As of July 2022, Cratejoy has updated our payment processing on the Marketplace. Learn more about Cratejoy Payments here.
Please note: This article does NOT apply to sellers using Cratejoy Payments. Unsure if you are using Cratejoy Payments? View our guide to find out.
If you don't qualify for Cratejoy Payments and your business is restricted, please follow the instructions below.
Stripe is Cratejoy's supported payment processor. In most cases, sellers will need to use Stripe, however there are a few scenarios where sellers can use other payment processors.
In this article
In the case that Stripe does not support a business's category, a seller may be able to use a different payment processor. Here is a list of business categories restricted by Stripe. Since this list is subject to change by Stripe, it's best to refer to them to see if a business category is restricted or not.
If a seller runs a business that falls into a restricted category, submit a ticket to Support for further assistance. Make sure to include the reason why Stripe cannot be used as a payment processor so we can fully assist you.
If a seller migrates to Cratejoy from another ecommerce platform, it may be possible to use the original payment processor. In this case, submit a ticket to Support for further assistance. Make sure to include the reason why Stripe cannot be used as a payment processor so we can fully assist you.