In this article:
About sellers that use Cratejoy
How to contact a seller before you place an order
How to contact a seller after you place an order
How to contact a seller if you are a gift recipient


About sellers that use Cratejoy

Cratejoy provides independent sellers with a platform to help them create, manage, and grow their subscription box businesses. Learn more about Cratejoy

Each seller manages the curation of their subscription box as well as the fulfillment and shipping of those boxes. For the best experience, we encourage you to communicate directly with sellers.

How to contact a seller before you place an order 

Here are some examples of questions your seller can help you with:

  • Product inquiries (Are the dog treats gluten-free?)
  • Shipping information (Do you ship to Singapore?)
  • Processing times (Can I get this in time for my partner's birthday?)
  • Merchant policies (Can I return this if it doesn’t fit?)

To send a message to a seller, click on the Contact Seller button on their listing page.



How to contact a seller after you place an order

Here are some examples of questions your seller can help you with:

  • Status of your order (When will my box ship? Is there a tracking number?)
  • Further questions about your subscription (Can I skip the next month because I'll be on vacation?)
  • Issues with your items (My socks were both for the left foot!)
  • Post-purchase policy questions (Can I cancel my remaining subscription and get a refund?)

1. To send a message to a seller you've already placed an order with, log in at Cratejoy.com 
2. Once logged in, click on your name in the upper right. From the drop-down menu select Orders.
3. You will see your orders are sorted into several tabs: Active Subscriptions, One Time Purchases, Cancelled Subscriptions and Gifts Given.

4. Click Contact Seller next to the specified order.


How to contact a seller if you are a gift recipient

Here are some examples of questions your seller can help you with:

  • Status of your order (When will my box ship? Is there a tracking number?)
  • Further questions about your subscription (Can I update my shipping address for future shipments?)
  • Issues with your items (My socks were both for the left foot!)

To send a message to a seller, click on the Contact Seller button on their listing page.

If you've tried contacting the seller and haven't heard back, please contact Cratejoy Support and we will try to help. Cratejoy is bound by our Terms of Service in regards to what actions we can take.

Are you having issues unrelated to the products or shipping? For assistance with concerns such as accessing your Cratejoy account or errors you are encountering on our website, please contact Cratejoy Support.




Updated by Dre 7/21/21