This article goes over some circumstances under which sellers can use a different payment processor.

Stripe is Cratejoy's supported payment processor. In most cases, sellers will need to use Stripe, however there are a few scenarios where sellers can use other payment processors.

In this article

Your business category is restricted by Stripe
You migrated from a different platform

Your business category is restricted by Stripe

In the case that Stripe does not support a business's category, a seller may be able to use a different payment processor. Here is a list of business categories restricted by Stripe. Since this list is subject to change by Stripe, it's best to refer to them to see if a business category is restricted or not.

If a seller runs a business that falls into a restricted category, submit a ticket to Support for further assistance. Make sure to include the reason why Stripe cannot be used as a payment processor so we can fully assist you.

You migrated from a different platform

If a seller migrates to Cratejoy from another ecommerce platform, it may be possible to use the original payment processor. In this case, submit a ticket to Support for further assistance. Make sure to include the reason why Stripe cannot be used as a payment processor so we can fully assist you.