In this article:
About sellers that use Cratejoy
How to contact a seller

About sellers that use Cratejoy

Cratejoy provides independent sellers with a platform to help them create, manage, and grow their subscription box businesses.  Each independent seller manages the curation of their subscription box as well as the fulfillment and shipping of those boxes. For the best experience, we encourage you to communicate directly with sellers.

How to contact a seller 

Here are some examples of questions your seller can help you with:

  • Product inquiries (Are the dog treats gluten-free?)
  • Shipping information (Do you ship to Singapore?)
  • Processing times (Can I get this in time for my kid's birthday?)
  • Merchant policies (Can I return this if it doesn’t fit?)

1. Visit and sign into your account. You must be signed in to proceed with contacting a seller.
2. Use the search bar at the top of the site to search for the product name or seller name.

3. Once on the listing page, click Contact Seller. This can be found both under the Cancellation Policy on the right and also the Contact Seller Button near the bottom of the listing page.

3. Fill out the form and click Message Seller to submit your question.
4. The sellers reply to your question will be sent to the email address you input.
5. Please allow 2 full business days for the seller to reply back. If you are still having issues after this time you can contact Cratejoy Support for assistance.

Updated by Dre 10/5/23