This article will walk you through everything you need to know about fees using the Cratejoy Marketplace or Platform.

As of July 2022, Cratejoy has updated our payment processing on the Marketplace. Learn more about Cratejoy Payments here.

Notice The below information has recently changed. The below information applies to the following sellers/ scenarios; 

  • Any orders placed for a seller who signed up on or after 3/29/2022
  • Any NEW orders placed on or after 4/5/2022 for any seller who signed up prior to 3/29/2022
  • Any orders placed before 4/5/2022 for any seller who signed up prior to 3/29/2022 will renew with the previous fee structure
    • Any subscription that is placed before 4/5/22 but is REACTIVATED after 4/5/22 will have new category pricing

In this Article:

Is there a monthly fee to join Cratejoy?
How do fees work?
Do fees apply to renewals?
When do I pay my fees?
If I refund a subscription, are fees refunded?
How can I view my fees over a period of time?

Is there a monthly subscription fee to sell with Cratejoy?

We currently offer two subscription plans that have varying monthly fees.

  • The Sell on the Marketplace Only Plan is $0/month. This allows you to sell on the Marketplace at no monthly cost.

  • The All-in-One plan is $39/month. This all-inclusive plan includes everything you get in our Marketplace Only Plan and also includes a hosted storefront and several designer tools to assist in getting your storefront up and running.

Check out our available plans and pricing

What type of fees do I pay on the Cratejoy Marketplace?

  • Referral

    • When you make a sale through Cratejoy.com, you will be charged a referral fee according to your product's listed primary Category that is applied to the entirety of the order, including shipping and sales tax (if applicable)

    •  Referral fees are based on your Category fee schedule, which can be found in the Category fee schedule.

  • Transaction

    • When you make a sale through Cratejoy.com, you will be charged a transaction fee according to the pricing plan.

    • Marketplace transaction fees are specific to only Marketplace sales

    • Payment Processing Fee 2.9% + $0.30.

What type of fees do I pay on the Cratejoy Storefront Platform?

  • Transaction

    • When you make a sale through y our website, you will be charged a transaction fee according to the pricing plan.
    • Platform transaction fees are specific to only Platform sales.


How are fees calculated?

The fee is a percentage charged on the entirety of the order, including shipping and sales tax (if applicable). This is on orders either through the Marketplace or Storefront. The rate for transaction charges varies depending on your pricing plan.

Fees vary between the Marketplace and Storefront. Fees also apply to renewals.

Marketplace orders are charged a category referral fee plus transaction fees (1.25% + $0.10) for the total cost of the order. 

[(cost of products - discounts) + tax + shipping charges] x (MP transaction fee + category referral fee)

Storefront orders are charged 1.25% plus $0.10 on each transaction. 

[(cost of products - discounts) + tax + shipping charges] x rate

What category am I in?

The category for each product can be found in your seller account on the associated product listing.


Do fees apply to renewals?

Yes, renewals have fees. Every order on the Marketplace or Platform is subject to fees.  Referral fees apply to the initial order and renewals and are a percentage charged on the entirety of the order, including shipping and sales tax (if applicable).  

When do I pay my fees?

Fees are calculated and deducted at the time of the order.

If I refund a subscription, are fees refunded?

Yes, if you refund a subscriber the full box cost for an order made through Cratejoy, the associated fees are refunded. For fees to be properly refunded, the refund should be made through your Merchant Portal.

If an order is partially refunded, your refund for the order's fee will be pro-rated, but the buyer-side transaction fee will not be refunded until the full order is refunded. 

How can I view my fees over a period of time?

You can find fees for a period of time as well as by order.

You can find fees in the All Transactions export found in General Analytics by Month (Analytics > General > General Analytics by Month > Export > All Transactions)

You can find the transaction fees for a specific order by navigating to the order details page or by using the search bar at the top of the Cratejoy merchant portal.