In the course of a live chat, a support representative may ask for a screenshot, or some other form of a document, to help best diagnose and resolve your inquiry. This article will outline how to attach such files through the live chat widget.
If you're unsure how to take a screenshot, no problem! This article will help you out:
Once a live chat is initiated with a support representative, you will want to look for the "Options" button in the lower left corner of the widget, shown here:
Once clicked, a number of options will appear, with "Send a File" being our desired selection.
This will open your file manager, and allow you to easily select the appropriate upload to assist the representative.
Also of note in the options menu is the Email Transcript button, which will allow you to retain a permanent copy of the chat. This way you can be sure you won't lose any valuable information upon logging out!
