This article goes over some frequently asked questions on Inventory Management for Subscription Products. To review how to set up Inventory Management and how it works, please visit this article.
In this article
What happens when Available Inventory hits 0?
What happens if one Subscription Product sells out but not another?
How does inventory work on Marketplace listings?
How do use the is_sold_out feature to display sold out on the Storefront?
Do Inventory Available Quantities affect renewing subscribers?
What happens if only 1 product is left in stock but a customer tries to checkout with 2 of that product?
How can I set a single product to be sold out immediately?
How can I customize my sold-out/inventory out of stock page?
What features or settings are unsupported?
What happens when Available Inventory hits 0?
Once the Available Quantity hits 0, potential customers will be shown a sold-out message if they try to purchase a Subscription Product on a Storefront website or on the Cratejoy marketplace.
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What happens if one Subscription Product sells out but not another?
Inventory is set by Subscription Product, so one product selling out does not affect other Subscription Products that still have inventory left.
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How does inventory work on Marketplace listings?
Yes, inventory is set for both Storefront and Marketplace Products. Inventory works the same on both channels. Please review this article on how Inventory works. If a product sells out and the Available Quantity is 0, the Marketplace listing will display as Sold Out.
In both the Cratejoy Marketplace and external stores, Cratejoy will prevent products with 0 Available Quantity from being sold.
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How do use the is_sold_out feature to display sold out on the Storefront?
This filter can be set up on Storefronts for sellers on the All Access plan. When enabled, the filter can be set up to display a customized sold-out message. This feature is not available on the Marketplace.
The is_sold_out filter returns a boolean for an individual product's sold_out status. This filter returns False if the product is available and True if the product is sold_out.
The code for the is_sold_out filter can be found here
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Do Inventory Available Quantities affect renewing subscribers?
Available Quantity will only limit how many new subscribers you can support. Once the Available Quantity hits 0 for a product, Cratejoy won’t permit the sale of any new subscription for that product, but it will still allow all renewals.
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What happens if only 1 product is left in stock, but a customer tries to checkout with 2 of that product?
When the customer tries to add the second product to the cart, they’ll be shown the message, “Product [Name] is out of inventory.”
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How can I set a single product to be sold out immediately?
The Available Quantity can be set to 0 to shown as sold out.
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How can I customize my sold-out/inventory out-of-stock page?
Only sellers with Storefront websites can customize the sold-out/inventory out-of-stock page. Click here to learn more about sold out mode.
In the theme code editor, the is_sold_out filter can be implemented to customize what per-product sold out looks like.
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What features or settings are unsupported?
Product Types
- Gifting 1.0: Gifting 1.0 purchases are not included in currently scheduled shipments.
- Ad hoc: Ad hoc products cannot have subscription inventory management. This is because there is no concept of a “next batch."
- Shared Inventory: Subscription Products cannot share inventory, as there can only be one Available Inventory count per Subscription Product.
- Variants and Surveys: Inventory cannot be set by product variant or survey response.
Customizations and Notifications
- Inventory changes cannot be scheduled.
- Inventory levels cannot vary between Marketplace and Storefront.
- Inventory cannot be updated in bulk or by API