Customers who have cancelled a subscription, or bought one-time items from your store, can now order the same thing again from their account page with one tap. They pay today's prices, and nothing is charged until they check out.

In This Article

  • What Your Customers See
  • What Goes in Their Cart
  • When Buy Again Isn't Offered or Can't Add an Item
  • What Stays the Same
  • Common Questions

What Your Customers See

On your store's account page, signed in, a customer sees:

  • Buy again under each subscription of theirs that is cancelled or expired, in Your Subscription(s).
  • Past orders, a list of their five most recent orders that included one-time items, each with its date, items and a Buy again button.

Both appear on every store theme that shows the standard subscription section of the account page. You don't need to edit your theme.

What Goes in Their Cart

  1. The customer taps Buy again.
  2. The same products, options and plan go in their cart, at the prices you charge today, not the prices they paid before.
  3. Anything already in their cart stays there.
  4. They land on your checkout, with their saved card selected when they have one that is still valid. Otherwise they enter a card.
  5. They're charged only when they place the order, as with any order.

Earlier coupons, gift messages and shipping or tax amounts aren't carried over. Checkout works them out as it does for every order.

For a past order, only its one-time items go back in the cart. If that order also started a subscription, the subscription has its own Buy again once it's cancelled or expired.

When Buy Again Isn't Offered or Can't Add an Item

  • Active, paused or past-due subscriptions don't show Buy again. Customers manage those with Edit, as before.
  • If any item can't be sold now (you've hidden or deleted it, removed that option or plan, or it's out of stock), nothing is added. The customer sees the same message as when they add that item from your store, and their cart is left as it was.
  • If your store is in Sold-Out Mode, the customer sees your sold-out page.
  • Orders and subscriptions from cratejoy.com aren't shown. Those customers manage their purchases on cratejoy.com.

What Stays the Same

Buy again starts a new order. It never restarts, changes or charges the old subscription, and Reactivate, Skip, Cancel and Edit work as they always have.

Common Questions

Can I turn Buy again off?
Not today. It shows only for subscriptions that have ended and for past orders, and it sells only what you have on sale at today's prices.

Will a customer get my old price?
No. Buy again always uses the prices on your store today.

What if a customer taps Buy again twice?
A quick double tap adds the items once. If they come back to their account page and tap it again, the items are added again, just as when someone adds an item from your store twice. Checkout lists every item before they pay.