Manage Your Account

How can I change the size, color, or other options on my subscription?
Options like color and size on your subscription are called variants and they can easily be changed by logging into your account at cratejoy.com. These chan...
Mon, 1 Apr, 2019 at 6:46 PM
Can I view subscriptions that I purchased from seller's stores under "My Subscriptions"?
If you've purchased directly from a Seller's store you'll still be able to view that subscription on your Cratejoy account. Here's how: ...
Mon, 1 Apr, 2019 at 3:20 PM
Cratejoy Charges on your Credit Card Statement
Wondering who Cratejoy is and why there's a small charge on the credit card from them? Try not to worry - we'll explain Did you just recently s...
Mon, 1 Apr, 2019 at 3:20 PM
How do I add a new payment method to my account?
Log in to your Account page and click "Payment Information" Click "Add payment method" Add a new address if necessar...
Mon, 1 Apr, 2019 at 3:20 PM
How do I add an address to my account?
In this guide we'll discuss how you can add an additional address to your Marketplace account. Let's get started! 1.) First, you'll log int...
Mon, 1 Apr, 2019 at 3:20 PM
How do I add Favorites?
Adding Sellers to your Favorites list is a quick and easy way to keep track of subscriptions that interest you. Find the listing that you want to add as a F...
Mon, 1 Apr, 2019 at 3:20 PM
How do I change my password?
Step One Login to your account page on Cratejoy. Step Two Navigate to the General settings tab. Within the general settings tab, look for the Pa...
Mon, 1 Apr, 2019 at 3:20 PM
How do I change my subscription to a different product from the same seller?
Product changes take effect when your subscription renews. No changes are made automatically to outstanding shipments. If you want the change to take effect...
Mon, 1 Apr, 2019 at 3:20 PM
How do I change the email address on my account?
On this guide we'll instruct you on how to change your email address. Let's get started! Step One:  Go to Cratejoy.com and log in with you...
Thu, 8 Aug, 2019 at 10:11 AM
How do I change the name on my account?
Changing the name on your Cratejoy account can easily be done by logging into your account. Step One Click sign in located in the top right hand co...
Mon, 1 Apr, 2019 at 3:20 PM