As a part of your Cratejoy all-in-one plan, you are given a unique cratejoy.com subdomain to direct customers to your Store (yourstore.cratejoy.com). These domains have SSL protection and are a part of the $39 plan. This document will cover the basics of how to do this and then provide links to detailed setup instructions on how to properly set up your custom domain.

In this article

How can I purchase a domain for my store?
How do I use my purchased domain with my store?
Domain-registrar-specific guides

How can I purchase a domain for my store?

Cratejoy currently does not act as a domain provider so before you can customize your domain you will need to purchase a domain with a registrar. Popular sites to purchase domains include:

How do I use my purchased domain with my Cratejoy store?

After you purchase a domain, you will need to add Domain Name System (DNS) records at your domain registrar to direct your domain to your Cratejoy Store. The records you add will depend on whether you are pointing your entire domain at Cratejoy (www.yourstore.com), or if you want to only point a subdomain at your Cratejoy store (subscribe.yourstore.com).

How do I use my entire domain with Cratejoy?

If you want to point your entire domain at Cratejoy, you will need to enter a CNAME and an A record in your domain registrars DNS record management tool. This will vary depending on the registrar, so there will be specific guides for entering these at the end of the guide. 

To point your entire domain at Cratejoy:

  1. Create a CNAME record on your ‘www’ subdomain pointing to ‘lb.cratejoy.com’
  2. Create an A Record on your naked domain with the IP Address of 174.129.25.170
  3. In your Cratejoy Seller account, go to the Domains Settings page
  4. Click on the Custom Domain field and enter your domain without the 'www' (yourdomain.com, for example)Enter your custom domain in the Custom Domain field
  5. Click on Add Custom domain. Assuming that the records are correctly entered at the domain registrar, this will complete the process. Adding a DNS record can take up to 30 minutes to propagate, or complete. If your domain doesn't connect, you may just need to wait for this process to complete.

A and CNAME records and settings

Type: A Record
Host: @
Value: 174.129.25.170
TTL: 30 minute (sometimes referred to as 1/2 hour)

Type: CNAME
Host: www
Value: lb.cratejoy.com
TTL: 30 minute (sometimes referred to as 1/2 hour)

How do I use just a subdomain with Cratejoy

If you have an existing site and want to use just a subdomain for customers to be able to purchase a subscription product, you can choose to just point a subdomain at Cratejoy. This process is similar to the process for pointing your entire domain, but involves only a CNAME record. The details of that record are below:

  1. Create a CNAME record on the subdomain of your choice ('subscribe', for example) pointing to 'lb.cratejoy.com'.
  2. In your Cratejoy Seller account, go to the Domains Settings page
  3. Click on the Custom Domain field and enter your domain including the subdomain (subscribe.yourdomain.com, for example)
    Enter your subdomain in the Custom Domain field
  4. Click on Add Custom domain. Assuming that the records are correctly entered at the domain registrar, this will complete the process. Adding a DNS record can take up to 30 minutes to propagate, or complete. If your domain doesn't connect, you may just need to wait for this process to complete.

Domain registrar specific guides