1 43000361037 2019-03-25T11:54:24-05:00 43000552392 false Getting Started 9 2020-01-27T09:32:23-06:00 1 1 2019-04-01T18:46:34-05:00 4 3 This article is a list of frequently asked questions in regards to Cratejoy. What is Cratejoy? Cratejoy is a website builder and eCommerce backend for subscription eCommerce stores. Read more here. Can I sell non-subscription products? Yes. All Cratejoy stores support one time sales in addition to subscription sales as part of the All-Access Plan. Can I use my own domain name? Yes. You can use any custom domain that you own with your Cratejoy storefront. Do I need a web host? No. Cratejoy hosts your storefront as part of the plan price, including unlimited bandwidth, a secure checkout, real-time database backups, and a content distribution network to serve your site reliably and fast. Do I Need to be a Programmer to Open a Store? No. Cratejoy is easy to use for every experience level - but if you do run into any questions we are always available at Cratejoy Support. You can easily customize one of our existing themes without writing any code. Or if you'd like you can actually edit or even replace all of the HTML/CSS and Javascript on your store. Can I use Cratejoy with my existing website? Yes. You can use Cratejoy as a backend platform for your subscription by linking your subscribe button on your existing website to your Cratejoy subscribe page. Simply follow the instructions here. Are there any hidden fees? No, there are no hidden fees. Are there bandwidth fees? There are none. All Cratejoy stores include unlimited bandwidth for free forever. Do I need to enter my credit card details to sign up? No. You can sign up for a free trial without entering your credit card details and use Cratejoy for up to 14 days. At the end of your trial or when you decide to launch your subscription store, you will need to enter your credit card details. How long are your contracts? Cratejoy is only billed month to month there is no commitment or minimum contract length. What Countries does Cratejoy support? Cratejoy supports all countries supported by Stripe. You can find more information about countries supported by Stripe here. If your country is not in the list of supported countries, you still may be able to use Stripe Atlas. What currencies does Cratejoy support? We support USD by default but you can change to a non-USD currency (such as GBP) by editing it in your account settings. Instructions here. Will Cratejoy be able to handle large amounts of traffic? Yes, Cratejoy is built using a fully scalable architecture on top of the Amazon Web Services environment which you can read about here: http://aws.amazon.com/ec2/. AWS is used by companies like Citrix, Adobe, and Netflix, and it is considered an industry leader in stability and scalability. Cratejoy's database is hosted on the zone-redundant Amazon RDS platform. This means that an internet outage in one area cannot take the database offline. In addition, the engineering team at Cratejoy is experienced. We built the Zynga Poker HTML5 game as well as the Zynga Bingo game and Zynga slots games. These games received millions of players every single day. No amount of traffic scares us. We have been featured on Fox News, NPR and on the New York Times - and have never had so much as a blip in our server performance due to the traffic. You can rest easy knowing that Cratejoy can easily handle the success of your business. You can always monitor Cratejoy's platform status at: http://status.cratejoy.com/. We suggest you subscribe to this page for updates. Does Cratejoy back up the data? Is my site safe? Cratejoy uses Amazon RDS which is a redundant database solution that provides a complete working second copy of our database at all times. You can read more at: http://aws.amazon.com/rds/ In addition, we do a complete backup of our database every hour to an off-site location. Cratejoy has never lost any customer data. If you are ever concerned you can: Export Subscriptions Export your Design Related Links: Cratejoy Marketplace FAQ <p data-identifyelement="477">This article is a list of frequently asked questions in regards to Cratejoy.</p><hr data-identifyelement="478"><h2 data-identifyelement="479">What is Cratejoy?</h2><p data-identifyelement="480">Cratejoy is a website builder and eCommerce backend for subscription eCommerce stores. Read more <a data-identifyelement="481" href="https://support.cratejoy.com/support/solutions/articles/43000495378-cratejoy-overview" rel="noopener noreferrer" target="_blank">here</a>.</p><h2 data-identifyelement="482">Can I sell non-subscription products?</h2><p data-identifyelement="483">Yes. All Cratejoy stores support one time sales in addition to subscription sales as part of the All-Access Plan.</p><h2 data-identifyelement="484">Can I use my own domain name?</h2><p data-identifyelement="485">Yes. You can use any custom domain that you own with your Cratejoy storefront.</p><h2 data-identifyelement="486">Do I need a web host?</h2><p data-identifyelement="487">No. Cratejoy hosts your storefront as part of the plan price, including unlimited bandwidth, a secure checkout, real-time database backups, and a content distribution network to serve your site reliably and fast.</p><h2 data-identifyelement="488">Do I Need to be a Programmer to Open a Store?</h2><p data-identifyelement="489">No. Cratejoy is easy to use for every experience level - but if you do run into any questions we are always available at <a data-identifyelement="490" href="https://support.cratejoy.com/support/tickets/new">Cratejoy Support</a>. You can easily customize one of our existing themes without writing any code.</p><p data-identifyelement="491">Or if you'd like you can actually edit or even replace all of the HTML/CSS and Javascript on your store.</p><h2 data-identifyelement="492">Can I use Cratejoy with my existing website?</h2><p data-identifyelement="493">Yes. You can use Cratejoy as a backend platform for your subscription by linking your subscribe button on your existing website to your Cratejoy subscribe page. Simply follow the instructions <a data-identifyelement="494" href="https://support.cratejoy.com/support/solutions/articles/43000495458-integrating-cratejoy-with-an-existing-website" rel="noopener noreferrer" target="_blank">here</a>.</p><h2 data-identifyelement="495">Are there any hidden fees?</h2><p data-identifyelement="496">No, there are no hidden fees.</p><h2 data-identifyelement="497">Are there bandwidth fees?</h2><p data-identifyelement="498">There are none. All Cratejoy stores include unlimited bandwidth for free forever.</p><h2 data-identifyelement="499">Do I need to enter my credit card details to sign up?</h2><p data-identifyelement="500">No. You can sign up for a free trial without entering your credit card details and use Cratejoy for up to 14 days. At the end of your trial or when you decide to launch your subscription store, you will need to enter your credit card details.</p><h2 data-identifyelement="501">How long are your contracts?</h2><p data-identifyelement="502">Cratejoy is only billed month to month there is no commitment or minimum contract length.</p><h2 data-identifyelement="503">What Countries does Cratejoy support?</h2><p data-identifyelement="504">Cratejoy supports all countries supported by Stripe. You can find more information about countries supported by Stripe <a href="https://stripe.com/global" style="box-sizing: border-box; color: rgb(56, 191, 195);">here</a>. If your country is not in the list of supported countries, you still may be able to use <a href="https://stripe.com/atlas" style="box-sizing: border-box; color: rgb(56, 191, 195);">Stripe Atlas</a>.</p><h2 data-identifyelement="505">What currencies does Cratejoy support?</h2><p data-identifyelement="506">We support USD by default but you can change to a non-USD currency (such as GBP) by editing it in your account settings. Instructions <a data-identifyelement="507" href="https://support.cratejoy.com/support/solutions/articles/43000495358-changing-currency" rel="noopener noreferrer" target="_blank">here</a>.</p><h2 data-identifyelement="508">Will Cratejoy be able to handle large amounts of traffic?</h2><p data-identifyelement="509">Yes, Cratejoy is built using a fully scalable architecture on top of the Amazon Web Services environment which you can read about here: <a data-identifyelement="510" href="http://aws.amazon.com/ec2/" rel="noreferrer">http://aws.amazon.com/ec2/</a>. AWS is used by companies like Citrix, Adobe, and Netflix, and it is considered an industry leader in stability and scalability.</p><p data-identifyelement="511">Cratejoy's database is hosted on the zone-redundant Amazon RDS platform. This means that an internet outage in one area cannot take the database offline.</p><p data-identifyelement="512">In addition, the engineering team at Cratejoy is experienced. We built the Zynga Poker HTML5 game as well as the Zynga Bingo game and Zynga slots games. These games received millions of players every single day. No amount of traffic scares us.</p><p data-identifyelement="513">We have been featured on Fox News, NPR and on the New York Times - and have never had so much as a blip in our server performance due to the traffic. You can rest easy knowing that Cratejoy can easily handle the success of your business.</p><p data-identifyelement="514">You can always monitor Cratejoy's platform status at: <a data-identifyelement="515" href="http://status.cratejoy.com/">http://status.cratejoy.com/</a>. We suggest you subscribe to this page for updates.</p><h2 data-identifyelement="516">Does Cratejoy back up the data? Is my site safe?</h2><p data-identifyelement="517">Cratejoy uses Amazon RDS which is a redundant database solution that provides a complete working second copy of our database at all times. You can read more at: <a data-identifyelement="518" href="http://aws.amazon.com/rds/">http://aws.amazon.com/rds/</a></p><p data-identifyelement="519">In addition, we do a complete backup of our database every hour to an off-site location.</p><p data-identifyelement="520">Cratejoy has never lost any customer data.</p><p data-identifyelement="521">If you are ever concerned you can:</p><ul data-identifyelement="522"><li data-identifyelement="523"><a data-identifyelement="524" href="https://support.cratejoy.com/support/solutions/articles/43000495419-exporting-subscriptions" style="background-color: #ffffff;">Export Subscriptions</a></li><li data-identifyelement="525"><a data-identifyelement="526" href="https://support.cratejoy.com/support/solutions/articles/43000495471-managing-your-designs" style="background-color: #ffffff;">Export your Design</a></li></ul><p data-identifyelement="527">Related Links:<a data-identifyelement="528" href="https://help.cratejoy.com/hc/en-us/articles/360013347391" rel="noopener" target="_blank"> Cratejoy Marketplace FAQ</a></p> 43000552392 1721 43000495375 2020-08-27T16:42:22-05:00 43012985404 1 2 4 3 Cratejoy Seller FAQ 2020-08-27T16:42:22-05:00 43012985404 1 2019-04-01T18:46:34-05:00 5 4 This article is a list of frequently asked questions in regards to Cratejoy's Marketplace. Do I have to be a Cratejoy merchant to get listed on the marketplace? Yes, you have to be a Cratejoy merchant or partner to be listed on the Marketplace. Cratejoy merchants can easily list on the marketplace from their business portal. Do I have to be listed on the Marketplace to use Cratejoy? No, you can run your subscription website using Cratejoy without being listed on the Marketplace. It’s an optional service that is designed to help get you more subscribers. Are there any limitations on the types of products that can be listed on the Marketplace? We want to make sure that the Marketplace is a helpful tool for all of our merchants that use it, so we exercise our own judgment about listings. We’re not particularly squeamish, but we won’t violate any laws or risk hurting other merchants by putting up listings that will deter consumers. Can I still have my own website if I use the Cratejoy Marketplace? Yes! You can have a listing on the Cratejoy marketplace and use Cratejoy as your backend on your e-commerce website. Why do various subscription box bloggers send people to the marketplace rather than my direct link? With the number of subscription boxes growing daily, the small community of subscription box bloggers can’t keep up. These bloggers, like you, are running a business and depend on the income from their blog. Because they receive an upfront commission from Cratejoy for each subscriber they acquire, they prioritize Cratejoy subscription boxes. While this may be discouraging, this eliminates a lot of risk for your business. See the chart below: Scenario 1: Merchant not on Marketplace Scenario 2: Merchant on Marketplace Box Price: $40 per month Box Price: $40 per month Cost to Aquire Customer (CAC): $50 Cost to Aquire Customer (CAC): $50 Seller Upfront Cost: $50 Seller Upfront Cost: $0 Cratejoy Upfront Cost: $0 Cratejoy Upfront Cost: $50 Seller Upfront Risk: 100% Seller Upfront Risk: 0% Subscriber cancels immediately and requests a full refund. Cost to Seller remains $50 Subscriber cancels immediately and requests a full refund. Costs to Merchant is $0 Subscriber cancels after one month, cost to Seller remains $50 Subscriber cancels after one month, Cost to Seller is $4 (10%) Subscriber cancels after six months, cost to merchant remains $50 Subscriber cancels after six months, cost to Merchant is $24 (10% for each active month) One of the many benefits of the Cratejoy Marketplace is that we are dedicated to marketing your box for you. One of those marketing efforts is partnering with bloggers, which is why they link to your marketplace page rather than your direct link. Related Links: Cratejoy FAQ | <p>This article is a list of frequently asked questions in regards to Cratejoy's Marketplace.</p> <hr> <h2><strong>Do I have to be a Cratejoy merchant to get listed on the marketplace?</strong></h2> <p><span style="line-height: 1.5;">Yes, you have to be a Cratejoy merchant or partner to be listed on the Marketplace. Cratejoy merchants can easily list on the marketplace from their business portal. </span></p> <h2><strong>Do I have to be listed on the Marketplace to use Cratejoy?</strong></h2> <p>No, you can run your subscription website using Cratejoy without being listed on the Marketplace. It’s an optional service that is designed to help get you more subscribers.</p> <h2><strong>Are there any limitations on the types of products that can be listed on the Marketplace?</strong></h2> <p><span style="font-weight: 400;">We want to make sure that the Marketplace is a helpful tool for all of our merchants that use it, so we exercise our own judgment about listings.</span><span style="font-weight: 400;"> We’re not particularly squeamish, but we won’t violate any laws or risk hurting other merchants by putting up listings that will deter consumers.</span></p> <h2><strong>Can I still have my own website if I use the Cratejoy Marketplace?</strong></h2> <p><span style="font-weight: 400;">Yes! You can have a listing on the Cratejoy marketplace and use Cratejoy as your backend on your e-commerce website.<br></span></p> <h2><strong>Why do various subscription box bloggers send people to the marketplace rather than my direct link?</strong></h2> <p><span style="font-weight: 400;">With the number of subscription boxes growing daily, the small community of subscription box bloggers can’t keep up. These bloggers, like you, are running a business and depend on the income from their blog. Because they receive an upfront commission from Cratejoy for each subscriber they acquire, they prioritize Cratejoy subscription boxes. </span><span style="font-weight: 400;"><br></span><span style="font-weight: 400;"><br></span><span style="font-weight: 400;">While this may be discouraging, this eliminates a lot of risk for your business. See the chart below:</span></p> <hr> <table style="width: 722px; height: 257px;"> <tbody> <tr style="height: 38px;"> <td style="width: 384px; height: 38px;"><strong>Scenario 1: Merchant not on Marketplace</strong></td> <td style="width: 341px; height: 38px;"><strong>Scenario 2: Merchant on Marketplace </strong></td> </tr> <tr style="height: 28px;"> <td style="width: 384px; height: 28px;">Box Price: $40 per month</td> <td style="width: 341px; height: 28px;">Box Price: $40 per month</td> </tr> <tr style="height: 27px;"> <td style="width: 384px; height: 27px;">Cost to Aquire Customer (CAC): $50</td> <td style="width: 341px; height: 27px;">Cost to Aquire Customer (CAC): $50</td> </tr> <tr style="height: 25px;"> <td style="width: 384px; height: 25px;">Seller Upfront Cost: $50</td> <td style="width: 341px; height: 25px;">Seller Upfront Cost: $0 </td> </tr> <tr style="height: 28px;"> <td style="width: 384px; height: 28px;">Cratejoy Upfront Cost: $0 </td> <td style="width: 341px; height: 28px;">Cratejoy Upfront Cost: $50</td> </tr> <tr style="height: 29px;"> <td style="width: 384px; height: 29px;">Seller Upfront Risk: 100% </td> <td style="width: 341px; height: 29px;">Seller Upfront Risk: 0% </td> </tr> <tr style="height: 32px;"> <td style="width: 384px; height: 32px;">Subscriber cancels immediately and requests a full refund. Cost to Seller remains $50</td> <td style="width: 341px; height: 32px;">Subscriber cancels immediately and requests a full refund. Costs to Merchant is $0</td> </tr> <tr style="height: 28px;"> <td style="width: 384px; height: 28px;">Subscriber cancels after one month, cost to Seller remains $50 </td> <td style="width: 341px; height: 28px;">Subscriber cancels after one month, Cost to Seller is $4 (10%)</td> </tr> <tr style="height: 44px;"> <td style="width: 384px; height: 44px;">Subscriber cancels after six months, cost to merchant remains $50</td> <td style="width: 341px; height: 44px;">Subscriber cancels after six months, cost to Merchant is $24 (10% for each active month) </td> </tr> </tbody> </table> <hr> <p><span style="font-weight: 400;"><br>One of the many benefits of the Cratejoy Marketplace is that we are dedicated to marketing your box for you. One of those marketing efforts is partnering with bloggers, which is why they link to your marketplace page rather than your direct link.<br></span></p> <hr> <p> Related Links: <a href="https://help.cratejoy.com/hc/en-us/articles/360013124492" target="_blank" rel="noopener">Cratejoy FAQ</a> | </p> <p> </p> 43000552392 912 43000495377 2019-04-01T18:46:34-05:00 43012983703 2 2 5 4 Cratejoy Marketplace FAQ 2020-08-07T14:57:22-05:00 43012983703 1 2019-04-01T18:46:34-05:00 2 1 Cratejoy is a website builder and eCommerce backend for subscription eCommerce stores. With Cratejoy, we make things simpler for you so that you can build and customize your website, manage your customers, and run your subscription business in one convenient place. While our merchants are in charge of curating, packing, and shipping each subscription box themselves, we do provide the necessary resources to manage and track shipments through the Cratejoy Merchant Portal. The Merchant Portal assists you in easily managing every aspect of your subscription business in one place. From creating coupons to upselling to designing your website, and everything in between, our dashboard has got you covered. When you are ready, listing on the Cratejoy marketplace puts you in front of millions of customers monthly and gives you the opportunity to be included in Cratejoy’s extensive PR and Marketing. While we do not sell boxes for merchants to purchase for their subscription businesses, we do have a partnership with BoxUp which gives new customers 15% off and 5% off every day. The Subscription School website has some great articles on Packaging and Product Development. We’ve got a great blog where we go over some best practices and talk to people who are already doing it. Ready to get started? Sign up for your Cratejoy Merchant account here. Related Links: Is Cratejoy a good fit? | <p>Cratejoy is a website builder and eCommerce backend for subscription eCommerce stores. </p> <hr> <p><span style="font-weight: 400;">With Cratejoy, we make things simpler for you so that you can build and customize your website, manage your customers, and run your subscription business in one convenient place.</span></p> <p><span style="font-weight: 400;">While our merchants are in charge of curating, packing, and shipping each subscription box themselves, we do provide the necessary resources to manage and track shipments through the Cratejoy Merchant Portal. </span></p> <p><span style="font-weight: 400;">The Merchant Portal assists you in easily managing every aspect of your subscription business in one place. From creating coupons to upselling to designing your website, and everything in between, our dashboard has got you covered. </span></p> <p><span style="font-weight: 400;">When you are ready, listing on the Cratejoy marketplace puts you in front of millions of customers monthly and gives you the opportunity to be included in Cratejoy’s extensive PR and Marketing.</span></p> <p><span style="font-weight: 400;">While we do not sell boxes for merchants to purchase for their subscription businesses, we do have a partnership with <strong><a href="https://cratejoy.boxup.com/" target="_blank" rel="noopener">BoxUp</a> </strong>which gives new customers 15% off and 5% off every day.<strong> </strong><br><br>The <strong><a href="https://subscriptionschool.com/" target="_blank" rel="noopener">Subscription School website</a></strong> has some great articles on <strong><a href="https://subscriptionschool.com/guide-category/packaging-product-development/" target="_blank" rel="noopener">Packaging and Product Development</a></strong>. </span></p> <p><span style="font-weight: 400;">We’ve got a great <strong><a href="https://www.cratejoy.com/sell/blog" target="_blank" rel="noopener" data-cke-saved-href="http://blog.cratejoy.com">blog</a></strong> where we go over some best practices and talk to people who are already doing it. </span></p> <p><span style="font-weight: 400;">Ready to get started? Sign up for your Cratejoy Merchant account <strong><a href="https://www.cratejoy.com/sell/" target="_blank" rel="noopener">here</a></strong>. </span></p> <hr> <p>Related Links: <a href="https://help.cratejoy.com/hc/en-us/articles/204723479-I-would-like-to-start-a-subscription-business-Is-Cratejoy-a-good-fit-" target="_blank" rel="noopener">Is Cratejoy a good fit?</a> | </p> <p> </p> 43000552392 564 43000495378 2019-04-01T18:46:34-05:00 43012983703 3 2 2 1 Cratejoy Overview 2020-08-07T14:57:26-05:00 43012983703 1 2019-04-01T18:46:47-05:00 9 10 This guide will walk you through on how to upgrade your Cratejoy Store so that you can start taking orders and appear on Cratejoy's Marketplace. Before you upgrade your store, you will need to connect a payment processor in order to take orders and collect payment. Read more about what payment processors Cratejoy supports here. When you first log in to your Merchant Portal here, you will see a launch list. The launch list walks you through setting up your Cratejoy store step by step. 1. Click on 'Upgrade' from the Launch List 2. Click on 'Upgrade' under the 'All Access Plan' 3. Enter in the card details that will be charged your monthly fee 4. From the Launch List, click on 'Launch Your Store' 5. Click the 'Launch It!' button in the popup Once you've done this, you should be all set! You're now ready to start taking orders! Related Links: How To Create a Successful Marketplace Listing | Cratejoy Marketplace Listing Approval Process | <p>This guide will walk you through on how to upgrade your Cratejoy Store so that you can start taking orders and appear on Cratejoy's Marketplace. </p> <hr> <p class="note warning">Before you upgrade your store, you will need to connect a <a href="https://my.cratejoy.com/payment_processor/" target="_blank" rel="noopener">payment processor</a> in order to take orders and collect payment. Read more about what payment processors Cratejoy supports <a href="https://help.cratejoy.com/hc/en-us/articles/201885619-What-payment-processors-does-Cratejoy-support-" target="_blank" rel="noopener">here</a>. </p> <p>When you first log in to your Merchant Portal <a href="https://my.cratejoy.com/launch/" target="_blank" rel="noopener">here</a>, you will see a launch list. The launch list walks you through setting up your Cratejoy store step by step. </p> <h2><strong>1. Click on 'Upgrade' from the Launch List</strong></h2> <p><img src="https://help.cratejoy.com/hc/article_attachments/360002419303/Screen_Shot_2018-07-26_at_9.53.49_AM.png" alt="Screen_Shot_2018-07-26_at_9.53.49_AM.png"></p> <h2><strong>2. Click on 'Upgrade' under the 'All Access Plan'</strong></h2> <p><img src="https://help.cratejoy.com/hc/article_attachments/360002415646/Screen_Shot_2018-07-26_at_10.30.29_AM.png" alt="Screen_Shot_2018-07-26_at_10.30.29_AM.png"></p> <h2><strong>3. Enter in the card details that will be charged your monthly fee</strong></h2> <p><img src="https://help.cratejoy.com/hc/article_attachments/360002415726/Screen_Shot_2018-07-26_at_10.30.49_AM.png" alt="Screen_Shot_2018-07-26_at_10.30.49_AM.png"></p> <h2><strong>4. From the Launch List, click on 'Launch Your Store' </strong></h2> <p><img src="https://help.cratejoy.com/hc/article_attachments/360002420503/Screen_Shot_2018-07-26_at_11.06.47_AM.png" alt="Screen_Shot_2018-07-26_at_11.06.47_AM.png"></p> <h2><strong>5. Click the 'Launch It!' button in the popup</strong></h2> <p><img src="https://help.cratejoy.com/hc/article_attachments/360002416226/Screen_Shot_2018-07-26_at_11.05.42_AM.png" alt="Screen_Shot_2018-07-26_at_11.05.42_AM.png"></p> <p> </p> <p>Once you've done this, you should be all set! You're now ready to start taking orders! </p> <hr> <p>Related Links: <a href="https://help.cratejoy.com/hc/en-us/articles/217144726" target="_blank" rel="noopener">How To Create a Successful Marketplace Listing</a> | <a href="https://help.cratejoy.com/hc/en-us/articles/205676535" target="_blank" rel="noopener">Cratejoy Marketplace Listing Approval Process</a> |</p> 43000552392 2365 43000495463 2019-04-01T18:46:47-05:00 43012983703 4 2 9 10 Launching your Store 2020-08-07T14:57:45-05:00 43012983703 1 2019-04-01T18:46:33-05:00 15 0 This article will walk you through what Cratejoy Merchant Support can help with and the different ways to contact Cratejoy Merchant Support. If you're experiencing an issue with your Cratejoy merchant account, storefront, Marketplace listing or anything else related to your Cratejoy store and you can't find the answer in our help articles, we have a few ways to reach out to our Merchant Support team. Cratejoy Support is available for all sellers with Cratejoy accounts. Here are some general guidelines for when and how Support is able to assist, and when we're not. As a Seller, What is Support Able to Help Me With? What Cratejoy Support can do: Answer questions about our offerings and services. Route sellers to the correct documentation for their question. Gather basic information required for confirming a bug and for troubleshooting. Develop a workaround in cases where a bug is preventing successful completion of a task. Assist in actions that the seller is able to do independently but needs the action made in bulk (in cases wherein it’s quicker for us to do it using a script and in cases where the seller doing it themselves even without a script would take more than an hour). Remove Cratejoy listing reviews, only when specific criteria are met. What Cratejoy Support isn't able to assist with: Build or map out custom features for the Cratejoy listing, store design, or subscribe flow. Build or review custom integrations with third-party systems. Troubleshoot bugs for third-party systems. Edit or review code or customizations made by the seller or their third party designer or developer. Make any bulk changes or adjustments without authorized consent from the seller. Accept any request for our Cratejoy team to do any work or make any changes to a seller’s account or subscriber via live chat. Make exceptions to Cratejoy listing requirements. Provide information about another seller hosted with Cratejoy or on the Cratejoy platform, including contact information or business metrics. Cratejoy Merchant Support Hours Email support is available between 9:00 PM and 6:00 PM Central Time, 7 days a week Live Chat support is available between 11:00 AM and 3:00 PM Central Time, Monday - Friday We may have chat disabled during certain times for Cratejoy Events, meetings or other occasions. Submit a Ticket You can submit a support ticket here. When you create a support ticket you can expect a response within 24 hours of us receiving your message. Start a Live Chat Currently, we're in the beta test of live chat support for Cratejoy Merchants. You're able to initiate a chat Monday - Friday from 11:00 am to 3:00 pm CST. Please note, we may have chat disabled during certain times for Cratejoy Events, meetings or other occasions. Live Chat is best reserved for quick questions like "How do I hide a product" or "How do I create a coupon?" Design questions, product billing and shipping schedule questions, and other more complex issues should be submitted as a Ticket through your Portal or by email. To initiate a Live Chat, log into your Merchant Portal, there should be a small widget in the lower left-hand corner of your page. If you don't see this widget, this means Live Chat is not currently enabled and we'll be back later. Ask Your Peers Cratejoy merchants have two Facebook Groups that are great for asking questions to your fellow Cratejoy Merchants. Cratejoy Merchant Community This community is for all Cratejoy Merchants, to join simply request access on the Facebook Group Page: https://www.facebook.com/groups/cjmerchantcommunity/ Subscription School Group This group consists of mostly, but not exclusively, Cratejoy merchants who have < 100 subscribers. That means that some of them haven't even launched yet, while others of you are already pushing decent revenue. The goal of this group is to provide a place for an exchange of ideas and strategies for planning, launching, and scaling your subscription business. https://www.facebook.com/groups/subscriptionschool/ Please be sure to read the Rules and Description and search for your question before posting for each group! <p>This article will walk you through what Cratejoy Merchant Support can help with and the different ways to contact Cratejoy Merchant Support.</p> <hr> <p>If you're experiencing an issue with your Cratejoy merchant account, storefront, Marketplace listing or anything else related to your Cratejoy store and you can't find the answer in our help articles, we have a few ways to reach out to our Merchant Support team. </p> <p>Cratejoy Support is available for all sellers with Cratejoy accounts. Here are some general guidelines for when and how Support is able to assist, and when we're not. </p> <h2><strong>As a Seller, What is Support Able to Help Me With?</strong></h2> <p><strong>What Cratejoy Support can do: </strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Answer questions about our offerings and services. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Route sellers to the correct documentation for their question. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Gather basic information required for confirming a bug and for troubleshooting.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Develop a workaround in cases where a bug is preventing successful completion of a task. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Assist in actions that the seller is able to do independently but needs the action made in bulk (in cases wherein it’s quicker for us to do it using a script and in cases where the seller doing it themselves even without a script would take more than an hour). </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;"><a href="https://help.cratejoy.com/hc/en-us/articles/115002326223" target="_blank" rel="noopener noreferrer">Remove Cratejoy listing reviews</a>, only when specific criteria are met.</span></li> </ul> <p><strong>What Cratejoy Support isn't able to assist with: </strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Build or map out custom features for the Cratejoy listing, store design, or subscribe flow. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Build or review custom integrations with third-party systems. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Troubleshoot bugs for third-party systems.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Edit or review code or customizations made by the seller or their third party designer or developer. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Make any bulk changes or adjustments without authorized consent from the seller. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Accept any request for our Cratejoy team to do any work or make any changes to a seller’s account or subscriber via live chat.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Make exceptions to Cratejoy listing requirements. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Provide information about another seller hosted with Cratejoy or on the Cratejoy platform, including contact information or business metrics.</span></li> </ul> <h2><span class="wysiwyg-font-size-large"><strong>Cratejoy Merchant Support Hours</strong></span></h2> <ul> <li><span class="wysiwyg-font-size-medium">Email support is available between <strong>9:00 PM </strong>and<strong> 6:00 PM Central Time, 7 days a week</strong></span></li> <li><span class="wysiwyg-font-size-medium"><span class="wysiwyg-font-size-medium">Live Chat support is available between </span><strong><span class="wysiwyg-font-size-medium">11:00 AM </span></strong><span class="wysiwyg-font-size-medium">and</span><strong><span class="wysiwyg-font-size-medium"> 3:00 PM Central Time, Monday - Friday </span> </strong></span></li> </ul> <p class="note info">We may have chat disabled during certain times for Cratejoy Events, meetings or other occasions. </p> <h2><span class="wysiwyg-font-size-large"><strong>Submit a Ticket</strong></span></h2> <p>You can submit a support ticket <strong><a href="https://help.cratejoy.com/hc/en-us/requests/new" target="_blank" rel="noopener">here</a></strong>.</p> <p> </p> <p>When you create a support ticket you can expect a response within 24 hours of us receiving your message. </p> <h2><strong><span class="wysiwyg-font-size-large">Start a Live Chat </span></strong></h2> <p>Currently, we're in the beta test of live chat support for Cratejoy Merchants. You're able to initiate a chat Monday - Friday from 11:00 am to 3:00 pm CST.</p> <p>Please note, we may have chat disabled during certain times for Cratejoy Events, meetings or other occasions. </p> <p>Live Chat is best reserved for quick questions like "How do I hide a product" or "How do I create a coupon?" Design questions, product billing and shipping schedule questions, and other more complex issues should be submitted as a Ticket through your Portal or by email.</p> <p>To initiate a Live Chat, log into your Merchant Portal, there should be a small widget in the lower left-hand corner of your page. If you don't see this widget, this means Live Chat is not currently enabled and we'll be back later.</p> <h2><strong><span class="wysiwyg-font-size-large">Ask Your Peers</span></strong></h2> <p>Cratejoy merchants have two Facebook Groups that are great for asking questions to your fellow Cratejoy Merchants.</p> <h2><span class="wysiwyg-font-size-large"><strong><a href="https://www.facebook.com/groups/cjmerchantcommunity/" target="_blank" rel="noopener noreferrer">Cratejoy Merchant Community </a></strong></span></h2> <p>This community is for all Cratejoy Merchants, to join simply request access on the Facebook Group Page:</p> <p><a href="https://www.facebook.com/groups/cjmerchantcommunity/" target="_blank" rel="noopener noreferrer">https://www.facebook.com/groups/cjmerchantcommunity/ </a></p> <p><span class="wysiwyg-font-size-large"><a href="https://www.facebook.com/groups/subscriptionschool/"><strong>Subscription School Group</strong></a> </span></p> <p>This gr<span class="text_exposed_show">oup consists of mostly, but not exclusively, Cratejoy merchants who have &lt; 100 subscribers. That means that some of them haven't even launched yet, while others of you are already pushing decent revenue. </span></p> <p><span class="text_exposed_show">The goal of this group is to provide a place for an exchange of ideas and strategies for planning, launching, and scaling your subscription business.</span></p> <p><a href="https://www.facebook.com/groups/subscriptionschool/" target="_blank" rel="noopener noreferrer"><span class="text_exposed_show">https://www.facebook.com/groups/subscriptionschool/</span></a></p> <p>Please be sure to read the Rules and Description and search for your question before posting for each group! </p> <p> </p> 43000552392 855 43000495372 2019-04-01T18:46:33-05:00 43012983703 5 2 15 0 Contacting Cratejoy Merchant Support 2020-01-27T09:32:27-06:00 43012983703 1 2019-04-01T18:46:33-05:00 0 1 Cratejoy is built specifically with subscription businesses in mind. We specifically excel at allowing you to easily manage subscriptions where you ship physical goods on a monthly basis. There are two main aspects to using Cratejoy for your subscription business. Marketplace Cratejoy operates the first ever online marketplace for subscription boxes. If you are starting your business with hopes of growing your subscriber base, the Marketplace will give you the opportunity to showcase your subscription business to nearly 500,000 monthly visitors, not to mention unparalleled benefits like risk-free customer acquisition. Check out this blog post on how we've grown the Marketplace over the last year: One Year of Cratejoy Marketplace Growth Platform Cratejoy is built specifically with subscription businesses in mind. We excel at allowing you to easily manage subscriptions that ship physical goods on a monthly basis. When setting up your store on Cratejoy, you can choose your shipping and billing schedule to match your business needs. The system will block your shipments into monthly shipping batches, and you can designate a cutoff period for orders. This way, you can take orders continually, and if a hundred new orders come in right after you've packed this month's boxes, you don't have to rush to fulfill them immediately. Orders placed after the cutoff get added to next month's batch automatically. Digital Downloads Cratejoy is built and optimized for physical goods subscriptions that are physically shipped to the end subscribers regularly. There are a few merchants that are using Cratejoy successfully for running digital subscription businesses. It requires lots of custom work and upkeep on the merchants end that Cratejoy doesn't directly support and is not recommended. One main point is that in Cratejoy you can cancel a subscription (where the subscription will not renew) and still have remaining shipments to be filled on that subscription. To work around this, merchants wanting to run a digital subscription business would have to manually go and cancel these remaining shipments and do a lot of other manual upkeep to ensure that the right people have access to their digital product. Some merchants use the MailChimp app in Cratejoy to capture the email addresses of the subscribers that sign up for their business or service and then manually use that email list in MailChimp to send out monthly digital download product or access token, all outside of the Cratejoy platform. If you want a system with recurring billing and shipping built in from the get-go, not just hacked in as an add-on, and you are planning on shipping physical goods out on a monthly or rolling basis, Cratejoy is the best option around, would be a great fit for your business! We provide a platform that would allow you to host your business and reach your customers! You can read more about our features here. We also have a Marketplace that gives merchants who use our platform that added boost in marketing their business! You can check out the Marketplace here. We have tons of resources to assist in starting your subscription-based store: http://subscriptionschool.com/ Still, have questions? Submit a support ticket here. Related Links: What is Cratejoy? | <p>Cratejoy is built specifically with subscription businesses in mind. We specifically excel at allowing you to easily manage subscriptions where you ship physical goods on a monthly basis.</p> <hr> <p>There are two main aspects to using Cratejoy for your subscription business. </p> <h2><strong>Marketplace</strong></h2> <p>Cratejoy operates the first ever online marketplace for subscription boxes. If you are starting your business with hopes of growing your subscriber base, the Marketplace will give you the opportunity to showcase your subscription business to nearly 500,000 monthly visitors, not to mention unparalleled benefits like risk-free customer acquisition. Check out this blog post on how we've grown the Marketplace over the last year: </p> <p><a href="https://start.cratejoy.com/blog/one-year-cratejoy-marketplace-growth/" target="_blank" rel="noopener">One Year of Cratejoy Marketplace Growth</a></p> <h2><strong>Platform</strong></h2> <p><span style="font-weight: 400;">Cratejoy is built specifically with subscription businesses in mind. We excel at allowing you to easily manage subscriptions that ship physical goods on a monthly basis.</span></p> <p>When setting up your store on Cratejoy, you can choose your shipping and billing schedule to match your business needs. The system will block your shipments into monthly shipping batches, and you can designate a cutoff period for orders. This way, you can take orders continually, and if a hundred new orders come in right after you've packed this month's boxes, you don't have to rush to fulfill them immediately. Orders placed after the cutoff get added to next month's batch automatically.</p> <h2><strong>Digital Downloads</strong></h2> <p>Cratejoy is built and optimized for physical goods subscriptions that are physically shipped to the end subscribers regularly. There are a few merchants that are using Cratejoy successfully for running digital subscription businesses. It requires lots of custom work and upkeep on the merchants end that Cratejoy doesn't directly support and is not recommended.</p> <p>One main point is that in Cratejoy you can cancel a subscription (where the subscription will not renew) and still have remaining shipments to be filled on that subscription.</p> <p>To work around this, merchants wanting to run a digital subscription business would have to manually go and cancel these remaining shipments and do a lot of other manual upkeep to ensure that the right people have access to their digital product.</p> <p>Some merchants use the <a href="https://help.cratejoy.com/hc/en-us/articles/203869565-Setting-up-Mailchimp" target="_blank" rel="noopener">MailChimp app</a> in Cratejoy to capture the email addresses of the subscribers that sign up for their business or service and then manually use that email list in MailChimp to send out monthly digital download product or access token, all outside of the Cratejoy platform.</p> <p>If you want a system with recurring billing and shipping built in from the get-go, not just hacked in as an add-on, and you are planning on shipping physical goods out on a monthly or rolling basis, Cratejoy is the best option around, would be a great fit for your business!</p> <p>We provide a platform that would allow you to host your business and reach your customers! You can read more about our features <strong><a href="https://www.cratejoy.com/sell/features/" target="_blank" rel="noopener">here</a></strong>.</p> <p>We also have a Marketplace that gives merchants who use our platform that added boost in marketing their business! You can check out the Marketplace <strong><a href="https://www.cratejoy.com/" target="_blank" rel="noopener">here</a></strong>. </p> <p>We have tons of resources to assist in starting your subscription-based store:<br><a href="http://subscriptionschool.com/">http://subscriptionschool.com/</a></p> <p>Still, have questions? Submit a support ticket <strong><a href="https://help.cratejoy.com/hc/en-us/requests/new" target="_blank" rel="noopener">here</a></strong>. </p> <hr> <p>Related Links: <a href="https://help.cratejoy.com/hc/en-us/articles/201872409-What-is-Cratejoy-" target="_blank" rel="noopener">What is Cratejoy?</a> | </p> 43000552392 393 43000495373 2019-04-01T18:46:33-05:00 43012983703 6 2 0 1 Cratejoy Advantages 2020-01-27T09:32:27-06:00 43012983703 1 2019-04-01T18:46:41-05:00 2 9 How can I best understand my Cratejoy fees? This help article will walk you through everything you need to know about transaction fees on the Cratejoy platform. In this Article Is there a monthly fee to join Cratejoy? How do transaction fees work? Do transaction fees apply to renewals? When do I pay my Transaction Fees? If I refund a subscription, are transaction fees refunded? How can I view my Transaction Fees over a period of time? Why do I have to pay transaction fees? Is there a monthly subscription fee to sell with Cratejoy? We currently offer three subscription plans that have varying monthly fees. The Sell on the Marketplace Only is free. This allows you to sell on the Marketplace at no monthly cost. The Checkout Only is $19/month. This includes a hosted checkout only option only. The All-in-One plan is $39/month. This all-inclusive plan includes a hosted storefront and option to list on the marketplace. Click here to find out more about pricing and available plans. Back to top How do transaction fees work? The transaction fee is a percentage charged on the entirety of the order, including shipping and sales tax (if applicable). This is on orders either through the Marketplace or Storefront. The rate for transaction charges varies depending on your pricing plan. Transaction fees vary between the Marketplace and Storefront. Transaction fees also apply to renewals. This is the formula used to calculate transaction fees: [(cost of products - discounts) + tax + shipping charges] x rate Marketplace orders are charged 10% plus platform transaction fees (1.25% + $0.10) for the total cost of the order. For example, with a $25 transaction, you would pay $2.91 (10% of the order total plus $0.41). Storefront orders are charged 1.25% plus $0.10 on each transaction. So for a $25 transaction, you would pay $0.41. Back to top Do transaction fees apply to renewals? Yes, renewals have transaction fees. Every transaction on the platform is subject to transaction fees. Back to top When do I pay my Transaction Fees? Transaction Fees are calculated and deducted at the time of the transaction. Back to top If I refund a subscription, are transaction fees refunded? Yes, if you refund a subscriber the full box cost for an order made through Cratejoy, the associated fees are refunded. For fees to be properly refunded, the refund should be made through your Merchant Portal. If an order is partially refunded, your refund for the order's transaction fee will be pro-rated. Back to top How can I view my Transaction Fees over a period of time? You can find transaction fees for a period of time as well as by order. You can find transaction fees in the All Transactions export foounds in General Analytics by Month (Analytics > General > General Analytics by Month > Export > All Transactions) You can find the transaction fees for a specific order by navigating to the order details page or by using the search bar at the top of the Cratejoy merchant portal. Back to top Why do I have to pay transaction fees? Transaction fees exist because Cratejoy is funneling customers to your store either on the Marketplace or Storefront. Just like any business or marketer, we have costs that come with acquiring customers. However, we also have a lot of resources and experience doing acquiring customers. This is often referred to as a customer acquisition cost. The transaction fee allows us to recover our cost of acquiring these new paying customers for you over their lifetime. We only recover our cost here if we're sending you high-quality customers that stick around for months on end. You are not charged a trasnaction fee for an order unless you make the sale. This is for both Marketplace and Storefront orders. Back to top <h2>How can I best understand my Cratejoy fees?</h2><p>This help article will walk you through everything you need to know about transaction fees on the Cratejoy platform.</p><h2>In this Article</h2><p><a href="#monthlyfee">Is there a monthly fee to join Cratejoy?</a></p><p><a href="#transactionfees">How do transaction fees work?</a></p><p><a href="#renewalfees">Do transaction fees apply to renewals?</a></p><p><a href="#whendoipay">When do I pay my Transaction Fees?</a></p><p><a href="#refundfees">If I refund a subscription, are transaction fees refunded?</a></p><p><a href="#viewfees">How can I view my Transaction Fees over a period of time?</a></p><p><a href="#whytransactionfees">Why do I have to pay transaction fees?</a></p><p><a name="monthlyfee"></a></p><h2>Is there a monthly subscription fee to sell with Cratejoy?</h2><p>We currently offer three subscription plans that have varying monthly fees.</p><ul><li>The Sell on the Marketplace Only is free. This allows you to sell on the Marketplace at no monthly cost.</li><li>The Checkout Only is $19/month. This includes a hosted checkout only option only.</li><li>The All-in-One plan is $39/month. This all-inclusive plan includes a hosted storefront and option to list on the marketplace.</li></ul><p><a href="https://www.cratejoy.com/sell/pricing/" target="_blank" title="Cratejoy Pricing">Click here</a> to find out more about pricing and available plans.<br><a href="#top">Back to top</a></p><p><a name="transactionfees"></a></p><h2>How do transaction fees work?</h2><p>The transaction fee is a percentage charged on the entirety of the order, including shipping and sales tax (if applicable). This is on orders either through the Marketplace or Storefront. The rate for transaction charges varies depending on your <a href="http://start.cratejoy.com/pricing">pricing plan</a>.</p><p>Transaction fees vary between the Marketplace and Storefront. Transaction fees also apply to renewals.</p><p>This is the formula used to calculate transaction fees:</p><pre><code>[(cost of products - discounts) + tax + shipping charges] x rate</code></pre><p>Marketplace orders are charged 10% plus platform transaction fees (1.25% + $0.10) for the total cost of the order. For example, with a $25 transaction, you would pay $2.91 (10% of the order total plus $0.41).</p><p>Storefront orders are charged 1.25% plus $0.10 on each transaction. So for a $25 transaction, you would pay $0.41.</p><p><a href="#top">Back to top</a></p><p><a name="renewalfees"></a></p><h2>Do transaction fees apply to renewals?</h2><p>Yes, renewals have transaction fees. Every transaction on the platform is subject to transaction fees.<br><a href="#top">Back to top</a></p><p><a name="whendoipay"></a></p><h2>When do I pay my Transaction Fees?</h2><p>Transaction Fees are calculated and deducted at the time of the transaction.<br><a href="#top">Back to top</a></p><p><a name="refundfees"></a></p><h2>If I refund a subscription, are transaction fees refunded?</h2><p>Yes, if you refund a subscriber the full box cost for an order made through Cratejoy, the associated fees are refunded. For fees to be properly refunded, the refund should be made through your Merchant Portal.</p><p>If an order is partially refunded, your refund for the order's transaction fee will be pro-rated.<br><a href="#top">Back to top</a></p><p><a name="viewfees"></a></p><h2>How can I view my Transaction Fees over a period of time?</h2><p>You can find transaction fees for a period of time as well as by order.</p><p>You can find transaction fees in the All Transactions export foounds in <a href="https://my.cratejoy.com/analytics/general" target="_blank">General Analytics by Month</a> (<strong>Analytics &gt; General &gt; General Analytics by Month &gt; Export &gt; All Transactions</strong>) <img class="fr-fic fr-dii"></p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43102070618/original/9XGE46lBeJIvYSsxmFTA9gT9bium1Ag-yQ.png?1579822957" style="width: auto;" class="fr-fil fr-dib" data-attachment="[object Object]" data-id="43102070618"></p><p>You can find the transaction fees for a specific order by navigating to the order details page or by using the search bar at the top of the Cratejoy merchant portal.</p><p><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/43102070630/original/LNsDLhJDo11lq_f7ZGVzwKS3Xh4n1V5Zxg.png?1579822966" style="width: auto;" class="fr-fil fr-dib" data-attachment="[object Object]" data-id="43102070630"></p><p><img class="fr-fic fr-dii"></p><p><a href="#top">Back to top</a></p><p><a name="whytransactionfees"></a></p><h2>Why do I have to pay transaction fees?</h2><p>Transaction fees exist because Cratejoy is funneling customers to your store either on the Marketplace or Storefront. Just like any business or marketer, we have costs that come with acquiring customers. However, we also have a lot of resources and experience doing acquiring customers. This is often referred to as a customer acquisition cost.</p><p>The transaction fee allows us to recover our cost of acquiring these new paying customers for you over their lifetime. We only recover our cost here if we're sending you high-quality customers that stick around for months on end. You are not charged a trasnaction fee for an order unless you make the sale. This is for both Marketplace and Storefront orders.<br><a href="#top">Back to top</a></p> 43000552392 2456 43000495424 2020-02-11T09:44:52-06:00 43012983703 7 2 2 9 Fees on Cratejoy 2020-08-07T14:57:37-05:00 43012983703 1 2019-09-30T12:10:28-05:00 2 0 Setting Up How do I extend my 14-day free trial?  Email Cratejoy Support for an extension. We’d be happy to help.  How do I source products?   To source products, we recommend first researching well-reviewed artisans and wholesalers in your niche.  Here are some suggested places to source products. Here’s how to negotiate with a vendor to procure products. How much money do I need to invest?  How much you need to invest varies for each business, as it depends on your expenses and intended profit margins. Running presales can help offset your starting costs.  What’s the difference between the Cratejoy Marketplace and the Cratejoy Storefront?  What we call the “storefront” is your website hosted by Cratejoy: you can find it at [yourstore].cratejoy.com.  The Cratejoy Marketplace is our customer-facing sales channel, where you have a store listing with all the essential info shoppers need to subscribe. The Cratejoy Marketplace is intended for subscription products only; there is no “Shop” webpage or one-time products available at this time.  You can receive orders on each channel.  How do I only list on the Cratejoy Marketplace? Do I have to upgrade?  All Cratejoy sellers must upgrade their account; this tells our system that you are no longer on a free trial. Upgrading to the Marketplace Only plan is free. Email Cratejoy Support to be put on the Marketplace Only plan ($0/mo.). What steps do I need to take to list on the Marketplace? To list on the Marketplace, you will need to create a subscription product, set up a payment processor, upgrade your account to the Marketplace Only plan, and create your listing in the Cratejoy seller portal.  Why do I have to give you my credit card? The reason why a credit card is required is to make sure that the whole purchase can be covered.  Even if a subscription is purchased with a 100% off coupon, a credit card is still required.  Do I have to use Stripe? Cratejoy recommends that sellers use Stripe for their payment processor. Read how to set up Stripe in our help doc. How do I get my Marketplace listing approved?  When you are ready to submit your Marketplace listing for approval, click the “Submit” button. Our committee will review your listing for any missing information or materials that go against our Marketplace seller policies, then approve or reject your listing with suggested revisions. Read more about what we’re looking for at our help doc.  How do I price my box?  Cratejoy has several calculators and guides to help you price your subscription box. If you decide to update your pricing after you have active subscribers, you can do this easily by simply editing your existing price by writing over it.  How do I set up a shipping schedule?  Your shipping schedule and renewal (billing) schedule are linked together in the Cratejoy seller portal. When you renew customer subscriptions will impact when you ship their boxes. We recommend shipping to brand-new subscribers within 7 days of their first order, then shipping to all other subscribers in bulk once a month. Read more about shipping schedules in our Subscription Box Shipping & Renewal Guide. The Cratejoy system is set up for a monthly shipping schedule. It is possible to ship using certain alternate schedules, but you will need to email Cratejoy Support to add our free Advanced Rebilling app to your account. Read more info in our help doc. How do I add a survey or variants? What’s the difference?  Variants are interchangeable variations of a product, such as the size, color, style, etc. Your subscribers choose from the specific options you set up. Variant selections can be updated by the customer at any time and will reflect on any unshipped shipments for that subscription. Surveys are a way to gain information from a subscriber without having to know all the options beforehand. Examples include “Do you have any allergies?” or “When's your birthday?” Survey responses cannot be changed after a customer has ordered their subscription.  Read more in our help doc.  What apps do I need? To set up a non-monthly shipping schedule, you will need our Advanced Rebilling app. Read more here.  Launching What’s the difference between upgrading my account and launching my store? You must upgrade your account in order to launch your store. Email Cratejoy Support to be put on the Marketplace Only plan. Our support team will add the Marketplace Only plan to your account in the Cratejoy seller portal. Then, to upgrade your account, navigate to the Account page of your seller portal and change your current plan from “Free Trial” to “Marketplace Only” ($0/mo.). Launching your store means that your Marketplace listing has gone live and your store is actively taking orders. Read more about upgrading, then launching, your store in our help doc. What should my listing look like? We recommend that you include 8-10 strong photos of your box and products, clear shipping information and a detailed description, and that you take advantage of all the extra features (such as Current Box and Past Boxes, featuring a YouTube video, and Questions & Answers) that the Marketplace listing has to offer. Here’s a guide to utilizing Marketplace features to improve your listing strength. How do I get featured on the Marketplace?  The Marketing Team takes several factors into consideration when selecting sellers to feature in content, such as high-quality images on your Marketplace listing, a strong conversion rate and low churn rate, positive customer reviews, and use of all the features Marketplace listings have available. Read more here. First Sale  My shipping/billing schedule isn’t accurate. How do I change it?  As always, feel free to email Cratejoy Support with any questions you might have! ____ day of the month: final day for new subscribers to sign up. ____ day of the month: Subscribers auto-renew for next month’s box What happens when I get a gift subscription? When a gift order is processed, the customer goes through a slightly different subscribe flow called “Give a Gift.” They have the option to select whether their gift will renew at the end of the original subscription period. Does Cratejoy ship my boxes for me?  While our sellers are in charge of curating, packing, and shipping each subscription box themselves, we do provide the necessary resources to manage and track shipments through the Cratejoy seller portal. Read more in our help docs. How do I ship boxes?  You can set shipping rates and shipping rules, export your shipment data, and print packing slips through the Cratejoy seller portal. If you use one of our shipping integrations, such as Pirate Ship, your shipment data can export directly to that service. Read more about shipments in our help docs. How do I print shipping labels? You can print shipping labels in bulk directly from the seller portal. Read more in our help doc. How do I move a shipment? In the Shipments tab of your dashboard, you will see a teal “Move a shipment” button. This will allow you to move the order shipment for an individual customer. Read more in our help doc. What reports should I look at? As a Cratejoy seller, you have access to a variety of reports. What reports you should look at depends on what information you’re looking for at the time. You can check out what available exports, and what’s in them, in the help doc here. <h1><strong>Setting Up</strong></h1><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 700;">How do I extend my 14-day free trial? </span></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">Email </span><a href="https://support.cratejoy.com/support/tickets/new"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">Cratejoy Support</span></a><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;"> for an extension. We’d be happy to help. </span></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 700;">How do I source products?</span></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 700;"> </span></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">To source products, we recommend first researching well-reviewed artisans and wholesalers in your niche. </span></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><a href="https://www.cratejoy.com/sell/blog/6-ways-source-products-subscription-boxes/"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">Here are some suggested places to source products</span></a><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">.</span></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><a href="https://www.cratejoy.com/sell/blog/subscription-box-procurement/"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">Here’s how to negotiate with a vendor to procure products.</span></a></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 700;">How much money do I need to invest? </span></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">How much you need to invest varies for each business, as it depends on your expenses and intended profit margins. Running presales can help offset your starting costs. </span></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 700;">What’s the difference between the Cratejoy Marketplace and the Cratejoy Storefront? </span></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">What we call the “storefront” is your website hosted by Cratejoy: you can find it at </span><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">[yourstore].cratejoy.com</span><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">. </span></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">The Cratejoy Marketplace is our customer-facing sales channel, where you have a store listing with all the essential info shoppers need to subscribe. The Cratejoy Marketplace is intended for subscription products only; there is no “Shop” webpage or one-time products available at this time. </span></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">You can receive orders on each channel. </span></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 700;">How do I only list on the Cratejoy Marketplace? Do I have to upgrade? </span></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">All Cratejoy sellers must upgrade their account; this tells our system that you are no longer on a free trial. Upgrading to the Marketplace Only plan is free. Email </span><a href="https://support.cratejoy.com/support/tickets/new"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">Cratejoy Support</span></a><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;"> to be put on the Marketplace Only plan ($0/mo.).</span></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 700;">What steps do I need to take to list on the Marketplace?</span></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">To list on the Marketplace, you will need to </span><a href="http://support.cratejoy.com/support/solutions/articles/43000495329-adding-a-subscription-product"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">create a subscription product</span></a><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">, set up a </span><a href="http://support.cratejoy.com/support/solutions/articles/43000495536-supported-payment-processors"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">payment processor</span></a><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">, upgrade your account to the Marketplace Only plan, and </span><a href="http://support.cratejoy.com/support/solutions/articles/43000515898-creating-a-successful-marketplace-listing"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">create your listing</span></a><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;"> in the Cratejoy seller portal. </span></p><p><br></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 700;">Why do I have to give you my credit card?</span></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">The reason why a credit card is required is to make sure that the whole purchase can be covered. </span></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">Even if a subscription is purchased with a 100% off coupon, a credit card is still required. </span></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 700;">Do I have to use Stripe?</span></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">Cratejoy recommends that sellers use Stripe for their payment processor. </span><a href="http://support.cratejoy.com/support/solutions/articles/43000495447-how-to-connect-to-stripe"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">Read how to set up Stripe in our help doc.</span></a></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 700;">How do I get my Marketplace listing approved? </span></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">When you are ready to submit your Marketplace listing for approval, click the “Submit” button. Our committee will review your listing for any missing information or materials that go against our </span><a href="http://support.cratejoy.com/support/solutions/articles/43000527487-the-cratejoy-marketplace-policies-guidelines-expectations"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">Marketplace seller policies</span></a><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">, then approve or reject your listing with suggested revisions. </span><a href="http://support.cratejoy.com/support/solutions/articles/43000515598-cratejoy-marketplace-listing-approval-process"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">Read more about what we’re looking for at our help doc.</span></a><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;"> </span></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 700;">How do I price my box? </span></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">Cratejoy has several </span><a href="https://www.cratejoy.com/sell/subscription-box-pricing-guide/"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">calculators</span></a><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;"> and </span><a href="https://www.cratejoy.com/sell/blog/tips-pricing-subscription-box/"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">guides</span></a><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;"> to help you price your subscription box. If you decide to update your pricing after you have active subscribers, you can do this easily by simply editing your existing price by writing over it. </span></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 700;">How do I set up a shipping schedule? </span></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">Your shipping schedule and renewal (billing) schedule are linked together in the Cratejoy seller portal. When you renew customer subscriptions will impact when you ship their boxes. We recommend shipping to brand-new subscribers within 7 days of their first order, then shipping to all other subscribers in bulk once a month. Read more about shipping schedules in our </span><a href="https://sell.cratejoy.com/wp-content/uploads/2018/11/Subscription-Box-Shipping-Renewal-Billing-Guide.pdf"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">Subscription Box Shipping &amp; Renewal Guide</span></a><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">.</span></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">The Cratejoy system is set up for a monthly shipping schedule. It is possible to ship using certain alternate schedules, but you will need to email </span><a href="https://support.cratejoy.com/support/tickets/new"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">Cratejoy Support</span></a><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;"> to add our free Advanced Rebilling app to your account. </span><a href="http://support.cratejoy.com/support/solutions/articles/43000495571-utilizing-the-advanced-rebilling-app"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">Read more info in our help doc.</span></a></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 700;">How do I add a survey or variants? What’s the difference? </span></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">Variants are interchangeable variations of a product, such as the size, color, style, etc. Your subscribers choose from the specific options you set up. Variant selections can be updated by the customer at any time and will reflect on any unshipped shipments for that subscription.</span></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">Surveys are a way to gain information from a subscriber without having to know all the options beforehand. Examples include “Do you have any allergies?” or “When's your birthday?” Survey responses cannot be changed after a customer has ordered their subscription. </span></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><a href="http://support.cratejoy.com/support/solutions/articles/43000495534-subscription-product-variants-and-surveys"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">Read more in our help doc. </span></a></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 700;">What apps do I need?</span></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">To set up a non-monthly shipping schedule, you will need our Advanced Rebilling app. </span><a href="http://support.cratejoy.com/support/solutions/articles/43000495571-utilizing-the-advanced-rebilling-app"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">Read more here. </span></a></p><p><br></p><h1><strong>Launching</strong></h1><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 700;">What’s the difference between upgrading my account and launching my store?</span></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">You must upgrade your account in order to launch your store. Email </span><a href="https://support.cratejoy.com/support/tickets/new"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">Cratejoy Support</span></a><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;"> to be put on the Marketplace Only plan. Our support team will add the Marketplace Only plan to your account in the Cratejoy seller portal. Then, to upgrade your account, navigate to the Account page of your seller portal and change your current plan from “Free Trial” to “Marketplace Only” ($0/mo.).</span></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">Launching your store means that your Marketplace listing has gone live and your store is actively taking orders. </span><a href="http://support.cratejoy.com/support/solutions/articles/43000495463-launching-your-store"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">Read more about upgrading, then launching, your store in our help doc.</span></a></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 700;">What should my listing look like?</span></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">We recommend that you include 8-10 strong photos of your box and products, clear shipping information and a detailed description, and that you take advantage of all the extra features (such as Current Box and Past Boxes, featuring a YouTube video, and Questions &amp; Answers) that the Marketplace listing has to offer. </span><a href="https://www.cratejoy.com/sell/blog/how-to-increase-your-marketplace-conversion-rate/"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">Here’s a guide to utilizing Marketplace features to improve your listing strength.</span></a></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 700;">How do I get featured on the Marketplace? </span></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">The Marketing Team takes several factors into consideration when selecting sellers to feature in content, such as high-quality images on your Marketplace listing, a strong conversion rate and low churn rate, positive customer reviews, and use of all the features Marketplace listings have available. </span><a href="https://www.cratejoy.com/sell/blog/how-cratejoy-chooses-sellers-to-feature/"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">Read more here.</span></a></p><p><br></p><h1><strong>First Sale </strong></h1><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 700;">My shipping/billing schedule isn’t accurate. How do I change it? </span></p><p><br></p><p>As always, feel free to email <a href="https://support.cratejoy.com/support/tickets/new" rel="noreferrer" target="_blank">Cratejoy Support</a> with any questions you might have!</p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 10.5pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">____ day of the month: final day for new subscribers to sign up.</span></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 10.5pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">____ day of the month: Subscribers auto-renew for next month’s box</span></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 700;">What happens when I get a gift subscription?</span></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">When a gift order is processed, the customer goes through a slightly different subscribe flow called “Give a Gift.” They have the option to select whether their gift will renew at the end of the original subscription period.</span></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 700;">Does Cratejoy ship my boxes for me? </span></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">While our sellers are in charge of curating, packing, and shipping each subscription box themselves, we do provide the necessary resources to manage and track shipments through the Cratejoy seller portal. </span><a href="http://support.cratejoy.com/support/solutions/folders/43000552396"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">Read more in our help docs.</span></a></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 700;">How do I ship boxes?</span><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;"> </span></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">You can set </span><a href="http://support.cratejoy.com/support/solutions/articles/43000495383-cratejoy-shipping-rates"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">shipping rates</span></a><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;"> and </span><a href="http://support.cratejoy.com/support/solutions/articles/43000495384-cratejoy-shipping-rules"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">shipping rules</span></a><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">, </span><a href="http://support.cratejoy.com/support/solutions/articles/43000495417-exporting-shipments"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">export your shipment data</span></a><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">, and </span><a href="http://support.cratejoy.com/support/solutions/articles/43000495489-printing-packing-slips"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">print packing slips</span></a><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;"> through the Cratejoy seller portal. If you use one of our shipping integrations, such as Pirate Ship, your shipment data can export directly to that service. </span><a href="http://support.cratejoy.com/support/solutions/folders/43000552396"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">Read more about shipments in our help docs.</span></a></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 700;">How do I print shipping labels?</span></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">You can print shipping labels in bulk directly from the seller portal. </span><a href="http://support.cratejoy.com/support/solutions/articles/43000495443-how-do-i-print-shipping-labels-in-bulk-"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">Read more in our help doc.</span></a></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 700;">How do I move a shipment?</span></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">In the Shipments tab of your dashboard, you will see a teal “Move a shipment” button. This will allow you to move the order shipment for an individual customer. </span><a href="http://support.cratejoy.com/support/solutions/articles/43000495477-moving-shipments-and-renewal-dates"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">Read more in our help doc.</span></a></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 700;">What reports should I look at?</span></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">As a Cratejoy seller, you have access to a variety of reports. What reports you should look at depends on what information you’re looking for at the time. You can check out what available exports, and what’s in them, in the help doc </span><a href="http://support.cratejoy.com/support/solutions/articles/43000495420-exports"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">here</span></a><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">.</span></p><p><br></p><p><br></p> 43000552392 746 43000536548 2020-10-22T16:56:39-05:00 43051906892 8 Cratejoy Marketplace Onboarding FAQ How do I extend my 14-day free trial? ​ Email support@cratejoy.com for an extension. We’d be happy to help. How do I source products? To source products, we recommend first researching well-reviewed artisans and wholesalers in your niche. 2 2 0 Cratejoy Marketplace Onboarding FAQ 2020-10-22T16:56:39-05:00 43012985404 1 2019-09-30T12:06:59-05:00 0 1 Setting Up How do I extend my 14-day free trial?  Email Cratejoy Support  for an extension. We’d be happy to help.  How do I source products?  To source products, we recommend first researching well-reviewed artisans and wholesalers in your niche. Here are some suggested places to source products and here’s how to negotiate with a vendor to procure product. How much money do I need to invest?  How much you need to invest varies for each business, as it depends on your expenses and intended profit margins. Running presales can help offset your starting costs.  How am I going to build and buy my products if I start with zero subscribers? Many sellers build their audience of interested pre-subscribers with a prelaunch. This means you would grow your online presence and promote your business to grow your email list and encourage early preorders. For information on prelaunch, visit here.  How do I add or change my store name and URL?  You can set up the store name and the domain name (URL) of your storefront via the “Settings” menu of your Cratejoy seller portal. Read more in our help doc. How do I add or change my custom domain?  To customize your storefront URL with a domain name you already own, so your storefront is located at [yourstore].com rather than [yourstore].cratejoy.com, please review this help doc. What’s the difference between the Cratejoy Marketplace and the Cratejoy Storefront?  What we call the “storefront” is your website hosted by Cratejoy: you can find it at [yourstore].cratejoy.com.  The Cratejoy Marketplace is our customer-facing sales channel, where you have a store listing with all the essential info shoppers need to subscribe. The Cratejoy Marketplace is intended for subscription products only; there is no “Shop” webpage or one-time products available at this time.  You can receive orders on each channel.  How do I only list on the Cratejoy Marketplace?  Email Cratejoy Support to be put on the Marketplace Only plan. How do I get my Marketplace listing approved?  Before you can submit your Marketplace listing for approval, you must be upgraded, launched and have a payment processor and product on your account.  When you are ready to submit your Marketplace listing for approval, click the “Submit” button. Our committee will review your listing for any missing information or materials that go against our Marketplace seller policies, then approve or reject your listing with suggested revisions. Read more about what we’re looking for at our help doc.  How do I price my box?  Cratejoy has several calculators and guides to help you price your subscription box. If you decide to update your pricing after you have active subscribers, you can update your box’s pricing on the Subscription Products page for that product. How do I set up a shipping schedule?  Your shipping schedule and renewal (billing) schedule are linked together in the Cratejoy seller portal. When you renew customer subscriptions will impact when you ship their boxes. We recommend shipping to brand-new subscribers within 7 days of their first order, then shipping to all other subscribers in bulk once a month. Read more about shipping schedules in our Subscription Box Shipping & Renewal Guide.  We support billing schedules that renew monthly, weekly, biweekly (every 2 weeks), bimonthly (every 2 months), quarterly (every 3 months), and ad hoc (on the customer’s monthly order anniversary). Please note that a quarterly schedule is not the same as a seasonal shipping schedule. Our default shipping schedule is monthly. To set up one of the other shipping schedules, mail support@cratejoy.com to add our free Advanced Rebilling app to your account. Read more info in our help doc. I need to collect t-shirt sizes, preferences, or more. How do I add a survey or variants? What’s the difference?  Variants are interchangeable variations of a product, such as the size, color, style, etc. Your subscribers choose from the specific options you set up. Variant selections can be updated by the customer at any time and will reflect on any unshipped shipments for that subscription. Surveys are a way to gain information from a subscriber without having to know all the options beforehand. Examples include “Do you have any allergies?” or “When's your birthday?” Survey responses cannot be changed after a customer has ordered their subscription.  Read more in our help doc.  What apps do I need? To set up a non-monthly shipping schedule, you will need our Advanced Rebilling app. Read more here.  Does Cratejoy have a referral program?  Cratejoy offers an in-house Referral Program app ($99/mo.) that makes it easy for your customers to refer friends and online followers. The Referral Program app is available for your storefront only. To set up your referral program, start by creating a coupon for your referring customers. Read more in our help doc.  How do I create new pages in Designer?  The Cratejoy Designer allows you to add webpages easily through our drag-and-drop editor. Open the Designer page of your Cratejoy seller portal, choose the design theme you’re working on, and select the “Add a Page” block on the right sidebar menu. Read more in our help doc. How do I use your API? Is there any documentation on the API?  You can find extensive documentation on our API here. How do I connect my blog to my Cratejoy site? Cratejoy supports blogs hosted by Wordpress.com or Tumblr. You can set this up as a subdomain of your storefront’s domain name (URL). Read more in our help doc. I have my own website. How do I connect it to Cratejoy to sell subscription products? To integrate your existing website with Cratejoy, read our help doc. Launching What’s the difference between upgrading my account and launching my store? You must upgrade your account in order to launch your store. To upgrade your account, navigate to the Account page of your seller portal and change your current plan from “Free Trial” to “All Access Plan” ($39/mo.). Launching your store means that your storefront and/or listing has gone live and your store is actively taking orders. Read more about upgrading, then launching, your store in our help doc. What should my Marketplace Listing look like? Review our Marketplace listing criteria in our help doc. How do I get featured on the Marketplace?  The Marketing Team takes several factors into consideration when selecting sellers to feature in content, such as high-quality images on your Marketplace listing, a strong conversion rate and low churn rate, positive customer reviews, and use of all the features Marketplace listings have available. Read more here. First Sale My shipping/billing schedule isn’t accurate. How do I change it?  Email Cratejoy Support with the following format and we can help you. ____ day of the month: final day for new subscribers to sign up. ____ day of the month: Subscribers auto-renew for next month’s box Does Cratejoy ship my boxes for me?  While our sellers are in charge of curating, packing, and shipping each subscription box themselves, we do provide the necessary resources to manage and track shipments through the Cratejoy seller portal. Read more in our help docs. How do I ship boxes?  You can set shipping rates and shipping rules, export your shipment data, and print packing slips through the Cratejoy seller portal. If you use one of our shipping integrations, such as Pirate Ship, your shipment data can export directly to that service. Read more about shipments in our help docs. Does Cratejoy recommend an affiliate program?  A lot of merchants use Affiliatly. It’s easy to manage your affiliates all in one place. You can either have them use affiliate links or an affiliate coupon code.  <h1><strong>Setting Up</strong></h1><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 700;">How do I extend my 14-day free trial? </span></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">Email </span><a href="https://support.cratejoy.com/support/tickets/new"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">Cratejoy Support </span></a><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;"> for an extension. We’d be happy to help. </span></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 700;">How do I source products? </span></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">To source products, we recommend first researching well-reviewed artisans and wholesalers in your niche. </span><a href="https://www.cratejoy.com/sell/blog/6-ways-source-products-subscription-boxes/"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">Here are some suggested places to source products</span></a><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;"> and</span><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;"> h</span><a href="https://www.cratejoy.com/sell/blog/subscription-box-procurement/"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">ere’s how to negotiate with a vendor to procure product.</span></a></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 700;">How much money do I need to invest? </span></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">How much you need to invest varies for each business, as it depends on your expenses and intended profit margins. Running presales can help offset your starting costs. </span></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 10.5pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 700;">How am I going to build and buy my products if I start with zero subscribers?</span></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">Many sellers build their audience of interested pre-subscribers with a </span><a href="https://www.cratejoy.com/sell/?s=prelaunch"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">prelaunch</span></a><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">. This means you would grow your online presence and promote your business to grow your email list and encourage early preorders. For information on prelaunch, </span><a href="https://www.cratejoy.com/sell/guides/how-to-do-a-subscription-box-prelaunch/"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">visit here</span></a><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">. </span></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 700;">How do I add or change my store name and URL? </span></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">You can set up the store name and the domain name (URL) of your storefront via the “Settings” menu of your Cratejoy seller portal. </span><a href="http://support.cratejoy.com/support/solutions/articles/43000495449-how-to-customize-your-store-name-and-url"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">Read more in our help doc</span></a><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">.</span></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 700;">How do I add or change my custom domain?</span><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;"> </span></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">To customize your storefront URL with a domain name you already own, so your storefront is located at [yourstore].com rather than [yourstore].cratejoy.com, </span><a href="http://support.cratejoy.com/support/solutions/articles/43000495401-customizing-your-domain"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">please review this help doc.</span></a></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 700;">What’s the difference between the Cratejoy Marketplace and the Cratejoy Storefront? </span></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">What we call the “storefront” is your website hosted by Cratejoy: you can find it at [yourstore].cratejoy.com. </span></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">The Cratejoy Marketplace is our customer-facing sales channel, where you have a store listing with all the essential info shoppers need to subscribe. The Cratejoy Marketplace is intended for subscription products only; there is no “Shop” webpage or one-time products available at this time. </span></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">You can receive orders on each channel. </span></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 700;">How do I only list on the Cratejoy Marketplace? </span></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">Email </span><a href="https://support.cratejoy.com/support/tickets/new"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">Cratejoy Support</span></a><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;"> to be put on the Marketplace Only plan.</span></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 700;">How do I get my Marketplace listing approved? </span></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">Before you can submit your Marketplace listing for approval, you must be upgraded, launched and have a payment processor and product on your account. <br><br>When you are ready to submit your Marketplace listing for approval, click the “Submit” button. Our committee will review your listing for any missing information or materials that go against our </span><a href="http://support.cratejoy.com/support/solutions/articles/43000527487-the-cratejoy-marketplace-policies-guidelines-expectations"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">Marketplace seller policies</span></a><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">, then approve or reject your listing with suggested revisions. </span><a href="http://support.cratejoy.com/support/solutions/articles/43000515598-cratejoy-marketplace-listing-approval-process"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">Read more about what we’re looking for at our help doc.</span></a><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;"> </span></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 700;">How do I price my box? </span></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">Cratejoy has several </span><a href="https://www.cratejoy.com/sell/subscription-box-pricing-guide/"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">calculators</span></a><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;"> and </span><a href="https://www.cratejoy.com/sell/blog/tips-pricing-subscription-box/"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">guides</span></a><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;"> to help you price your subscription box. If you decide to update your pricing after you have active subscribers, you can update your box’s pricing on the Subscription Products page for that product.</span></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 700;">How do I set up a shipping schedule? </span></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">Your shipping schedule and renewal (billing) schedule are linked together in the Cratejoy seller portal. When you renew customer subscriptions will impact when you ship their boxes. We recommend shipping to brand-new subscribers within 7 days of their first order, then shipping to all other subscribers in bulk once a month. Read more about shipping schedules in our </span><a href="https://sell.cratejoy.com/wp-content/uploads/2018/11/Subscription-Box-Shipping-Renewal-Billing-Guide.pdf"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">Subscription Box Shipping &amp; Renewal Guide</span></a><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">. </span></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">We support billing schedules that renew monthly, weekly, biweekly (every 2 weeks), bimonthly (every 2 months), quarterly (every 3 months), and ad hoc (on the customer’s monthly order anniversary). Please note that a quarterly schedule is not the same as a seasonal shipping schedule.</span></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">Our default shipping schedule is monthly. To set up one of the other shipping schedules, mail </span><a href="mailto:support@cratejoy.com"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">support@cratejoy.com</span></a><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;"> to add our free Advanced Rebilling app to your account. </span><a href="http://support.cratejoy.com/support/solutions/articles/43000495571-utilizing-the-advanced-rebilling-app"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">Read more info in our help doc.</span></a></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 700;">I need to collect t-shirt sizes, preferences, or more. How do I add a survey or variants? What’s the difference? </span></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">Variants are interchangeable variations of a product, such as the size, color, style, etc. Your subscribers choose from the specific options you set up. Variant selections can be updated by the customer at any time and will reflect on any unshipped shipments for that subscription.</span></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">Surveys are a way to gain information from a subscriber without having to know all the options beforehand. Examples include “Do you have any allergies?” or “When's your birthday?” Survey responses cannot be changed after a customer has ordered their subscription. </span></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><a href="http://support.cratejoy.com/support/solutions/articles/43000495534-subscription-product-variants-and-surveys"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">Read more in our help doc. </span></a></p><p><br></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 700;">What apps do I need?</span></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">To set up a non-monthly shipping schedule, you will need our Advanced Rebilling app. </span><a href="http://support.cratejoy.com/support/solutions/articles/43000495571-utilizing-the-advanced-rebilling-app"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">Read more here. </span></a></p><p><br></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 700;">Does Cratejoy have a referral program? </span></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">Cratejoy offers an in-house Referral Program app ($99/mo.) that makes it easy for your customers to refer friends and online followers. The Referral Program app is available for your storefront only. To set up your referral program, start by creating a coupon for your referring customers. </span><a href="http://support.cratejoy.com/support/solutions/articles/43000495518-setting-up-the-referral-program"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">Read more in our help doc.</span></a><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;"> </span></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 700;">How do I create new pages in Designer? </span></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">The Cratejoy Designer allows you to add webpages easily through our drag-and-drop editor. Open the Designer page of your Cratejoy seller portal, choose the design theme you’re working on, and select the “Add a Page” block on the right sidebar menu. </span><a href="http://support.cratejoy.com/support/solutions/articles/43000495326-adding-a-page"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">Read more in our help doc.</span></a></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 700;">How do I use your API? Is there any documentation on the API? </span></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><a href="http://docs.cratejoy.com/"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">You can find extensive documentation on our API here</span></a><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">.</span></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 700;">How do I connect my blog to my Cratejoy site?</span></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">Cratejoy supports blogs hosted by Wordpress.com or Tumblr. You can set this up as a subdomain of your storefront’s domain name (URL). </span><a href="http://support.cratejoy.com/support/solutions/articles/43000495319-adding-a-blog-to-your-site"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">Read more in our help doc.</span></a></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 700;">I have my own website. How do I connect it to Cratejoy to sell subscription products?</span></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">To integrate your existing website with Cratejoy, </span><a href="http://support.cratejoy.com/support/solutions/articles/43000495458-integrating-cratejoy-with-an-existing-website"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">read our help doc.</span></a></p><h1><strong>Launching</strong></h1><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 700;">What’s the difference between upgrading my account and launching my store?</span></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">You must upgrade your account in order to launch your store. To upgrade your account, navigate to the Account page of your seller portal and change your current plan from “Free Trial” to “All Access Plan” ($39/mo.).</span></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">Launching your store means that your storefront and/or listing has gone live and your store is actively taking orders. </span><a href="http://support.cratejoy.com/support/solutions/articles/43000495463-launching-your-store"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">Read more about upgrading, then launching, your store in our help doc.</span></a></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 700;">What should my Marketplace Listing look like?</span></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">Review our Marketplace listing criteria in </span><a href="http://support.cratejoy.com/support/solutions/articles/43000536317-getting-featured-on-cratejoy-a-checklist"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">our help doc.</span></a></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 700;">How do I get featured on the Marketplace? </span></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">The Marketing Team takes several factors into consideration when selecting sellers to feature in content, such as high-quality images on your Marketplace listing, a strong conversion rate and low churn rate, positive customer reviews, and use of all the features Marketplace listings have available. </span><a href="https://www.cratejoy.com/sell/blog/how-cratejoy-chooses-sellers-to-feature/"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">Read more here.</span></a></p><p><br></p><h1><strong>First Sale</strong></h1><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 700;">My shipping/billing schedule isn’t accurate. How do I change it? </span></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 10.5pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">Email </span><span style="color: rgb(41, 105, 176);"><span style="font-size: 10.5pt; font-family: Arial; font-weight: 400;"><a href="https://support.cratejoy.com/support/tickets/new">Cratejoy Support</a></span></span><span style="font-size: 10.5pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;"> with the following format and we can help you.</span></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 10.5pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">____ day of the month: final day for new subscribers to sign up.</span></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 10.5pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">____ day of the month: Subscribers auto-renew for next month’s box</span></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 700;">Does Cratejoy ship my boxes for me? </span></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">While our sellers are in charge of curating, packing, and shipping each subscription box themselves, we do provide the necessary resources to manage and track shipments through the Cratejoy seller portal. </span><a href="http://support.cratejoy.com/support/solutions/folders/43000552396"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">Read more in our help docs.</span></a></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 700;">How do I ship boxes?</span><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;"> </span></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">You can set </span><a href="http://support.cratejoy.com/support/solutions/articles/43000495383-cratejoy-shipping-rates"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">shipping rates</span></a><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;"> and </span><a href="http://support.cratejoy.com/support/solutions/articles/43000495384-cratejoy-shipping-rules"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">shipping rules</span></a><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">, </span><a href="http://support.cratejoy.com/support/solutions/articles/43000495417-exporting-shipments"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">export your shipment data</span></a><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">, and </span><a href="http://support.cratejoy.com/support/solutions/articles/43000495489-printing-packing-slips"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">print packing slips</span></a><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;"> through the Cratejoy seller portal. If you use one of our shipping integrations, such as Pirate Ship, your shipment data can export directly to that service. </span><a href="http://support.cratejoy.com/support/solutions/folders/43000552396"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">Read more about shipments in our help docs.</span></a></p><p><br></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 700;">Does Cratejoy recommend an affiliate program? </span></p><p dir="ltr" style="line-height: 1.38; margin-bottom: 0pt;"><br></p><p><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">A lot of merchants use </span><a href="https://www.affiliatly.com/"><span style="font-size: 11pt; font-family: Arial; color: rgb(17, 85, 204); font-weight: 400; text-decoration-skip-ink: none;">Affiliatly</span></a><span style="font-size: 11pt; font-family: Arial; color: rgb(0, 0, 0); font-weight: 400;">. It’s easy to manage your affiliates all in one place. You can either have them use affiliate links or an affiliate coupon code. </span></p> 43000552392 670 43000536547 2020-01-29T09:25:07-06:00 43012983703 9 Cratejoy Platform Onboarding FAQ Setting Up ​ How do I extend my 14-day free trial? Email support@cratejoy.com for an extension. We’d be happy to help. How do I source products? To source products, we recommend first researching well-reviewed artisans and wholesalers in your nic 2 0 1 Cratejoy Platform Onboarding FAQ 2020-08-07T14:58:16-05:00 43012985404 1 2019-04-01T18:46:34-05:00 0 0 This article will explain what a Cratejoy release is and when they happen. What is a Cratejoy release? A release is when we update our servers with a new version of the applications that run your stores, dashboards, and api systems. This can include: Bug fixes Stability Improvements Performance Improvements New Features Most releases include adjustments to more efficiently serve you and your subscribers, but the changes may not be apparent to your normal usage. We are growing at a rapid pace, and improving our infrastructure to better handle the increased traffic that you and your subscribers are bringing When do these happen? On a typical week we'll do three releases, some weeks we'll have 2 or 4 depending on how much testing and verification we need to do for the changes. Releases happen in the morning, CST, between 9 am and Noon. This timing is to ensure we have staff in place to monitor performance and functionality, as well as answer any questions that may come up around interface changes or new features. Release Maintenance Periods Occasionally a release will require a brief period of down-time across some of our servers. If you are connected to an affected server during this time you will see a message like this: These periods will only last a few minutes. We will always put an effort to make these as quick and infrequent as possible. Extended Maintenance Periods Rarely (so far about twice a year) we will need to have a longer period of downtime. If we need to have store fronts or your dashboard down for more than ten minutes, we will schedule it in advance and put notice on our status page. These periods are used to make changes to our infrastructure, usually upgrading servers or key services. We will always avoid downtime if possible. <p>This article will explain what a Cratejoy release is and when they happen. </p> <hr> <h2><strong>What is a Cratejoy release?</strong></h2> <p>A release is when we update our servers with a new version of the applications that run your stores, dashboards, and api systems. This can include:</p> <ul> <li>Bug fixes</li> <li>Stability Improvements</li> <li>Performance Improvements</li> <li>New Features</li> </ul> <p>Most releases include adjustments to more efficiently serve you and your subscribers, but the changes may not be apparent to your normal usage. </p> <p>We are growing at a rapid pace, and improving our infrastructure to better handle the increased traffic that you and your subscribers are bringing</p> <h2><strong>When do these happen?</strong></h2> <p>On a typical week we'll do three releases, some weeks we'll have 2 or 4 depending on how much testing and verification we need to do for the changes. </p> <p>Releases happen in the morning, CST, between 9 am and Noon. This timing is to ensure we have staff in place to monitor performance and functionality, as well as answer any questions that may come up around interface changes or new features.</p> <h2><strong>Release Maintenance Periods</strong></h2> <p>Occasionally a release will require a brief period of down-time across some of our servers. If you are connected to an affected server during this time you will see a message like this:<img src="https://help.cratejoy.com/hc/en-us/article_attachments/202807983/Screen_Shot_2016-01-29_at_1.43.05_PM.png" alt=""></p> <p>These periods will only last a few minutes. We will always put an effort to make these as quick and infrequent as possible. </p> <h2><strong>Extended Maintenance Periods</strong></h2> <p>Rarely (so far about twice a year) we will need to have a longer period of downtime. If we need to have store fronts or your dashboard down for more than ten minutes, we will schedule it in advance and put notice on our <a href="http://status.cratejoy.com">status page</a>. </p> <p>These periods are used to make changes to our infrastructure, usually upgrading servers or key services. </p> <p>We will always avoid downtime if possible.</p> <p> </p> <p> </p> 43000552392 161 43000495380 2019-04-01T18:46:34-05:00 43012983703 10 2 0 0 Cratejoy Platform Releases 2020-01-27T09:32:27-06:00 43012983703 1 2019-04-01T18:46:35-05:00 0 0 This article explains what kind of security Cratejoy provides and explains what PCI compliance is and how Cratejoy is PCI compliant. Cratejoy uses industry-standard encryption techniques and stores all personally identifying information in a secure manner. In addition, Cratejoy stores all Credit card information with a third party PCI compliant credit card vault. Does Cratejoy use Encryption? Yes, all checkout and logged in customer actions (such as modifying their subscriptions) occur over an industry-standard SSL connection. What is PCI-compliance? The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure. If you want to sell online and accept payments from Visa, MasterCard, American Express or Discover credit cards, your software and hosting needs to be PCI compliant. There are six categories of PCI standards that must be met in order for a merchant to be deemed compliant: Maintain a Secure Network Protect Cardholder Data Maintain a Vulnerability Management Program Implement Strong Access Control Measures Regularly Monitor and Test Networks Maintain an Information Security Policy Is Cratejoy PCI compliant? Yes, Cratejoy uses a third party credit card vault which is a Level 1 Service Provider. This is the highest level of PCI DSS compliance. You can read more about this at: https://spreedly.com/pci Can Cratejoy get hacked and leak credit card numbers? Cratejoy does NOT store Credit Cards. Cratejoy uses a secure third party credit card vaulting service which is fully PCI-compliant. You can read more about this at: https://spreedly.com/pci <p>This article explains what kind of security Cratejoy provides and explains what PCI compliance is and how Cratejoy is PCI compliant.</p> <hr> <p>Cratejoy uses industry-standard encryption techniques and stores all personally identifying information in a secure manner. In addition, Cratejoy stores all Credit card information with a third party PCI compliant credit card vault.<br><br></p> <h2><strong>Does Cratejoy use Encryption?</strong></h2> <p>Yes, all checkout and logged in customer actions (such as modifying their subscriptions) occur over an industry-standard SSL connection.</p> <h2><strong>What is PCI-compliance?</strong></h2> <p>The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure. If you want to sell online and accept payments from Visa, MasterCard, American Express or Discover credit cards, your software and hosting needs to be PCI compliant.</p> <p>There are six categories of PCI standards that must be met in order for a merchant to be deemed compliant:</p> <ul> <li>Maintain a Secure Network</li> <li>Protect Cardholder Data</li> <li>Maintain a Vulnerability Management Program</li> <li>Implement Strong Access Control Measures</li> <li>Regularly Monitor and Test Networks</li> <li>Maintain an Information Security Policy</li> </ul> <h2><strong>Is Cratejoy PCI compliant?</strong></h2> <p>Yes, Cratejoy uses a third party credit card vault which is a Level 1 Service Provider. This is the highest level of PCI DSS compliance. You can read more about this at: <a href="https://spreedly.com/pci" rel="noreferrer">https://spreedly.com/pci</a></p> <h2><strong>Can Cratejoy get hacked and leak credit card numbers?</strong></h2> <p>Cratejoy does NOT store Credit Cards. Cratejoy uses a secure third party credit card vaulting service which is fully PCI-compliant. You can read more about this at: <a href="https://spreedly.com/pci" rel="noreferrer">https://spreedly.com/pci</a></p> 43000552392 280 43000495382 2019-04-01T18:46:35-05:00 43012983703 11 2 0 0 Cratejoy Security / PCI compliance 2020-01-27T09:32:27-06:00 43012983703 1 2019-04-01T18:46:46-05:00 1 0 Yes, it is possible to have your customers imported from your existing platform! Many of our merchants move to Cratejoy from platforms that have compatible data, so we welcome merchants to let us know if they are interested in having us import their subscriber data and apply for the import. Due to time constraints, we are currently accepting applications for merchants migrating 100 subscribers and above. Technical requirements for importing customers 1) That you are on a payment gateway that Cratejoy supports. Don't know what payment processors Cratejoy supports? Check out: What Payment Processors does Cratejoy Support? 2) That you can export the required data from your existing platform. You need to be able to provide for our engineering team a CSV containing an entry for each customer's subscription: E-mail address Shipping address (please break these out into columns for street, city, state, zip, country) Billing address (if different from shipping) Customer Creation date Product name (or SKU) Product price Prepayment term (1, 3, 6, 12 months, etc) Subscription start date Subscription last billed date Subscription end date (expiry date or next renewal date) We have successfully performed imports and full tests from these platforms: Chargify Recurhub Moonclerk Stripe subscriptions WooCommerce subscriptions Process for migrating 1) Set up your Cratejoy store and launch it! It is vital that the new store on our Cratejoy platform is launched before the migration, and until after you get your first subscriber. This way we can be absolutely sure when we do migrate your subscribers over that you don't end up with subscribers "orphaned" on your old platform that need to be migrated in a second time. 2) Apply. Due to time constraints, we are currently accepting applications for merchants migrating 100 subscribers and above. Fill out my online form. 3) We will verify that the migration can be done and test the sample data. We may have additional questions at that point. After the test and any questions, we will work with you to schedule the import - please note that due to demand and to the testing, some migration dates must be scheduled in advance. How long does a migration take? We have quite a backlog of migrations, so this will not happen fast. Current timelines are 3-5 weeks. <p>Yes, it is possible to have your customers imported from your existing platform!</p> <p>Many of our merchants move to Cratejoy from platforms that have compatible data, so we welcome merchants to let us know if they are interested in having us import their subscriber data and apply for the import. </p> <p>Due to time constraints, we are currently accepting applications for merchants migrating 100 subscribers and above. </p> <h2><strong>Technical requirements for importing customers</strong></h2> <p><strong>1) That you are on a payment gateway that Cratejoy supports.</strong></p> <p>Don't know what payment processors Cratejoy supports? Check out: <a style="background-color: #ffffff;" href="https://help.cratejoy.com/hc/en-us/articles/201885619-What-payment-processors-does-Cratejoy-support-">What Payment Processors does Cratejoy Support?</a> </p> <p><strong>2) That you can export the required data from your existing platform.</strong></p> <p>You need to be able to provide for our engineering team a CSV containing an entry for each customer's subscription:</p> <ul> <li>E-mail address</li> <li>Shipping address (please break these out into columns for street, city, state, zip, country)</li> <li>Billing address (if different from shipping)</li> <li>Customer Creation date</li> <li>Product name (or SKU)</li> <li>Product price</li> <li>Prepayment term (1, 3, 6, 12 months, etc)</li> <li>Subscription start date</li> <li>Subscription last billed date</li> <li>Subscription end date (expiry date or next renewal date)</li> </ul> <p>We have successfully performed imports and full tests from these platforms:</p> <ul> <li>Chargify</li> <li>Recurhub</li> <li>Moonclerk</li> <li>Stripe subscriptions</li> <li>WooCommerce subscriptions</li> </ul> <h2><strong>Process for migrating</strong></h2> <p><strong>1) Set up your Cratejoy store and launch it!</strong></p> <p>It is vital that the new store on our Cratejoy platform is launched before the migration, and until after you get your first subscriber. This way we can be absolutely sure when we do migrate your subscribers over that you don't end up with subscribers "orphaned" on your old platform that need to be migrated in a second time.</p> <p><strong>2) Apply. </strong><br><br>Due to time constraints, we are currently accepting applications for merchants migrating 100 subscribers and above. Fill out my <a href="https://cratejoymigrations.wufoo.com/forms/z1pyyz4v0ghnno1">online form</a>.</p> <p><strong>3) We will verify that the migration can be done and test the sample data. </strong><br><br>We may have additional questions at that point. After the test and any questions, we will work with you to schedule the import - please note that due to demand and to the testing, some migration dates must be scheduled in advance. </p> <h2><strong>How long does a migration take?</strong></h2> <p>We have quite a backlog of migrations, so this will not happen fast. Current timelines are 3-5 weeks.</p> 43000552392 314 43000495455 2019-04-01T18:46:46-05:00 43012983703 12 2 1 0 Importing Subscribers 2020-01-27T09:32:30-06:00 43012983703 1 2019-04-01T18:46:47-05:00 1 1 This article will walk you through on how to take your store out of test mode so that you can start taking orders. In test mode, no real money is exchanged. Any orders will be created as test orders and are clearly marked as such. A banner is displayed on your storefront when you are in test mode to indicate the status to visitors. Go to General Settings From the merchant portal, choose Settings from the navigation menu, and General from the drop-down menu. Leave Test Mode Find the section for Store Test Settings, and set the toggle to off to leave test mode. Save Your Changes Press the Save button at the top or bottom of your screen. If you created any test transactions while building your store, you have the ability to remove the test data when leaving test mode. Related Links: Remove Test Data | Launch Your Cratejoy Store | Place Test Order on Storefront | Placing a Test Order on Your Cratejoy Marketplace Listing <p>This article will walk you through on how to take your store out of test mode so that you can start taking orders. </p> <hr> <p>In test mode, no real money is exchanged. Any orders will be created as test orders and are clearly marked as such. A banner is displayed on your storefront when you are in test mode to indicate the status to visitors.</p> <h2><strong>Go to General Settings</strong></h2> <p>From the merchant portal, choose <strong>Settings</strong> from the navigation menu, and <strong>General</strong> from the drop-down menu.<br><br></p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/200744489/General-tab.png" alt=""><br><br></p> <h2><strong>Leave Test Mode</strong></h2> <p>Find the section for <strong>Store Test Settings</strong>, and set the toggle to off to leave test mode.<br><br></p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/200832035/test-mode.png" alt=""><br><br></p> <h2><strong>Save Your Changes</strong></h2> <p>Press the <strong>Save </strong>button at the top or bottom of your screen.</p> <p>If you created any test transactions while building your store, you have the ability to <a href="https://help.cratejoy.com/hc/en-us/articles/201872019-Remove-Test-Data" target="_blank" rel="noopener noreferrer" data-cke-saved-href="http://www.cratejoy.com/help/getting-started/remove-test-data">remove the test data</a> when leaving test mode.</p> <hr> <div>Related Links: <a href="https://help.cratejoy.com/hc/en-us/articles/201872019-How-To-Remove-Test-Data" target="_blank" rel="noopener">Remove Test Data</a> | <a href="https://help.cratejoy.com/hc/en-us/articles/360001201803-How-To-Launch-Your-Cratejoy-Store" target="_blank" rel="noopener">Launch Your Cratejoy Store</a> | <a href="https://help.cratejoy.com/hc/en-us/articles/201872029" target="_blank" rel="noopener">Place Test Order on Storefront</a> | <a href="https://help.cratejoy.com/hc/en-us/articles/217032466-Placing-a-Test-Order-on-Your-Cratejoy-Marketplace-Listing" target="_blank" rel="noopener">Placing a Test Order on Your Cratejoy Marketplace Listing</a> </div> <div> </div> 43000552392 628 43000495464 2019-04-01T18:46:47-05:00 43012983703 13 2 1 1 Leave Test Mode 2020-01-27T09:32:30-06:00 43012983703 1 2019-04-01T18:46:57-05:00 0 1 This article will walk you through on how to place a test order on your Cratejoy Marketplace listing. When in test mode, you can run tests to view various billing transaction scenarios, such as a successful transaction, credit card decline, invalid credit card information, and more. This will prevent transactions from skewing your reports and analytics. Orders placed while not in test mode will appear in your reports and analytics. You must connect your Stripe account before completing a test transaction. Test transactions should be done using Stripe's test card numbers. You can also toggle test mode on your Stripe dashboard to view these test transactions and details within Stripe. 1. Visit Your Listing Go to the Marketplace tab in the Merchant Portal and click "Preview". This will pull up a preview of your Marketplace Listing in your browser. 2. Begin the Checkout Process Click "Personalize Your Box" to initiate the checkout process: Select your product (if applicable) and choose "Proceed to Checkout": Sign in to your Cratejoy account (or create a new one to test with): Choose a plan (if applicable): 3. Enter Test Transaction Billing Information Now enter the address, test transaction card number, expiration date, CVC, and postal code: Instead of entering your own credit card information, you will enter test transaction information. To test a successful credit card transaction, enter the following information: Credit Card Number: 5555555555554444 Security Code: 123 (any 3-4 digit number) Expiration: (anything in the future) Postal Code: 20001 Stripe Test Cards Credit Card Number: 4242424242424242 You can test other types of transactions as well: Card Decline Credit Card Number: 4000000000000002 Incorrect Card Number Credit Card Number: 4242424242424241 Invalid Expiration Year Expiration Year: 1970 Invalid CVC Security Code: 99 There are various other testing options that can be viewed at stripe.com/docs/testing 4. View Your Completed Transaction From the merchant portal, choose Subscriptions from the navigation menu. Your most recent transaction will be at the top of the list. Any test orders will be clearly marked with the word "test" in the background. You also have the option to remove the test data after you have run your test transactions. Related Links: Remove Test Data | Leave Test Mode <p>This article will walk you through on how to place a test order on your Cratejoy Marketplace listing.</p> <hr> <p>When in <a href="https://help.cratejoy.com/hc/en-us/articles/202717995-Leave-Test-Mode">test mode</a>, you can run tests to view various billing transaction scenarios, such as a successful transaction, credit card decline, invalid credit card information, and more. </p> <p>This will prevent transactions from skewing your reports and analytics.</p> <p class="note info">Orders placed while not in test mode will appear in your reports and analytics.</p> <p>You must connect your Stripe account before completing a test transaction. Test transactions should be done using Stripe's test card numbers. You can also <a href="https://stripe.com/docs/dashboard#livemode-and-testing">toggle test mode on your Stripe</a> dashboard to view these test transactions and details within Stripe.</p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/203679536/stripe-test-toggle.png" alt=""></p> <hr> <h2><strong><br>1. Visit Your Listing</strong></h2> <p>Go to the Marketplace tab in the Merchant Portal and click "Preview". This will pull up a preview of your Marketplace Listing in your browser.<br><br></p> <h2><strong>2. Begin the Checkout Process</strong></h2> <p>Click "Personalize Your Box" to initiate the checkout process:</p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/210726423/Screen_Shot_2016-11-16_at_11.01.09_AM.png" alt=""></p> <p>Select your product (if applicable) and choose "Proceed to Checkout":</p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/210866546/Screen_Shot_2016-11-16_at_11.03.01_AM.png" alt=""></p> <p>Sign in to your Cratejoy account (or create a new one to test with):</p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/210726503/Screen_Shot_2016-11-16_at_11.04.09_AM.png" alt=""></p> <p>Choose a plan (if applicable):</p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/210867466/Screen_Shot_2016-11-16_at_11.33.22_AM.png" alt=""></p> <p> </p> <h2><strong>3. Enter Test Transaction Billing Information</strong></h2> <p>Now enter the address, test transaction card number, expiration date, CVC, and postal code:</p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/210868906/Screen_Shot_2016-11-16_at_11.48.39_AM.png" alt=""> </p> <p>Instead of entering your own credit card information, you will enter test transaction information.</p> <p>To test a successful credit card transaction, enter the following information:</p> <p><strong>Credit Card Number: </strong>5555555555554444<br><strong>Security Code:</strong> 123 (any 3-4 digit number)<br><strong>Expiration:</strong> (anything in the future)<br><strong>Postal Code: </strong>20001</p> <p> </p> <p><span class="wysiwyg-font-size-large"><strong>Stripe Test Cards</strong></span></p> <p><strong>Credit Card Number:</strong> 4242424242424242</p> <p>You can test other types of transactions as well:</p> <ul> <li> <strong>Card Decline</strong> <ul> <li>Credit Card Number: 4000000000000002</li> </ul> </li> <li> <strong>Incorrect Card Number</strong> <ul> <li>Credit Card Number: 4242424242424241</li> </ul> </li> <li> <strong>Invalid Expiration Year</strong> <ul> <li>Expiration Year: 1970</li> </ul> </li> <li> <strong>Invalid CVC</strong> <ul> <li>Security Code: 99</li> </ul> </li> </ul> <p>There are various other testing options that can be viewed at <a href="https://stripe.com/docs/testing" data-cke-saved-href="https://stripe.com/docs/testing">stripe.com/docs/testing</a></p> <h2><strong>4. View Your Completed Transaction</strong></h2> <p>From the merchant portal, choose <strong>Subscriptions</strong> from the navigation menu.<br><br></p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/210868386/subscriptions.png" alt=""></p> <p> </p> <p>Your most recent transaction will be at the top of the list. Any test orders will be clearly marked with the word "test" in the background.<br><br></p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/200744369/test-order.png" alt=""></p> <p>You also have the option to <a href="https://help.cratejoy.com/hc/en-us/articles/201872019-Remove-Test-Data" data-cke-saved-href="http://www.cratejoy.com/help/getting-started/remove-test-data">remove the test data</a> after you have run your test transactions. </p> <hr> <div>Related Links: <a href="https://help.cratejoy.com/hc/en-us/articles/201872019-Remove-Test-Data" data-cke-saved-href="http://www.cratejoy.com/help/getting-started/remove-test-data">Remove Test Data</a> | <a href="https://help.cratejoy.com/hc/en-us/articles/202717995-Leave-Test-Mode" data-cke-saved-href="http://www.cratejoy.com/help/getting-started/leave-test-mode">Leave Test Mode</a> </div> 43000552392 528 43000495484 2019-04-01T18:46:57-05:00 43012983703 14 2 0 1 Placing a Test Order on Your Cratejoy Marketplace Listing 2020-01-27T09:32:31-06:00 43012983703 1 2019-04-01T18:47:00-05:00 0 1 This quick guide will walk you through on setting up a pre-launch campaign on your Cratejoy website. The goal of your pre-launch campaign is to gather as many email addresses as possible. Email lists have the best conversion rates and will always be your most valuable asset. To collect email addresses that you'll use later you'll need to use the MailChimp app in the cratejoy App Store. The article here will walk you through on how to set up MailChimp in your merchant portal. 1. Install the Pre-Launch Basic Theme After you've set up your MailChimp app and created your pre-launch email list, you will want to go to the Design Store here from within your merchant portal. Once there, locate the Pre-Launch Basic theme and click "Install this design". Once you've installed it, it should be the published theme on your Cratejoy storefront. However, if you already have another theme published, then you will have to publish the pre-launch basic theme. 2. Customize the Pre-Launch Basic Theme Using the designer, customize the pre-launch basic theme to match your store's branding. You can add a background image, change the font style, and add social media icons. Click save and your changes are set. 2. Upgrade/Launch Your Store Once you've made your changes and edited your pre-launch page you will need to launch your store in order to start collecting emails. Not sure how to upgrade/launch your store? Follow the instructions here. 3. Build Customer Experience After someone signs up to your pre-launch list, the most important thing for you to do is to create a post-sign-up customer experience. This includes the email a customer gets after they sign up as well as messages from you over the course of your pre-launch period in order to keep the lead hot. Here's an example: 1. A potential customer signs up. 2. The customer receives an automated sign-up email that includes the incentive offered on the pre-launch page. 3. You send a customer an email letting them know about progress. 4. Sending an email out to encourage the potential customer to engage with you on your social media channels or other communities. 5. Reminder email about the upcoming launch. 6. Launch email goes live. This is a powerful way to encourage your sign-ups to eventually convert, and much of this can be automated to an extent in Mailchimp (see the Bonus Item regarding setting up your MailChimp account). Helpful Resources: Setting Up a Pre-Launch for Your Subscription Business The 6-Point Guide to an Irresistible Email Teaser Campaign 4 Steps to Launch a New Product with Email Marketing If you'd like to run a pre-sales/pre-order campaign instead of a pre-launch campaign, read the help document called Running a pre-sales/pre-order campaign. <p>This quick guide will walk you through on setting up a pre-launch campaign on your Cratejoy website.</p> <hr> <p>The goal of your pre-launch campaign is to gather as many email addresses as possible. Email lists have the best conversion rates and will always be your most valuable asset. </p> <p class="note info">To collect email addresses that you'll use later you'll need to use the MailChimp app in the cratejoy App Store. The article <strong><a href="https://help.cratejoy.com/hc/en-us/articles/203869565-Setting-up-MailChimp" target="_blank" rel="noopener">here</a></strong> will walk you through on how to set up MailChimp in your merchant portal.</p> <p> </p> <h2><strong>1. Install the Pre-Launch Basic Theme</strong></h2> <p>After you've set up your MailChimp app and created your pre-launch email list, you will want to go to the Design Store <strong><a href="https://my.cratejoy.com/designs/" target="_blank" rel="noopener">here</a></strong> from within your merchant portal. </p> <p>Once there, locate the Pre-Launch Basic theme and click "Install this design". </p> <p><img src="https://help.cratejoy.com/hc/article_attachments/360009276591/Screen_Shot_2018-08-16_at_10.42.53_AM.png" alt="Screen_Shot_2018-08-16_at_10.42.53_AM.png"></p> <p>Once you've installed it, it should be the published theme on your Cratejoy storefront. However, if you already have another theme published, then you will have to publish the pre-launch basic theme. </p> <p> </p> <p><img src="https://help.cratejoy.com/hc/article_attachments/360009240532/Ahg3FnBAmP.gif" alt="Ahg3FnBAmP.gif"></p> <h2><strong>2. Customize the Pre-Launch Basic Theme</strong></h2> <p>Using the designer, customize the pre-launch basic theme to match your store's branding. You can add a background image, change the font style, and add social media icons.</p> <p>Click save and your changes are set. </p> <p> </p> <p><img src="https://help.cratejoy.com/hc/article_attachments/360016620971/Screen_Shot_2018-12-06_at_11.02.15_AM.png" alt="Screen_Shot_2018-12-06_at_11.02.15_AM.png"></p> <p> </p> <h2><strong>2. Upgrade/Launch Your Store</strong></h2> <p>Once you've made your changes and edited your pre-launch page you will need to launch your store in order to start collecting emails. </p> <p>Not sure how to upgrade/launch your store? Follow the instructions <strong><a href="https://help.cratejoy.com/hc/en-us/articles/360001201803-Launching-your-Store" target="_blank" rel="noopener">here</a></strong>. </p> <h2><strong>3. Build Customer Experience</strong></h2> <div>After someone signs up to your pre-launch list, the most important thing for you to do is to create a post-sign-up customer experience. This includes the email a customer gets after they sign up as well as messages from you over the course of your pre-launch period in order to keep the lead hot. <br><br><strong>Here's an example:</strong><br><br>1. A potential customer signs up.<br>2. The customer receives an automated sign-up email that includes the incentive offered on the pre-launch page.<br>3. You send a customer an email letting them know about progress.<br>4. Sending an email out to encourage the potential customer to engage with you on your social media channels or other communities.<br>5. Reminder email about the upcoming launch.<br>6. Launch email goes live.<br><br>This is a powerful way to encourage your sign-ups to eventually convert, and much of this can be automated to an extent in Mailchimp (see the Bonus Item regarding setting up your MailChimp account).<br><br><strong>Helpful Resources:</strong> </div> <ul> <li><a href="https://www.cratejoy.com/sell/guides/how-to-do-a-subscription-box-prelaunch/" target="_blank" rel="noopener">Setting Up a Pre-Launch for Your Subscription Business</a></li> <li><a href="https://unbounce.com/email-marketing/the-6-point-guide-to-an-irresistible-email-teaser-campaign/" target="_blank" rel="noopener noreferrer">The 6-Point Guide to an Irresistible Email Teaser Campaign</a></li> <li><a href="http://blog.sendlane.com/product-launch-email-marketing/" target="_blank" rel="noopener noreferrer">4 Steps to Launch a New Product with Email Marketing</a></li> </ul> <p>If you'd like to run a pre-sales/pre-order campaign instead of a pre-launch campaign, read the help document called<a href="https://help.cratejoy.com/hc/en-us/articles/204309945" target="_blank" rel="noopener"> Running a pre-sales/pre-order campaign.</a></p> 43000552392 577 43000495509 2019-04-01T18:47:00-05:00 43012983703 15 2 0 1 Running a Pre-Launch Campaign 2020-01-27T09:32:31-06:00 43012983703 1 2019-04-01T18:47:40-05:00 0 0 This article will outline how to take screenshots on Windows and Apple computers, along with iOS and Android mobile devices. Whether in live chat or a traditional support ticket, screenshots can greatly assist support representatives in effectively (and efficiently) resolving your inquiry. How to Take a Screenshot on a Mac Apple computers provide extremely convenient screenshot functionality. You can press Command-Shift-3 to capture the entire screen, or Command-Shift-4 to open a crosshair pointer which you drag over the portion of the screen you wish to capture. By default, the captured image will be saved as a .png on your desktop. How to Take a Screenshot on a Windows PC Different versions of Windows have a number of ways to take screenshots. The way that works across all versions is to press the Print Screen key, which copies an image of the entire screen. You can then paste the image in an editing program (most likely Paint) by pressing Control-V with the program open. You can then save the image as is, or use Paint's cropping tools to save only the desired portion. Windows 7 and above allow functionality similar to Mac's Command-Shift-4 command via the Snipping Tool, located by clicking the Start button, selecting All Programs, clicking Accessories, and then selecting Snipping Tool. Windows 8 and above allow users to the Windows and Print Screen keys simultaneously to capture the entire screen, and this image is then saved in a special Screenshots folder inside the Pictures library. How to Take a Screenshot on an iOS Device Pressing the Sleep/Wake and Home buttons simultaneously on your iPhone or iPad will save a screenshot to your Photos library. How to Take a Screenshot on an Android Device Pressing the volume down and power buttons simultaneously on your Android device will take a screenshot. If your device has an iPhone-esque home button instead, pressing power and home simultaneously will take the screenshot. <p>This article will outline how to take screenshots on Windows and Apple computers, along with iOS and Android mobile devices.</p> <hr> <p>Whether in live chat or a traditional support ticket, screenshots can greatly assist support representatives in effectively (and efficiently) resolving your inquiry. </p> <h2><strong>How to Take a Screenshot on a Mac</strong></h2> <p>Apple computers provide extremely convenient screenshot functionality.</p> <p>You can press<strong> Command-Shift-3</strong> to capture the <strong>entire screen</strong>, or <strong>Command-Shift-4</strong> to open a crosshair pointer which you drag over the portion of the screen you wish to capture.</p> <p>By default, the captured image will be saved as a .png on your desktop.</p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/205955803/desktop.png" alt="" width="758" height="442"></p> <p> </p> <h2><strong>How to Take a Screenshot on a Windows PC</strong></h2> <p>Different versions of Windows have a number of ways to take screenshots.</p> <p>The way that works across all versions is to press the Print Screen key, which copies an image of the entire screen. You can then paste the image in an editing program (most likely Paint) by pressing Control-V with the program open.</p> <p>You can then save the image as is, or use Paint's cropping tools to save only the desired portion.</p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/205958083/Cratejoy.png" alt="" width="756" height="425"></p> <p>Windows 7 and above allow functionality similar to Mac's Command-Shift-4 command via the Snipping Tool, located by clicking the Start button, selecting All Programs, clicking Accessories, and then selecting Snipping Tool.</p> <p>Windows 8 and above allow users to the Windows and Print Screen keys simultaneously to capture the entire screen, and this image is then saved in a special Screenshots folder inside the Pictures library.</p> <p> </p> <h2><strong>How to Take a Screenshot on an iOS Device</strong></h2> <p>Pressing the Sleep/Wake and Home buttons simultaneously on your iPhone or iPad will save a screenshot to your Photos library.</p> <p> </p> <h2><strong>How to Take a Screenshot on an Android Device</strong></h2> <p>Pressing the volume down and power buttons simultaneously on your Android device will take a screenshot. If your device has an iPhone-esque home button instead, pressing power and home simultaneously will take the screenshot.</p> 43000552392 141 43000495538 2019-04-01T18:47:40-05:00 43012983703 17 2 0 0 Taking a Screenshot 2020-01-27T09:32:32-06:00 43012983703 1 2019-04-01T18:47:43-05:00 1 0 In the course of a live chat, a support representative may ask for a screenshot, or some other form of a document, to help best diagnose and resolve your inquiry. This article will outline how to attach such files through the live chat widget. If you're unsure how to take a screenshot, no problem! This article will help you out: How to Take a Screenshot Once a live chat is initiated with a support representative, you will want to look for the "Options" button in the lower left corner of the widget, shown here: Once clicked, a number of options will appear, with "Send a File" being our desired selection. This will open your file manager, and allow you to easily select the appropriate upload to assist the representative. Also of note in the options menu is the Email Transcript button, which will allow you to retain a permanent copy of the chat. This way you can be sure you won't lose any valuable information upon logging out! <p>In the course of a live chat, a support representative may ask for a screenshot, or some other form of a document, to help best diagnose and resolve your inquiry. This article will outline how to attach such files through the live chat widget.</p> <hr> <p> If you're unsure how to take a screenshot, no problem! This article will help you out:</p> <p><a href="https://help.cratejoy.com/hc/en-us/articles/211253466" target="_blank" rel="noopener">How to Take a Screenshot</a></p> <hr> <p>Once a live chat is initiated with a support representative, you will want to look for the "Options" button in the lower left corner of the widget, shown here:</p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/205953723/options.png" alt="" width="400" height="550"></p> <p>Once clicked, a number of options will appear, with "Send a File" being our desired selection.</p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/205954383/send_a_file_3.png" alt="" width="400" height="557"></p> <p>This will open your file manager, and allow you to easily select the appropriate upload to assist the representative.</p> <p>Also of note in the options menu is the Email Transcript button, which will allow you to retain a permanent copy of the chat. This way you can be sure you won't lose any valuable information upon logging out!</p> <p><img src="https://help.cratejoy.com/hc/en-us/article_attachments/205954023/send_chat_transcript.png" alt="" width="400" height="553"></p> 43000552392 123 43000495555 2019-04-01T18:47:43-05:00 43012983703 18 2 1 0 Uploading a File in Chat 2020-01-27T09:32:33-06:00 43012983703