Cratejoy operates in two primary ways:
1. Cratejoy.com is a curated marketplace hosting independent Sellers who create unique subscription boxes for customers. If you place an order on Cratejoy.com, the order will be visible in your Cratejoy Marketplace account.
2. Cratejoy provides software for Sellers to host a portion of their own independent websites. If you place an order directly on the Seller's independent website, your order details and support requests will be managed by that Seller. These orders will not be visible in your Cratejoy Marketplace account.