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Need to create a shipment to send a thank you or replacement box to a customer? Go to the Customer Details page (Click on a customer's name) Cli...

This guide will walk you through on how to bulk mark shipments as shipped. Mark As Shipped Button You can bulk mark a current filter or select sh...

Go to Shipments From the merchant portal, choose Shipments from the navigation menu. Find the Shipment Either scroll through the list of orders...

The Change Product tool enables you to update an individual product within a shipment. This option is available on the main Shipments view, as well as the...

This guide will walk you through on how to change the address on individual shipments independent from the subscription shipping address. 1. Log in As ...

Go to Notification Settings From the merchant portal, choose Settings from the navigation menu, and Notifications from the dropdown menu. Turn On...

At Cratejoy we get our shipping rates directly from USPS. The shipping rates that your customers are charged are essentially the same as those that can be f...

This article explains how shipping rules work on Cratejoy. Shipping rules are the rules that sellers create on Cratejoy that dictates how much shipping co...

A cut-off window creates a buffer between when a user signs up for your subscription, and when you typically re-bill for your subscription. The cut-off wind...

When it's time to send your orders each month, here's a convenient way to download all your shipments in an easy format for fulfillment. Go to...