When a buyer places an order from the Cratejoy Marketplace there will be a small fee added to the order total. To help Cratejoy run smoothly and continue to cover the cost of services like 24/7 consumer support, we charge a buyer-only fee when a new or renewal order is placed. 

This fee will help to ensure that Cratejoy remains its status as the premier marketplace to buy a subscription box across multiple categories. 

While most of the communication regarding orders should be between the buyer and the seller if at any time a buyer needs assistance getting in contact with the seller or has issues with their account this handling fee ensures Cratejoy will be there to assist you.