In addition to the notifications sent out on your behalf listed in the Notification Settings tab - Cratejoy sends emails to your Marketplace subscribers throughout their customer journey.

These notifications are sent from a separate system and do not send a storefront notification. Therefore, you won't see these notifications in your notification log in your seller portal.


Those notifications sent directly from Cratejoy include: 

  • Order Confirmation*

    • Informs your customer that they’ve successfully placed an order through your Cratejoy listing

  • Gift Claim

    • Informs a gift recipient they received a gift and directs them to create an account. Sends when an order is placed, when tracking is added, or on a scheduled date, depending on the gift purchaser’s choice when they purchase a gift.

  • Shipment Notice*

    • Tells customers when their shipment is on its way, sent when a tracking number is added to a shipment. Includes a tracking number.

  • Gift Recipient Shipment Notice

    • Informs a gift recipient that they have a gift on their way, sent when a tracking number is added to a shipment. Includes a tracking number. 

  • Delivery Confirmation

    • Informs a customer their shipment has been delivered, sent when our third-party tracking partner confirms delivery. Requires an accurate tracking number is provided.

  • Gift Recipient Delivery Confirmation

    • Informs a gift recipient their shipment has been delivered, sent when our third-party tracking partner confirms delivery. Requires an accurate tracking number is provided.

  • Renewal Success*

    • Confirmation that a renewal order was successfully processed.

  • Renewal Failure*

    • Informs your customer that their renewal attempt failed. Sent once a day, 8 times over 11 days.

  • Subscription Expired

    • Informs your customer that their subscription expired after attempting to automatically renew.

  • Subscription Reactivation Confirmation

    • Confirmation that your customer’s subscription was reactivated. Includes order details if a renewal order is processed during the reactivation.

  • Subscription Cancellation Confirmation*

    • Confirmation that your customer’s subscription was canceled.

  • Subscription Changed*

    • Confirmation that an address, payment record, or product selection was updated for a subscription.

  • Account Changed

    • Confirmation that an address was added or updated, payment information added, or email address updated for an account.

  • Refunded Order*

    • Confirmation that a refund was issued for an order with the associated amount.

  • Sold-Out reminders

    • Email reminders are sent to your customer who request to receive one via your Marketplace listing after you turn Sold-Out mode on or off.

  • Leave a Review 

    • Customers will receive a request to leave a review on a Seller's Marketplace listing. Sent five days after Delivery Confirmation. If delivery is not confirmed, this notification sends a set number of days following the order date.

  • New Question

    • Informs customers who have left a review in the past two weeks if a new question has been posted on your listing.

  • New Answer to Your Question

    • Informs a question asker that their question has been answered.

  • Renewal Reminder*

    • Informs subscribers of renewing subscriptions two days before their renewal date that their subscription is about to renew.

  • Renewal Updated*

    • Informs subscribers that their renewal date has been updated. Sent when manually moving a renewal date from the seller portal and choosing the option to send a notification.

  • Various marketing emails that your customer can opt-out of

*For sellers who also host their own website on the Cratejoy platform, the customized versions of these emails found under Settings –> Notifications are not sent to Cratejoy Marketplace customers.