Here, we’ll walk you through how to add or hide different terms for your subscription products.
How to enable or disable terms
- Navigate to Product --> Subscription Products.
- Click on the Product Name you'd like to modify.
- Scroll down to Subscribe Flow, where you'll see the Terms & Pricing page.
To enable a term, so that your subscribers can see it: Slide the toggle to make it visible.
To disable a term, so that new subscribers can't subscribe to it: Slide the toggle to make it hidden.
To edit a term’s price: Click into the price field to modify it.
To update a term’s description or image: Click the pencil icon next to the term.
To reorganize your terms (e.g. to show the 3-month prepay first): Click on the two-bar icon on the left of the term and reorganize the order of your terms.
After making any changes, be sure to hit Save at the bottom to set your changes live!
When can/can’t I enable, disable, or change terms?
You can always enable/disable terms, regardless of how many subscribers you have on those particular terms; enabling/disabling the term will just determine whether that term is shown as an option for new subscribers.
You can only change a term’s price, however, if that subscription term has 0 subscribers of any status. Meaning, if a subscription term has any subscribers (cancelled, expired, active, etc.) you cannot change its price.
See below for a summary of what this might look like!
| Term has 0 Subscribers | Term has 1+ Subscriber | |
Updating description or image for a term. Example: Adding a new image to a 3-month prepay. | Yes, this is possible. New subscribers will see the updated image and description as they subscribe. | Yes, this is possible. New subscribers will see the updated image and description as they subscribe. |
Enable a new term. Example: Adding a 12-month prepay option. | Yes, this is possible. New subscribers will see the 12-month prepay term as an option as they subscribe. | Yes, this is possible. New subscribers will see the 12-month prepay term as an option as they subscribe, and existing subscribers will be able to change their subscription to a 12-month prepay. |
Change a price on a new term. Example: Setting the price for a 12-month prepay to $200. | Yes, this is possible. New subscribers will see the 12-month prepay term as an option for $200 as they subscribe. | Yes, this is possible. If the 12 month prepay already has subscribers, you should still be able to change the price you will just see a pop-up warning that it will affect your existing subscribers. |
Disabling a term. Example: Phasing out a 6-month prepay option by disabling it. | Yes, this possible. New subscribers will not see the 6 month prepay term as an option as they subscribe. | Yes, this is possible, but your subscribers currently on the 6-month plan will stay on the 6-month plan. New subscribers will not see the 6 month prepay term as an option when subscribing, and existing subscribers will not be able to change to the 6 month prepay option |