How to Resolve Password Reset Email Issues


If you’re not receiving the password reset email, don’t worry! This guide will help you identify and resolve the most common issues so you can regain access to your account quickly.

Why You Might Not Be Receiving the Password Reset Email

1. You Don’t Have a Registered Account

  • If you’ve made a purchase but never signed up for an account, the system won’t recognize your email for password resets.

  • A "customer record" is created when you place an order, but an account is only created if you:

    • Sign up on the account page of the store.

    • Receive and accept an account invitation sent by the store admin.

Solution: Visit the account registration page and sign up using the same email address you used for your purchase.


Steps for creating an account: 


1. Visit Cratejoy.com.

2. Click on "Login".

3. Click on Create Account.

4. Confirm with an email received and that's it!

2. Browser Issues

  • Occasionally, browser settings or extensions can interfere with email delivery.

Solution: Try requesting the password reset email while using an incognito/private window in your browser. This often resolves technical limitations that prevent the email from being sent. Watch how

3. Spam/Junk Folder

  • Password reset emails can sometimes be flagged as spam or placed in the junk folder by your email provider.

Solution:

  • Check your spam/junk folder for the password reset email.

  • Add the store’s email domain to your whitelist or contacts to ensure future emails are delivered to your inbox.

Step-by-Step Troubleshooting Guide

  1. Verify You Have an Account:

    • If you’re unsure, try signing up using your email address. If you already have an account, the system will notify you.

  2. Request a Password Reset:

    • Go to the login page and select “Forgot Password.” Enter your registered email address.

  3. Try an Incognito/Private Window:

    • Open a private window in your browser and repeat the password reset request.

  4. Check Spam/Junk Folder:

    • Look for the email in your spam or junk folder.

  5. Still No Email? Create a New Account:

    • If all else fails, register for a new account using the same email associated with your orders.

Need Further Assistance?

If you’ve tried all the steps above and are still unable to reset your password, please contact our support team. We’re here to help you!