If you receive damaged, duplicate or defective items, the seller is the best point of contact to handle your concern quickly. Since each merchant ships their orders independently of Cratejoy, Cratejoy is unable to directly resolve these types of issues. Please see our article: Contacting a Seller That Uses Cratejoy.

If you have already reached out to the seller and have not received a reply after 2 business days, Cratejoy can try to contact them on your behalf. Cratejoy is bound by our Terms of Service in regard to what actions we can take.

Updated by Dre 10/9/23