From time to time, the Cratejoy Marketing team will run tests on the Marketplace to gain insights on what converts best for our audience. As a Marketplace merchant, this may affect your store, as these tests may change content, pricing, layout, behavior on the listing page, discovery pages, and/or checkout flow.

We will not change a Merchant's photography, subscription products, listing copy, or dates and scheduling.

Our tests typically split the Cratejoy audience 50-50, wherein half of the users will get the original experience, while the other half will get a variant experience. You might notice the difference when checking your listing on different devices (phone, tablet, computer, etc.).

In order to get accurate results, we have to run these tests site-wide and have no option to allow specific listings to opt-out of testing. However, these tests are not permanent, and will normally run about 2 - 8 weeks.

Again, the goal of these tests is to optimize conversion rates for our merchants and make the Marketplace a more enjoyable experience to our customers! If you have any questions about this, or if you are noticing discrepancies with your listing, please contact the support team here!