Support

The shipment export gives you information regarding your shipments. This includes shipments that have been shipped as well as those that need to be shipped....

Welcome to your new shipments page! In this article, we'll complete a short walkthrough of this page to help get you familiar with how to use...

There are a few reasons why USPS might reject your refund request for a shipping label. 1. You've already shipped the package. If you have already ...

How do I set up a custom shipping schedule?  Its simple to set up a custom shipping schedule for your subscription products on Cratejoy. To do this, you ...

If you purchase and print shipping labels from outside of Cratejoy, this tool can be used to upload tracking numbers for your shipments directly to Cratejoy...

What is the Expected Ship Date tool?  The Expected Ship Date tool, allows you to share information about when you ship your boxes with your subscribers. S...

Go the the Shipments page Click on Print Labels Click on Completed Identify the Label Group you'd like to verify Click on Export Label Data in...

Go to Shipments From the merchant portal, choose Shipments from the navigation menu. Find the Shipment You can either scroll through the list of ...

If you make a mistake when creating a Shipping Label to Print, you have the option of voiding that label. Unless your request to void is rejected by the pos...

Great question! When a customer signs up and pays you, a shipment is immediately generated. You can fulfill that shipment at any time, but the order date w...