Managing Your Subscription

Cratejoy support articles about how to manage your subscription as a subscriber.

Getting a Receipt For Your Subscription
1. Go to and log in with your current email address. 2. Once logged in select My Subscriptions 3. Next to the desired subscription, click Manag...
Mon, 9 Oct, 2023 at 12:53 PM
Getting a Refund For Your Order
How to Request a Refund on Cratejoy Marketplace: A Comprehensive Guide Navigating the refund process on any online marketplace can seem daunting. However, ...
Tue, 19 Mar, 2024 at 8:06 AM
Damaged, Duplicate or Defective Items
If you receive damaged, duplicate or defective items, the seller is the best point of contact to handle your concern quickly. Since each merchant ships thei...
Mon, 9 Oct, 2023 at 12:57 PM
Postponing or Pausing Your Subscription Renewal
You are able to postpone or pause any active Cratejoy Marketplace subscription. Keep in mind, this does not affect the shipments you have already paid for w...
Mon, 9 Oct, 2023 at 12:58 PM
Returning an Order and Getting a Replacement
If you need to request a return or replacement, the seller who fulfills and ships the order is the best point of contact to handle your concern. Each seller...
Mon, 9 Oct, 2023 at 1:03 PM