You are able to cancel any active Cratejoy Marketplace subscriptions. Keep in mind, this will not issue a refund but simply stop the subscription from renewing in the future. To discuss a refund, you will need to contact the seller directly.

To cancel your Cratejoy Marketplace subscription follow these steps:

1. Go to Cratejoy.com and log in with your current email address.
2. Once logged in, click on your name in the upper right. From the drop-down menu select Orders.

3. You will see your orders are sorted into several tabs: Active Subscriptions, One Time Purchases, Cancelled Subscriptions and Gifts Given.
4. On the specified order, click Manage Subscription.
5. Click Cancel Subscription.

6. Select Reason for Cancelling and provide feedback.

7. Click Confirm and Cancel Subscription.

You're all set!


Still need help? Contact Cratejoy Support for assistance.



Updated by Dre 1015/21