How do I cancel my subscription?

You are able to cancel any active subscription using your account at cratejoy.com. Keep in mind, though, this will not issue a refund but simply stop the subscription from renewing. To request a refund, you will need to contact the seller.

How to cancel your subscription

Quick Overview: Cancel your subscription

  1. Log in to your Cratejoy account and click Subscriptions.
  2. Click Active Subscriptions
  3. Click Manage Subscription
  4. Click Cancel Subscription
  5. Select Reason for Cancelling and provide Feedback
  6. Click Confirm and Cancel Subscription

Step-by-step: How to cancel your subscription

Log into your Cratejoy account and click on Subscriptions in the lefthand sidebar. You can also click your name in the upper-righthand corner, and then click Subscriptions.

Cratejoy Subscriptions

Click Active Subscriptions.

Active Subscriptions

Find the Subscription you want to cancel and click Manage Subscription.

Manage Subscriptions

Click Cancel Subscription

Cancel Subscription

Here you can select a reason for cancelling.

Cancellation Reason

Next, you can provide feedback on your experience. Lastly, you'll want to click Confirm and Cancel to cancel your subscription.

Cancellation Feedback

After this, your Subscription is now cancelled.

Cancellation Confirmation

To view a list of your cancelled subscriptions, click Cancelled Subscriptions.

Cancelled Subscriptions