If there's a specific notification that you're looking for, you can even search for the email address in question. Once you can confirm that the system has marked the notification as failed, it's time to figure out why exactly that notification failed to send. The two most common cases for a notification: The Customer Entered the Wrong Email Often times, customers will mis-type a single character in their email address. For example, "gmail.con" should obviously be "gmail.com" Many slight changes to an email like this account for the majority of failed notifications. The Customer's Email Server Rejected the Notification Sometimes, the customer's email server might be down for maintenance for an extended period of time. This causes notifications to be marked as failed since we can't get the message to the customer. If you suspect this is the case, check the notification logs for the customer to figure out if any notifications have been successfully delivered to that email address, previously. Still not sure why the customer didn't get the notification? Feel free to shoot an email to our support team and they can look up the exact reason the notification could not be delivered (make sure to let them know what notification you're wondering about) <p class="note warning">If your customer says that they aren't receiving emails, the first step is double-check that the email failed to send.</p><p>If you navigate to the Notification list page in the merchant portal, you can view all your "Failed" notifications by clicking on the "Failed" filter at the top.</p><p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/202527875/notif.png" alt="" class="fr-fic fr-dii"></p><p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/202496659/Cratejoy.png" alt="" class="fr-fic fr-dii"></p><p>If there's a specific notification that you're looking for, you can even search for the email address in question.</p><p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/202496669/Screen_Shot_2015-06-05_at_12.26.51_PM.png" alt="" class="fr-fic fr-dii"></p><p>Once you can confirm that the system has marked the notification as failed, it's time to figure out why exactly that notification failed to send. The two most common cases for a notification:</p><p></p><p><span class="wysiwyg-font-size-medium"><strong>The Customer Entered the Wrong Email</strong></span></p><p><span class="wysiwyg-font-size-large wysiwyg-font-size-medium">Often times, customers will mis-type a single character in their email address. For example, "gmail.con" should obviously be "gmail.com"</span></p><p><span class="wysiwyg-font-size-large wysiwyg-font-size-medium">Many slight changes to an email like this account for the majority of failed notifications.</span></p><p></p><p><strong><span class="wysiwyg-font-size-large wysiwyg-font-size-medium">The Customer's Email Server Rejected the Notification</span></strong></p><p><span class="wysiwyg-font-size-large wysiwyg-font-size-medium">Sometimes, the customer's email server might be down for maintenance for an extended period of time. This causes notifications to be marked as failed since we can't get the message to the customer.</span></p><p>If you suspect this is the case, check the notification logs for the customer to figure out if any notifications have been successfully delivered to that email address, previously.</p><p></p><p><strong>Still not sure why the customer didn't get the notification?</strong></p><p>Feel free to shoot an email to <a href="https://support.cratejoy.com/support/tickets/new">our support team</a> and they can look up the exact reason the notification could not be delivered (make sure to let them know what notification you're wondering about)</p> 43000552395 158 43000495543 2020-01-29T09:53:22-06:00 43012983703 38 2 0 0 Troubleshooting Email Delivery Issues 2020-01-29T09:53:22-06:00 43012983703 1 2019-04-01T18:47:42-05:00 2 0 If you recently received an email from Cratejoy with the subject line "Your Cratejoy Subscription is expiring!" then this document lines out what you can do to fix this issue, what process Cratejoy takes and what this means for your store. How to fix the issue Most of the time, a merchant's credit card on file goes out of date or they deactivate it and forget to update their account with the new one. Updating your credit card with the new and correct information, will make this error go away. You can update your credit card information on your Cratejoy merchant account by: Logging onto your Merchant Portal as my.cratejoy.com Going to the Account tab on the left side navigation and then Payment Info Then enter in the correct card and billing address info and CLICK THE SAVE BUTTON After you update the card, Cratejoy runs the new information the following morning and your Cratejoy subscription will renew and everything should be fine. What happens when I get this email saying "Your Cratejoy Subscription is expiring!": Cratejoy will continue to try to process your credit card once a day (normally in the morning) for 8 days in a row. So that's 8 times that your card will be attempted. If you update your card before the end of those 8 days, just wait until the following morning and the card should go through when we try to process it again and everything should be fine then. During those 8 days of trying to process your card: Your store is NOT closed and should be operating as it was before Orders on your store during those 8 days should continue to be processed as they were before Your subscribers still have full access to your site, their account, and any actions they could normally take on their account like updating their address Nothing should have changed If your card is still declined on the 8th attempt then the following happens: Any active subscription on your account have their renewals turned off so that people don't continue to be charged in the event of an emergency on the merchant's part The store will be closed and will no longer be accessible by the URL if you've been hosting your front-end store with Cratejoy Since the store is closed and no longer accessible, new orders will not go through and be processed Subscribers will not be able to access their accounts and accounts page if you've been hosting your front-end store with Cratejoy After the 8th day, you'll need to contact Cratejoy Support to update your credit card information so that your store is turned back on. Renewals are also automatically shut off when your store gets closed so have support turn your renewals back on as well. For any questions or assistance, please contact Cratejoy Support <p>If you recently received an email from Cratejoy with the subject line "Your Cratejoy Subscription is expiring!" then this document lines out what you can do to fix this issue, what process Cratejoy takes and what this means for your store.</p><p><strong><span class="wysiwyg-font-size-large">How to fix the issue</span></strong></p><p>Most of the time, a merchant's credit card on file goes out of date or they deactivate it and forget to update their account with the new one.</p><p>Updating your credit card with the new and correct information, will make this error go away.</p><p>You can update your credit card information on your Cratejoy merchant account by:</p><ol><li>Logging onto your Merchant Portal as my.cratejoy.com</li><li>Going to the Account tab on the left side navigation and then Payment Info</li><li>Then enter in the correct card and billing address info and CLICK THE SAVE BUTTON</li></ol><p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/204963683/Screen_Shot_2016-06-24_at_3.46.29_PM.png" alt="" class="fr-fic fr-dii"></p><p>After you update the card, Cratejoy runs the new information the following morning and your Cratejoy subscription will renew and everything should be fine.</p><p><span class="wysiwyg-font-size-large"><strong>What happens when I get this email saying "Your Cratejoy Subscription is expiring!":</strong></span></p><ol><li>Cratejoy will continue to <strong>try to process</strong> your credit card <strong>once a day</strong> (normally in the morning) <strong>for</strong> <strong>8 days in a row</strong>. So that's 8 times that your card will be attempted. If you update your card before the end of those 8 days, just wait until the following morning and the card should go through when we try to process it again and everything should be fine then.</li><li>During those 8 days of trying to process your card:</li></ol><ul><li>Your store is NOT closed and should be operating as it was before</li><li>Orders on your store during those 8 days should continue to be processed as they were before</li><li>Your subscribers still have full access to your site, their account, and any actions they could normally take on their account like updating their address</li><li>Nothing should have changed</li><li>If your card is still declined on the 8th attempt then the following happens:<ul><li>Any active subscription on your account have their renewals turned off so that people don't continue to be charged in the event of an emergency on the merchant's part</li><li>The store will be closed and will no longer be accessible by the URL if you've been hosting your front-end store with Cratejoy</li><li>Since the store is closed and no longer accessible, new orders will not go through and be processed</li><li>Subscribers will not be able to access their accounts and accounts page if you've been hosting your front-end store with Cratejoy</li></ul></li><li>After the 8th day, you'll need to contact <a href="https://support.cratejoy.com/support/tickets/new">Cratejoy Support</a> to update your credit card information so that your store is turned back on. Renewals are also automatically shut off when your store gets closed so have support turn your renewals back on as well.</li></ul><p>For any questions or assistance, please contact <a href="https://support.cratejoy.com/support/tickets/new">Cratejoy Support</a></p> 43000552395 161 43000495545 2020-01-29T09:57:28-06:00 43012983703 39 2 2 0 Troubleshooting Past Due Merchant Billing 2020-01-29T09:57:28-06:00 43012983703 1 2019-04-01T18:47:42-05:00 1 2 Sellers can use the tax settings in the Seller Portal to enable automatic tax calculation and to add the applicable tax onto the amount that customers are charged. Cratejoy uses tax information that is updated constantly from Zip-Tax Applicable taxes are calculated using the store address of the seller in conjunction with the shipping address of the customer subscribing for the product. State or local municipality taxes are calculated based on the newest data from Zip-Tax using the relevant shipping address information. Tax calculation is an option for sellers and customers based in the United States only, and not a service available for sellers or customers in other countries. In such situations, many sellers have implemented a successful solution by incorporating the relevant tax into the shipping price - or even in the price of the product itself. For sellers for whom the information provided by Zip-Tax is not sufficient, the available alternative is to disable the feature and not use this tool to calculate and add taxes, and instead incorporate that into the price of the product. To enable the tax calculation feature, Sellers can follow the below instructions, which detail the steps to take within the Seller Control Panel. Go to General Settings From the Seller portal, choose Settings from the navigation menu, and General from the dropdown menu. Turn Sales Tax On or Off Find the section for Taxes, and use the toggle to enable or disable the collection of sales tax. Save Your Changes Press the Save button at the top or bottom of your screen. <p>Sellers can use the tax settings in the Seller Portal to enable automatic tax calculation and to add the applicable tax onto the amount that customers are charged.</p> <p>Cratejoy uses tax information that is updated constantly from <a href="http://zip-tax.com/" target="_blank" rel="noopener noreferrer">Zip-Tax</a></p> <p>Applicable taxes are calculated using the store address of the seller in conjunction with the shipping address of the customer subscribing for the product. State or local municipality taxes are calculated based on the newest data from Zip-Tax using the relevant shipping address information. </p> <p>Tax calculation is an option for sellers and customers based in the United States only, and not a service available for sellers or customers in other countries. In such situations, many sellers have implemented a successful solution by incorporating the relevant tax into the shipping price - or even in the price of the product itself. </p> <p>For sellers for whom the information provided by Zip-Tax is not sufficient, the available alternative is to disable the feature and not use this tool to calculate and add taxes, and instead incorporate that into the price of the product. </p> <p>To enable the tax calculation feature, Sellers can follow the below instructions, which detail the steps to take within the Seller Control Panel. </p> <h3><strong>Go to General Settings</strong></h3> <p>From the Seller portal, choose <strong>Settings</strong> from the navigation menu, and <strong>General</strong> from the dropdown menu.</p> <p><img src="https://help.cratejoy.com/hc/article_attachments/115011662783/Screen_Shot_2017-07-11_at_5.49.18_PM.png" alt="Screen_Shot_2017-07-11_at_5.49.18_PM.png"></p> <p> </p> <h3><strong>Turn Sales Tax On or Off</strong></h3> <p>Find the section for <strong>Taxes</strong>, and use the toggle to enable or disable the collection of sales tax.</p> <p><img src="https://help.cratejoy.com/hc/article_attachments/115011524066/Screen_Shot_2017-07-11_at_5.49.50_PM.png" alt="Screen_Shot_2017-07-11_at_5.49.50_PM.png"><br><br></p> <h3><strong>Save Your Changes</strong></h3> <p>Press the <strong>Save </strong>button at the top or bottom of your screen. </p> <div> </div> 43000552395 473 43000495547 2019-04-01T18:47:42-05:00 43012983703 40 2 1 2 Turning on Sales Tax 2020-01-27T09:32:32-06:00 43012983703 1 2019-04-01T18:47:45-05:00 1 0 Our postage label provider maintains a convenient list of the various package type restrictions, copied below: Predefined Package Name Dimensions Weight Card Min: 3 1/2“ x 5 1/2" Max: 4 1/4” x 6” Must be a flat surface Letter Min: 3 1/2” x 5 1/2” Max: 6 1/8” x 11 1/2” Maximum weight is 3.5 oz. Flat Min: 6 1/8” x 11 1/2” Max: 12 x 15” Maximum weight of 13 oz. Parcel Maximum size is 108" in combined length and girth (distance around the thickest part). Contents for Priority Mail Express, Priority Mail, or Media Mail® must weigh less than 70 lbs. First-ClassTM packages must weigh less than 13 oz. LargeParcel Maximum size is 130" in combined length and width (distance around the thickest part). Contents must weigh less than 70 lbs. IrregularParcel Rolls and tubes up to 26 inches long This predefined parcel includes unwrapped, paper-wrapped, or sleeve-wrapped articles that are not letter-size or flat-size (e.g., catalogs, directories). Articles enclosed in envelopes that are not letter-size, flat-size, or machinable parcels. Contents must weigh less than 70 lbs. FlatRateEnvelope 12-1/2" x 9-1/2" Contents must weigh less than 70 lbs. International Weight limit: 4 lbs. FlatRateLegalEnvelope 15" x 9 1/2" Contents must weigh less than 70 lbs. International Weight limit: 4 lbs. FlatRatePaddedEnvelope 12 1/2" x 9-1/2" Contents must weigh less than 70 lbs. International Weight limit: 4 lbs. FlatRateGiftCardEnvelope 10" x 7" Contents must weigh less than 70 lbs. International Weight limit: 4 lbs. FlatRateWindowEnvelope 10" x 5" Contents must weigh less than 70 lbs. International Weight limit: 4 lbs. FlatRateCardboardEnvelope 12 1/2" x 9-1/2" Contents must weigh less than 70 lbs. International Weight limit: 4 lbs. SmallFlatRateEnvelope 12 1/2" x 9 1/2" Contents must weigh less than 70 lbs. International Weight limit: 4 lbs. SmallFlatRateBox 8 5/8" x 5 3/8" x 1 5/8" Contents must weigh less than 70 lbs. MediumFlatRateBox 11 x 8 1/2 x 5 1/2 Contents must weigh less than 70 lbs. LargeFlatRateBox 12 x 12 x 5 1/2 Contents must weigh less than 70 lbs. RegionalRateBoxA Option 1: 10 1/8 x 7 1/8 x 5 Option 2: 16 1/6 x 11 1/6 x 2 1/2 Contents must weigh less than 15 lbs. RegionalRateBoxB Option 1: 12 1/4 x 10 1/2 x 5 1/2 Option 2: 16 1/4 x 14 1/2 x 3 Contents must weigh less than 20 lbs. RegionalRateBoxC 15 x 12 x 12 Contents must weigh less than 25 lbs. LargeFlatRateBoardGameBox 23-11/16" x 11-3/4" x 3" – Inside 24-1/16" x 11-7/8" x 3-1/8" – Outside Contents must weigh less than 70 lbs. How does Cratejoy calculate shipping? <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/201256219/Screenshot__3_.png" alt="" width="557" height="464"></p> <p>Our postage label provider maintains a convenient list of the various <a href="https://www.easypost.com/usps-package-restrictions">package type restrictions</a>, copied below:</p> <table class="table table-condensed table-striped table-bordered"> <thead> <tr> <th>Predefined Package Name</th> <th>Dimensions</th> <th>Weight</th> </tr> </thead> <tbody> <tr> <td>Card</td> <td> <ul> <li>Min: 3 1/2“ x 5 1/2"</li> <li>Max: 4 1/4” x 6”</li> </ul> </td> <td>Must be a flat surface</td> </tr> <tr> <td>Letter</td> <td> <ul> <li>Min: 3 1/2” x 5 1/2”</li> <li>Max: 6 1/8” x 11 1/2”</li> </ul> </td> <td>Maximum weight is 3.5 oz.</td> </tr> <tr> <td>Flat</td> <td> <ul> <li>Min: 6 1/8” x 11 1/2”</li> <li>Max: 12 x 15”</li> </ul> </td> <td>Maximum weight of 13 oz.</td> </tr> <tr> <td>Parcel</td> <td>Maximum size is 108" in combined length and girth (distance around the thickest part).</td> <td>Contents for Priority Mail Express, Priority Mail, or Media Mail® must weigh less than 70 lbs. First-ClassTM packages must weigh less than 13 oz.</td> </tr> <tr> <td>LargeParcel</td> <td>Maximum size is 130" in combined length and width (distance around the thickest part).</td> <td>Contents must weigh less than 70 lbs.</td> </tr> <tr> <td>IrregularParcel</td> <td> <ul> <li>Rolls and tubes up to 26 inches long</li> <li>This predefined parcel includes unwrapped, paper-wrapped, or sleeve-wrapped articles that are not letter-size or flat-size (e.g., catalogs, directories).</li> <li>Articles enclosed in envelopes that are not letter-size, flat-size, or machinable parcels.</li> </ul> </td> <td>Contents must weigh less than 70 lbs.</td> </tr> <tr> <td>FlatRateEnvelope</td> <td>12-1/2" x 9-1/2"</td> <td> <ul> <li>Contents must weigh less than 70 lbs.</li> <li>International Weight limit: 4 lbs.</li> </ul> </td> </tr> <tr> <td>FlatRateLegalEnvelope</td> <td>15" x 9 1/2"</td> <td> <ul> <li>Contents must weigh less than 70 lbs.</li> <li>International Weight limit: 4 lbs.</li> </ul> </td> </tr> <tr> <td>FlatRatePaddedEnvelope</td> <td>12 1/2" x 9-1/2"</td> <td> <ul> <li>Contents must weigh less than 70 lbs.</li> <li>International Weight limit: 4 lbs.</li> </ul> </td> </tr> <tr> <td>FlatRateGiftCardEnvelope</td> <td>10" x 7"</td> <td> <ul> <li>Contents must weigh less than 70 lbs.</li> <li>International Weight limit: 4 lbs.</li> </ul> </td> </tr> <tr> <td>FlatRateWindowEnvelope</td> <td>10" x 5"</td> <td> <ul> <li>Contents must weigh less than 70 lbs.</li> <li>International Weight limit: 4 lbs.</li> </ul> </td> </tr> <tr> <td>FlatRateCardboardEnvelope</td> <td>12 1/2" x 9-1/2"</td> <td> <ul> <li>Contents must weigh less than 70 lbs.</li> <li>International Weight limit: 4 lbs.</li> </ul> </td> </tr> <tr> <td>SmallFlatRateEnvelope</td> <td>12 1/2" x 9 1/2"</td> <td> <ul> <li>Contents must weigh less than 70 lbs.</li> <li>International Weight limit: 4 lbs.</li> </ul> </td> </tr> <tr> <td>SmallFlatRateBox</td> <td>8 5/8" x 5 3/8" x 1 5/8"</td> <td>Contents must weigh less than 70 lbs.</td> </tr> <tr> <td>MediumFlatRateBox</td> <td>11 x 8 1/2 x 5 1/2</td> <td>Contents must weigh less than 70 lbs.</td> </tr> <tr> <td>LargeFlatRateBox</td> <td>12 x 12 x 5 1/2</td> <td>Contents must weigh less than 70 lbs.</td> </tr> <tr> <td>RegionalRateBoxA</td> <td> <ul> <li>Option 1: 10 1/8 x 7 1/8 x 5</li> <li>Option 2: 16 1/6 x 11 1/6 x 2 1/2</li> </ul> </td> <td>Contents must weigh less than 15 lbs.</td> </tr> <tr> <td>RegionalRateBoxB</td> <td> <ul> <li>Option 1: 12 1/4 x 10 1/2 x 5 1/2</li> <li>Option 2: 16 1/4 x 14 1/2 x 3</li> </ul> </td> <td>Contents must weigh less than 20 lbs.</td> </tr> <tr> <td>RegionalRateBoxC</td> <td>15 x 12 x 12</td> <td>Contents must weigh less than 25 lbs.</td> </tr> <tr> <td>LargeFlatRateBoardGameBox</td> <td> <ul> <li>23-11/16" x 11-3/4" x 3" – Inside</li> <li>24-1/16" x 11-7/8" x 3-1/8" – Outside</li> </ul> </td> <td>Contents must weigh less than 70 lbs.</td> </tr> </tbody> </table> <p> </p> <p><a href="https://help.cratejoy.com/hc/en-us/articles/202025729">How does Cratejoy calculate shipping?</a></p> 43000552395 340 43000495570 2019-04-01T18:47:45-05:00 43012983703 41 2 1 0 USPS Package Sizes 2020-01-27T09:32:33-06:00 43012983703 1 2019-04-01T18:47:48-05:00 1 0 At Cratejoy, we want to make sure that both your data and your customer's data remains safe and secure from prying eyes. In order to help protect this data, we employ a security protocol known as SSL that goes into effect when your customers browser certain parts of your store (For more information on SSL, check out this help article). The following pages require SSL: your subscribe flow, the checkout page, pages that add items to the cart, and all customer pages (like the customer "My Account" page). By default, the Cratejoy platform provides the SSL certificate that makes your store secure. This means that, even if you have a custom domain specified, the ".cratejoy.com" domain will be used when customers access parts of your store that require SSL. By doing this automatically you do not have to setup a complicated configuration to make sure your subscribers feel secure when they checkout. Cratejoy handles it for you. <p>At Cratejoy, we want to make sure that both your data and your customer's data remains safe and secure from prying eyes. In order to help protect this data, we employ a security protocol known as <a href="https://help.cratejoy.com/hc/en-us/articles/201871929">SSL</a> that goes into effect when your customers browser certain parts of your store (For more information on SSL, check out <a href="https://help.cratejoy.com/hc/en-us/articles/201871929">this help article</a>). The following pages require SSL: your subscribe flow, the checkout page, pages that add items to the cart, and all customer pages (like the customer "My Account" page).</p> <p>By default, the Cratejoy platform provides the SSL certificate that makes your store secure. <strong>This means that, even if you have a custom domain specified, the ".cratejoy.com" domain will be used when customers access parts of your store that require SSL.</strong></p> <p>By doing this automatically you do not have to setup a complicated configuration to make sure your subscribers feel secure when they checkout. Cratejoy handles it for you. </p> 43000552395 206 43000495587 2019-04-01T18:47:48-05:00 43012983703 42 2 1 0 Why does .cratejoy.com appear in my store's URL? 2020-01-27T09:32:34-06:00 43012983703 1 2019-09-12T14:30:42-05:00 1 0 This article will explain how to disable automatic renewals for your Cratejoy subscription products.  How to Disable Renewals To disable renewals, you will want to be in the General section of your settings here. When the Disable Renewals setting is ON, no automatic renewals will process. You can still use Charge Immediately on individual subscriptions, and new people can sign up, but the nightly renewals will not run. How to Enable Renewals When the Disable Renewals setting is OFF, automatic renewals will process as normal on your scheduled renewal date.  Please note: when re-enabling renewals, any renewals that had been scheduled while you had them disabled will process during the next daily run. <p><br></p><p>This article will explain how to disable automatic renewals for your Cratejoy subscription products. </p><hr><p><strong><span style="font-size: 24px;">How to Disable Renewals<br></span></strong></p><p><br></p><p>To disable renewals, you will want to be in the General section of your settings <a href="https://my.cratejoy.com/settings/" rel="noreferrer noopener" target="_blank"><strong>here</strong></a>.</p><p><br>When the Disable Renewals setting is ON, no automatic renewals will process. You can still use Charge Immediately on individual subscriptions, and new people can sign up, but the nightly renewals will not run.</p><p><br></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43070435378/original/QDGMMo1SKznG6fTpWIRzeEJsdBzu7ZGZ6g.png?1568316318" class="fr-fic fr-dib" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43070435378/original/QDGMMo1SKznG6fTpWIRzeEJsdBzu7ZGZ6g.png?1568316318" data-fileid="43070435378" data-uniquekey="1568316092650" style="width: 657px;"></p><p><br></p><p><strong><span style="font-size: 24px;">How to Enable Renewals<br></span></strong></p><p><br></p><p>When the Disable Renewals setting is OFF, automatic renewals will process as normal on your scheduled renewal date. </p><p><br></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43070435405/original/PfoOZBvhn57Koh_0jIT4N6km6txNCNbRDw.png?1568316328" class="fr-fic fr-dib" data-filelink="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43070435405/original/PfoOZBvhn57Koh_0jIT4N6km6txNCNbRDw.png?1568316328" data-fileid="43070435405" data-uniquekey="1568316092650" style="width: 663px;"></p><p><br></p><p><br></p><p><strong><span style="background-color: rgb(247, 218, 100);">Please note:</span></strong><strong> </strong>when re-enabling renewals, any renewals that had been scheduled while you had them disabled will process during the next daily run.</p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p><p><br></p> 43000552395 233 43000533064 2019-09-12T14:31:31-05:00 43012985404 43 2 1 0 Disabling & Enabling Automatic Renewals 2020-01-27T09:32:35-06:00 43012985404 1 2020-08-26T13:53:34-05:00 0 0 This guide will walk you through how to use the section in your seller portal called Marketplace Settings.  Use Cratejoy’s Marketplace Settings to designate which email address will receive communications about:  Support requests from your subscribers on Cratejoy.com  Marketing and PR opportunities from Cratejoy  To use this feature: log onto your Seller Portal and select Marketplace Settings. Now enter the email addresses you would like to receive each type of communication. Click Save Settings and now you will receive these communications at the designated email address.  If you only have one email address for your business, please enter that email address in each field.  <p class="fd-toc">This guide will walk you through how to use the section in your seller portal called Marketplace Settings. </p><hr><p>Use Cratejoy’s Marketplace Settings to designate which email address will receive communications about: </p><ol><li><p>Support requests from your subscribers on Cratejoy.com </p></li><li><p>Marketing and PR opportunities from Cratejoy </p></li></ol><p>To use this feature: log onto your <a href="https://my.cratejoy.com" rel="noreferrer" target="_blank">Seller Portal</a> and select Marketplace Settings.</p><p><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;"><span style="border:none;display:inline-block;overflow:hidden;width:221px;height:643px;"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43152937301/original/Wnvlz9DHjO0Yp6Y7cqIjzqfL9tPyOYXg0w.png?1598467783" width="221" height="643" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43152937301"></span></span></p><p>Now enter the email addresses you would like to receive each type of communication.</p><p><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;"><span style="border:none;display:inline-block;overflow:hidden;width:624px;height:184px;"><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43152937822/original/K6zFRxCAX_ppTwfSFs5yzkfTJ2nGabL6EQ.png?1598467911" width="624" height="184" class="fr-fic fr-dii" data-attachment="[object Object]" data-id="43152937822"></span></span></p><p>Click <em>Save Settings</em> and now you will receive these communications at the designated email address. </p><p>If you only have one email address for your business, please enter that email address in each field. </p><p><br></p> 43000552395 118 43000592483 2020-08-31T17:07:04-05:00 43081508557 45 2 0 0 Marketplace Settings 2020-08-31T17:07:04-05:00 43012985404