Subscribers with an active subscription can now buy one of your add-ons from their account page and have it packed in their next box. They pay for the item when they tap, and it ships with the box they already paid for, with no extra shipping.

In This Article

  • What Your Subscribers See
  • What Happens When They Tap
  • Which Boxes Can Take an Add-On
  • When the Button Isn't Shown
  • What You See as the Seller
  • If You Cancel the Box
  • Common Questions

What Your Subscribers See

On your store's account page, signed in, a subscriber sees Add to my next box under each of their active subscriptions, with the add-ons you offer for that product: each item's name, option and today's price, and a button for each.

The add-ons are the ones in the product's subscribe flow add-on step (the Addons app). Items that are deleted or out of stock aren't shown. You don't need to edit your theme.

What Happens When They Tap

  1. The subscriber taps Add to my next box beside one item.
  2. They're charged right away for that one item at today's price, plus tax for the box's shipping address. There's no shipping charge.
  3. The charge goes on the card saved on that subscription, never another card on their account.
  4. The item is added to that subscription's next unshipped box. No new box is created.
  5. They see "Added to your next box" and get a receipt by email. Their shopping cart isn't changed.

If the card is declined, nothing is charged and the subscriber sees why, with the usual option to update their card.

Which Boxes Can Take an Add-On

An add-on goes only into a box you haven't started on. A box can take one when it is:

  • unshipped, with no tracking number and no shipping label;
  • not in a label batch;
  • not yet pulled by ShipStation, or sent to ShippingEasy.

For a prepaid subscription with several boxes waiting, the item goes in the first box that can take it.

If the box ships or is cancelled in the moments after the subscriber pays, the item isn't added, and the subscriber is refunded in full automatically.

When the Button Isn't Shown

  • The subscription isn't active (cancelled, expired, paused or past due).
  • The product has no add-on step, or none of its add-ons is in stock.
  • The subscription has no box that can take an add-on (see above).
  • The card saved on the subscription is expired or is a PayPal account. The subscriber can update it from their account page.
  • An earlier add-on purchase on that subscription is still being confirmed. The button returns once it's settled.

What You See as the Seller

  • Each add-on is its own paid order, with its item inside the subscriber's next box.
  • The packing slip, the shipment export and the add-on filter include it when you run them after the purchase.
  • If you printed slips or exported a box before the subscriber added an item, print or export it again before packing so the item isn't missed.
  • Your usual storefront fees apply, as on any order.

If You Cancel the Box

An add-on never ships on its own. If you cancel a box that holds an add-on, cancel a subscription along with its shipments, or refund the subscription's order along with its shipments, the add-on is refunded to the subscriber in full automatically. If you later restore the box, the refunded add-on stays cancelled.

Common Questions

Can I turn Add to my next box off?
There's no separate setting. It appears only for products whose subscribe flow offers add-ons, and only for the add-ons listed there.

Can a subscriber buy more than one?
Each tap buys one item. They can tap again once the first purchase is settled.

What if two subscribers want the last one?
The first to pay gets it. The other sees that it's out of stock and isn't charged.