Account

Cratejoy Merchant Support articles about the Account.

Changing Payment Processors
As of July 2022, Cratejoy has updated our payment processing on the Marketplace. Learn more about Cratejoy Payments here. Please note: This article does...
Mon, 8 Aug, 2022 at 10:08 AM
How to Connect to Stripe
As of July 2022, Cratejoy has updated our payment processing on the Marketplace. Learn more about Cratejoy Payments here. Please note: This article does...
Mon, 8 Aug, 2022 at 10:07 AM
Managing Internal Users: Setup and Management
This article goes over how to create additional internal users on a Seller's account. Administrators can set up new internal users and designate specif...
Tue, 9 Aug, 2022 at 3:08 PM
Adapting Your Cratejoy Business During Covid-19
Running your business can be challenging in hard times, especially during this global health crisis. At Cratejoy, we understand that you may need to adapt y...
Thu, 9 Jun, 2022 at 3:19 PM
Stripe Fees
As of July 2022, Cratejoy has updated our payment processing on the Marketplace. Learn more about Cratejoy Payments here. Please note: This article does...
Thu, 25 Aug, 2022 at 2:33 PM
Supported Payment Processors
As of July 2022, Cratejoy has updated our payment processing on the Marketplace. Learn more about Cratejoy Payments here. Please note: This article does...
Thu, 3 Nov, 2022 at 7:04 AM
Understanding Your Cratejoy Invoice
As of July 2022, Cratejoy has updated our payment processing on the Marketplace. Learn more about Cratejoy Payments here. This article goes over how to u...
Mon, 22 Aug, 2022 at 4:49 PM
Closing Your Store
How do I Close My Cratejoy Store? If you find yourself in a situation where you need to close your Cratejoy store, either temporarily or permanently, these...
Wed, 20 Oct, 2021 at 2:25 PM
Configuring Cratejoy Payments
The below guide will walk you through the steps to connect your bank account to your Cratejoy seller portal to get paid for orders from the Cratejoy Marketp...
Tue, 8 Nov, 2022 at 10:57 AM
Chargebacks with Cratejoy Payments
If you’re a seller on Cratejoy Payments, this article will walk you through what to expect when a subscriber files a chargeback.  If you’re not on Cratejoy...
Thu, 15 Sep, 2022 at 3:05 PM