How do I Close My Cratejoy Store?

If you find yourself in a situation where you need to close your Cratejoy store, either temporarily or permanently, these are the steps you need to take to ensure your store is closed down properly.

What's In This Article

How do I Officially Close My Store

After you've taken care of the above steps, you can officially close your store by following the below steps.

Step 1: In the Merchant Portal, navigate to Account > Change Plan.

Step 2: On the account page in the top right-hand corner and click Close Store.

Step 3: Let us know why you're closing and any feedback you have.

Step 4: Select Close Store Confirmation.


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Frequently Asked Questions

What Should I do First?

Before you close your store, you'll want to be aware that you will no longer be able to access your customer data, shipments, invoices, or design files without re-activating.

Prior to closing your store, you should export any data from your Merchant Portal. Cratejoy stores a wide variety of information. You can find all data that's able to be exported in this article

Information that's commonly exported for future use includes:

  • Subscriptions
  • Orders
  • Customers
  • Shipments
  • Design

You can also get an export of all your transactions by following the steps in this article.
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How do I Handle Unshipped Shipments?

If you have unshipped shipments, you will need the Shipments export to fulfill any remaining orders. Any refunds for shipments that will not be fulfilled should be issued prior to closing your store. This article will walk you through how to refund a customer.
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What Happens After My Store Closes

Closing your store will:

  • Prevent any current subscribers from renewing.
  • Display a Temporarily Closed page when accessing your Cratejoy website.
  • De-list your Cratejoy store from the Marketplace if listed.


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Can I Re-open My Store?

Yes, you can re-open your Cratejoy store by logging back into your Merchant portal. All of your data and website (if you're on the All Access plan) will still be there.
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Can I Downgrade Back to a Free Trial?

No, if you would like to start a free trial you would need to sign up for a new store.
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