Manage Your Account

How do I redeem a gift card?
There are two ways to redeem a gift card, through the checkout page or through the account page. Redeeming a gift card on the checkout page If you want ...
Mon, 1 Apr, 2019 at 3:20 PM
How do I reset my password?
If you ever need to reset your password, that's pretty simple to do! Here's how: 1.) First go to, go to Sign In and then click ...
Mon, 1 Apr, 2019 at 6:46 PM
How do prepaid subscriptions work?
Sellers will sometimes offer the option for prepaid subscriptions, which allow you to pay for several subscription renewals and shipments up front. This usu...
Mon, 1 Apr, 2019 at 3:20 PM
I run a subscription business. How do I get my store listed on Cratejoy?
You can read all about listing your subscription on Cratejoy here.
Mon, 1 Apr, 2019 at 3:20 PM
I wrote a review, why hasn't it shown up yet?
We manually moderate and approve all reviews to prevent spam and abuse. We try to get all reviews approved within 24 hours of submission.
Mon, 1 Apr, 2019 at 3:20 PM
Is my information safe?
You can rest easy knowing that your personal information is completely secure. All transactions are conducted over bank-grade SSL connections and we are ful...
Mon, 1 Apr, 2019 at 3:20 PM
What can I do with my Wishlist? How do I use it?
A wishlist is a great way to let friends and family know what boxes you're interested in as they search for the perfect gift, and Cratejoy makes it eas...
Fri, 5 Feb, 2021 at 1:46 PM
What is a subscription box?
Here at Cratejoy, we pride ourselves on being the expert on all things subscriptions. Subscription boxes are recurring and physical deliveries of ...
Fri, 19 Feb, 2021 at 1:04 PM
Finding Tracking Information for Your Order
Where can I find a tracking number for my order? Looking to find the tracking number for your order? Once your Cratejoy marketplace purchase has been shipp...
Mon, 1 Feb, 2021 at 4:24 PM
Where can I find more information before subscribing?
If you want to contact the seller directly, navigate to the their listing on, then click on their "Contact Seller" link to send them ...
Mon, 1 Apr, 2019 at 3:20 PM