What are Cratejoy Gift Cards?

  • Cratejoy Gift Cards are digital gift cards that you can purchase and send to anyone. They can be used to buy any subscription box or one time product offered by sellers on the Cratejoy Marketplace.

How do I purchase a Cratejoy Gift Card?

  • You can purchase a Gift Card directly from the Cratejoy Marektplace. 

Purchase and Delivery

  • What denominations are available for Gift Cards?

    • Gift cards will be available in denominations of $25, $50, $100 and $250.

  • Can I create a custom denomination on a Gift Card?

    • No, the only denominations are $25, $50, $100 and $250.

  • How is the Gift Card delivered?

    • Gift Card redemption codes will be emailed upon receipt. 

  • Can I schedule the delivery of a Gift Card?

    • No, Gift Cards are emailed to you upon purchase. 

  • How can I check the balance of my Gift Cards?

    • When you buy your Gift Card you'll receive an email with the Gift Card code. There is a link included in this email which will let you check your Gift Card balance. Please refer to this email if you need to check your Gift Card balance at any point.

Tax and Legal

  • How are taxes calculated for Gift Card sales?

    • Taxes for Gift Card sales are calculated based on jurisdictional requirements when the Gift Card is used, not when it is purchased.


  • How do I redeem a Cratejoy Gift Card?

    • You can redeem the Gift Card during the checkout process by entering the Gift Card code.

  • Can I use multiple Gift Cards for a single purchase?

    • Yes, you can use multiple Gift Cards for a single purchase unless specified otherwise.


  • Do Cratejoy Gift Cards expire?

    • The expiration policy varies by jurisdiction and seller. Please check the terms and conditions for more details.

  • Can Gift Cards be used for subscription renewals?

    • No, Gift Cards can only be used for new purchases and not for renewals.

  • What happens if I lose my Gift Card code?

    • Please contact Cratejoy customer support for assistance.

Cross-Border Sales

  • Are there any restrictions on selling Gift Cards to international customers?

    • Gift Cards are available in USD. Buyers from around the world may use USD to purchase these Gift Cards.

Refunds and Cancellations

  • Can I get a refund on a Gift Card purchase?

    • Yes, you may request a refund on any unused Gift Cards. 

  • What happens if a Gift Card is canceled?

    • If a Gift Card is canceled, the value will be returned to the original payment method unless specified otherwise.