You can close your Cratejoy store yourself from your plan page. Closing stops your plan charges, stops renewals for your subscribers, and takes your listings off sale on cratejoy.com within minutes. Before you close, ship or refund what your subscribers have already paid for, and download any data you want to keep.
Before You Close
- Ship or refund paid orders. Closing doesn't refund anyone. If you won't ship an order a subscriber has paid for, refund it before you close. See Issuing a Refund to a Customer. The closing box shows how many orders from the last 60 days aren't marked shipped.
- Download your data. Once your store is closed, you can't open your account without reactivating it. Export what you need first, such as subscriptions, orders, customers, and shipments. See Exports. For every transaction, see All Transactions Export.
How to Close Your Store
- In your seller account, go to Account > Plan.
- Select Close Store.
- Choose your reason under Why are you closing? A comment is optional.
- Select Close Store again to confirm.
Only a store admin can close a store. If the box says it couldn't confirm the closure, reload the page to see where your store stands before you try again.
What Closing Does
- Stops all future charges for your Cratejoy plan.
- Stops renewals for your subscribers.
- Takes every listing off sale on cratejoy.com within minutes.
- Leaves past orders, payments, and shipments as they are. Nothing is charged, cancelled, or refunded for you.
Can I Reopen My Store?
Yes. Contact us through Cratejoy Merchant Support and we'll help you reactivate it. Your account data is still there when you return.