How can I best understand my Cratejoy fees?
This help article will walk you through everything you need to know about transaction fees on the Cratejoy platform.
In this Article
Is there a monthly subscription fee to sell with Cratejoy?
We currently offer three subscription plans that have varying monthly fees.
- The Sell on the Marketplace Only is free. This allows you to sell on the Marketplace at no monthly cost.
- The Checkout Only is $19/month. This includes a hosted checkout only option only.
- The All-in-One plan is $39/month. This all-inclusive plan includes a hosted storefront and option to list on the marketplace.
How do transaction fees work?
The transaction fee is a percentage charged on the entirety of the order, including shipping and sales tax (if applicable). This is on orders either through the Marketplace or Storefront. The rate for transaction charges varies depending on your pricing plan.
Transaction fees vary between the Marketplace and Storefront. Transaction fees also apply to renewals.
This is the formula used to calculate transaction fees:
[(cost of products - discounts) + tax + shipping charges] x rate
Marketplace orders are charged 10% plus platform transaction fees (1.25% + $0.10) for the total cost of the order. For example, with a $25 transaction, you would pay $2.91 (10% of the order total plus $0.41).
Storefront orders are charged 1.25% plus $0.10 on each transaction. So for a $25 transaction, you would pay $0.41.
Do transaction fees apply to renewals?
Yes, renewals have transaction fees. Every transaction on the platform is subject to transaction fees.
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When do I pay my Transaction Fees?
Transaction Fees are calculated and deducted at the time of the transaction.
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If I refund a subscription, are transaction fees refunded?
Yes, if you refund a subscriber the full box cost for an order made through Cratejoy, the associated fees are refunded. For fees to be properly refunded, the refund should be made through your Merchant Portal.
If an order is partially refunded, your refund for the order's transaction fee will be pro-rated.
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How can I view my Transaction Fees over a period of time?
You can find transaction fees for a period of time as well as by order.
You can find transaction fees in the All Transactions export foounds in General Analytics by Month (Analytics > General > General Analytics by Month > Export > All Transactions)
You can find the transaction fees for a specific order by navigating to the order details page or by using the search bar at the top of the Cratejoy merchant portal.
Why do I have to pay transaction fees?
Transaction fees exist because Cratejoy is funneling customers to your store either on the Marketplace or Storefront. Just like any business or marketer, we have costs that come with acquiring customers. However, we also have a lot of resources and experience doing acquiring customers. This is often referred to as a customer acquisition cost.
The transaction fee allows us to recover our cost of acquiring these new paying customers for you over their lifetime. We only recover our cost here if we're sending you high-quality customers that stick around for months on end. You are not charged a trasnaction fee for an order unless you make the sale. This is for both Marketplace and Storefront orders.
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