Manage Your Account

Changing Variants like Size or Color for Your Subscription
NOTE: When making a change to a variant, this will only apply to unshipped shipments if the price is the same. If the price is different, you will need to...
Fri, 15 Oct, 2021 at 3:37 PM
Can You View Subscriptions Purchased From a Seller's Website in Cratejoy Marketplace Account
Cratejoy operates in two primary ways: 1. Cratejoy.com is a curated marketplace hosting independent Sellers who create unique subscription boxes for custom...
Fri, 13 Aug, 2021 at 11:52 AM
Cratejoy Charges on your Credit Card Statement
Wondering who Cratejoy is and why there's a small charge on the credit card from them? Try not to worry - we'll explain Did you just recently s...
Mon, 1 Apr, 2019 at 3:20 PM
Adding a Payment Method to Your Marketplace Account
1. Go to Cratejoy.com and log in with your current email address. 2. Once logged in, click on your name in the upper right. From the drop-...
Thu, 5 Aug, 2021 at 2:26 PM
Updating an Address in Your Marketplace Account
In this article: Updating an Existing Address  Adding a New Address Updating an Existing Address 1. Go to Cratejoy.com and log in with your current emai...
Thu, 30 Sep, 2021 at 5:15 PM
Adding a Seller's Listing Page to Your Wishlist
Adding Sellers to your Wishlist is a quick and easy way to keep track of subscriptions that interest you. 1. Find the Seller's listing page you are int...
Fri, 15 Oct, 2021 at 3:24 PM
Changing Subscription to a Different Product From the Same Seller
NOTE: When making a change to a different product from the same seller, this will only apply to unshipped shipments if the price is the same. If the price...
Fri, 15 Oct, 2021 at 3:38 PM
Changing Your Email Address on the Cratejoy Marketplace
1. Go to Cratejoy.com and log in with your current email address. 2. Once logged in, click on your name in the upper right. From the drop-down menu select A...
Wed, 28 Jul, 2021 at 2:15 PM
Updating the Name on Your Cratejoy Customer Account
1. Go to Cratejoy.com and log in with your current email address. 2. Once logged in, click on your name in the upper right. From the drop-down menu select A...
Thu, 12 Aug, 2021 at 4:16 PM
Resetting Your Password on the Cratejoy Marketplace
1. Go to Cratejoy.com and click Sign In on the upper right. 2. Enter the Email Address associated with your Cratejoy account and click Forgot Passw...
Wed, 28 Jul, 2021 at 2:15 PM