Managing Your Subscription

Viewing Payment Method Associated With Your Subscription
1. Go to Cratejoy.com and log in with your current email address. 2. Once logged in, click on your name in the upper right. From the drop-down menu select O...
Mon, 9 May, 2022 at 11:50 AM
Changing the Payment Method Associated with Your Subscription
1. Go to Cratejoy.com and log in with your current email address. 2. Once logged in, click on your name in the upper right. From the drop-down menu select O...
Fri, 15 Oct, 2021 at 3:38 PM
Changing Variants like Size or Color for Your Subscription
NOTE: When making a change to a variant, this will only apply to unshipped shipments if the price is the same. If the price is different, you will need to...
Fri, 15 Oct, 2021 at 3:37 PM
Changing Your Subscription Term Length
Prepaid subscriptions will continue to renew for the original term length (Month-to-month, 3 Month, 6 Month). If you wish to adjust that term length for fut...
Mon, 9 May, 2022 at 11:50 AM
Modifying Your Cratejoy Subscription
In this article: How to change a variant How to change a product How to change your subscription term How to update or add a new address How to change your ...
Wed, 27 Oct, 2021 at 9:00 AM
Changing Subscription to a Different Product From the Same Seller
NOTE: When making a change to a different product from the same seller, this will only apply to unshipped shipments if the price is the same. If the price...
Fri, 15 Oct, 2021 at 3:38 PM
Understanding When a Subscription Will Ship
In this article: How do I know when my subscription box will ship if I haven't purchased it yet? Where else can I see the shipping policy after I have...
Wed, 27 Oct, 2021 at 9:41 AM
Viewing Orders and Shipments from Previous Months
1. Go to Cratejoy.com and log in with your current email address. 2. Once logged in, click on your name in the upper right. From the drop-down menu select O...
Thu, 28 Oct, 2021 at 3:23 PM
Can You View Subscriptions Purchased From a Seller's Website in Cratejoy Marketplace Account
Cratejoy operates in two primary ways: 1. Cratejoy.com is a curated marketplace hosting independent Sellers who create unique subscription boxes for custom...
Fri, 13 Aug, 2021 at 11:52 AM
Cancelling Your Cratejoy Subscription
You are able to cancel any active Cratejoy Marketplace subscriptions. Keep in mind, this will not issue a refund but simply stop the subscription from renew...
Mon, 9 May, 2022 at 11:51 AM