How to Contact a Seller on Cratejoy

What is Cratejoy?

Cratejoy is a platform where independent businesses sell their subscription boxes. Each seller:

  • Creates their own unique subscription boxes
  • Manages their own inventory and products
  • Handles shipping and fulfillment directly
  • Sets their own policies for returns and exchanges

When to Contact a Seller

Sellers can help with questions about:

  • Product details (ingredients, materials, sizes)
  • Shipping options and delivery areas
  • Delivery timelines
  • Return and exchange policies
  • Subscription management

How to Contact a Seller

If You Already Have a Subscription:

  1. Sign in to your Cratejoy account at Cratejoy.com
  2. Find your subscription in your account dashboard
  3. Click "Get help with my order"
  4. Complete the contact form with your question
  5. Submit your question and wait for a response via email or messages section.
  6. You can go into this section every time to see the details of your message.

If You Don't Have a Subscription Yet:

  1. Browse to the subscription box product page
  2. Scroll down to the "Shipping Policy" section on the right side
  3. Click "Contact Seller"
  4. Fill out the contact form with your question
  5. Click "Message Seller" to send

What to Expect

  • Sellers typically respond within 2 business days
  • Responses will be sent to the email address you provided or in the Messages section under your account
  • If you don't hear back after 2 business days, you can contact Cratejoy Support for assistance

Remember: Contacting sellers directly is the fastest way to get accurate information about their specific subscription boxes!