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This article goes over how to understand a Cratejoy seller invoice. It includes how to access current and past invoices as well as what is included on an invoice.

In This Article

What's Included In the Invoice
FAQs

What's Included in the Invoice

Monthly Fees
Your monthly fee is the plan price that you have selected. That is a flat rate that does not vary month-to-month.

App Fees
Your app fee is the price for the paid apps installed on the Cratejoy store. This is a flat rate that does not vary from month to month.

Shipping Fees and Credits
Cost of shipping labels purchased. If you decide to print shipping labels on Cratejoy, you must first buy shipping credits. Credits are deducted from the credit card you have on file immediately so you can print labels right away. You can track the credit payments and usage on your Invoice page.

Account Invoice History
If you want to look at past invoices, you can see a list under Your Account's Invoice History.

FAQs

Where else can I see transaction fees for individual orders? 
You can see the transaction fee deduction on each individual subscription order. If you are using a payment provider other than Stripe, your transaction fees will accumulate throughout the month and will be added to your monthly invoice.

You can also download the All Transactions Export, where you can see transaction history with transaction fees. Read this article for how to pull the export or this article for what data is in the export.

What about payment processor fees?
In order to use Cratejoy, you must select a payment processor before you launch your store. Each payment processor has its own fee structure. While some charge a monthly fee, most payment processors charge per transaction. If you use Stripe, you can find their pricing information here. These fees are not charged by Cratejoy, so these fees are not included in the invoice.

What happens if I refund an order? 
If you refund an order for any reason, all fees are also refunded.

Texas-Based Sellers FAQ
Cratejoy is based in Austin, Texas, which means Cratejoy is required by the state of Texas to collect taxes on storefront transaction fees for stores that are also based in Texas.