When a buyer places an order from the Cratejoy Marketplace, a small fee will be added to the order total. To help Cratejoy run smoothly and continue to cover the cost of services like 24/7 consumer support, we charge a buyer-only fee on new and renewing orders is placed.
This fee will help to ensure that Cratejoy maintains its status as the premier marketplace to buy a subscription box across multiple categories.
While most of the communication regarding orders should be between the buyer and the seller, if at any time a buyer needs assistance getting in contact with the seller or has issues with their account, this handling fee ensures Cratejoy will be there to assist you.