End Subscribers are able renew expired gifts by navigating to their account page.

The login page for your site can typically be found on the main landing page for your store or at https://{storename}.cratejoy.com/customer/login

Note: If you want to make this change for your customer, follow this guide here to login as your customer and complete these steps.

After clicking the "Edit" button under their subscription, they can choose the product, variants, and terms.

When they click "Confirm Change," they'll be able to see the details and cost of their new subscription.

Once they make that change, all that's left is to add a card.

Once the card is added, they'll be good to go.

You'll also notice that in the merchant portal, the customer's subscription will now have a renewal date (as opposed to an expiration date)