This article will walk you through on how to customize your storefront notification emails that go out to storefront customers.
Note: The notifications that are sent to Marketplace customers are housed in a separate system and cannot be customized individually or turned off. Read more in Marketplace Notifications Sent by Cratejoy.
Step One: Navigate to Notifications
Step Two: Choose the Notification to Customize
Step Three: Customize the Notification as Desired
Step Four: Save Your Changes
Step One: Navigate to Notifications
From the merchant portal, choose Platform Settings from the navigation menu, and Notifications from the dropdown menu.
Step Two: Choose the Notification to Customize
Find the section for Customer Emails or Admin Notifications (whichever one you would like to customize) and then click on the name of the notification, which will be shown in blue text.
In the example, I am making changes to the Welcome Email.
Step Three: Customize the Notification as Desired
After clicking the blue text, the Notification Editor will pop up. You can make changes to the template by typing directly into the editor.
Note: All changes should be made in BOTH the HTML and Text templates.
You can view the two templates by using the HTML Preview and Text Preview tabs. The version that is on display on top is the version that you are editing at the bottom.
The default email includes template strings (For example, {{ store.name }} which corresponds to your store name) that you can use when customizing your notifications. There are many template strings you can use, many of which are documented HERE.
Step Four: Save Your Changes
Don't forget to press the Save button.